User Pilot

JANUARY 11, 2024

A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. Reducing customer churn : A quick and friction-free onboarding process keeps users motivated enough to proceed with your app. Finally, Mercury requests more data to learn more about the company.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

FastSpring

JANUARY 19, 2023

When NitroPack was first getting started, they used PayPal to accept and process payments. “It Why NitroPack Couldn’t Scale PayPal NitroPack faced two issues trying to scale using PayPal. With PayPal, You’re Not Automatically Sales Tax and VAT Compliant The biggest issue was tax compliance. The problem?

Merchant Services 138

Merchant Services Payment Services Payments Payment Features 138

Subscription Flow

NOVEMBER 13, 2023

However, with the bustling world of opportunities to earn recurring revenue , subscription-based SMEs are also faced with unprecedented demands for speed, efficiency, compliance and customer support. Customers transitioning from legacy systems can benefit from SubscriptionFlow’s free onboarding services.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

FastSpring

NOVEMBER 9, 2023

Get the latest from FastSpring’s Support leaders about preparing for Cyber Weekend, refund policies, strategies to decrease customer churn, and more. Please note for orders placed more than 6 months ago or paid via check, we require the customer’s PayPal email address for manual refunds.

Payment Methods 78

Payment Methods Customer Support Payments Payment Services 78

FastSpring

JANUARY 27, 2022

“It turned out that many refund requests happened because the company had failed to inform customers about their upcoming billing cycle,” Jon told us. And interestingly, many of those customers resubscribed later on in the year.”. How Enchant reduced churn and support requests related to account owner issues.

Merchant Services 132

Merchant Services Payment Services SaaS Payments Payment Solutions 132

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19