SaaStr

APRIL 19, 2024

EchoSign, which Adobe bought, had $12M in ARR, growing 100%, with 120% revenue retention and cash flow positive. Today that would be a dream, but in 2011, people didn’t understand the metrics around recurring revenue businesses, so investors weren’t sure it was a good business. So, what does it take to get to a $100M outcome?

Engineering 228

Engineering Business Model Pricing Scaling 228

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

Kellblog

JUNE 10, 2021

This is a quick post to share the slides I presented today at the GainSight Pulse Everywhere 2021 conference in a session entitled Net Dollar Retention, Key Benchmarks at $50M, $200M, and $1B in annual recurring revenue (ARR). In the session we discuss: The answer, which is 104%. Median NDR which is surprisingly invariant across size.

Benchmarks 110

Benchmarks Retention Subscription Payment Features 110

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

ProfitWell

AUGUST 14, 2020

What does the switch to a DTC business model entail, and is it the right choice for your business? What is the direct to consumer business model? Before we get started, let's quickly define what a DTC business model is. History of the direct to consumer business model.

Business Model 52

Business Model Business Advertising Subscription 52

Clouded Judgement

MARCH 22, 2024

In it's truest form, ARR is used by pure SaaS business models to describe the aggregate annual value of the entire customer set. Many laude the SaaS business model because ARR is inherently predictable - you know what you’re revenue will be over the coming 12 months, and sometimes even further out than that.

AI 183

AI Revenue Cloud Technical Advisors 183

Casey Accidental

OCTOBER 27, 2020

This is part three of a three part series on sequencing business models. In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This post is a collaboration with Gilad Horev.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

ProfitWell

APRIL 23, 2020

Customer retention is more important than ever during these uncertain times. Businesses that are able to retain customers now, at the height of the crisis, will be in a much better position post-crisis. Here are some strategies based on basic customer retention principles to help you get through this challenging time.

Payment Methods 110

Payment Methods Retention Payment Solutions Payments 110

Totango

OCTOBER 2, 2020

Equipped with the knowledge provided by customer data, you can help your customer survive tough times by offering practical solutions that add value and ultimately contribute to customer retention during economic downturns — even ones caused by a pandemic. Every act of providing value is therefore an act of customer retention.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

ProfitWell

MAY 21, 2020

Customer acquisition vs. customer retention—which one is better? Efforts to improve retention are often put on the back burner, or totally neglected. In reality, though, retention offers a much higher ROI on advertising spend for certain business models—and is often much more cost-effective than its counterpart.

Acquisition 98

Acquisition Retention Advertising Customer Lifetime Value 98

CustomerSuccessBox

MARCH 25, 2021

No matter what era we live in, customer retention is something that will never fade away. Financial Mathematics of a SaaS business model. SaaS business models are different from traditional business models. It is the key to getting the pulse on the importance of customer retention.

Retention 52

Retention SaaS Payments B2B Business 52

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

SaaStr

NOVEMBER 15, 2022

This flexible mindset creates just the right conditions for embracing evolving business models and new metrics. A general understanding of the SaaS business model grew as the SaaS sector matured. as a common language to analyze a cloud business. Gross Retention = 90% +. Gross Margin = 70% +. ASP = $30K +.

Metrics 204

Metrics Machine Learning Artificial Intelligence Technical Review 204

Totango

OCTOBER 8, 2020

Customer retention is the continuation of a valued service. Like the binge-worthy series that demands one more late-night episode after another, when things are going well in business no one wants to interrupt the experience. How Customer Success Can Improve Customer Retention. Customer retention is about continuation.

Retention 63

Retention Headcount Customer Success Engagement 63

Teamgate

AUGUST 17, 2020

It’s also great for retention for one simple reason: when you feature someone’s testimonial, it will make them feel appreciated and solidify their positivity towards you. Some of the strongest business models are built on appeasing the consumer. This is why there’s so much value in recording testimonials from happy customers.

Retention 98

Retention Merchant Services Social Media Branding 98

SaaStr

OCTOBER 17, 2022

Customer Success isn’t just for established leaders; it also helps growth-stage companies compound their growth through retention, upsell and expansion. Determine how much business each CSM can handle. However, your business model will dictate how large the book of business is for each CSM. Why start early?

Customer Success 214

Customer Success Sales Hiring Scale Leadership 214

Valuize Consulting

FEBRUARY 3, 2022

Net Dollar Retention is the most important valuation metric in the technology industry. With all new and 80% of historical software vendors now operating on subscription-based business model (Gartner, 2018 ), the adoption of subscription and consumption revenue models has achieved dominance. NDR Is Your MVP.

Retention 52

Retention Metrics B2B Customer Success 52

FastSpring

NOVEMBER 2, 2023

New Growth & Retention Features 1ClickPay Designed to enhance your customers’ shopping experience, 1ClickPay streamlines the checkout process, reduces purchase friction, and makes it easier than ever for your customers to complete transactions. Interested? Here’s our documentation.

Subscription 139

Subscription Payment Features Payment Methods Payment Solutions 139

Tom Tunguz

AUGUST 26, 2020

Today, the company is a massively successful SaaS business and another example of the flywheel business model that creates demand at the individual user and leverages that interest to sell department and company-wide contracts. Net Dollar Retention. SmartSheet. Sales Efficiency. Implied Payback Period, months.

