Valuize Consulting

NOVEMBER 9, 2021

In my experience, somewhere between 6-8% of budget resources should be dedicated to the future,” shares Jake Sorofman, former President at MetaCX and current Chief Marketing Officer at Visier Inc. Sound familiar? Q: How much time and budget should a revenue organization dedicate to innovation and transformation? That’s a tricky question.

VP of Engineering 52

VP of Engineering Technical Advisors Compensation Cloud 52

SmartKarrot

MARCH 9, 2023

Role: VP, Customer Success Location: Alpharetta, GA, United States (Remote) Organization: Varicent As a VP of Customer Success you’ll boost renewal rates and decrease attrition and downselling. By new goods and expansion prospects, increase income in accounts. Increase customer references and consumer advocacy.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Leadership 19

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder.

Customer Success 156

Customer Success VP of Engineering Payments Payment Methods 156

SmartKarrot

JUNE 9, 2022

Ensure their teams deliver efficiently in alignment with key partners in Sales, Product, and Engineering. Conduct customer health checks to identify risk and mitigate churn risk. Develop relationships with customers at all levels, including engineers/users, as well as executives.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

SmartKarrot

MARCH 15, 2023

Establish and maintain excellent connections with important stakeholders across the organisation, including the sales, product, and engineering teams. Establish and maintain excellent connections with important stakeholders across the organisation, including the sales, product, and engineering teams. Cross-Functional Team Cooperation.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

SmartKarrot

MAY 17, 2022

Define and evolve engagement strategy with VP, Customer Care including roles and responsibilities, customer segmentation, coverage model, and engagement model. Continuously monitor and manage customer health to identify churn risk early and drive higher retention. Establish and track KPIs and support company goals and initiatives.

VP of Engineering 19

VP of Engineering Customer Success Scale Outsourced Development 19

SmartKarrot

DECEMBER 16, 2021

Role: Vice President of Customer Success Location: Alpharetta, GA, US (Hybrid) Organization: Bakkt As a Vice President of Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on increasing product adoption, leading a positive customer experience, and driving growth.

VP of Engineering 19

VP of Engineering Customer Success Advertising Churn 19

Tom Tunguz

MAY 11, 2014

Startups that have tuned their growth engines well enough to accurately forecast their growth, presuming these growth rates are attractive, will command much higher valuations in the market, simply because there is less risk in the company. Engineering and product teams set goals and deliver products on time. Predictability is sexy.

VP of Engineering 137

VP of Engineering Startup Sales Hiring Forecasting 137

SmartKarrot

JUNE 2, 2022

Apply here: [link] Role: Vice President of Customer Success Location: Remote, United States Organization: Hearth As a Vice President of Customer Success, you will lead, manage, and develop Hearth’s Onboarding, Account Management, Retention, and Support functions. Mentor and hire new team members.

VP of Engineering 19

VP of Engineering Customer Success Sales Hiring Scale 19

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. That includes: A global focus. More established professionals and businesses (less students and early-stage startups). Professional moderation.

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

Intercom, Inc.

OCTOBER 1, 2020

I’m joined, as ever, by our Senior Vice President of Product, Mr. Paul Adams. On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

I’m joined, as ever, by our Senior Vice President of Product, Mr. Paul Adams. On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

SaaStr

MAY 31, 2019

Why should engineers also be doing customer support? * Why should your engineers be heavily involved in the customer support hiring process? 238: Join Molly Ford, Salesforce Global Equality Programs Senior Director, and Leyla Seka, Salesforce VP of Mobile for actionable advice they have applied on their own journey.

VP of Engineering 137

VP of Engineering Sales Hiring Scale Systems Review 137

SmartKarrot

JANUARY 7, 2022

Role: Vice President, Customer Success Location: San Francisco, CA, US Organization: Checkr, Inc. As a Vice President of Customer Success, you will build and lead a world-class customer success team. Drive Customer Success outcomes through increased renewal rates and account growth, and reduced churn.

VP of Engineering 19

VP of Engineering Customer Success Consulting Forecasting 19

SmartKarrot

MARCH 9, 2022

Role: Vice President of Customer Success Location: Orlando, FL, US (Hybrid) Organization: The Garage In As a Vice President of Customer Success, you will manage a portfolio of clients that range in size, complexities, location, and structure. Increasing renewal rates and minimizing churn.

VP of Engineering 19

VP of Engineering Customer Success Systems Review Government 19

InsightSquared

DECEMBER 20, 2019

This creates huge risk: everything from missed forecasts to lost rep productivity to customer churn. Matt Cameron , Founder of SaaSy Sales Management , Joe Caprio , VP of Sales at Chorus.ai Trust your data. Trust your forecast. Trust your forecast. Olono + InsightSquared. 90% of sales activities are simply not captured. is recorded.

VP of Engineering 62

VP of Engineering Underperforming Technical Team Forecasting B2B 62

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. Which executive role gives you the best likelihood of becoming CEO? Traditionally, it’s the chief officer of finance or operations. We hire a third-party firm.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

CustomerSuccessBox

DECEMBER 6, 2021

Alex Farmer is the Vice President of Customer Success at Cognite. He is a Customer Success executive with experience in building post-sale teams to reduce churn and increase growth at high-growth B2B SaaS scale-ups. With the grace of a number of Customer Success communities, we have come a long way to 2022. Lincoln Murphy.

Customer Success 52

Customer Success VP of Engineering Scale Consulting 52

SmartKarrot

OCTOBER 21, 2020

Role: Vice President Customer Success Location: Salt Lake City, UT, US Organization: Collective Medical As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success team by setting their strategy, goals, and objectives.

