SaaStr

JULY 15, 2022

One, at every large company, there is an innovation budget. There’s an innovation budget in the CIO’s budget. Literally, they call it an innovation budget. But there is an innovation budget and you need to be tenacious to achieve it. Ash Bhoopathy (@ashbhoopathy): Probably more around go-to-market and sales.

Scale 286

Scale Outsourcing Services Sales Hiring VP of Engineering 286

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

Sales Hacker

APRIL 5, 2021

In 2020 I was building my sales team at Livestorm , and at the time we were going through a big hiring boom. Over the course of time, I’ve interviewed and talked to hundreds of sales candidates. This was the case for me years ago when I started applying for sales positions in France, Ireland, and Luxembourg.

Sales Hiring 119

Sales Hiring Sales Recruiting Company Culture Interviewing 119

Sales Hacker

OCTOBER 19, 2022

Sales compensation planning can be a tricky beast to tame — but know that you’re not alone. I asked 12 incredible sales leaders across the SaaS industry to share their biggest challenges with comp planning and how to overcome them. Related: New to sales compensation planning? Top 10 sales compensation challenges.

Compensation 121

Compensation Sales Recruiting Sales Finance 121

SaaStr

SEPTEMBER 13, 2020

But it is really incredible and inspiring to see how these companies and these cloud leaders have ushered in this new phase of innovation and growth, even in the hardest moments of society. It’s the software within hardware that’s powering innovation, and powering efficiency, and powering growth.

Sales Hiring 229

Sales Hiring Scale Payments Cloud 229

User Pilot

JULY 27, 2023

Account Managers: They serve as the lead point of contact for all customer account management matters. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $46,035/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. Professional Sales SALES STACK. 2021: Sales Tools. Sales W hich challenges would you like sales technology to solve for your sales team? What is sales technology here to do?

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

Neil Patel

OCTOBER 12, 2020

Plus, you’re going to have mountains of data to back up your decisions, which will get you better results, a higher ROI, and more sales. No complaining, recruiting, or training required. The tool can lower your churn rate, create stronger relationships, and drive more sales. The best part?

Artificial Intelligence 145

Artificial Intelligence AI Search AI Social Media 145

yoursales

JANUARY 29, 2021

Sales Stack 2021. Sales Tools for Professional Sales. SALES STACK 2020: THE TOOLS SALES STACK 2020: THE TOOLS. Sales technology for professional sales will be more important than ever. In 2020 almost every single Sales Professional was forced inside. Same goes for Sales Professionals.

Scale 106

Scale Payment Methods Payment Solutions Sales Recruiting 106

SaaStr

DECEMBER 17, 2019

And when we met Mary, we were just lucky that it was a great mix of having those deep finance roots and then thinking about it in a truly innovative and kind of a forward-leaning way. So when you start to look at the metrics of a platform, there’s incredibly high engagement and incredibly low churn.

Payments 214

Payments SaaS Payments Banking Underperforming Technical Team 214

Baremetrics

OCTOBER 8, 2021

While it might sound like a simple concept, calculating the average revenue per user ( ARPU ) and the customer churn , which are necessary components of the LTV calculation, is complicated because the information is coming from many sources. LTV is simply the average amount of money a customer pays you before they churn. What is LTV?

Payment Services 94

Payment Services Payments SaaS Payments Payment Features 94

yoursales

DECEMBER 23, 2019

SALES STACK 2020. Sales Tools for Professional Sales. SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS. W elcome to "Sales Stack 2020 - Sales Tools for Professional Sales". Next to that we'll continue to have the full list of sales tools available right here.

Scale 103

Scale Payment Methods Payment Solutions Sales Recruiting 103

yoursales

DECEMBER 23, 2019

Sales Stack 2020. Sales Tools for Professional Sales. SALES STACK 2020: THE TOOLS SALES STACK 2020: THE TOOLS. W elcome to "Sales Stack 2020 - Sales Tools for Professional Sales". Next to that we'll continue to have the full list of sales tools available right here.

Scale 103

Scale Payment Methods Payment Solutions Sales Recruiting 103

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Since then, you’ve spent over 12 years in post-sales leadership. Going through all parts of the customer journey.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

yoursales

DECEMBER 12, 2018

SALES STACK 2019 SALES TOOLS FOR. PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. Which sales tools best support your sales process?

Scale 100

Scale Payment Methods Payment Solutions Sales Recruiting 100

ChurnZero

JANUARY 13, 2023

Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI. The post-sales customer journey will also become more intelligent as organizations accelerate their use of cutting-edge data and technologies.

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

Baremetrics

SEPTEMBER 10, 2021

While it includes your revenue model(s) and thus revenue stream(s), it also includes everything else from marketing to developing, recruiting, and operations. Instead of earning money directly from the people viewing your content, you use affiliate links to drive sales elsewhere.

Payments 102

Payments SaaS Payments Revenue Payment Solutions 102

User Pilot

MAY 20, 2024

Use predictive analytics to identify and proactively address potential churn risks. Regularly communicate and engage with existing customers In the traditional sales-led model, the sales reps disappear as soon as they close the deal. This includes churn prevention. How to improve customer retention: run churn surveys.

Retention 105

Retention Strategy Sales Recruiting Scale 105

User Pilot

JULY 28, 2024

A retention specialist job description outlines the key responsibilities, must-have skills, and qualifications needed to nurture customer relationships, reduce churn, and maximize customer lifetime value through personalized engagement and data-driven strategies. It can also include preferred skills, experience, and certifications.

