Subscription Flow

APRIL 18, 2024

In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model. How Important is Subscriber Engagement for Subscription-Based Businesses? It is measured using various metrics.

Engagement 94

Engagement Customer Lifetime Value Revenue Subscription 94

User Pilot

OCTOBER 5, 2023

Since you know each segment’s JTBD, use automation to trigger event-based campaigns and help users engage with the right features. For example, imagine you have an invoicing software. One way to implement this is to prompt users to add an invoice immediately after they use your tool to add a new client.

Scale 97

Scale Marketing Growth Marketing Payment Features 97

Blulogix

JANUARY 27, 2024

This case study delves into how BluIQ by BluLogix, a comprehensive subscription billing platform, enabled an MSP to address the issue of consumption leakage, enhance their revenue, and fundamentally transform their operational model. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Subscription 52

Subscription Payment Features Innovation Trends 52

ChurnZero

MARCH 28, 2023

A successful subscription model depends on retention. A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. Event participation. Another is to consider the quality of the event. 15 ideas to get started 4.

Engagement 52

Engagement Strategy Scale Payment Features 52

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Regular check-ins and usage reviews can help customers get the most value out of their subscription.

Retention 52

Retention Engagement Strategy AI Search 52

Scytale

MARCH 19, 2024

PCI DSS: A PCI DSS audit validates compliance with payment card data security standards and is required for any company that processes credit card payments. THE PCI DSS BIBLE Everything to know about securing payments and cardholder data! Ensure all documentation is current, approved, and consistent.

Payment Services 52

Payment Services Payment Solutions compliance Payments 52

Totango

JUNE 3, 2022

To help, we’ve created six email templates you can use for a variety of customer events, including: Customer success manager introductions. Invitations to events. Invitation to Event Email Template. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. Escalations.

Customer Success 108

Customer Success Payments SaaS Payments Payment Methods 108

Navint

JANUARY 29, 2019

Highlight Video: Explaining the Subscription Economy: Why Your Company’s Future May Depend On It. The topic, of course, was the subscription economy and Tien’s new book, Subscribed. As the leading consulting firm that has a practice dedicated to subscription and recurring revenue businesses, Navint sponsored the event.

Subscription 53

Subscription Payment Features Marketplace as a Service Scale 53

FastSpring

NOVEMBER 13, 2020

This code is something you’ll only see if you’re a merchant that charges recurring payments. R0 or R1 means that your customer has contacted their financial institution to request an end to their scheduled payments with your business. . . In the meantime, a simple fix is another form of payment. .

Software Review 139

Software Review Merchant Services Payment Methods Payment Services 139

Totango

JANUARY 8, 2019

When you’re selling subscription services, how do you measure customer success? Most subscription-based enterprises look at “churn rates,” or the percentage of customers who cancel their subscription every year. Average churn rates for subscription services are estimated at around 6-8%. First are subscription churn rates.

Churn 54

Churn Subscription Payment Features Enterprise 54

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Customer churn is the percentage of customers that canceled their subscriptions or stopped using certain aspects of your products or services during a specific period of time.

Churn 84

Churn SaaS Payments Payment Solutions Payments 84

Totango

SEPTEMBER 6, 2022

For a SaaS company, an excellent QBR strategy can help you ensure you’re providing a product experience that will make customers want to renew their subscription during renewal time. Clarifying communication about customers’ values, goals, and satisfaction with product performance. What Makes a Great QBR?

Technical Review 105

Technical Review Software Review Business Scale 105

Sales Hacker

MARCH 1, 2024

This entire newsletter highlights key changes – from ecosystem-led growth, to the featured live events, to owned media. Through roadshows with portfolio companies, CMO events, and newsletters, AudiencePlus is able to resource target buyers without selling to them explicitly. The B2B playbook is changing.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

User Pilot

MARCH 7, 2024

For example, this could involve social media interactions, newsletter consumption, or communication with customer support. Accounting software, on the other hand, tends to be used less regularly, for example, to create invoices, so MAUs are your metric. Exclusive events, webinars , and training sessions. Referral rewards.