Payment Solutions 363

Payment Solutions Payments Outsourced Development Payment Services 363

Stax

JANUARY 28, 2024

Long before the digital age, newspaper and magazine companies have been using the subscription model to create and retain a consistent readership for their publications. This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

SaaStr

FEBRUARY 27, 2023

They credit this growth to their global team, a switch to an enterprise business model switch, and flexible work operations. Moving from self-service to enterprise As your product improves, your user demands change, requiring a revamp of the business model to satisfy high-paying customers. Self-service.

Scale 185

Scale Sales Hiring Sales Recruiting Scaling 185

ProfitWell

OCTOBER 18, 2019

High retention rates are vital for your survival. That’s exactly what a churn model can do. Building a predictive churn model helps you make proactive changes to your retention efforts that drive down churn rates. Come up with a retention plan. With a plan in place, it’s time to implement your retention strategy.

Churn 67

Churn Retention SaaS Payments Payment Services 67

SaaStr

OCTOBER 23, 2022

But You’ll Probably Need 50 Million Active Users for Freemium to Actually Work as a Business Model. How to Build a Super High-Retention Sales Team | Twilio SVP & GM Alice Katwan. But Really, It Just Seems to Be Back To Where It Was Before The Covid Boom. SaaS Multiples Are Down 75% From a Year Ago. Freemium is Back!

CTO 175

CTO Scale Business Model Retention 175

SaaStr

MARCH 9, 2022

Pursue Diverse Revenue Models. Sometimes, it takes innovative thinking to pull more revenue out of a current customer base or business model. Increased Revenue Retention. Along with a higher growth rate, leadership should also pause to review their retention and churn rates. Organic and Inorganic Fuel.

Revenue 234

Revenue Sales Hiring Leadership Scale 234

Stax

FEBRUARY 26, 2024

TL;DR Recurring payments refer to a financial arrangement where a customer authorizes a business to charge their account at regular intervals for products or services. There are a few types of recurring payments to be aware of, which one your business uses will depend on the business model and need for recurring or automatic payments.

Payment Services 88

Payment Services Payment Features Merchant Services Payment Methods 88

SaaStr

SEPTEMBER 23, 2022

Fundamentally, the recurring revenue nature of the model, our ability to efficiently go and build software and have it delivered to customers, and create value is still an extraordinary business model.”. These cloud businesses have product-market fit, scalable GTM, and a growing customer base. .

Cloud 226

Cloud Trends Benchmarks Business Model 226

User Pilot

OCTOBER 24, 2023

That said, we’re going to go over what resurrected users are, how you can identify dormant users, as well as explore tactics to improve customer retention. TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy. What is the retention lifecycle framework?

Customer Lifetime Value 95

Customer Lifetime Value Software Review Retention Engagement 95

SaaStr

SEPTEMBER 14, 2022

But you can’t base your business model purely on gut instinct: you need to understand the problem by conducting serious research. Understand the business value of great UX design. Good user design can make or break a business. After being useful, UX is the leading factor impacting user retention. “I

Scale 203

Scale Venture Capital Sales Hiring SMB 203

SaaStr

DECEMBER 11, 2021

This has been a compelling business model, and customers get all the tailwinds benefiting those decisions. Prioritize customer adoption and retention. Hybrid work, product-led growth, customer retention—these may not be new, but the cultural norms have changed, as have our expectations. Key takeaways.

Scale 231

Scale Cloud Scaling Interviewing 231

Subscription Flow

DECEMBER 15, 2023

For instance, subscription businesses observe customer retention rates, customer acquisition, and whatnot. The monitoring of these Key Performance Indicators (KPIs) or metrics impacts the economy of not only a company but the subscription business economy as a whole.

Subscription 59

Subscription Payment Features Healthcare Technical Review 59

User Pilot

FEBRUARY 26, 2024

To make your search for the right metrics even easier, you can adopt one of the popular frameworks, such as the AARRR (Acquisition, Activation, Retention, Revenue, Referral) or HEART (Happiness, Engagement, Adoption, Retention, Task Success) frameworks. How you measure retention differs for different products. The MRR formula.

Metrics 100

Metrics Customer Lifetime Value Scale SaaS 100

SaaStr

SEPTEMBER 9, 2022

Not a bad thing per se, but it also put a lot of pressure on business models. If you sell to SMBs and have 70% revenue retention over the year, you just can’t pay the same as enterprise reps that close 140% NRR deals. General competition for AEs drove OTEs up about 20%. But where does that 20% magically come from?

Scale 302

Scale Venture Capital Sales Hiring Sales 302

FastSpring

DECEMBER 3, 2020

Businesses are constantly trying to figure out how to increase customer retention rates. But what if your business model is designed to create repeat customers. Essentially, that’s the beauty of subscription business models. Benefits for Subscription Businesses. Increased Customer Retention.

Subscription 96

Subscription Payment Features Strategy Payment Methods 96

Totango

JULY 18, 2018

With the right tools, Customer Support teams can become agents of Customer Success, and their work can lead to increased customer satisfaction, customer retention, and bottom-line growth. The rise of recurring revenue business models. This in turn improves the long-term customer relationship, leading to higher retention rates.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56

SaaStr

NOVEMBER 30, 2023

Companies are still growing but are looking to do more with less and move the business model to more of an IPO business model. Net dollar retention. The goal is not just to retain but to grow, cross-sell, and upsell those customers, and the increase in spend and revenue can help drive that.

Scale 223

Scale Sales Hiring Scaling Outsourced Development 223

Stax

MARCH 6, 2024

Recurring billing is a subscription payment model that automatically charges customers at regular intervals for access to a product or service. This business model is used for subscriptions, memberships, retainers, and other solutions offered on a recurring basis. Learn More What is Recurring Billing?

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88