SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

FEBRUARY 22, 2019

Another thing I wish I had realized before is the fact that company culture is unfortunately not only about values you put on your wall but also about tough decisions. Matt Turck: Do you compensate customer success if they are involved in that up sell. Florian Douetteau: When there is a fire. And a little bit of drama.

Sales Hiring 112

Sales Hiring Scale Sales Recruiting Company Culture 112

SaaStr

NOVEMBER 2, 2019

* How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

SmartKarrot

SEPTEMBER 11, 2020

Customers have become more ambitious. Instead, those focused on customer success have become more ambitious than ever in terms of achieving their goals. Customer success executives must quickly adapt to the pandemic and help customers reach success at an even greater pace.

Customer Success 10

Customer Success SaaS Company Culture Acquisition 10

Intercom, Inc.

MAY 26, 2021

We brought things like Banners to market faster than we’d ever thought possible – around six weeks to beta and 12 weeks to release, with full feature support.”. We obsess about our customers’ success. We love solving our customers’ most important, most urgent, and most valuable problems.

Sales Hiring 138

Sales Hiring Sales Recruiting Customer Support Engineering 138

Sales Hacker

NOVEMBER 4, 2020

These initial hires will influence how you approach each region, how you build off your success, and what your new office culture is. And office culture is invaluable as a new sales team in a new region. You can’t just force your company’s old company culture onto this new team. It has to be organic.

Sales Hiring 100

Sales Hiring Scale Sales Recruiting Sales 100

Chargify

APRIL 23, 2019

You’ll also hear this stage called validation or the product/market fit stage. As those names indicate, in this phase a SaaS company’s focus should be on finding product/market fit. Finding channel/market fit. Securing first paying customers. Making key hires. Securing angel/seed money. **We

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

MAY 24, 2019

And from that perspective, I do think that there is in view, sort of a proven formal and [inaudible 00:08:17] expand where you figure out your product market fit. And so, it’s all incremental investments, incremental risk, so it can get your product very far. Andrew Filev: They depend on your product market fit.

Sales Hiring 143

Sales Hiring Scale SMB Sales Recruiting 143

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. *

Sales Hiring 194

Sales Hiring Scale Technical Review Outsourcing Services 194

SaaStr

AUGUST 10, 2023

To answer this question, focus on how much you really need to get to that stage where you have product market fit. And as someone who scaled a company to $5B, Kimball says this sentiment is true. How Much Does Culture Matter, And How Do You Build One That Pays Dividends? We hear this everywhere — culture is everything.

Scale 196

Scale Scaling Sales Hiring Cloud 196

SaaStr

OCTOBER 22, 2020

Prior to their incredibly successful IPO in April of 2017, they raised funding from some of the best in the business including Sequoia, a16z, Greylock, Khosla and Floodgate to name a few. How does Ryan ensure cross-function working seamlessly from the very beginning with marketing? * I learned about their market.

Sales Hiring 166

Sales Hiring Scale Interviewing Technical Review 166

SaaStr

APRIL 4, 2019

Megan Leuders : So there is just a multitude of information that’s at our fingertips from a sales and marketing perspective clearly down to the engineering perspective with what’s happening in the AI and ML landscape. We have win wires that go out daily that talk about a customer success.

Cloud 167

Cloud Scale Trends Machine Learning 167

SmartKarrot

MAY 17, 2022

You may have already come up with an excellent business plan, implementation timeline, and also profitable marketing strategy; however, you may not have emphasized the importance of customer success at this stage. Planning for customer success from the initial stage is immensely helpful in aligning it with your core operations.

Startup 10

Startup SaaS Payments Payment Services Sales Hiring 10

SaaStr

MARCH 27, 2019

So I went with the Italian guy, and then I learned how to do product management, and I went from company to company really focusing in on product management as a core skill, and then extending that into product marketing, and operations, and then eventually a full blown … the whole kit and caboodle.

Scale 129

Scale VP of Engineering Mobile Scaling 129

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. Learn how to make customer success the source of your competitive advantage. I was the first full-time customer success hire at ChartMogul. Why customer success is so important for SaaS companies.

Customer Success 52

Customer Success Scale Sales Hiring SaaS 52

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. Learn how to make customer success the source of your competitive advantage. I was the first full-time customer success hire at ChartMogul. Why customer success is so important for SaaS companies.

Customer Success 56

Customer Success Scale Sales Hiring SaaS 56

SaaStr

OCTOBER 10, 2023

The Founder-Led Sales Era When you’re first starting out, and have that initial product-market fit and tight feedback loops with champions and customers, there are many pros to founder-led sales. Early first-hand knowledge leads to rapid fixes to the product, pricing, and packaging.

Scale 210

Scale Sales Hiring Scaling Sales 210

SaaStr

SEPTEMBER 23, 2020

To date, the company has raised $349M in funding from some of the best in the business including Bessemer, Redpoint, True Ventures, IVP, Mayfield, TCV and GGV to name a few. As for David, prior to Hashicorp, he held some incredible roles, including VP of Marketing at Github and Hortonworks. These are different products.