Engagement 94

Engagement Metrics Underperforming Technical Team Scale 94

SaaStr

JANUARY 7, 2021

SaaStr 308: RevenueCat CEO Jacob Eiting on Managing Millions in Mobile Subscriptions While Growing 20% a Month. Most of us think a lot about standard B2B SaaS and Cloud subscriptions, but we are still new to the issues, challenges, and opportunities in mobile subscriptions.

Scale 249

Scale Sales Hiring Scaling B2B 249

Intercom, Inc.

DECEMBER 31, 2019

As we cross the threshold from one decade to another, it’s natural to look back at the previous 10 years and try to make sense of events. Viewed this way, it might seem like the 2010s were less eventful than the 2000s – after all, the tech giants of today are largely the same as a decade ago. Streaming disrupts the culture.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

Buffer Resources

FEBRUARY 29, 2024

This enhanced communication capability fosters better customer interactions, potentially leading to increased leads. Furthermore, we offered that if they were not happy with our service, we would fully refund their car rental invoice. Interestingly, we did not receive any further communication from these reviewers.

Payment Methods 77

Payment Methods Business Software Review Payment Services 77

User Pilot

AUGUST 10, 2023

Track in-app user activity with custom events. ” For example, a business communication tool like Slack expects users to log in daily, but invoicing tools know their users will only visit 1-4 times monthly. Firstly, you need to identify the important engagement events on your app. Get a demo now to begin.

Metrics 74

Metrics Venture Capital Benchmarks Engagement 74

User Pilot

NOVEMBER 12, 2023

Upgrade intent : This intent is felt by existing customers who express an interest in enhancing their current subscription or feature usage. Churn intent : This is felt when users show signs of disengagement or a desire to cancel their subscription. to understand and act on user intent. Book a demo now to get started.

Scale 94

Scale Underperforming Technical Team Churn Trends 94

Intercom, Inc.

SEPTEMBER 8, 2021

We’re constantly releasing product improvements, and sometimes these changes can impact things, so we want to ensure that we’re always proactive with communications so that customers know what to expect and when new functionality has become available to them.”. Increasing support efficiency. Stepping in at the right time.

Scale 237

Scale Headcount Mobile Communication 237

User Pilot

JUNE 9, 2023

Funnel charts are easy to interpret and are brilliant for presenting and communicating data to internal and external stakeholders. The clarity and intuitiveness of funnel charts make communication with stakeholders, clients, and teams from across the organization easier, especially if they’re not intimately familiar with the product.

SaaS 79

SaaS User Experience Onboarding Sales Funnel 79

How To Buy Saas

MARCH 14, 2024

It is 2024, and WhatsApp is not just a tool to chat with your friends and family, but with the right techniques, you can use it for effective business communication with your clients and build a relationship with them. WhatsApp Business API is a communication solution for businesses of all sized to reach out to their customers.

Payments 52

Payments Payment Solutions Payment Methods Business 52

Totango

FEBRUARY 23, 2022

Ideally, they enjoy a satisfying experience that motivates them to buy from you, renew their SaaS subscription when the time comes, and become an advocate for your brand. For example, a customer who experiences difficulty onboarding and does not receive assistance may decide not to renew their subscription. Describing your customers.

SaaS 110

SaaS Software Review Technical Review Onboarding 110

Baremetrics

OCTOBER 7, 2020

Failed payments are part of running a subscription or SaaS business. It’s normal for credit card payments to get declined. But unless you have dunning management in place, chances are those failed payments are costing you a lot of money. In short, dunning is recovering failed payments from customers.

Payment Services 76

Payment Services Payment Solutions SaaS Payments Payment Methods 76

User Pilot

JUNE 2, 2023

Reaching product adoption is critical for subscription-based business models where revenue comes after the initial conversion. You need to string together a series of key engagement events to get a correct customer engagement score. Here’s a table you can use: How to calculate total events value. Calculating product stickiness.

