User Pilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Customer Success 105

Customer Success Software Management SaaS 105

Sales Hacker

MAY 9, 2025

They kept the focus on the core value proposition of helping teams write, plan and collaborate to create better workspaces, while still having the AI inclusion. Bad: We use AI to streamline sales workflows. Her deep expertise in aligning sales, customer success, and operations makes her a standout leader in the GTM space.

AI Search 86

AI Search AI Scale SaaS 86

ChurnZero

APRIL 1, 2022

You’re not alone,” says Sharon Winterton , vice president of Customer Success at Catalina Marketing during her session “ Battling imposter syndrome in Customer Success ” at BIG RYG, ChurnZero’s annual Customer Success conference. Having realized her long-term career goal, Sharon was on cloud nine.

Customer Success 98

Customer Success Underperforming Technical Team Leadership Strategy 98

SaaStr

JANUARY 24, 2024

Mark Roberge , SaaStr fan-favorite and Co-Founder and Managing Director of Stage 2 Capital brought together some of the top CROs in SaaS during the SaaStr Annual to share some of their greatest learnings and pivotal moments leading some of the Cloud 100 SaaS companies. The bad news is it wasn’t driving the results they wanted.

Scale 273

Scale Sales Hiring Scaling Revenue 273

SaaStr

MARCH 24, 2020

Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. I’m doing The Playbook To Recruiting Your Sales Team. Once again, amazing job to the SaaStr team. I’m really honored to share this stage with some really bad ass speakers.

Sales Recruiting 191

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 191

SaaStr

JULY 22, 2019

That’s not a bad start. As the introduction said, I’m the Chief Customer Officer at New Relic. And that allows our customers to build better software, much more perfect software, to have better relationships, and to also build better businesses. We work with mostly modern teams. Join us at SaaStr Europa 2020.

Scale 234

Scale Scaling Sales Hiring Underperforming Technical Team 234

SaaStr

SEPTEMBER 13, 2020

373: Bessemer’s 5th Annual State of the Cloud Report returns for a definitive look at the cloud industry today. We want to take you through the cloud journey over the last several years. Now, the cloud index fell along with it. If you go back to before 2014, what you see is the power of the cloud.

Sales Hiring 232

Sales Hiring Scale Payments Cloud 232

Intercom, Inc.

JULY 28, 2022

By the time he left to join Google Cloud as EMEA VP of Operations and Customer Growth, Salesforce had around 17 billion dollars in revenue and almost 50,000 employees. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

SaaStr

OCTOBER 31, 2019

Bessemer Venture Partners’ Alex Ferrara takes a look at trends and predictions for the cloud industry in 2019. One of the most popular sessions from SaaStr Annual, this presentation will provides an in-depth look at the cloud computing industry across Europe and globally. Want to see more content like this?

Cloud 113

Cloud Scale AWS Artificial Intelligence 113

ProfitWell

MARCH 2, 2020

times as much money, according to this Annex Cloud report. That’s what makes a customer success strategy so important. Thinking proactively about how to build products that help customers achieve their goals is the best tool you have for building lasting relationships. What is customer success?

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. Coupa CEO, Rob Bernshteyn, and SaaStr CEO, Jason Lemkin, will discuss how the Cloud has changed in 2020.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

Intercom, Inc.

APRIL 22, 2019

For Rick Nucci, customers will win as long as AI empowers employees to do more of what they do best – that is, dealing empathetically with other humans – while skipping tedious busywork that could be handled just as well by a bot. Boomi is a cloud integration company that I worked on and built for 10 years and was acquired by Dell in 2010.

Scale 156

Scale Scaling Underperforming Technical Team AI Search 156

Stax

MARCH 18, 2025

If your product is amazing, but you have a poor onboarding process, chances are high you’ll have a low activation rate. To ensure you set your customer base up for success, your onboarding experience should have minimal friction and be customized to their needs.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

JULY 1, 2020

She manages a huge global team. There’s not that many people that have been the first salesperson in to managing a global footprint at a cloud leader. It has a portion of its revenue that’s very sensitive to the economy and a lot of startups in the customer base, good and bad, right? Four, people in the sale?

