SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. As two CEO who love the art of sales and scaling, this one really was special. Recruiting is easier, but the things that don’t change are customers don’t care.

Sales Recruiting 247

Sales Recruiting Sales Hiring Scale VP of Engineering 247

SaaStr

NOVEMBER 21, 2020

We’ve written a lot on SaaStr on how to increase the odds your first management team is a success. How to hire a great VP of Sales (tons on that here ). What a great VP of sales really does. How to manage customer success. About recruiting and helping you scale. When to hire her (more here ).

Sales Hiring 354

Sales Hiring Scale Sales Recruiting Engineering 354

SaaStr

JANUARY 28, 2022

When you think of scaling up, many things may come to mind, like hiring, culture, marketing, and sales. The go-to-market segment worked together on key metrics across the revenue board. For this, they made their BDRs laser-focused on behavior-based signals, ICP, and recurring processes to help them become account executives. .

Scale 177

Scale Sales Hiring Scaling Sales Recruiting 177

FastSpring

JULY 14, 2020

Control Recruitment. The most effective way to manage risk inside of an affiliate program is to stop it before it starts. It is also understandable if a proactive only recruitment plan may not be realistic. The percentage of returned sales from a partner is higher than your regular rate of returns. Process Returns.

Payment Methods 136

Payment Methods Sales Recruiting Payment Services Marketplace as a Service 136

User Pilot

JULY 27, 2023

Account Managers: They serve as the lead point of contact for all customer account management matters. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $46,035/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Sales Hacker

AUGUST 7, 2020

Fortunately, more organizers than ever before are consciously seeking out female sales experts for panels, presentations, and podcasts. At Sales Hacker, we’re serious about diversity, and for that reason, we’ve compiled a list of 530+ female sales experts to consider for your next event. Sales Development. Sales Growth.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Sales Hacker

NOVEMBER 17, 2022

If you’re looking to move up the ladder into a sales leadership role, your resume is key to getting your foot in the door. Related: 8 High-Paying Sales Jobs (And How to Get Them). Instead, respect recruiters’ time by showing them only enough information to secure the interview. Manage large teams, both in-office and remote.

Leadership 76

Leadership Sales Recruiting Sales Hiring Sales 76

InsightSquared

MARCH 6, 2018

Sales operations has been around for quite some time, but lately the function has been gaining momentum. Instead of behind-the-scenes sales support, sales ops now acts as a strategic partner for sales VPs and leadership. Start building out your sales operations department by hiring someone to own your CRM.

Sales Recruiting 119

Sales Recruiting Scale Sales Hiring Sales 119

Tom Tunguz

SEPTEMBER 3, 2017

Every startup’s sales commission plan is different. But it’s key to understand the theory and the benchmark data that governs the creation of sales commission plans to create a good one for your business. Sales compensation is communicated in OTE, On Target Earnings. At the upper end, they spent 11.5%

Sales Recruiting 120

Sales Recruiting Sales Hiring Data Sales 120

Kellblog

MAY 10, 2021

In this post, I’ll present what I view as the minimum sales management framework for an enterprise SaaS startup — i.e., the basics you should have covered as you seek to build and scale your sales organization [1]. Pipeline management rules, with an optional stage matrix. Quarterly metrics. Value (e.g.,

Sales Hiring 111

Sales Hiring Scale Sales Recruiting Enterprise 111

ChurnZero

JANUARY 25, 2024

Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. This means that sales acumen is no longer just a bonus for CS professionals—it’s a new baseline for many companies. In 2024, tracking these metrics and demonstrating their impact are essential skills for CS professionals.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

User Pilot

AUGUST 21, 2023

Because of the multifaceted nature of this role, it can be hard to figure out what you should look for in a new product management hire. TL;DR Product managers need to have good problem-solving, communication, and leadership skills. Communication skills. As such, they need to have superb communication skills.

