BrightBack

JUNE 5, 2019

Simply put, you have to know your numbers if you’re going to reduce churn and grow your subscriber base sustainably. During the webinar, I polled the audience about their churn goals and learned some interesting things about the state of churn ownership. Question 1: Does your company have a published churn goal?

Churn 58

Churn Scale Systems Review Leadership 58

ChurnZero

APRIL 19, 2019

Churn Monster #11: Acquired Customer. It’s time for us to take a look at another churn monster that causes a lot of risk – an acquired customer. Let’s take a look at a scenario involving an acquired churn monster and see what you can do as a Customer Success Manager in this situation. Churn Monster #1 – Disengaged Customer.

Churn 45

Churn Acquisition Payment Features Customer Success 45

BrightBack

JANUARY 17, 2022

Factor in the huge uptick in global demand for online subscriptions services that arose through the pandemic, and we see that succeeding at retention has never been more important, and becomes a key differentiator for those who do it.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

SaaStr

JANUARY 24, 2024

How do you diagnose and solve churn? So, Dini came in, looked at the data around churn and usage, talked to customers, defined and narrowed Lattice’s core ICP, and made a few changes: They put a minimum in place not to sell to anyone under $4k. Growth returned, and they saw dramatic improvements in churn. Often, they do.

Scale 249

Scale Sales Hiring Scaling Revenue 249

ChurnZero

AUGUST 14, 2020

Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) Subscription Billing Software. What is subscription billing software? Sales or Sales Operations. What are the benefits of integrating with Customer Success software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

SaaStr

APRIL 20, 2020

The last thing anyone needs is another CRM, another invoicing app, another quoting tool, another recruiting app, etc. And if churn has grown due to tougher times? And Aren’t Completely Out of Money. It’s almost impossible to get anyone to buy any new business web services. But again, SaaS compounds. Fight through it.

Scale 330

Scale Payment Features Engineering Product Marketing 330

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Totango

JULY 15, 2022

Leveraging the Detect Risk SuccessBLOC and Avoid Customer Churn . Helping you easily identify customers who may be at risk due to issues like low product adoption, poor financial standing and/or leadership changes. These simple steps help to prevent unnecessary churn and keep your customers engaged with your brand. .

Payment Methods 85

Payment Methods Payment Services Payments Payment Solutions 85

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. About ChurnZero ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn.

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

Mucker Capital

APRIL 2, 2024

Buyers may also struggle to justify investments in new purchases and to convince their leadership team of the worth. Revenue or Outcomes Revenue loss can occur due to customer churn or inefficiencies in the sales funnel. It's about ensuring that the company is acquiring and retaining customers efficiently and effectively.

Sales Recruiting 52

Sales Recruiting Technical Review Enterprise Cybersecurity 52

ChurnZero

MARCH 3, 2022

It’s a learn-or-churn, adopt-or-get dropped experience for users. Churn monster playbook: your definitive guide to fighting customer churn. If you are responsible for Customer Success in your subscription model company, you have monsters in your closet. These churn monsters take big bites out of your customer base.

Customer Success 98

Customer Success Churn Onboarding Consulting 98

ChurnZero

FEBRUARY 8, 2022

ChurnZero earned a leadership spot specifically due to its powerful client onboarding capabilities that provide Customer Success managers the ability to guide their customers through onboarding, product adoption, renewals, and advocacy successfully, and give 100% visibility into the entire process. For more information, visit www.g2.com

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

Valuize Consulting

DECEMBER 21, 2022

From generating robust Customer Intelligence to reducing churn, here are the year’s most popular pieces of thought leadership from the Valuize content library. On Creating Robust Customer Churn Triggers: 4 Places To Spot Early Churn Indicators. Leaders From Involve.ai Read Article. Read Article. Read Article.

Customer Success 52

Customer Success Churn Subscription Payment Features 52

Intercom, Inc.

APRIL 14, 2020

That sense of safety must come from the top – directly from your leadership team. During a crisis like COVID-19, your business is likely making rapid decisions that will affect how your support team communicates with your customers, like how you’re: Helping customers who are on the verge of churning.

Scale 223

Scale Leadership Customer Support Healthcare 223

ChurnZero

NOVEMBER 11, 2020

Customer Success (CS) has become a larger priority for many companies in the past five years as the shift to SaaS subscriptions has become the de facto standard for most license models, and customers can more easily switch vendors with little effort. Why Focus on Subscription Churn? Turning the Vision into Reality.

Machine Learning 85

Machine Learning Artificial Intelligence Churn Mobile 85

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. How do you think about customers scaling out of that bracket and churn as a result?

Scale 133

Scale SaaS Payments Sales Recruiting Payment Services 133

Sixteen Ventures

AUGUST 14, 2022

NRR is often referred to as the “North Star” metric for SaaS and Subscription companies as, simply put, higher NRR = higher company valuation. That is, reduce “logo” churn or, put another way, keep customers from canceling or not renewing. Four Ways to Improve NRR. Increase Expansion. Mobilize Advocates. CSMs and NRR.

Customer Success 97

Customer Success Investment Sales Hiring Retention 97

Frontegg

MARCH 17, 2022

Likewise, if the sales team has poor leadership, leads can’t be handled. This starts with the sign up process, a common churn culprit, all the way to selecting billing and subscription options. If one of the aforementioned components of the pipeline is not working well, business suffers immediately. How is this achieved?

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

FastSpring

SEPTEMBER 16, 2022

With that said, if you’re not a FastSpring customer but you’ve considered checking us out, joining GSL is a great way to find out more about the company, by viewing customer interactions with our leadership, seeing what kinds of questions and comments users have about the platform, and more. And if you have no interest in FastSpring?