Metrics 81

Metrics Customer Lifetime Value Churn Onboarding 81

User Pilot

APRIL 14, 2023

Features to look out for include: Feature usage tracking Event tracking (including custom events) Goal tracking Funnel analysis Path/Flow analysis Ability to act on data in real-time , for example, trigger in-app guidance in response to an event In-app surveys In-app surveys are necessary to collect user feedback. G2 rating: 4.4

SaaS 94

SaaS Onboarding Pricing Mobile 94

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. Uri Foox, Founder, Zoey.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Chart Mogul

DECEMBER 20, 2023

Sure, there are a lot of CRMs on the market, but our unique ability to combine subscription data with sales opportunities and customer communication all in one place has proven powerful. Lastly, we spent a lot of time meeting with customers in-person this year, hosting events in London, San Francisco, New York and Dublin.

Scale 52

Scale Subscription Payment Features Benchmarks 52

Chart Mogul

JUNE 16, 2022

Customer data is spread across multiple platforms: CRM, communication, billing, and subscription analytics. Now you can send revenue and subscription data associated with your customer in ChartMogul directly to Intercom. You can use the `subscription status` from ChartMogul to build a segment in Intercom.

Payments 52

Payments Data Azure Payment Methods 52

Intercom, Inc.

MARCH 7, 2022

Communicating expected reply times properly helps manage customer expectations and short response times should be proudly displayed. We’ve been planning an exciting event to share what we’re building and how these new features can help your business grow, succeed, and break ground. Prevent duplicate Messenger conversations.

Scale 104

Scale Technical Review Customer Support Mobile 104

User Pilot

AUGUST 6, 2023

Costs associated with marketing automation include tool subscriptions , data migration, and staff training. This involves: Automation tool subscription fees – you’re likely to need a number of tools to automate your marketing operations. This could be using specific features or completing a custom event.

Marketing 86

Marketing SaaS Social Media Onboarding 86

Totango

APRIL 2, 2019

Target events and address milestones. During the first week after the initial subscription, your goal should be to get customers to use the product at least once. To be sure your customers are doing well, send regular communications such as emails, in-application messages, or educational content. Automate tasks. Gather feedback.

Systems Review 105

Systems Review Onboarding Churn Customer Success 105

User Pilot

MARCH 14, 2024

For example, you can use it to analyze user behavior and predict customer churn or identify which users are likely to upgrade to a higher subscription. Diagnostic analytics : Diagnostic analytics digs into raw data on customer behavior to understand why certain events occur. Features and events dashboard in Userpilot.

Customer Lifetime Value 93

Customer Lifetime Value SaaS Underperforming Technical Team Retention 93

User Pilot

FEBRUARY 13, 2024

There are different methods and tools to implement contextual marketing in emails, and they include: Events : Trigger emails based on specific in-app actions or behaviors. Let’s go over some of them: Events You can use in-app events or actions as triggers for your email campaigns. Tracking in-app events with Userpilot.

Marketing 52

Marketing Engagement Software Review Onboarding 52

Intercom, Inc.

APRIL 23, 2018

We are taking a number of steps to ensure compliance with GDPR, but now is the time to consider the entirety of your security and data privacy strategy, both in terms of how you build it and how you communicate it. Communicate actively with your customers about privacy. What is a ‘privacy ecosystem’ and why it matters.

Underperforming Technical Team 220

Underperforming Technical Team compliance Systems Review Marketplace as a Service 220

User Pilot

JANUARY 9, 2023

Assuming both new and existing customers spend the same on your subscription service, you get a higher return on investment with retention than acquisition. Using custom event tags, you can ensure users complete the action, thus improving product activation and customer retention. to user segments in response to specific in-app events.

Customer Lifetime Value 89

Customer Lifetime Value Retention Marketing Scale 89

User Pilot

JUNE 29, 2023

HubSpot as a data destination As a data destination, configuring HubSpot into Userpilot will let you leverage the events you create and track in Userpilot to better customize and target HubSpot campaigns. Pricing Integrating HubSpot with Userpilot needs one of the following Userpilot subscription plans. out of 5 in G2. out of 5 in G2.

Scale 52

Scale Business SaaS Pricing 52