FastSpring

APRIL 6, 2022

The first was about conversion optimization (CRO) for SaaS and software. We followed it up with deep dive into churn. Specifically, how Fred slashed it by 50% in a previous growth role at a software company. You can hear much more about Fred’s churn reduction engine in our chat. You can find that interview here ). .

Interviewing 108

Interviewing Churn Software SaaS 108

Clouded Judgement

DECEMBER 21, 2023

Subscribe now Is Software Rebounding? This is the first quarter we’ve heard that message, and a good leading indicator for the rest of the software buying universe. I’m calculating FCF by taking the Operating Cash Flow and subtracting CapEx and Capitalized Software Costs. net retention and CAC payback).

Cloud 177

Cloud Software Benchmarks Retention 177

Tom Tunguz

JANUARY 25, 2021

When products and services fail, customers can’t buy online or use their software, they churn, and the company suffers brand damage. Too much downtime can trigger clauses in software contracts for service level agreements (SLAs), which start cancellation conversations. Just how effective is chaos engineering?

Software 351

Software Cloud Engineering Technology 351

Clouded Judgement

JUNE 20, 2023

The question on everyone’s mind - when will we see software re-accelerate? The real headwinds to software (tougher expansion, longer sales cycles / procurement, slower new business, budget crunches / RIFs, etc) started last August. And I’m optimistic we’ll see reacceleration in software by the end of the year.

Cloud 161

Cloud Software Benchmarks Scale 161

Clouded Judgement

SEPTEMBER 12, 2023

Extra pressures around optimizations still exist, however gross churn levels have stabilized, and commentary on earnings calls suggest conversations around new bookings are starting to pick up. I’m calculating FCF by taking the Operating Cash Flow and subtracting CapEx and Capitalized Software Costs.

Cloud 169

Cloud Software Benchmarks Retention 169

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Clouded Judgement

APRIL 12, 2023

Less than half of the software universe is guiding above consensus, and the median guide has gone from ~2.5% This quarter more than half of cloud software businesses missed next quarters consensus. I’m calculating FCF by taking the Operating Cash Flow and subtracting CapEx and Capitalized Software Costs.

Cloud 161

Cloud Software Benchmarks Retention 161

SaaStr

DECEMBER 1, 2021

The state of software buying has changed. During SaaStr Annual 2021, Amanda Malko, CMO at G2, shared a fascinating look at the data that reveals shifting patterns in the way consumers purchase software. . Furthermore, 55% of companies plan to increase software spending in 2022.

Software Review 220

Software Review SMB Enterprise Software 220

Cobloom

NOVEMBER 22, 2021

Negative monthly revenue churn. The pinnacle in any subscription/retainer business, whether you're a PR agency selling service retainers, or a Software-as-a-Service (SaaS) company selling cloud software into the enterprise. What is negative churn?

Churn 101

Churn Revenue Cloud Subscription 101

Neil Patel

MARCH 26, 2021

However, there’s a lurking metric you might not be tracking: your PPC churn rate. What is the elusive PPC churn rate, and, more importantly, why should you care? What Is PPC Churn Rate? Your PPC churn rate is the number of people who convert via paid ads but don’t hang around. It’s a pay-to-play world.

Churn 141

Churn Software Review Onboarding Interviewing 141

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

FastSpring

APRIL 26, 2022

In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

Sixteen Ventures

JULY 17, 2020

Is 5% a good monthly SaaS Churn Rate? Read on to learn the answer… As a consultant to SaaS and Cloud providers that are looking to grow, I get asked what an acceptable SaaS churn rate is all the time. ” In 2020 I just say, “let’s make churn a non-issue.” Monthly vs. Annual Churn Rates.

Churn 133

Churn SaaS B2C Pricing 133

Intercom, Inc.

OCTOBER 5, 2018

One retention tactic that works particularly well is lifecycle messaging: contacting users with in-apps and emails they will get value out of, based on their actual experience of using, or in most cases not using, your software. Some amount of customer churn is natural. Defend against churn early.

Churn 199

Churn Retention Strategy Education 199

TurnKey Labs

JANUARY 7, 2024

Colombia has an exciting and quickly growing software development industry that’s taking the development world by storm. All the news I could find regarding the Colombian offshoring market is shouting that this mid-sized country in South America is churning out extraordinary new software projects and products.

Outsourced Development 62

Outsourced Development Software Development Development Software 62

Clouded Judgement

DECEMBER 20, 2022

This quarter more than half of cloud software businesses missed next quarters consensus. I’m calculating FCF by taking the Operating Cash Flow and subtracting CapEx and Capitalized Software Costs. For businesses selling predominantly to SMB customers, these benchmarks are all slightly lower given the higher-churn nature of SMBs.

Cloud 130

Cloud Software Review Software Benchmarks 130

Practical Advice on SaaS marketing

AUGUST 1, 2018

Churn is bad for software-as-a-service (SaaS) companies. But knowing there’s a churn problem is one thing; fixing it is something else. To bring down churn, we need to understand what’s behind the numbers. Wrong customers Sometimes high churn happens when SaaS providers sell to the wrong customers.

Churn 122

Churn Metrics Compensation Software Review 122

Tom Tunguz

JULY 21, 2022

” This sentence echoes in conference rooms across many software buyers today, irrespective of whether the business is healthy. Account executives selling mission-critical software should breathe easy. Software does more with less. AEs must convince the buyer can achieve their goals with software instead of a new hire.