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

User Pilot

JULY 17, 2024

TL;DR A customer experience (CX) manager is a professional responsible for improving interactions between a company and its customer base across different touch points. They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates. What does a customer experience manager do?

Management 52

Management Sales Recruiting Sales Hiring Scale 52

ProfitWell

DECEMBER 4, 2019

An existing SaaS customer spends more, on average, than a new customer, and are more than seven times more likely to churn (leave your business) to go to a competitor because of poor customer service than they are for a better product. Shopify has been amply rewarded for its innovations in ecommerce. Consistent updates. Thrive TRM.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

User Pilot

JULY 28, 2024

TL;DR A customer experience (CX) manager is a professional responsible for improving interactions between a company and its customer base across different touch points. They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates.

Management 52

Management Sales Recruiting Sales Hiring Leadership 52

User Pilot

JULY 20, 2024

They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates. Additionally, consider gaining professional experience in entry-level customer-facing roles like a sales associate or customer support executive. These include marketing, product, sales, and customer service.

Sales Recruiting 52

Sales Recruiting Management Sales Hiring Scale 52

User Pilot

JUNE 19, 2024

They collaborate with cross-functional teams like product development, sales, and marketing to ensure a product’s success. Create and maintain marketing collateral such as product guides , whitepapers, case studies, and demo videos to support sales and marketing efforts.

Product Marketing 52

Product Marketing Management Marketing Sales Recruiting 52

User Pilot

JUNE 26, 2024

Common customer experience roles include: Entry-level positions (0-2 years) – Roles like customer service representative, sales associate, or retail associate act as an entry point to a career in customer experience. Also, it offers customer service software with helpful features like AI-powered messaging and live chat.

Sales Recruiting 52

Sales Recruiting Sales Hiring Education Trends 52

User Pilot

JUNE 28, 2024

Common customer experience roles include: Entry-level positions (0-2 years) – Roles like customer service representative, sales associate, or retail associate act as an entry point to a career in customer experience. When recruiting a CX specialist, most hiring managers look for candidates with at least a high school diploma.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Communication 52

ProfitWell

OCTOBER 28, 2019

Public markets value the revenue of companies with a subscription-model 2 to 3x higher than those with a one-time, transactional sales model. Incentivizing is particularly important in preventing customers who may have unsatisfied needs, from churning immediately. And that’s a wrap for your October 28 subscription news.

Sales Recruiting 40

Sales Recruiting Advertising SaaS Subscription 40

Valuize Consulting

OCTOBER 23, 2024

It includes advanced revenue forecasting, proactive churn prevention, and data-driven expansion strategies. If This Pillar is Weak: Poor customer value realization would inevitably lead to higher churn rates, lower expansion opportunities, and potentially negative word-of-mouth, impacting new customer acquisition.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

SmartKarrot

FEBRUARY 24, 2022

Develop a scalable elegant and innovative customer success playbook that sets clients up for success and maximizes the value of BetterUp Care offerings. Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes.

Customer Success 3

Customer Success Sales Recruiting Sales Hiring Leadership 3

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. According to a report by Blissfully , SaaS companies are churning through more than 30% of their apps every year. Customer Support. Raising a $2.8

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SmartKarrot

OCTOBER 14, 2022

Building relationships with key internal stakeholders at the customers, including executives, senior management in operations and engineering, and factory staff, including process engineers. Co-owning the upsell and renewals of current customers with the Sales Team.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Technical Review 19

SmartKarrot

NOVEMBER 16, 2021

Recruit experienced team members for each functional role. Create a company-wide culture of Customer Success ( Marketing, Sales, Product, Sales, Exec). Be a representative of the voice of the customer to provide feedback to our product, sales, and marketing teams.

Customer Success 19

Customer Success Sales Recruiting Technical Review Scale 19

SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager. Decided to go to business school, did that for a little bit and then came out in management consulting, a company. So, they’re a B2B piece.

Sales Recruiting 227

Sales Recruiting Scale Underperforming Technical Team Pricing 227

SmartKarrot

AUGUST 11, 2021

Apply here: [link] Role: Director of Strategic Customer Success Location: Buffalo-Niagara Falls Area, US Organization: Airtable As a Director of Strategic Customer Success, you will support the growth of the organization by recruiting, hiring, training and coaching top talent Managers and Individual contributors. Apply here: [link].

Technical Advisors 10

Technical Advisors Customer Success Sales Recruiting Technical Review 10

SaaStr

JULY 9, 2019

Giraffe is a mobile job matching platform that helps medium skilled workers get access to opportunities and helps businesses to recruit staff faster, and easier, and more affordably than any other way. Well, you have to build a direct sales force. We said, “How important is Giraffe to you in your recruitment process?”

Scale 219

Scale Sales Recruiting Scaling SaaS Payments 219

SmartKarrot

AUGUST 9, 2022

Modern SaaS organizations can leverage business catalysts to perform day-to-day tasks more effectively, increase customer satisfaction, reduce churn , and lower support costs. Recruiting a new employee is typically significantly more expensive than retaining an existing employee.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Modern SaaS organizations can leverage business catalysts to perform day-to-day tasks more effectively, increase customer satisfaction, reduce churn , and lower support costs. Recruiting a new employee is typically significantly more expensive than retaining an existing employee.

Scale 10

Scale Sales Recruiting Business SaaS 10