ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. The “CODiEs” are a highly recognized, premier awards program for the business software industry.

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

FastSpring

DECEMBER 12, 2022

Traditionally, payment gateways and payment processors were offered as two separate services and you would have different providers for each service: Payment gateways quickly and securely transfer the payment details from the checkout software to the payment processor. Reduce involuntary churn with proactive dunning.

Payment Services 131

Payment Services Merchant Services Payment Methods Payment Solutions 131

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. FULL TRANSCRIPT BELOW.

Software Review 182

Software Review Scale Technical Review SaaS 182

Chargify

SEPTEMBER 3, 2019

At first glance, your choice of billing and subscription software might not seem super important. Many SaaS entrepreneurs don’t spend much time considering which billing software will fit their needs for the long-term. At first glance, it might seem like SaaS companies have similar billing needs as other subscription services.

Payment Solutions 73

Payment Solutions Merchant Services SaaS Payments Payments 73

ChurnZero

APRIL 7, 2021

If you’ve ever been a part of the decision-making process for purchasing software for your team, then you know, it is imperative that you do your due diligence before signing on the dotted line. But why should your company care about software review sites? Hint: they help generate revenue.). TrustRadius. TrustRadius.

Technical Review 81

Technical Review Software Review Customer Success Marketplace as a Service 81

Subscription Flow

JANUARY 3, 2024

The following is a list of reasons that can also be read as a list of incentives for SaaS businesses to implement a flexible pricing strategy: Tailoring your pricing strategy as per larger trends in the market: SaaS businesses operate in a highly volatile environment, with technology, customer behavior, and the marketplace constantly changing.

Pricing 52

Pricing Payment Features SaaS Marketplace as a Service 52

Baremetrics

OCTOBER 9, 2021

Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Sign up for the Baremetrics free trial and start managing your subscription business right.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

Tom Tunguz

MARCH 10, 2016

It’s hard to answer this question concisely because there are so many different ways of building a great software business. Software is a competitive world. Sales and marketing software vendors have flourished, growing from a few hundred to several thousand in the span of a few years. But, technology is not enough.

Scale 100

Scale Innovation Technology Marketplace as a Service 100

Subscription Flow

JANUARY 1, 2024

Would you not want an all-solution software that would not only aid you in this process, but perhaps also take this entire burden off your shoulders so that you could focus on other tasks (such as focusing on the development and growth of your e-commerce business)? Your responses to these questions are how they judge your customer service.

Payment Methods 52

Payment Methods Payment Features Payment Solutions Payments 52

Intercom, Inc.

NOVEMBER 30, 2021

Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. “The real value support software offers is in the approach it enables and how it impacts the customer and team experience” But here’s the thing: a toolset is not a strategy. Obviously we’re a little biased ??

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Baremetrics

MARCH 30, 2021

Do any of them have what you want in a subscription management service? Zuora Founded in 2007, Zuora is an enterprise billing and invoicing company that helps businesses launch and manage their subscription-based services. Just like Chargebee, it is web-based and offers 24-7 customer service. Let's take a look.

Payment Solutions 105

Payment Solutions Payments Payment Features Payment Methods 105

FastSpring

SEPTEMBER 16, 2021

In my conversations with software developers and technical founders over the years, I’ve heard how complicated these tech stack choices are to make. We know that conversion rates for SaaS and software companies will vary by 30% or more just based on the checkout experience. Is it the interface? Conversion optimization options?

Payment Services 122

Payment Services SaaS Payments Merchant Services Payment Solutions 122

ChurnZero

DECEMBER 14, 2023

In a sense, it was originally more like a lead generation service, or marketplace for barbershops. The company decided they had to build a more complete software product to be successful. We were like ‘no, no, no, we just spent the last three months building this software, you can’t’ [close the business]” said Dave.

Payment Solutions 52

Payment Solutions SaaS Payments Payment Methods Scale 52

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. VoC Within Your Customer Success Software. You should also value information from different types of customers.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. When calculating this metric, it is important to only use contracted recurring revenue and not one-time payments from services or any other one-time payment. .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. The “CODiEs” are a highly recognized, premier awards program for the business software industry.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

OpenView Labs

JANUARY 13, 2022

Product-lead growth continues to be one of the best ways to rapidly scale a software company, and best practices are increasingly shared and understood. One of the most important changes sparked by the subscription economy, and the move to software as a service, has been the shift from customer support to customer success.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

Software Platform Consulting

MAY 6, 2019

There are also great resources for metrics specific to marketplaces (see here ). Enterprise versions of Upwork or other labor marketplaces. This means I’m not going to cover common metrics such as GMV/GSV, Take Rate, Churn, NPS, Rule of 40, etc.) There are many great articles about SaaS metrics on the web (e.g.,

Payments 60

Payments Enterprise SaaS Payments Metrics 60

Baremetrics

AUGUST 24, 2021

Integrate Subscription Management Software: 3. Customer X signs up for the monthly basic plan on your website or marketplace. Manage plans and features of your SaaS business with Baremetrics Get deep insights into MRR, churn, LTV and more to grow your business. Changing the Price 2. Design plans with upgrades in view: 2.

