User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. Pendo – the best digital analytics tool for mobile apps. Akkio – the best digital analytics solution for churn prediction. Let’s dive in! Path analysis. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. Pendo – the best digital analytics tool for mobile apps. Akkio – the best digital analytics solution for churn prediction. Let’s dive in! Path analysis. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. Pendo – the best digital analytics tool for mobile apps. Akkio – the best digital analytics solution for churn prediction. Let’s dive in! Path analysis. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. Pendo – the best digital analytics tool for mobile apps. Akkio – the best digital analytics solution for churn prediction. Let’s dive in! Path analysis. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. Pendo – the best digital analytics tool for mobile apps. Akkio – the best digital analytics solution for churn prediction. Let’s dive in! Path analysis. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Maintain a net positive churn rate across the team.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

FastSpring

JANUARY 27, 2022

“It turned out that many refund requests happened because the company had failed to inform customers about their upcoming billing cycle,” Jon told us. And interestingly, many of those customers resubscribed later on in the year.”. How Enchant reduced churn and support requests related to account owner issues.

Merchant Services 135

Merchant Services Payment Services SaaS Payments Payment Solutions 135

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. And the result is visible!

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

FastSpring

NOVEMBER 9, 2023

Get the latest from FastSpring’s Support leaders about preparing for Cyber Weekend, refund policies, strategies to decrease customer churn, and more. FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support.

Payment Methods 78

Payment Methods Customer Support Payments Payment Services 78

User Pilot

MAY 9, 2024

In this article, we’ll go over the key features of Amplitude, weigh its pros and cons, and present compelling alternatives that may be better solutions for your business needs. Amplitude comes with the following features : In-app events, cohorts & audiences, experimentation, and pathfinder. Let’s dive right in!

Payment Services 105

Payment Services Payments Payment Solutions SaaS Payments 105

ProfitWell

FEBRUARY 26, 2020

What is retention software? Retention software is software that focuses on optimizing user retention and reducing churn. It helps businesses keep their customers, maintain revenue growth, and understand why and when customers are leaving. The Importance of Customer Retention. Lower churn.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

User Pilot

OCTOBER 30, 2023

TL;DR User behavior analytics (UBA) is the monitoring, gathering, and analyzing of user actions and data using monitoring systems, allowing you to acquire useful insights into your users’ desires, concerns, and challenges.It responds to questions like: What attracts the attention of customers, and what goes unnoticed?

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

FEBRUARY 26, 2024

Lou Assist is an attractive product adoption platform with versatile in-app experiences and a freemium option to boot, yet its limitations in certain use cases may prompt you to look elsewhere: Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities.

Software Review 52

Software Review Payment Solutions Pricing Technical Review 52

User Pilot

MARCH 14, 2024

You want to trigger in-app experiences based on analytics – Heap doesn’t offer built-in tools to personalize the user experience based on product analytics and insights. That, in turn, can help you identify users who repeat an action, reach a goal, or churn. What are the pros and cons of Heap?

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

OCTOBER 30, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The no-code solution focuses on increasing user engagement and driving feature discovery. That, in turn, can help you identify users who repeat an action, reach a goal, or churn.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Basically, every user interaction is an event, and this can be everything that the user does in the app or on the website, for example, clicking on a button, completing a form, viewing a page, closing a pop-up window, etc. The no-code solution focuses on increasing user engagement and driving feature discovery.

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52

User Pilot

OCTOBER 30, 2023

This helps to understand how different segments act in-app, identify friction and drop-off points, and make data-driven decisions. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. It’s particularly valuable for B2B companies and helps minimize churn.

Payments 52

Payments Payment Solutions Payment Services Payment Methods 52

User Pilot

OCTOBER 30, 2023

It is particularly helpful in identifying friction and drop-off points, enabling you to minimize churn and boost conversion rates. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Let’s take a closer look at its benefits.

Payments 52

Payments SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. In addition, it lets you explore data freely without using SQL.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

NOVEMBER 28, 2023

Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform also helps you announce new product features and collect customer feedback.

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

User Pilot

NOVEMBER 28, 2023

Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform also helps you announce new product features and collect customer feedback.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Software Review 52

User Pilot

NOVEMBER 28, 2023

Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform also helps you announce new product features and collect customer feedback.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

JANUARY 20, 2024

Must have features of event tracking tools Here’s what to look for when opting for event-tracking tools: No-code tracking – such as tracking user clicks, hovers, and form infills to understand the impact of your in-app flows on your growth goals and feature adoption. Feature tagging is not available on HelpHero.