Merchant Services 259

Merchant Services Scale Sales Recruiting Sales 259

Neil Patel

MARCH 10, 2021

Entrepreneurs make decisions for themselves, realize their creative visions, and develop lasting relationships with other entrepreneurs, customers, and vendors. With fear riding on your shoulder, you won’t be a successful entrepreneur. Hire Great Partners to Help You Become a Successful Entrepreneur. Who’s Your Customer?

Underperforming Technical Team 145

Underperforming Technical Team Entertainment Company Culture Social Media 145

How To Buy Saas

JUNE 26, 2025

Imagine having a single platform where customers can instantly find answers and new employees can effortlessly access company know-how. ProProfs Knowledge Base is an easy-to-use, cloud-based knowledge management tool designed to help organizations build online FAQ pages, help centers, user manuals, internal knowledge repositories, and more.

Technical Review 52

Technical Review Software Review Systems Review Management 52

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Outstanding brands create connections between customer needs and their solution.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

User Pilot

MARCH 5, 2025

Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. Ease of use and implementation Userpilot is known for its intuitive, no-code builder, making it easy to create and customize in-app experiences without needing developers.

Software Review 52

Software Review Engagement Software Scale 52

SaaStr

DECEMBER 1, 2023

We’re still learning what world we’re in — some people interview over Zoom, some are focused on how to build teams in the current age, and many are dealing with a weird overhang from the SaaS explosion of 2021, quiet quitting, layoffs, and team turnover. The last thing a VP of Sales wants to do is start without a team.

Sales Hiring 157

Sales Hiring Sales Recruiting Sales Interviewing 157

User Pilot

FEBRUARY 28, 2023

Five key NPS visualizations are bar chart, pie chart, line chart, response tag analysis, and word cloud. For example, if 90% of your detractors have complaints against your customer support team, you can take action to improve your customer support, such as creating an in-app knowledge base. NPS word cloud.

Underperforming Technical Team 98

Underperforming Technical Team Benchmarks Trends Cloud 98

Sales Hacker

OCTOBER 15, 2018

Nick talks to us all about customer success , how to measure it, how to think about it, what phases are important and relevant to your company when you’re incorporating customer success, and he also gives his point of view on why aliens have not yet visited the planet earth. What You’ll Learn. And on Stitcher.

Customer Success 56

Customer Success Scale Underperforming Technical Team Retention 56

Audacix

MAY 23, 2018

Digital transformations are a confluence of new ideas, grand plans, modern business models, high hopes and, often, very poor delivery and implementation. Want to see how our cloud testing tools are being used to cut testing time to hours or minutes? Schedule Demo Now Symptom 1. your non-IT colleagues).

Underperforming Technical Team 40

Underperforming Technical Team Software Review Technical Review Software 40

Neil Patel

MARCH 21, 2023

With fear riding on your shoulder, you won’t be a successful entrepreneur. You’ll be afraid to take the necessary risks, and your judgment will be clouded by emotion. If you can find ways to reduce and manage your fear and you’ll be a much more successful entrepreneur. Successful entrepreneurs aren’t successful within a vacuum.

Entrepreneurship 129

Entrepreneurship Underperforming Technical Team Entertainment Company Culture 129

User Pilot

DECEMBER 5, 2023

A product design team includes specialists in UX design, graphic design, industrial design, research, prototyping, and data analysis. Next, research the market trends and competitors to identify their strengths and weaknesses. Gradually develop more complex prototypes. Keep testing and experimenting to further refine the design.

Underperforming Technical Team 95

Underperforming Technical Team User Experience Interviewing Market Research 95

Audacix

SEPTEMBER 14, 2022

For cloud-hosted corps with 250 employees and a single location, gap investigation costs around $5700, but if this is the only aspect of your ISO 27001 preparation that you get help with then it's worth it - because it could make or break your project. Want my team to show you how to put a scaleable application security structure in place?