Subscription 97

Subscription Payment Features Software Review Payments 97

SaaStock

MARCH 26, 2019

The space as a whole has churned more IPOs in the last 6 months than the previous 20 years combined as a result. Metatext offers a solution to help SaaS entrepreneurs to automate business processes such as customer services, marketing and insights. However, our interest goes beyond the current state of SaaS in Latin America.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Strategy 62

Strategy Marketplace as a Service Software Review Construction 62

OpenView Labs

MARCH 4, 2021

Today we know of HubSpot —the maker of marketing, sales, and service software products—as a preeminent public company with a market cap above $17B. The company struggled with poor churn and anemic expansion revenue. Once a customer has churned off the platform, it’s extremely difficult to win them back.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

OpenView Labs

NOVEMBER 30, 2021

Start by tackling churn since expansion only takes you so far if you’re trying to expand fewer and fewer customers. Pro-tip: churn isn’t just a customer success problem; it’s a business-wide responsibility that requires contributions from each function. . Recommended resource: Let’s Stop Calling Churn a Customer Success problem.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

ProfitWell

MARCH 27, 2020

This is especially true for software products, including SaaS, which can have a steeper learning curve than other products. If you are to minimize churn and maximize profits, you want your users to be as informed as possible about how to use your product. A knowledge base is one of the best ways to accomplish this.

SaaS 67

SaaS Systems Review Software Review Marketplace as a Service 67

SaaSOptics

MAY 19, 2022

The answer lies in your product or service’s value proposition. Every dollar you spend on customer acquisition—whether through sales and marketing costs or software tools—attributes to your total customer acquisition cost. . Churn is the percentage rate at which SaaS customers cancel their recurring revenue subscriptions. .

Acquisition 59

Acquisition Scale Strategy Software Review 59

ProfitWell

APRIL 1, 2020

White-labeling services for SaaS products have become very popular over the past decade. The company selling the white-label software will place their logo and trademarks on it, but the software’s IP is owned by another business. Social media management software. SEO and SEM management software. So why white-label?

Payment Solutions 59

Payment Solutions SaaS Payments Payments Payment Services 59

Sales Hacker

FEBRUARY 12, 2021

As businesses grow, their software requirements grow as well. As businesses grow and adapt, software shouldn’t hold them back. HubSpot and Salesforce are top two enterprise CRM solutions, according to user ratings and reviews on G2, Capterra, and Software Advice. What is an enterprise CRM software?

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

Chart Mogul

JUNE 23, 2022

In the SaaS world, that means the consumer-facing apps & marketplace SaaS have a tougher time ahead. In times like these, emotions are high and churn hurts more emotionally and materially, and after 2 years of upwards price adjustments, we might be seeing some price concessions in exchange for duration and predictability.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

ProfitWell

APRIL 15, 2019

Now, the streaming service is available via Roku , as they begin offering additional premium add-on subscriptions. Using Live Chat to Fight Churn. Cheap Stands for the MLB If you’re looking to ball on a budget, the New York Mets now offer a subscription service for standing-room only tix. Not All Churn Is Created Equal.

Sales Recruiting 45

Sales Recruiting Marketplace as a Service Technical Review Subscription 45

Baremetrics

AUGUST 6, 2021

Along with recommendations for bookkeeping software packages available, my favorite advice from them was to take the receipts out of my pickle jar weekly, record all the information into a spreadsheet, write a number on the top of the receipt for easy cross-referencing and then stick the receipt in a photo album as back up.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Business 105

ProfitWell

AUGUST 4, 2020

As a software company, you are uniquely positioned to track the value customers get from your products after purchase. Faster growth, lower churn. Now, let's take a look at how using a value metric impacts churn. Companies using a value metric are seeing half the churn than their featured differentiated counterparts.

Advertising 52

Advertising Marketplace as a Service B2B Churn 52

Totango

SEPTEMBER 17, 2019

The on-demand, customizable nature of today’s digital marketplace means customers have come to expect service providers to know their needs intimately and to meet them routinely. Servicing the customer depends on understanding their unique goals and how they are progressing towards them. What is a Customer Data Platform?

Data 64

Data Marketplace as a Service Metrics Customer Success 64

User Pilot

AUGUST 29, 2023

If product managers and other team members don’t empathize with their users, they’ll churn out features that fail to hit the mark and run the risk of failing to achieve key success metrics (i.e., Let’s explore some of the best tools in the marketplace and how they can help. User empathy.

Management 92

Management Interviewing Marketplace as a Service Product Marketing 92

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

OpenView Labs

DECEMBER 16, 2019

And according to Gartner , by the time 2021 hits, the software industry will have grown another $113 billion. An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful. Marketing and candidate experience will be table stakes.

Sales Recruiting 53

Sales Recruiting Sales Hiring Scale Trends 53

Totango

NOVEMBER 14, 2019

The frustration that flows from a poorly executed or prolonged onboarding phase can quickly deteriorate to churn. Today’s digital marketplace, with its flexible subscription models and highly customizable solutions, has empowered customers to shop around until they find a service that meets their unique requirements. .

Education 64

Education Onboarding Underperforming Technical Team Marketplace as a Service 64

SaaStr

JANUARY 5, 2023

Looking back on its explosive growth, however, the company realized just how badly it needed the valuable services of a Chief Financial Officer (CFO). Are customers churning? SaaS companies are known for their bold bets in an evolving marketplace, but these risks rest on a bedrock of metrics and data. Employee Retention.

Sales Hiring 42

Sales Hiring Acquisition Forecasting Outsourced Development 42