Totango

NOVEMBER 14, 2019

Onboarding is an exciting, critical phase of introductions and potential. By implementing customer education best practices that drive the onboarding process, you will set your customers—and your enterprise— up for success. Why Onboarding Matters. Onboarding is your customer’s first experience with you and your product.

Education 64

Education Onboarding Underperforming Technical Team Marketplace as a Service 64

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Tailor experiences, from onboarding to customer service, ensuring each subscriber feels uniquely valued.

Retention 52

Retention Engagement Strategy AI Search 52

User Pilot

MAY 23, 2023

Next, proactively tackling areas of friction to drive down the churn rate. Low customer churn Some churn is inevitable, but let it get out of control, and pretty soon you won’t have a product to manage. AI can help you slash potential churn rates. Provide timely self-service support through AI chatbots What is this?

Artificial Intelligence 82

Artificial Intelligence AI SaaS Payments Payment Solutions 82

Blulogix

FEBRUARY 16, 2024

From onboarding and activation to renewal and upselling, each phase presents unique opportunities and challenges. Streamlined Onboarding: The first step in a customer’s lifecycle, effective onboarding, sets the tone for the entire relationship.

Payments 52

Payments Payment Services Revenue Management 52

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. This is ChurnZero’s second time appearing on one of G2’s Best Software lists, earning its place this year thanks to its mission of helping subscription businesses fight customer churn.

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

Casey Accidental

OCTOBER 18, 2021

Growth: tuning the product experience so more people can connect to the current product’s value prop e.g. Uber improving driver onboarding. Building a consumer marketplace to drive incremental ticket sales to event creators. Julia, our CEO, had told me she wanted me to focus on growing the self-service business faster.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Entry level application (<$5,000 p.a.).

Business Model 195

Business Model Scale Pricing Payment Methods 195

User Pilot

OCTOBER 22, 2023

Whether in the context of new customer activation, upselling premium features, or reducing churn, strong user engagement is a clear indicator of customers’ ongoing commitment to your product. Onboarding webinar example. An onboarding webinar is a great way to cover a lot of ground with new users in a very short amount of time.

Engagement 99

Engagement SaaS Onboarding Marketplace as a Service 99

CustomerSuccessBox

JUNE 20, 2022

With the right customer success software in place, you’ll be able to automate your onboarding and customer journeys, optimize product adoption, instantly check on the health of your customers, and accurately track and report on the metrics that align with your company’s goals. Turn down the churn rate. Improve user onboarding.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

FastSpring

DECEMBER 12, 2022

Traditionally, payment gateways and payment processors were offered as two separate services and you would have different providers for each service: Payment gateways quickly and securely transfer the payment details from the checkout software to the payment processor. Reduce involuntary churn with proactive dunning.

Payment Services 131

Payment Services Merchant Services Payment Methods Payment Solutions 131

Totango

MAY 1, 2020

Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service. The prevalence of recurring subscription and Software-as-a-Service arrangements means the majority of customer value is realized over time, rather than being captured at a single sales event.

Retention 62

Retention Software Management Marketplace as a Service 62

Totango

AUGUST 7, 2020

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build that digital market also make it possible to provide every customer with personalized service. Providing Warning of Churn Potential. Matching Expertise to Customer Needs.

Customer Success 62

Customer Success Marketplace as a Service Scale Customer Lifetime Value 62

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Good times to seek feedback include: Shortly after onboarding is completed. Share Feedback Across Your Enterprise.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

User Pilot

AUGUST 31, 2023

Examples of products that depend on the network effects for growth are social media sites like Facebook, messaging apps like WhatsApp, lift-sharing platforms like Uber, or marketplaces like eBay. When there are too many users churning out content in large quantities, it may be difficult to find what’s of interest or value to you.

Social Media 88

Social Media Customer Lifetime Value SaaS Marketplace as a Service 88

SaaStock

MARCH 26, 2019

The space as a whole has churned more IPOs in the last 6 months than the previous 20 years combined as a result. They start by focusing on the onboarding. Metatext offers a solution to help SaaS entrepreneurs to automate business processes such as customer services, marketing and insights. Founders : Rafael Sandroni.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

ChurnZero

OCTOBER 12, 2021

Recipients were recognized in one of four ChurnHero Award categories: Onboarding Hero – An innovative way your team has made your onboarding process more effective and value-focused. Onboarding Hero – Definitive Healthcare. Finally, their average churn score decreased in just a few months.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Baremetrics

OCTOBER 24, 2021

For more discussion on this topic, check out the rest of the series on using the dynamic duo of Baremetrics and Stripe to automate the calculation of your customer lifetime value (LTV) , churn , and customer acquisition cost (CAC). Stripe can also be used to run software platforms, marketplaces, and subscription businesses.

Payment Services 97

Payment Services Payment Features Payment Methods Payments 97

Intercom, Inc.

MAY 10, 2018

This creates an acquisition treadmill with built-in natural churn. Switching to a different service is something that takes a lot of effort. Andrew: I started on the driver side of the business, and as everyone knows about marketplaces, the supply side is often the trickiest, hardest side. You joined on the supply side, correct?

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Totango

MARCH 29, 2022

And with the right systems and setup, that can mean automated reminders when customers are at risk for churn, ready to upgrade to a more advanced tier of your product, or just need more support. This is achieved through a number of features such as ready-to-go templates that can be found in the customer journey marketplace.

