SaaSX

NOVEMBER 15, 2020

This article should really be titled, “How to interview a product manager (if you aren’t a product person) “ Because customer success, marketing, sales, support, and other operational roles are key stakeholders in a SaaS organization they are often called into the interview process for product managers. What was it?

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ChurnZero

JULY 22, 2022

But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? I recommend you interview customers. I would interview 5 to 10 customers and ask what ah-ha moment made them glad they bought your product.

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SaaStr

NOVEMBER 18, 2021

With nearly a full hour of Q&A with a phenomenal communicator as our guest, our “Off The Record” interview with Pat Grady (Partner at Sequoia Capital) surfaced a number of actionable insights for Founders. We’ve excerpted 10 key highlights from our interview below: #1 – Habits Of Exceptional CEOs.

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Scale Company Culture Interviewing Finance 278

SaaStr

JULY 7, 2022

Incredibly, ZoomInfo has scaled to IPO with an entirely sales-driven motion. He breaks down how GTM efficiency drives their ability to scale with sales-driven motion and other insights you can apply to scale your SaaS business. It’s crucial to know your team to correctly communicate what is happening in your company.

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Scale Sales Hiring Interviewing Engineering 208

SaaStr

FEBRUARY 1, 2019

In Today’s Episode We Discuss: * How Amanda made her way into the world of SaaS and came to join Zendesk as their first marketing hire seeing the company scale to over 2,000 over the next 7 years. What were some of Amanda’s biggest learnings from seeing Zendesk scale from 12 to 2,000? How does Amanda like to run the interview process?

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SaaStr

FEBRUARY 23, 2022

In this special SaaStr Annual presentation, Thomas shares how async communication improves the work experience, enhances company culture, and builds a better business. To understand async (asynchronous) communication, it’s important to first define its opposite; synchronous communication. Communicate Publicly.

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Scale Company Culture Interviewing Communication 205

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. Sales is a brutal profession.

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CustomerSuccessBox

OCTOBER 31, 2021

This is why we, at CustomerSuccessBox, thought of interviewing CS leaders to understand their perspective of QBR. She’s also the founder of Success Track Enterprise which helps companies define, refine, expand and scale their CS organizations through advisory services. Why is QBR/EBR important? How does it help your customers?

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SaaStr

JANUARY 12, 2022

How can you ensure success within your sales organization in a way that scales with you? It’s massively important when it comes to scaling your organization, too. Define your ideal account executive profile and use that when interviewing potential reps. But running a high-performing sales team isn’t an easy task.

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ChurnZero

JUNE 18, 2021

Customer exit interviews, when properly structured and executed, provide a unique chance to dig deep and discover valuable information which can lead to actionable churn-preventing insights. Anita Toth, Chief Churn Crusher, joined us for a webinar to discuss how to: Conduct killer customer exit interviews.

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SaaStr

MARCH 12, 2019

Where does Erica often see founders make mistakes with this scaling? With the scaling of departments and teams, what has Erica seen work really well when it comes to making cross-functional teams communicate really well? What are the inflection points where Erica often see communication or process begin to breakdown?

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Tom Tunguz

NOVEMBER 9, 2014

Most interviews are a waste of time. According to Adam Grant, a professor of Organizational Behavior at Wharton , “standard interviews only accounted for 8% of the differences in performance and productivity.” When I interviewed PMs at Google, we used a very structured interview process.

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SaaStr

APRIL 26, 2023

But you’re falling, dodging, climbing, and hoping to scale the top of a mountain. For companies that already have customers, you can conduct interviews and surveys. Scale Intentionally and Make Trade-Offs As you grow your org, you may ask yourself, “What am I looking for? That’s how you want to think about scaling 1:many.

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Scale Strategy Marketing Education 205

User Pilot

MAY 30, 2024

Userpilot enables you to collect feedback with user surveys, analyze and act on data, and communicate with users. It is a 5-scale or 10-scale survey that asks questions like “How easy was it for you to solve your problem?” Offer incentives to encourage interview participation. Book a demo to learn how.

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SaaStr

AUGUST 28, 2023

Discover how three breakout SaaS companies scaled from an idea to hundreds of employees and $1B+ valuations, all while living their values along the way. They drive alignment, one of the most challenging things you can do as you scale, so the earlier you establish values, the better. Each one prioritizes customer happiness and speed.

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SaaStr

JANUARY 31, 2022

Having learned from thousands of customers and prospects, Sarah Lash, Envoy’s head of enterprise sales, will talk about what it takes to guide and scale enterprise sales programs during an uncertain future. For growth and scale, aim at optimizing for both these strategies . Communicate Clear Rules of Engagement.

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SaaStr

FEBRUARY 4, 2020

So a playbook on scaling high performance organizations in 30 bit minutes. So big, big scale. In addition to being good, it has to be well communicated to everybody in the organization and we’ll come back to that. And challenge directly can also be interchanged with communicate crisply. Lexi Reese | COO @ Gusto.

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Scale Underperforming Technical Team Scaling Leadership 171

Valuize Consulting

FEBRUARY 16, 2022

He has worked with world-leading technology companies to refine, optimize, and scale systems and processes while driving optimal value. In this interview, Romain discusses the fundamentals of a strong Customer Success (CS) Operations function and how you can leverage Agile methodologies to champion effective change management.

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Intercom, Inc.

MARCH 19, 2018

The engineering interview presents a unique opportunity to showcase your company’s engineering culture and values to potential new hires. After spending months interviewing at companies of various sizes and success, I saw firsthand the unique styles of interviewing and testing across our industry. We ship to learn.