Scale 194

Scale Leadership Underperforming Technical Team Scaling 194

SaaStr

MARCH 12, 2019

He provides an in-depth guide to driving revenue growth at your company and what to expect at each stage. The three stages are product-market fit, then go-to-market fit and lastly growth and moat. So first off, I’m saying we start with customer success. So how do we measure customer success?

Scale 217

Scale Sales Hiring Revenue VP of Engineering 217

SaaStr

JUNE 2, 2023

Recruit diverse leaders The goal of hiring a revenue leader is to put gasoline on finding product market fit success. Hire a leader who will not only agree with you but someone you can disagree with in a respectful and productive way. Prioritize demand discovery Demand is a strong indicator of product market fit.

Sales Recruiting 228

Sales Recruiting Sales Hiring Scale Branding 228

SaaStr

MARCH 6, 2020

To meet buyers’ high expectations and manage the challenging sales landscape, companies must involve their entire organization in maturing the sales process- including after prospects sign on the dotted line. Ryan Barretto: The second takeaway I’d say, is just be maniacally focused on your customer.

Scale 212

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 212

SaaStr

NOVEMBER 21, 2020

I look at my experience through those companies, and I learned a lot about enterprise software sales, about buying patterns, about functions like product management and product marketing, and how they fit into a well functioning and operating company. Harry Stebbings: What does the word company culture mean to you?

SaaS Payments 265

SaaS Payments Scale Payment Services Payment Solutions 265

SaaStr

MARCH 24, 2020

In the early days, what you really want as a CEO is to actually be the first sales rep, so you want to find some sort of product market fit. You really want to bring on several non friends and family customers. If they’re not successful, you don’t know if it’s product market fit.

Sales Recruiting 133

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 133

SaaSOptics

MAY 6, 2022

After the financial core is the next layer: everything customer-facing, including your customer relationship manager (CRM), pricing and quoting software, and tools to empower your Customer Success team. This stage is all about finding product/market fit through research, competitive analysis, and trial & error.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

SaaStr

AUGUST 20, 2020

I guess my question to you, and it sounds so rude, but it’s like, in a model like this, is sales not just customer success? I think what people don’t realize is regardless of the product you’re selling in today’s landscape of enterprise SaaS, there’s so much work in these multi-threaded conversations.

Sales Hiring 194

Sales Hiring Sales Recruiting Scale Technical Advisors 194

OpenView Labs

MAY 21, 2019

But, in a PLG company, which individuals or functions are responsible really depends on the culture of the company. If your company founders have an aversion to sales, you might try having them look at sales as part of customer success. Marketing – What Do You Do Differently in a Product-led Company?

Customer Lifetime Value 61

Customer Lifetime Value Onboarding Company Culture Finance 61

OpenView Labs

MAY 21, 2019

But, in a PLG company, which individuals or functions are responsible really depends on the culture of the company. If your company founders have an aversion to sales, you might try having them look at sales as part of customer success. Marketing – What Do You Do Differently in a Product-led Company?

Customer Lifetime Value 57

Customer Lifetime Value Onboarding Company Culture Finance 57

OpenView Labs

MAY 21, 2019

But, in a PLG company, which individuals or functions are responsible really depends on the culture of the company. If your company founders have an aversion to sales, you might try having them look at sales as part of customer success. Marketing – What Do You Do Differently in a Product-led Company?

Customer Lifetime Value 40

Customer Lifetime Value Onboarding Company Culture Finance 40

Chart Mogul

JULY 1, 2020

Simply put, you conduct customer discovery interviews before launching a new product, or whenever you want to discover potential customers. User Interviews is an example of a product born out of customer discovery interviews. How to conduct customer interviews for priceless insights.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

SaaStr

FEBRUARY 1, 2019

I didn’t know how much my career was going to change at the time, but Zendesk had a great product market fit, and I was on a growth path there that was just unstoppable. So what do most SaaS companies get wrong with product marketing? Should customer success be involved in the upsell process?

Sales Hiring 106

Sales Hiring Communication Scale Interviewing 106

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. … The Customer Success Book.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

Chart Mogul

JULY 1, 2020

Simply put, you conduct customer discovery interviews before launching a new product, or whenever you want to discover potential customers. User Interviews is an example of a product born out of customer discovery interviews. How to conduct customer interviews for priceless insights.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SaaStr

OCTOBER 24, 2019

I’m a huge believer of design, UX, all of those things, but I do think that getting it tested in the market… no matter how well you build the first version you’ve going to have 24 months of real pain with real customers to find product market fit as a minimum.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

SaaStr

OCTOBER 4, 2019

Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. Jeppe Rindom: I think we’ve reached our product market fit, the business model works, the acquisition economics work as well.

Scale 119

Scale SaaS Payments SMB Sales Hiring 119