Engagement 93

Engagement Scale Marketplace as a Service Retention 93

BrightBack

APRIL 12, 2019

Copper (formerly known as ProsperWorks) is the leading Customer Relationship Management (CRM) for G Suite and recommended by Google's G Suite Marketplace. Laser-focused on improving product experience and reducing churn. Key challenges when managing customer churn.

Retention 40

Retention Marketplace as a Service Customer Lifetime Value Churn 40

SaaStr

NOVEMBER 21, 2020

What is the right way to onboard them? Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. You might sell it through Facebook marketplace.

SaaS Payments 261

SaaS Payments Scale Payment Services Payment Solutions 261

OpenView Labs

MARCH 4, 2021

Today we know of HubSpot —the maker of marketing, sales, and service software products—as a preeminent public company with a market cap above $17B. The company struggled with poor churn and anemic expansion revenue. Once a customer has churned off the platform, it’s extremely difficult to win them back.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

Chargify

OCTOBER 22, 2020

Through these integrations you can discover new insights from business data while enhancing your sales process to provide a customer-centric experience that will help reduce customer churn. They have consistently been ranked #1 by IDC for four years running and have over 4,000 pre-integrated applications on their marketplace exchange.

Payment Features 56

Payment Features B2B Marketplace as a Service Forecasting 56

SaaStr

AUGUST 6, 2019

Tradeshift Buy, which is essentially what we call private marketplaces. Think about it like Amazon or eBay, but instead of being for you and I, it is the Fortune 500 companies of this world that use it, companies like Unilever going and buying [produced 00:04:02] enzymes, ingredients, on our private marketplace technology.

Payment Solutions 147

Payment Solutions Payments Outsourcing Services SaaS Payments 147

Chart Mogul

JUNE 23, 2022

In the SaaS world, that means the consumer-facing apps & marketplace SaaS have a tougher time ahead. In times like these, emotions are high and churn hurts more emotionally and materially, and after 2 years of upwards price adjustments, we might be seeing some price concessions in exchange for duration and predictability.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

OpenView Labs

NOVEMBER 30, 2021

Start by tackling churn since expansion only takes you so far if you’re trying to expand fewer and fewer customers. Pro-tip: churn isn’t just a customer success problem; it’s a business-wide responsibility that requires contributions from each function. . Customer Success: Nail customer onboarding and the customers first 30 days.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Sales Hacker

FEBRUARY 12, 2021

Onboarding: When choosing a new enterprise CRM, look how easy it is to transition from your old solution and what does that onboarding process looks like. An established marketplace is a sign that you’ll have the integrations you need in the future. Track your recurring revenue, upgrades, downgrades, and churn.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

User Pilot

AUGUST 29, 2023

If product managers and other team members don’t empathize with their users, they’ll churn out features that fail to hit the mark and run the risk of failing to achieve key success metrics (i.e., Let’s explore some of the best tools in the marketplace and how they can help. User empathy.

Management 92

Management Interviewing Marketplace as a Service Product Marketing 92

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. These are not laws. How Much Should You Pay Yourself?

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ChurnZero

OCTOBER 12, 2021

We’re excited to recognize Definitive Healthcare as a winner of the Onboarding category for the 2021 ChurnHero Awards! As Definitive Healthcare entered 2021, they realized they needed to revamp their onboarding process to reduce churn. Finally, their average churn score decreased in just a few months.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

OpenView Labs

DECEMBER 16, 2019

An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful. That’s why building your brand within the marketplace will be the key to cutting through the competitiveness. Marketing and candidate experience will be table stakes.

Sales Recruiting 53

Sales Recruiting Sales Hiring Scale Trends 53

Casey Accidental

FEBRUARY 20, 2018

My role as an advisor to Greylock’s portfolio companies allows me to work with many different types of businesses: consumer social, marketplaces, SaaS, etc. Harkening back to Tim Kendall’s advice, I started asking entrepreneurs, “What is the path to actually creating value from your service for your customers?

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

SaaSOptics

MAY 19, 2022

The answer lies in your product or service’s value proposition. You have a poor onboarding process. Churn is the percentage rate at which SaaS customers cancel their recurring revenue subscriptions. . Cold Outreach is when you contact and pitch your product/service to prospects with whom you have no prior relationship. .

Acquisition 59

Acquisition Scale Strategy Software Review 59

Totango

SEPTEMBER 17, 2019

Say your customer just completed onboarding quicker than the average user, but you missed the chance to recognize their success. The on-demand, customizable nature of today’s digital marketplace means customers have come to expect service providers to know their needs intimately and to meet them routinely.

Data 64

Data Marketplace as a Service Metrics Customer Success 64

SmartKarrot

NOVEMBER 8, 2023

Onboarding Excellence – First Impressions Last The first playbook on our list focuses on Onboarding Excellence. A seamless onboarding process sets the tone for the entire customer journey. To excel in onboarding, ensure that your customers have a smooth and hassle-free experience.

Customer Success 10

Customer Success Marketplace as a Service Churn Onboarding 10

ProfitWell

MARCH 27, 2020

If you are to minimize churn and maximize profits, you want your users to be as informed as possible about how to use your product. Lower churn - A customer who doesn't make frequent use of your software is more likely to cancel their subscriptions than one who sees continuous value from it. What are knowledge bases?

SaaS 67

SaaS Systems Review Software Review Marketplace as a Service 67

SmartKarrot

OCTOBER 21, 2021

Partner with Account Managers to identify core existing customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for the installed customers. Acting as a trusted advisor from onboarding through to renewals and expansion opportunities.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19