SaaSOptics

MAY 19, 2022

Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. . How to Develop a Customer Acquisition Strategy. Funneling time, energy, and resources into developing a stellar customer acquisition strategy is only helpful if it’s designed with your target market in mind.

Acquisition 59

Acquisition Scale Strategy Software Review 59

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 136

Software Review Technical Review Development Team Review Branding 136

Andreessen Horowitz

DECEMBER 12, 2023

In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenges of creating a new category, hiring for marketing before you hire for sales, and why developing new features is similar to birding. It was maybe like a 4 or 5 person team.

Payment Solutions 113

Payment Solutions Payment Methods Payment Services Payments 113

Chart Mogul

OCTOBER 3, 2019

The customer acquisition cost can help you create, measure, and improve a business model that will put your business on the path to profitability. You’re starting a new business. How about your business model ? Every team has their own slightly different way of calculating the cost of customer acquisition.

Acquisition 52

Acquisition Startup Underperforming Technical Team Customer Lifetime Value 52

SaaStr

SEPTEMBER 10, 2020

What can teams do to bring their themes to life? If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. As I’ve said before, I’ve heard so many good things from Brian and the team at Venrock. I’m going to look at the buying team.

Scale 173

Scale Sales Hiring Software Review Technical Review 173

User Pilot

MAY 30, 2023

Put simply, user personas impact your entire business model. This manager wants to better understand how users use their product so they can align users’ needs with product development and increase business revenue. The number of personas you need will depend on your business and the diversity of your audience.

Social Media 95

Social Media Interviewing Underperforming Technical Team Product Marketing 95

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

User Pilot

JANUARY 30, 2023

The product adoption curve is a concept created by Everett Rogers back in 1962 and further developed by Geoffrey Moore in 2014. In SaaS, as you develop your product and achieve product-market fit , you must consider the five user segments so you can improve product adoption and grow your business. They include: Innovators.

Technical Review 87

Technical Review Software Review Underperforming Technical Team Education 87

Totango

OCTOBER 2, 2020

Therefore, it is important to proactively deliver value with customer success best practices that work in both good and bad economic times, such as: Clear, Empathetic Communication. A business model dependent on new customer acquisition will struggle when companies inevitably try to slim spending down during a downturn.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

Sales Hacker

MAY 24, 2021

A detailed buyer persona helps us find out what gets our customer base going; what makes them tick, what they might need, and what they presently face. We get the best results when both the sales and the marketing teams’ content is based around the customers and their desired outcomes. Alex is the boss. Use content to get them there.

Marketing 71

Marketing Sales Underperforming Technical Team Social Media 71

SaaStr

JULY 20, 2021

The session that I’m talking about is basically about the board dynamic and about how to survive this valley of death and bring not just yourself and your team but your extended team, including your board, across that until you cross the $1 million mark, and then the $10 million mark and keep going beyond. They sell their time.

Underperforming Technical Team 244

Underperforming Technical Team Sales Hiring AWS Business Model 244

Intercom, Inc.

NOVEMBER 11, 2021

Samuel Hulick: I actually started as a full stack developer. Back in those days, and this was like over 10 years ago, the developer would get a Photoshop file that had all of the different interface elements. So, growth team, in this quarter, we want you to go and try to pull the levers to increase day seven engagement.”

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. we’ll be answering that by chatting with the people that make it happen: the R&D team members who take your feedback and turn it into the tools that you use. Then this podcast has the answers.

Mobile 212

Mobile Scale Underperforming Technical Team Engineering 212

OPEXEngine

DECEMBER 23, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. Zero-sum delusion typically presents with the following metrics: Services being less than 10% of total company revenues. Any solutions practices or offerings should be built by our partners.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

Totango

JULY 18, 2018

Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey. With the right tools, Customer Support teams can become agents of Customer Success, and their work can lead to increased customer satisfaction, customer retention, and bottom-line growth. The current state of Customer Support.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56

Practical Advice on SaaS marketing

OCTOBER 8, 2013

But that would be a bad idea. For example, "our solution is specifically designed to help eCommerce companies more quickly and accurately update the inventory they present online." He could rightly call himself a "contractor" or "handyman." A company could even claim a specific geographic specialty. Contact me if you need help.

Marketing 100

Marketing SaaS Underperforming Technical Team Acquisition 100

Navint

MAY 21, 2019

Recurring Revenue Conference presented by Sutton Capital Partners marked its fifth year on May 1, 2019, in beautiful Marina del Rey, California. He said he was intrigued by the compelling business problem that Zenefits was trying to solve and that end-customers found immense value in the platform. That calculated risk paid off.

