ChurnZero

MAY 20, 2021

You don’t know why your customers churn. But over time, as your customer base grows and becomes more complex, you find yourself dealing with increasing customer churn, and you have no idea why. . 6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs). Pre-Build Phase. Build Phase.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Kellblog

MARCH 11, 2020

High churn on one-year deals (often 25% or higher) due to failed implementations. SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. We had financials that Wall Street loved (e.g.,

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

OPEXEngine

DECEMBER 23, 2020

High churn on one-year deals (often 25% or higher) due to failed implementations. SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. We had financials that Wall Street loved (e.g.,

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

DECEMBER 21, 2020

Drive customer outcomes by increasing renewals, reducing churn, driving up-sell, and identifying opportunities for cross-sell. Identify and implement frameworks and programs that will develop support leadership and support engineering talent to be the best they can be.

Customer Success 10

Customer Success Scale Leadership SMB 10

User Pilot

DECEMBER 10, 2023

Revenue run rate calculates any revenue, while actual recurring revenue measures recurring revenue over one year. Monthly recurring revenue measures recurring revenue from customers on a month-by-month basis. The annual recurring revenue (ARR) is the sum of all revenue generated from customer contracts over one year.

Revenue 104

Revenue Scale SaaS Forecasting 104

User Pilot

MAY 8, 2024

Cultivate a customer-centric culture from leadership down. In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage. Foster a sense of community among users for support and belonging. NPS results in Userpilot.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105