Software Review 52

Software Review Technical Review Systems Review Payment Solutions 52

User Pilot

JANUARY 20, 2024

Must have features of event tracking tools Here’s what to look for when opting for event-tracking tools: No-code tracking – such as tracking user clicks, hovers, and form infills to understand the impact of your in-app flows on your growth goals and feature adoption. Feature tagging is not available on HelpHero.

Software Review 52

Software Review Technical Review Systems Review Payment Solutions 52

User Pilot

OCTOBER 30, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The no-code solution focuses on increasing user engagement and driving feature discovery. Web and mobile support – Heap works on all kinds of products, be it websites, web applications, or mobile apps.

SaaS Payments 52

SaaS Payments Payments Payment Services Payment Solutions 52

User Pilot

NOVEMBER 24, 2023

Some impressive functionalities offered by this tool to help you achieve your goals include user onboarding, in-app support, funnels, event tracking, in-app surveys, and survey analytics. While UserIQ is a promising solution, there are better alternative tools in the market.

Payment Solutions 52

Payment Solutions SaaS Payments Software Review Payments 52

User Pilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for proactive customer service and it comes with features such as tooltips, modals, in-app resource center, and interactive walkthroughs. Lou Assist lacks any localization capabilities which makes creating in-app experiences for different languages a time-consuming hassle.

Payment Services 52

Payment Services SaaS Payments Software Review Pricing 52

User Pilot

NOVEMBER 24, 2023

TL;DR Conversion rate optimization aims to improve conversions and reduce churn by applying tools that monitor and analyze user behavior. This allows you to pinpoint areas of friction that trigger customer churn and gain a grasp on what hampers your conversion rate. Here are 12 of the best CRO tools to consider using!

Payments 104

Payments Revenue Payment Solutions Scale 104

User Pilot

FEBRUARY 26, 2024

Lou Assist is an attractive product adoption platform with versatile in-app experiences and a freemium option to boot, yet its limitations in certain use cases may prompt you to look elsewhere: Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

JANUARY 20, 2024

If you’re on a strict budget and looking for a more affordable solution, platforms like UserGuiding, Intercom, or Intro.js Custom events – including actions such as compelling account setup, setting up payment methods, and creating workflows to track feature usage and overall adoption progress.

Software Review 52

Software Review Technical Review Pricing Systems Review 52

User Pilot

JANUARY 20, 2024

If you’re on a strict budget and looking for a more affordable solution, platforms like UserGuiding, Intercom, or Intro.js Custom events – including actions such as compelling account setup, setting up payment methods, and creating workflows to track feature usage and overall adoption progress.

Software Review 52

Software Review Technical Review Pricing Systems Review 52

SaaStr

NOVEMBER 22, 2019

How does Travis think about the different steps to customer qualification today and what makes the best SDRs? What does Travis advise founders when it comes to churn analysis? So that ends up being a very useful skill for customer facing roles. What questions must you ask? What metrics must you look for?

Underperforming Technical Team 166

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 166

Totango

DECEMBER 10, 2019

That’s why B2B business models should make customer retention a high priority. . When you have many customers and departments, it can be hard to organize workflows. It’s also hard to ensure there’s a Customer Success Manager (CSM) assigned to every account and that key events in the customer journey receive the proper response.

Retention 64

Retention B2B Enterprise Payment Services 64

SaaStr

AUGUST 6, 2020

How does Chen advise founders to think about annual dollar churn? * How does Chen think about aligning revenue scale to your customers? More than just having four customers with one of those customers, I was in a competitive situation with a 500 person company. We’re building an ADSL system, way back when, 96.

Sales Hiring 237

Sales Hiring Payment Services Payment Solutions SaaS Payments 237

SaaStr

MAY 4, 2022

As difficult as SaaS companies can be to build, that can go double for things like setting up billing systems and automating revenue. Maybe your billing system is not ready, your invoicing is a patchwork, or your reconciliation and invoicing have to be done manually. The explosion of low and no-code solutions.

Payment Features 199

Payment Features Payment Services Payment Solutions Outsourcing Services 199

Panintelligence

FEBRUARY 7, 2024

Ask anyone in Fintech SaaS about the shifts of the last 18 months and you’ll hear stories about investment shortages, rising churn rates, and market consolidation. Our own SaaS originated as an internal solution for a leading payment gateway provider. Gone are the days of the free-money era. Let's get into it!

SaaS Payments 75

SaaS Payments Payments Technical Review Payment Services 75