Scale 45

Scale Revenue Underperforming Technical Team Business Model 45

Sales Hacker

MARCH 22, 2018

Sales outsourcing agencies tend to outperform your own team with: Proven experience in exactly the sales functions they offer. Matching skills available in a scalable business model. Inside sales are sales specialists that can present and sell products over the phone and web conferencing tools. State-of-the-art processes.

Outsourcing Services 78

Outsourcing Services Sales Outsourcing Outsourced Development Scale 78

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? ” How do you think about this type of business and how would you respond to that VC?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. Harry Stebbings.

Scale 117

Scale Payment Services Payment Methods Sales Hiring 117

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. Steve has previously said, “Sales and marketing must be one team.” What does this mean for the processes used by marketing teams?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. This podcast is an excerpt from Eric’s session at SaaStr Europa 2019. Harry Stebbings.

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

OpenView Labs

JULY 8, 2019

The situation was this: our engineering team was constantly innovating and adding new functionality. My job, once the bad feedback started coming in, was to figure out what the less vocal customers were thinking and propose a plan to move forward. Like any core piece of your business, pricing requires regular, intentional attention.

Pricing 61

Pricing Sales Hiring Underperforming Technical Team SaaS 61

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. I’ve heard so many good things from Kobie, now at Upfront, and then also the team at Openview. How does Andy think about discounting?

Sales Hiring 200

Sales Hiring Scale Leadership Sales Enablement 200

Sales Hacker

JULY 3, 2018

So our team tried to fill the gap to help you build or enhance your own sales stack. Based on experience, businesses would find it painfully difficult to keep competition at bay and reduce process inefficiencies. Outsource the sales development process. Develop sales people through training. What Is Sales Automation?

Scale 65

Scale Outsourcing Services Sales Recruiting Outsourced Development 65

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Leveraging customer insights across your business.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStock

MARCH 29, 2019

This gives you four basic types of ideas: Scalable Growth: that’s the ideas you’re currently using as a foundation for your business model, they require a lot of company resources, but they’re tested and provide high ROI. Black Holes: these are ideas that take up a lot of company effort while offering poor ROI.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. Why SaaS is your business model, not your mission. We had a pretty big team. Here’s what Andy talks about: *Selling the way your customers want to buy.

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

SaaStr

AUGUST 9, 2019

Here’s what Eyal and Megan talk about: How to develop software faster. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. In a SaaS business, you want to be anywhere from 4 to 6x, your on-target earnings from a quota perspective. Missed the session?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Do you need to improve team communication? Check Slack. Online meetings?

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

ChurnZero

MARCH 20, 2020

Additional research showed that “[M]any of its Customer Success Managers fell short in this area, despite their technical backgrounds because they lacked the recent field experience needed to engage deeply with frontline operations teams.” Morgan advises that “Change agents need to develop a strong voice.” Improve Your Public Speaking.

Technical Advisors 52

Technical Advisors Technical Review Customer Success Software Review 52

BetterCloud

AUGUST 16, 2018

This was originally presented at the Google Washington DC HQ Tech Talk on August 7th, 2018. Kevin is recognized as a Google Developers Expert and G Suite Top Contributor. . Reddit’s recent password breach is a textbook example of why (as Ars Technica put it) “ phone-based 2FA is that bad.”

Payment Methods 40

Payment Methods Payment Services Payment Solutions Technical Review 40

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. Sales Models and Fundamentals. Selling to Big Companies. The Pirate’s Guide to Sales. Top of Mind.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Sales Hacker

APRIL 21, 2020

But we’re fortunate in, to some degree, because of the nature of our business model. We had an early glimpse into what was coming because of the events business. We assured the team of the strength of our company. It took a lot to make that a successful business.

Scale 67

Scale Underperforming Technical Team Communication Outsourced Development 67

SaaStr

OCTOBER 31, 2019

One of the most popular sessions from SaaStr Annual, this presentation will provides an in-depth look at the cloud computing industry across Europe and globally. Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Join us at SaaStr Annual 2020.

Cloud 100

Cloud Scale AWS Machine Learning 100

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Preparing for the future As an app marketer in 2019, the best way to prepare for mounting competition and further technological transformation, is to embrace a curious outlook, a dynamic approach, and an obsession with both professional and performance development. trillion hours by 2021.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

Chart Mogul

SEPTEMBER 15, 2023

Source 16 Startup Metrics by Jeff Jordan, Anu Hariharan, Frank Chen, and Preethi Kasireddy, a16z We have the privilege of meeting with thousands of entrepreneurs every year, and in the course of those discussions are presented with all kinds of numbers, measures, and metrics that illustrate the promise and health of a particular company.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52