VP of Engineering 10

VP of Engineering Customer Success Customer Lifetime Value Innovation 10

SmartKarrot

MARCH 8, 2022

Anika Zubair is a Customer Success leader working with inSided, a customer success community platform, as Vice President of Customer Success. A highly celebrated, award-winning, successful Customer Success Strategist, Anita Toth describes herself as a churn-crusher whose primary focus is to decrease the attrition rate of businesses.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

ChurnZero

JANUARY 15, 2021

Remco de Vries , Vice President of Marketing, inSided. And that they did. Customer Success teams rose to the challenge of retaining customers during a global health and economic crisis. For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. Remote work will get an upgrade.

Customer Success 52

Customer Success VP of Engineering Scale Trends 52

SmartKarrot

JANUARY 28, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: 3DLOOK As a Vice President of Customer Success, you will architect and build the customer success organization to support customers from onboarding and training through to long-term multi-year contracts at scale in support of the revenue ambitions.

VP of Engineering 10

VP of Engineering Customer Success Sales Hiring Scale 10

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

VP of Engineering 10

VP of Engineering Customer Success Merchant Services Forecasting 10

ChurnZero

MAY 17, 2019

The most commonly quoted challenge facing Customer Success leaders worldwide over the past ten years or more has been confusion over the role and definition of Customer Success. The question “ What do Customer Success people do? ” has been expressed by senior management and members of other groups within SaaS organizations. Q&A Recap.

Customer Success 64

Customer Success VP of Engineering Scale Technical Advisors 64

ChurnZero

MAY 8, 2020

The benchmarks, gross growth rates, logo churn, revenue churn, etc. The benchmarks, gross growth rates, logo churn, revenue churn, etc. Our panel discussed the financial effects of eliminating Customer Success during the pandemic and how Customer Success can become a source of financial strength. Q&A Recap.

Customer Success 59

Customer Success VP of Engineering Scale Benchmarks 59

SmartKarrot

DECEMBER 15, 2021

Share customer feedback and insights to Product Management, Engineering, Support, and Partnerships on the innovation and improvement needed to optimize the Parafin customer experience. Engage with Product and Engineering teams to help drive product strategy. Own the execution and performance of the Customer Success organization.

VP of Engineering 19

VP of Engineering Customer Success Onboarding Engineering 19

Casey Accidental

FEBRUARY 20, 2018

Tim Kendall, the former President of Pinterest, repeated those words at an all hands to describe our strategy for monetization a few years ago. For startups based on search engine traffic, people reach your page with intent at that moment, and you frequently learn that this initial session is your only chance to convert them.

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

SmartKarrot

DECEMBER 16, 2020

Role: Vice President of Global Customer Success Location: Remote, United States Organization: Fourth As a Vice President of Customer Success, you will design, implement, and manage customer insight and sentiment programs, delivering churn and net retention planning, and driving bookings growth.

VP of Engineering 10

VP of Engineering Customer Success Compensation Forecasting 10

SmartKarrot

JANUARY 20, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Lockstep As a Vice President of Customer Success, you will manage all aspects of the Customer Success team at Lockstep. Work closely with Engineering, product management, customer support, and sales teams.

VP of Engineering 10

VP of Engineering Customer Success Sales Recruiting Payment Services 10

SmartKarrot

FEBRUARY 3, 2021

Apply here: [link] Role: Director of Customer Success Location: Remote, Miami, FL Organization: simpleshow As a Vice President of Customer Success, you will become a product expert of the SaaS product (online video maker: mysimpleshow.com). Serve as a primary voice in the management and handling of any client escalations.

VP of Engineering 10

VP of Engineering Customer Success Scale Outsourced Development 10

SmartKarrot

JANUARY 5, 2022

Kristi is also the VP of Customer Success at ClientSuccess, Product Advisory Board Member at Cast.app, Founding Advisor at CS Ladies, and Founding member of Gain Grow Retain. Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Rick Adams. Peter Armaly.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

ProfitWell

SEPTEMBER 23, 2019

Attivio leads as Insight Engine. Gartner recognizes Attivio , leading provider of AI-powered insights, as a leader in their 2019 Gartner Magic Quadrant for Insight Engines. Strong year-over-year growth in new customer acquisitions and client renewals. Simplified product, pricing, and onboarding processes. Stripe raises bills.

VP of Engineering 45

VP of Engineering Payment Services Payment Methods Subscription 45

SmartKarrot

MAY 20, 2021

Role: Vice President, Customer Success Location: Austin, TX, US Organization: Virta Health As a Vice President of Customer Success, you will scale the team to meet growing business needs, 3-4x the current rate of enterprise customers as well as health plan clients. This means great on-boarding experiences.

VP of Engineering 10

VP of Engineering Customer Success Payment Services Technical Review 10

SmartKarrot

APRIL 20, 2021

Drive value through customer retention, low levels of churn, and take a proactive approach to scaling the Customer Success and Implementation organization. Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and project management.

VP of Engineering 10

VP of Engineering Customer Success Scale Retention 10

SmartKarrot

JANUARY 4, 2021

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers.

VP of Engineering 10

VP of Engineering Customer Success Technical Support Travel 10

Kellblog

JANUARY 30, 2021

DB-Engines ranking shows approximately the same number of DBMSs today (335) as one year ago (334). I admit that I’ve been more than a little slow to put out this post, but at least I’ve missed the late December (and early January) predictions rush. 2020 Predictions Review. The ongoing rise of devops. Sometimes, more. It’s going well.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Allison Pickens. Andrew Marks.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21