Intercom, Inc.

JANUARY 31, 2023

Click here to join the beta waitlist for our AI features or receive AI news from Intercom. We’ve built some exciting new features into Intercom using this new GPT technology and have given access to several hundred customers – and the response has been astounding. Our team has been using the new AI Inbox features a lot.

AI 188

AI Artificial Intelligence New CTO ChatGPT 188

SaaStr

MAY 8, 2019

Using magic (standard deviation) we came up with the best of the best of our sessions as voted by you, our SaaStr community. Every week we’ll be rolling out new winners until we get to the very pinnacle of our list. Keep your eyes peeled as we unveil the list and a bit more about your favorite leaders.

CTO Coach 29

CTO Coach New CTO CTO Web Developers 29

BetterCloud

SEPTEMBER 6, 2019

Our new Chief Technology Officer (CTO) Andra Milender defected from a medical career track before finding her footing on a technology path. What does your role as the CTO entail? You wear all hats as CTO. The definition of CTO is so broad and that’s what I like about this role!

Part-Time CTO 8

Part-Time CTO CTO New CTO Technology 8

SaaStr

NOVEMBER 11, 2022

Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. Audience Member 2: And so the C-60 is the one that gets communicated, the team is like on-. And the best CTO I know in the world is the CEO. Jason Lemkin: Our base.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243

SaaStock

MARCH 8, 2019

After five years at Ernst & Young in New York, she served as Vice President at Citigroup in the Big Apple. Kathleen Ting studied at Cornell University before joining the financial service provider BlackRock in New York as Global Consulting Relations Analyst. Jessie Lam. Kathleen Ting. Anita Varshney.

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VP of Engineering CTO Coach Venture Capital SaaS 264

Hitenism

NOVEMBER 7, 2016

In a Quora thread , Ian McAllister, Director of Airbnb and former GM of Amazon describes the process: “ For new initiatives a product manager typically starts by writing an internal press release announcing the finished product. Rewrite the blog post until you have something you’d be happy publishing.

AWS 189

AWS New CTO Scale CTO 189

Buffer Resources

DECEMBER 1, 2023

Given that their guidance is so universal — both for people just stepping into new roles and those at fast-paced companies like Buffer — I thought I’d share their wisdom here. I've always been one to jump on the new thing as soon as I discover it. Social Media is always changing, and platforms come and go.

VP of Engineering 126

VP of Engineering Part-Time CTO New CTO CTO 126

SaaStr

OCTOBER 24, 2022

Well, in the past several years, there’s been a tremendous number of companies that have built specifically for developers and use this as a way to get into these new markets, to displace incumbents and disrupt the competition. You have the opportunity to upsell new features and capabilities to them. The contract size grows.

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Outsourced Development Underperforming Technical Team Development Part-Time VPE 207

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

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New CTO Sales Hiring B2C CTO Hire 171

The Angel VC

FEBRUARY 29, 2012

If I think about the founders of "my" SaaS startups, these are the three qualities that all of them have – in addition to a huge amount of intelligence, motivation and commitment, which allows them to quickly acquire new skills as the company grows. The second best option is two, and the third best option is one, four or five.

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CTO Hire Startup Sales Hiring New CTO 106

FastSpring

DECEMBER 11, 2020

You need something that makes you think about your digital business in a new way, renews your motivation, and helps you be more innovative. Communication. Communication is at the heart of e-commerce and community.” – Meg Whitman, President, and CEO of Hewlett-Packard. Communication is a two-way street.

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Payment Methods Underperforming Technical Team New CTO Payment Services 148

Scytale

DECEMBER 10, 2024

Scytale streamlined the process by providing expert-driven technology. Test new changes first, get them approved, document them thoroughly, and always have a backup plan to ensure continuity of operations just in case things go sideways. Email/Communication Policy: Outlines acceptable use of company communication tools.

Technical Review 52

Technical Review Software Review Systems Review compliance 52

SaaStr

JULY 10, 2021

Our company, we basically unified communications in the cloud. Dialpad effectively integrates with Google apps or Office 365 to give a cohesive product. As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. There needs to be a lot of communication with the employees. Craig : Yeah.

Sales Hiring 258

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 258

Scytale

MARCH 12, 2025

Christopher Doman As co-founder and CTO of Cado Security – a leading platform for cloud-native digital forensics and incident response – Christopher Doman is a seasoned cybersecurity professional making waves in the tech startup space. As co-founder and CEO of Wayve , he is transforming transportation with AV2.0,

Startup 59

Startup Scale Cybersecurity AI Search 59

Valerian Tech

FEBRUARY 10, 2023

However, they are still relatively new and their value can be extremely volatile, making them a high-risk investment for some people. A cryptocurrency project is a venture or initiative that involves the development, launch, and management of a new cryptocurrency or blockchain platform. What is a Cryptocurrency Project?

Part-Time CTO 52

Part-Time CTO CTO CTO Coach CTO Hire 52

Teamgate

JUNE 11, 2025

Middleware also supports asynchronous communication patterns, which boost scalability and fault tolerance – an essential feature as enterprise applications grow more complex. Integration with Development Tools Runscope seamlessly connects with key CI/CD tools and communication platforms, enhancing team efficiency.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

Intercom, Inc.

APRIL 19, 2018

If we are actually trying to win our market and be the absolute best customer communications company, we need to make exquisitely good use of our precious engineering resources. Ciaran, our CTO , came up with this magical line. He said, “I want to run less software, not more software.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Kellblog

SEPTEMBER 21, 2024

They never have any new ideas about how to fix our problems.” And maybe even what new products we should build.” But what happens Monday morning, when everyone sees the company-wide message announcing the new initiative? Did anybody notice that the acronym for the new, save-the-company initiative is LOST?