Interviewing 98

Interviewing Underperforming Technical Team Management Sales Hiring 98

Sales Hacker

DECEMBER 21, 2017

What is Sales Operations? Sales operations refers to the unit, role, activities and processes within a sales organization that support, enable, and drive front line sales teams to sell better, faster, and more efficiently. But perhaps more than anything else, sales operations brings a system to selling. Technology.

Scale 87

Scale Sales Recruiting Sales Hiring Technical Review 87

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

Scale 173

Scale Sales Hiring Sales Recruiting Sales 173

FastSpring

JANUARY 23, 2020

3 Simple Tips for Recruiting Successful Affiliate Partners. How to Effectively Communicate with Your Affiliate Partners. One of the most common struggles in the affiliate space is activating affiliates immediately following recruitment and keeping them engaged over time. Define and Categorize Your Affiliates By Activity Level.

Engagement 99

Engagement Sales Recruiting Software Review Communication 99

ChurnZero

JANUARY 10, 2022

If you’ve gotten customer feedback , for example, and you want to look over it to identify pain points, recruit a cross-functional team to help you review the data. You’ll be able to put together much more efficient internal workflows and define responsibilities and metrics. This is something that your Sales team can help you with.

Onboarding 98

Onboarding Sales Recruiting SaaS Technical Review 98

SaaStr

APRIL 17, 2019

Steve has previously said, “Sales and marketing must be one team.” Where does Steve find common points of tension between sales and marketing? I mean, my career started as a software engineer, and out of frustration, I went into sales. The role of marketing is to help sales sell, and it’s not about creating a logo.

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

User Pilot

NOVEMBER 5, 2023

Overall, customer value management can make your product more competitive. Sales reps can use the knowledge to shift sales negotiations from price to value. You can do it by tracking metrics like churn rate or NPS and through qualitative surveys. How do you recruit your interviewees?

Management 105

Management Scale Customer Lifetime Value SaaS 105

Sales Hacker

SEPTEMBER 9, 2019

This week on the Sales Hacker podcast, we speak with Ryan Lallier , Director of Inside Sales at InsightSquared. Ryan has a diverse background in Sales, with positions ranging from individual contributor to head of sales roles at companies like Dataminr, Gartner, and YayPay. Ryan’s Sales Career Journey.

Sales Recruiting 55

Sales Recruiting Scale Sales Hiring Banking 55

Intercom, Inc.

JULY 28, 2022

And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

CustomerSuccessBox

MAY 9, 2022

While your company can recruit additional Customer Success Managers and improve the customer experience, you’ll also need a Customer Success dashboard that provides revenue insights into every aspect of the customer journey. Customer success metrics you should track. Metrics for success that are more advanced.

Customer Success 52

Customer Success Sales Recruiting Outsourced Development Customer Lifetime Value 52

Sales Hacker

SEPTEMBER 23, 2019

This week on the Sales Hacker podcast, we talk to Kevin Egan, VP of North American Sales at Slack. Kevin’s sales career has taken him from Oracle, to Dropbox, to Salesforce, and now, to Slack. How experience as a sales engineer can play into your role as a sales leader. Subscribe to the Sales Hacker Podcast.

VP of Engineering 52

VP of Engineering Sales Recruiting Sales Hiring Scale 52

User Pilot

SEPTEMBER 29, 2023

You need a range of disciplines working together in a cross-functional team to make sure various product development processes go to plan, including product managers , developers, marketers , sales, designers , senior leaders , and more. Alternatively, if you have an existing customer base, you can recruit beta testers in-app.

Development 106

Development Software Review Sales Recruiting Technical Review 106

SaaStr

MAY 8, 2020

Where does Jessica find managers and founders do pipe reviews wrong? What does Jessica believe is the right way for sales reps to engage with new customers during this time? How should sales teams and CS respond to requests for discounts? Harry Stebbings: Totally, in terms of that sales cycle.