SaaS Payments 125

SaaS Payments Payment Solutions Merchant Services Software Review 125

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. About ChurnZero ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

ChurnZero

MARCH 3, 2022

It’s a learn-or-churn, adopt-or-get dropped experience for users. Churn monster playbook: your definitive guide to fighting customer churn If you are responsible for Customer Success in your subscription model company, you have monsters in your closet. These churn monsters take big bites out of your customer base.

Customer Success 52

Customer Success Churn Onboarding Consulting 52

User Pilot

JULY 27, 2023

Celebrating success with gamification whenever your customers reach a goal Here are some mid-stage retention strategies for reducing churn: Using secondary onboarding to drive repeated value for activated users. Identifying early signs of churn with analytics and acting fast. Winning users back with targeted emails.

Retention 81

Retention Strategy Management Churn 81

ChurnZero

FEBRUARY 8, 2022

ChurnZero earned a leadership spot specifically due to its powerful client onboarding capabilities that provide Customer Success managers the ability to guide their customers through onboarding, product adoption, renewals, and advocacy successfully, and give 100% visibility into the entire process. For more information, visit www.g2.com

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

ChurnZero

JUNE 11, 2021

A customer health score is a value that indicates the likelihood that a customer will renew their subscription or service with your company. As you accumulate more customer data, and tweak your scoring based off that data, the better your health score will be at predicting churn. Group A’ had a high risk of churn.

Software Review 96

Software Review Systems Review Scale Underperforming Technical Team 96

Neil Patel

NOVEMBER 7, 2020

Neil Patel Digital – Best for email content Inbox Army – Best for full-service email management Fix My Churn – Best for SaaS onboarding email and churn Action Rocket – Best for custom HTML & CSS enterprise email SmartMail – Best for ecommerce email marketing. Thought Leadership.

Software Review 102

Software Review Marketing Technical Review Outsourced Development 102

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. If you have any leadership skills, it seems pretty natural for them to grow that way, and I did that. Val: Absolutely.

Onboarding 143

Onboarding Sales Hiring Churn Consulting 143

CustomerSuccessBox

DECEMBER 14, 2021

Customer Success teams, typically, follow the recurring revenue model (followed by almost every SaaS business). Customer Success was initially used only when a customer was about to churn. That’s the beauty of the subscription economy. It wasn’t deployed to manage each and every customer relationship. It’s a wrap-up.

Customer Success 52

Customer Success Customer Lifetime Value Headcount Retention 52

ChurnZero

MARCH 31, 2020

Takeaway #2: Customer Success needs to be proactive and think of new, unique ways to get ahead of customer contraction and churn. Elevate a communication by sending it from a member of your executive leadership team with a personal message or offer. How do you reinforce your value as businesses begin to get back on their feet?

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

ChurnZero

JUNE 10, 2021

The nominees are evaluated based on six criteria: entrepreneurial leadership; talent management; degree of difficulty; financial performance; societal impact and building a values-based company; and originality, innovation and future plans. ChurnZero helps subscription businesses fight customer churn. About ChurnZero.

Entrepreneurship 98

Entrepreneurship Innovation Consulting Leadership 98

ProfitWell

MAY 11, 2020

We do this so we can virtually ignore the effects of weekends, during which there are minimal signups and churn. Since there is substantial churn at the beginning of each month, and we include the first day of the month in the next seven days worth of data points, we can come to expect the MRR loss value to change significantly mid-month.

Scale 52

Scale Content Marketing Subscription Payment Features 52

ChurnZero

MAY 12, 2020

is the podcast for subscription economy pros. Every Wednesday we her how the world’s fastest growing companies are tackling churn and using retention and engagement to fuel their growth. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.

Customer Success 64

Customer Success Scale Churn B2B 64

ChurnZero

MAY 20, 2021

You don’t know why your customers churn. But over time, as your customer base grows and becomes more complex, you find yourself dealing with increasing customer churn, and you have no idea why. . 6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs). Pre-Build Phase. Build Phase.

Customer Success 90

Customer Success Payments Payment Services Scale 90

OPEXEngine

JANUARY 14, 2020

Many factors drive the high-growth of SaaS companies, including higher market adoption of SaaS and the structural advantages of the recurring subscription revenue model – see Why SaaS Companies Grow Faster. The faster the SaaS growth, the larger the ratio of Sales and Marketing expenses to recurring revenue.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

Sales Hacker

FEBRUARY 12, 2021

Track your recurring revenue, upgrades, downgrades, and churn. This feature is designed to predict which sales leads are more likely to convert, churn risk, lifetime value, delayed payment, and more trends and patterns that managers can use to inform decisions. Use custom objects to create complex reports. Mobile app.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

Sales Hacker

MARCH 16, 2020

Let’s hear from Luigi about the subscription economy and the subscription business model! How 7 mantras can teach the concept of recurring revenue. Bundles & subscriptions are everything! Everything is turning into a subscription — the way that SaaS B2B salespeople sell. You start from recurring revenue.

Revenue 77

Revenue Scale Sales Hiring Subscription 77

ProfitWell

FEBRUARY 4, 2020

Your top subscription news. Here are the topics: Leadership. So while we're on board with the leadership and business realm of this list, we're also eyeing the “personal development” and “fantastic storytelling” sections. That’s it for your February 4 episode of Recur Now. 2020: Let's get better. Empowerment. Gerstner Jr.,

Underperforming Technical Team 45

Underperforming Technical Team Software Review Leadership Subscription 45

ChurnZero

DECEMBER 18, 2020

Stay tuned: The full Customer Success Leadership Study report with more key findings and recommendations for Customer Success leaders will be available in the beginning of January 2021. For me, it’s adoption, which hopefully could be a joint leadership between product and Customer Success. Finish the feature. How was it marketed?

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87