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New CTO Sales Leadership CTO 102

Intercom, Inc.

OCTOBER 31, 2019

No, the amazing innovation of the iPhone was simply to bring a new generation of user interface to market with the touchscreen – and to really enable a different interaction that people have with the computing devices. Has there been a sea change in how people feel about the rise of AI and that type of technology?

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Artificial Intelligence Scale CTO Hire Technology 169

Kellblog

MAY 10, 2023

Sounds obvious, like maybe you shouldn’t need to remind pilots to do this, but here’s what they teach them and why: From the earliest days of flight training, pilots are taught an important set of priorities that should follow them through their entire flying career: Aviate, Navigate, and Communicate. five years). Ineffective.

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New CTO Airlines CTO Investment 126

OPEXEngine

FEBRUARY 13, 2020

To combat this and be more agile, SaaS management is morphing and restructuring functional management and multiplying the number of new C-Suite titles like Chief Customer Officer, Chief Revenue Officer, and Chief Product Officer, not to mention Chief Performance Officer and Chief Security Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

Neil Patel

AUGUST 23, 2021

His communication style is one of the keys to his success. Why Larry is Successful: Founder and former CTO of WordStream, Larry has tenured experience in the digital realm. How can I find new marketing Instagram accounts to follow? Niche: Market research. Handle: @kim_larry. Follower Count: 45.5k. Niche: Automation.

Marketing 138

Marketing CTO Coach Entrepreneurship Social Media 138

Outseta

MARCH 21, 2018

Team: Co-founders Andy Taylor (CEO) and Navtej Sadhal (CTO). is a New Jersey based online property management platform built for both landlords and tenants. Team: Co-founders Joe DiNardi-Mack (CEO), Joseph Haddad (CTO), & Chris Finn (COO). Team: Founder & CEO Charles Hadsell. dwel.co - dwel.co Team: Founder Tyler Cubell.

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Outsourcing Services New CTO Outsourced Development CTO 75

Intercom, Inc.

FEBRUARY 22, 2022

“Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives”. Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives. Evolving security landscape.

Data 118

Data CTO Hire Technical Review Scale 118

Unbounce

MAY 19, 2020

If your product offers an immediate solution to the challenges of the new normal, you may also want to place that message front and center on your website. Communicating Empathy on Your Landing Pages. In this case, Slack added real images of humans communicating and using the platform. Communicating with Empathy Can Be Easy.

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New CTO Branding CTO Social Media 145

Intercom, Inc.

NOVEMBER 24, 2020

The team is also leveraging these messages to implement a feedback loop, regularly sending out NPS surveys to capture customer sentiment and ensure that customer feedback is frequently collected and communicated back into the company. Fostering a culture of being quick to respond.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

FastSpring

FEBRUARY 6, 2025

If you have the CEO, CTO, some executive chat through, here’s the big picture of the company. Why are you looking for a new job? Is your big company doing a return to office and you have to badge in for four hours every day to sit on Zoom with your team that lives in Virginia? Let’s find a new shirt.

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SMB Sales Recruiting Branding Sales Hiring 107

Valerian Tech

MAY 4, 2023

In this article, we'll explore the benefits of DevOps for legacy businesses and how a Fractional CTO can help overcome the challenges of DevOps adoption. DevOps is a combination of culture, tools, and processes that emphasize collaboration and communication between software development and IT operations teams.

CTO Hire 52

CTO Hire New CTO CTO Business 52

User Pilot

AUGUST 17, 2024

He also organizes ProductCon, a conference that takes place in San Francisco, New York, and London and attracts thousands of product professionals every year. It isn’t the lack of team adoption or poor implementation of new tech. Traditionally, the product function fell under Technology. Carlos Gonzalez de Villaumbrosia.

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Underperforming Technical Team AI Technical Review CTO Coach 104

Scytale

MAY 29, 2025

Taking a proactive approach to data privacy and protection sets your SaaS business apart in a crowded market and opens doors to new opportunities. Since then, the CCPA new regulations have been continuously updating the law to keep up with the latest privacy challenges. What is CCPA? Lets start with the essentials.

compliance 52

compliance Scale Systems Review New CTO 52

SaaStr

APRIL 4, 2019

In the last two years there have been so many new services around security, around machine learning that literally did not exist. What is their biggest challenge and what should they be focused on, whether they’re a CEO or a CTO, what would you say they should be focused on today? Who are the new developers?

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Cloud Scale Trends Artificial Intelligence 171

Panintelligence

JUNE 7, 2024

In this blog, we asked Panintelligence CEO Zandra Moore and CTO Ken Miller what they think are some of the most frequent mistakes in SaaS development and offer actionable insights to help you steer clear of them. But keeping what you’ve got is as important as bringing in new customers.

CTO Hire 98

CTO Hire SaaS Business Underperforming Technical Team 98

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Time to Market for New Products : Also known as velocity, this metric measures the CTO’s effectiveness and speed in rolling new products /features. Come up with product and new feature ideas.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. Joel had what he calls “an honest conversation” with Buffer’s CTO Dan. That’s when he realized they would need to find a new way to grow. What is Buffer.

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Payment Solutions Payment Features Payments Social Media 113

ProfitWell

FEBRUARY 4, 2020

RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. Said hops came from a new cultivar out of the Pacific Northwest called Cascade. Key takeaways.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

Sales Hacker

OCTOBER 13, 2020

Instead, there’s one continuous streamlined customer-centric journey, leveraging the next generation of artificial intelligence, Outreach allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time enabling personalization at scale previously unthinkable.

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Marketplace as a Service CTO Hire Sales Recruiting Scale 111

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

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VP of Engineering Technical Review Scale Outsourcing Services 118