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Mucker Capital

SEPTEMBER 7, 2023

In one of the recent Mucker’s Growth Series Webinars, we proudly invited one of the previous MuckerLab Partners, Todd Emaus , a serial founder, author of the book Scale Without Losing Your Soul , and currently a partner at Evolution. This phase often involves interviews, focus groups, and keen observations.

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Scale Company Culture Scaling Leadership 52

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Surveys – delivered in-app or via email, they enable you to gather quantitative and qualitative customer satisfaction data and ideas at scale. Userpilot survey templates.

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User Pilot

DECEMBER 11, 2023

TL;DR Mental models are small-scale conceptualizations that humans use to understand the world, comprehend problems, and make decisions. You can uncover existing mental models using in-app surveys, user behavior tracking, heatmap analytics, and 1-on-1 interviews. Get your free Userpilot demo today! What is a mental model?

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Scale Interviewing Onboarding Communication 94

ProfitWell

FEBRUARY 19, 2020

ReCharge has not only made it work, but the company has been able to scale globally via remote work. Interview process: If your company is remote, then that means your interview process will also be remote (most of the time). ReCharge has a streamlined approach to Zoom interviews. Keep it human. Remote has wrinkles.

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Scale Scaling Sales Hiring Payment Services 54

Tom Tunguz

OCTOBER 4, 2019

In a recent interview, Sid Sijbrandij, the founder of Gitlab observed something about remote teams that I think is absolutely true. As company scale, they need to develop infrastructure to successfully manage and coordinate large numbers of people. They are more deliberate about their internal communication at far younger stages.

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SaaStr

MAY 5, 2021

They started off by interviewing internal teams to understand the pain they felt as our product grew and changed. Armed with these insights, product ops built templates and processes to make sure we communicate the right level of information at the right time to both customers and our go-to-market teams.

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Valuize Consulting

DECEMBER 16, 2021

In this interview, Naz shares her expertise on how to design a powerful CS strategy that equips your team with the right tools and resources to drive an exceptional employee experience and champion phenomenal growth. Create an environment of open and honest communication to obtain relevant team feedback about what’s working, and what isn’t.

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Interviewing Customer Success Scale Government 52

Valuize Consulting

JULY 15, 2021

Jason is a Certified Product Manager who helps market-leading enterprise software companies maximize the impact, scale and efficiency of their CS technology investments. Product brings these pieces together to create an accurate picture of the customer that can be communicated to the entire organization.

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Technology Customer Success Interviewing Scale 52

SaaStr

FEBRUARY 2, 2023

You found product-market fit You’ve found product-market fit, and you’re scaling. Your CEO is slammed As a company scales, the demands on the CEO’s time and energy often increase significantly, so the CEO needs to divert their attention elsewhere. You need to pay attention to two considerations.

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Sales Hiring Product Marketing Scale Marketing 193

SaaStr

DECEMBER 6, 2021

Will they help you to scale? For example, Pagey, our mascot, ended up videobombing me during an interview with CNBC. You want it to be realistic, but you also want to demonstrate to your investors that you can scale and grow. a cloud communication platform, since Twilio’s acquisition of Sendgrid in February 2019.

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Sales Hacker

NOVEMBER 4, 2017

You even get to read the same questions from your sales job interview script over and over and over. ” The purpose of this article is to talk about the characteristics to look for when interviewing for sales talent. Do you want someone to be able to Google and research standard answers and then pass the interview ?

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SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first. Names stick.

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Tom Tunguz

JUNE 6, 2018

Competency in the field, cultural fit, communication skills, management experience. That head will need to scale the team to meet the objectives of the company. When interviewing for new executive to lead an internal team, interview for the network by asking and digging into the question: “Who are your first 5 hires?”

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Scale Interviewing Finance Leadership 210

Valuize Consulting

SEPTEMBER 30, 2021

In this in-depth interview, Seyi shares his expertise on how to align the customer ecosystem and champion an Agile transformation to create a phenomenal product experience that truly engages the customer throughout their journey. During this process, explore the following questions: What does Agile enable us to do as an organization?

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Interviewing Customer Success Underperforming Technical Team Scale 52

Intercom, Inc.

JULY 2, 2020

And it makes sense: in order to be around to support your customers well into the future, you need a solid foundation for scale. . In the return of the Scale podcast, Pam details her support philosophy and the investments she’s making to drive better customer outcomes, for the long term. As Pam tells it: .

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Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

Mucker Capital

APRIL 2, 2024

Your connection and communication with your customers should be ongoing and iterative to drive business growth. Surveys, Interviews, and Focus Groups Gathering direct input from customers through structured questioning or group discussions. Making the communication specific to each user's business or usage case can increase engagement.

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Engineering Systems Review Scale Interviewing 52

Totango

OCTOBER 7, 2021

CSAT surveys measure customer satisfaction with product or service quality by asking customers to use a scale of 1 to 5 to respond to questions such as, “How would you rate your overall satisfaction with the customer support you received?” Review Escalations Communication. Conduct Customer Interviews.

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Software Review Technical Review Interviewing Benchmarks 102

OpenView Labs

FEBRUARY 15, 2019

Premature scaling is the leading cause of failure, but businesses with two founders are 19% less likely to scale prematurely, as well as raising 30% more money and enjoying 3 times more user growth. But scaling is a unique phenomenon which needs to be constantly managed. Scaling is not optional and change is a prerequisite.

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