Underperforming Technical Team 95

Underperforming Technical Team Cybersecurity SaaS Systems Review 95

ChurnZero

APRIL 1, 2022

Youre not alone, says Sharon Winterton , vice president of Customer Success at Catalina Marketing , who encountered imposter syndrome after achieving the vice president title shed long aspired to. Having realized her long-term goal, Sharon was on cloud nine. Youve never done Customer Success before. Waitwhat???

Customer Success 52

Customer Success Underperforming Technical Team Leadership Onboarding 52

Baremetrics

AUGUST 23, 2021

You need to have a strategic approach that includes identifying your market fit, developing appropriate positioning and marketing strategies, and measuring performance. It acts as a product launch blueprint for your business, enabling you to reach customers and sell your product more effectively. Brand Positioning 2.

Strategy 104

Strategy Scale Payment Features Software Review 104

How To Buy Saas

JULY 22, 2024

Developing a high-quality patient portal has become necessary for healthcare providers seeking to improve patient engagement, satisfaction, and outcomes through enhanced transparency, access, communication, and self-management tools. Compare strengths and weaknesses. Ensure compliance with healthcare regulations.

Healthcare 40

Healthcare Underperforming Technical Team Payment Services Payment Methods 40

Sales Hacker

DECEMBER 28, 2018

The best sales conferences enrich your team, build knowledge, and offer plenty of networking opportunities (and fun)! Bad sales conferences just feel like a huge waste of time away from you prospects. We are leaving with new friends, new knowledge and new ideas.” – Team Microsoft. and takes place in Chicago. HYPERGROWTH.

Scale 88

Scale Sales Recruiting Sales Underperforming Technical Team 88

OPEXEngine

OCTOBER 5, 2021

The shift to cloud-based subscription models is creating even more value in a thriving sector. Software and other technology deals have been more likely to overperform and less likely to underperform than most investments in other sectors. Embrace the cloud operating model. Four ways to drive value. Metrics will also change.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Neil Patel

APRIL 20, 2021

The viral effect of bad customer service is alarming. 66% of customers who experienced negative (bad) customer experience want to discourage others from buying from that company. 86% of people completely stopped doing business with companies over bad customer experiences. Be willing to work hard.

Sales 141

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 141

User Pilot

MARCH 25, 2021

The benefits of a demo are: learning about your users at a human level, disqualifying bad leads, and higher conversion rates. Your sales team can determine if your product solves the prospect’s goals or not. Starting with the first point, if software was easy, everyone would be a developer. Source: SaaSX.com.

Scale 98

Scale Underperforming Technical Team Software Review Outsourced Development 98

User Pilot

APRIL 27, 2023

Thanks to that, you can identify ways to improve user experience and make informed product development decisions. Product teams use in-app surveys to conduct user research, personalize user experience , assess satisfaction levels, measure customer loyalty , identify new feature ideas, and better understand user behavior.

User Experience 98

User Experience Scale Underperforming Technical Team Churn 98

Sales Hacker

JUNE 30, 2020

The process for developing a new habit [13:08]. Sales teams have had to quickly adapt to a new normal. Sales leaders, that means you must shift their focus to empowering talents, strengthening customer relationships and acquiring new opportunities in order to survive and thrive in this environment. Show Agenda and Timestamps.

Underperforming Technical Team 102

Underperforming Technical Team Scale Artificial Intelligence Travel 102

OpenView Labs

AUGUST 6, 2019

I don’t know your company’s story, but I’m guessing it went like this: Jane heard about Slack from a friend, so she signed up and started using it with her team. Virtualization eventually drove software out of the data center and into the cloud. Executives are usually looking to increase ROI by improving an underperforming KPI.

Sales Hiring 75

Sales Hiring Software Merchant Services Underperforming Technical Team 75

OpenView Labs

SEPTEMBER 17, 2019

Lack of segmentation leads to weak product-market fit. This, in turn, signals potential churn, difficulties getting new sales reps productive, below-average win rates, weak pricing power and never-ending product roadmap discussions. But sales looks more like customer success in a PLG business. Is this slipping over time?

Benchmarks 58

Benchmarks Underperforming Technical Team Scale SaaS 58