Sales Hiring 131

Sales Hiring Headcount Software Finance 131

User Pilot

SEPTEMBER 24, 2020

If used the right way, it can be also helpful with combatting churn and boosting retention. In this blog , Christian Sculthorp of Agency Analytics says that his company cut churn by 30% when they started collecting and acting upon their NPS survey data. What to Look For in NPS Tools & Best NPS Software. Userpilot NPS.

Software Review 98

Software Review Churn Software User Experience 98

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. With many payment processors, you’ll need additional software to manage complex recurring payments, taxes, chargebacks, dunning, and more. 3 Subscription Management Software.

Payment Services 119

Payment Services Merchant Services Payment Methods SaaS Payments 119

Chart Mogul

JULY 8, 2020

Tired of the same ol’ “X proven ways to reduce customer churn”? SaaS companies dedicate a lot of time and money to the same goal — they want to give customers a reason to stay and reduce churn. But no matter what that personality is for your brand, it’s consistency that counts for reducing customer churn. Click To Tweet.

Branding 133

Branding Churn Underperforming Technical Team Retention 133

Sage Intacct

JUNE 14, 2022

If you’re a SaaS finance leader, your churn rate (the number of subscription cancellations you receive over a given period) is one of your most valuable performance SaaS metrics to track and improve.

Churn 145

Churn Retention Revenue Finance 145

FastSpring

JANUARY 10, 2023

There are tons of monthly recurring billing software solutions available, so it can seem difficult to determine which one is right for your business. Wave: Invoicing and Accounting Software for Small Businesses. InMusic Case Study: Learn how InMusic, an audio software company, reduced cart abandonment by 30%.

Payment Solutions 109

Payment Solutions Payment Features Payment Methods Payment Services 109

Natalia Luneva

JANUARY 13, 2021

This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers? How to calculate this metric and what’s the average SaaS churn rate? How can Sa aS companies reduce its churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

ChurnZero

JANUARY 26, 2022

Reducing churn is at the forefront of all marketers’ minds. From a Customer Success and Marketing perspective, optimizing the customer experience might look like exploring support tickets, talking to customers, and running reports on recently churned customers to find out why. Minimized Churn Risks.

Scale 97

Scale Churn Scaling Retention 97

Totango

MARCH 3, 2020

A high churn rate can tarnish your enterprise’s otherwise good reputation. The first step to fixing a high churn rate is to learn its causes and how to address them. What Causes a High Churn Rate? It’s not possible to predict every cause of churn, but knowing the main types helps in fighting it.

Churn 84

Churn Systems Review Retention Technical Review 84

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. However, just because you upgrade CS software doesn’t mean you should ditch your CRM tool. Is It Time for You to Upgrade CS Software? You Can’t Evaluate Customer Health.

Software 91

Software Underperforming Technical Team Churn Customer Success 91

OPEXEngine

NOVEMBER 8, 2022

Usually, customer churn rate is every SaaS company’s worst enemy. But in this article, we’re going to show you how to not only deal with churn effectively but also how you can use your customer churn data as a valuable tool to build your business. Voluntary churn vs. involuntary churn: What’s the difference?

SaaS Payments 52

SaaS Payments Finance Churn Payment Services 52

OPEXEngine

NOVEMBER 8, 2022

Usually, customer churn rate is every SaaS company’s worst enemy. But in this article, we’re going to show you how to not only deal with churn effectively but also how you can use your customer churn data as a valuable tool to build your business. Voluntary churn vs. involuntary churn: What’s the difference?

SaaS Payments 52

SaaS Payments Finance Churn Payment Services 52

User Pilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. TL;DR Software usage analytics is the process of capturing, analyzing, and utilizing data on how users interact with your product. What is software usage analytics?

Software 92

Software Management User Experience Metrics 92

Sixteen Ventures

AUGUST 1, 2018

Churn… ya boring. I’m so over talking about churn and if you really understand what Customer Success is all about , you should be, too. Churn is so easy to get rid of… you just have to do five simple things. Once churn is a non-issue, you can focus on growth. You can’t hack churn away.

Churn 129

Churn Underperforming Technical Team Sales Hiring Customer Success 129

ProfitWell

OCTOBER 29, 2019

We all know that churn is the not-so-silent killer of SaaS businesses. In fact, according to Tomasz Tunguz , the median SaaS business loses approximately 10% of its revenue to churn every year. Churn prevention is your proactive strategy for keeping customers around. What is churn prevention?

Churn 66

Churn Merchant Services Payment Services SaaS Payments 66

Clouded Judgement

MARCH 22, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. On top of that, churn and expansion tend to be quite predictable with low volatility. On top of that, churn and expansion tend to be quite predictable with low volatility. Follow along to stay up to date! This analysis does two things.

AI 183

AI Revenue Cloud Technical Advisors 183

Baremetrics

DECEMBER 7, 2023

While running my financial modeling software business Flightpath (Now Forecast+) , we often get the question “Which SaaS billing platform should we use” from our customers. New customer MRR, customer count, churn—all wrong. Even the customer churn was defined differently in billing compared to the company-wide cancellation policy.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed. Professional moderation.

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124

Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. “It’s a critical task within the function, and somebody had to build something simpler, smarter, and fairer” Then, I was tasked with running an RFP process to find software to solve this problem.

Scale 206

Scale Software Outsourcing Services Sales Hiring 206