Sales Recruiting 175

Sales Recruiting Technical Review Sales Hiring Outsourced Development 175

OPEXEngine

JANUARY 13, 2021

Companies and individuals embraced new ways of hiring, managing, and communicating at a pace no one would have believed at the beginning of 2020. Hiring—lessened requirements for in-person work expected even post-pandemic open up recruitment beyond physical locations, but competition for talent will remain tough in tech.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

SmartKarrot

APRIL 24, 2023

Recruit and manage the greatest personnel in the business, promote teamwork, discover opportunities for learning and growth, and teach team members to reach their full potential. Follow and report on important team metrics. Follow and report on important team metrics. Implementing tools for customer success.

Customer Success 19

Customer Success Sales Recruiting Leadership Communication 19

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Assist with client marketing correspondence (newsletters, campaigns, sales print materials, welcome packets, surveys, etc.). Work with Account Director on potential target client list and sales strategies. Grow usage of BrightEdge within each account.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Outsourced Development 19

SaaStr

JANUARY 31, 2022

Having learned from thousands of customers and prospects, Sarah Lash, Envoy’s head of enterprise sales, will talk about what it takes to guide and scale enterprise sales programs during an uncertain future. Metrics That Matter. In my first six months at Envoy , I grew the sales team from six to 17. Here’s how I did it.

Sales Recruiting 224

Sales Recruiting Sales Hiring Scale Enterprise 224

User Pilot

FEBRUARY 9, 2023

Next, you need to choose the right metrics to measure progress and set the timescale for the experiment. Set your success metrics and timeline Once you set the goal, you need to choose the right metrics that will guide the work of your team and help you evaluate the effectiveness of your efforts.

Management 98

Management Sales Recruiting User Experience Customer Lifetime Value 98

User Pilot

MAY 21, 2023

Your options include: Feature requests Tracking user in-app behavior to identify friction points in the user journey Feedback received by the sales team and customer support team Monitoring what your competitors do Feedback widget for feature requests. A good feature release announcement never relies on one communication channel.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

Neil Patel

APRIL 13, 2021

For sales-based companies, influencer marketing could be a promising alternative. You can work with multiple influencers across the platform, and you can recruit more talent as you go. For example, are you trying to increase sales, generate hype around your brand, or boost your engagement levels? Determine Performance Metrics.

Marketplace as a Service 124

Marketplace as a Service Engagement Social Media Sales Recruiting 124

SmartKarrot

APRIL 4, 2022

As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support. Role: Customer Success Manager.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Systems Review 19

Neil Patel

OCTOBER 24, 2020

In a nutshell, they can give you expert opinions, analysis, and recommendations that can help ensure a more objective-based approach to grow your business and maximize sales – all at the same time. Effective Communication Skills. Strong communication skills – oral as well as written – is mandatory for a good consultant.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

SmartKarrot

NOVEMBER 3, 2022

Work in collaboration with Sales, Account Management, Merchant Operations, and Marketing to deliver an outstanding Merchant experience from launch through onboarding. Provide continuous mentorship and development of your team, which includes recruiting, hiring, and training new specialists.

Merchant Services 19

Merchant Services Customer Success Sales Recruiting Sales Hiring 19

OPEXEngine

MARCH 17, 2021

That’s why you’ll need to recruit a savvy senior-level advocate to help champion active planning as a worthy and necessary cause. Along with your senior advisor, you’ll need a task force representative of other departments outside of finance, including operations, sales, and HR. Being a change agent is no easy task.

Sales Recruiting 52

Sales Recruiting Business Finance Forecasting 52

OpenView Labs

MARCH 27, 2019

To dive into best practices, I spoke with Jenny Shedd , a Recruiting and Talent Strategy Consultant, who guides startups on ATS buy-in from senior leadership and implementation. An ATS is just as important to a company as Salesforce.com is to sales and JIRA is to engineering. Communication. Pricing starts at $100/month.

Sales Recruiting 56

Sales Recruiting Sales Hiring Scale Interviewing 56

SmartKarrot

NOVEMBER 8, 2022

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Recruit, hire, mentor and coach Customer Success team members. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Benchmarks 19