SaaStr

JANUARY 10, 2020

.” In the context of the larger article, he’s making the case for manufacturers to adopt a SaaS playbook: become customer-centric, hire Customer Success Managers (CSMs) to engage customers more deeply, deploy technology to manage the customer relationship beyond the initial sale, etc. It’s all we know.

Sales Hiring 133

Sales Hiring Scale Underperforming Technical Team Onboarding 133

User Pilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

Underperforming Technical Team 85

Underperforming Technical Team Social Media Scale Interviewing 85

Blulogix

FEBRUARY 21, 2024

By BluLogix Team Strategically Aligning Your Business Needs with the Ideal Platform In the vast sea of digital transformation, selecting the right monetization platform can feel like navigating through uncharted waters. Join us as we continue our exploration of developing a robust monetization framework.

Payment Features 52

Payment Features Underperforming Technical Team Operational efficiency. Technical Review 52

CustomerSuccessBox

JUNE 17, 2022

Product analytics is the process of evaluating how your customers or users engage with your product. This enables your product team to identify and track engagement data and optimize the product. Product analytics enables you to track, visualize and evaluate real-time customer engagement and behavioral data.

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

SaaSOptics

MAY 19, 2022

Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. . How to Develop a Customer Acquisition Strategy. Funneling time, energy, and resources into developing a stellar customer acquisition strategy is only helpful if it’s designed with your target market in mind.

Acquisition 59

Acquisition Scale Strategy Software Review 59

OpenView Labs

MARCH 24, 2021

For either one, the bottom line is that the cost of a bad hire is significant. I’ve talked a lot about the hidden costs of a bad sales hire. Develop a bulletproof hiring process that celebrates candidate experience. Employee engagement and customer engagement are key. Don’t try to force a bad fit.

Sales Hiring 56

Sales Hiring Underperforming Technical Team Company Culture Interviewing 56

User Pilot

MAY 11, 2022

Are you aware that product user segmentation affects all stages of the user journey and the overall growth of a business? You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. Want to implement user segmentation to your SaaS?

SaaS 93

SaaS Underperforming Technical Team Onboarding Churn 93

Stax

FEBRUARY 28, 2024

These are only a glimpse of what automated SaaS billing software brings to the table for a subscription-based business model. Not every enterprise-level SaaS company or subscription business considers adding online payment collection into their software solution. Its smart automation keeps customers informed at every step.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

JANUARY 30, 2023

Experiencing the value of the product and engaging with a core feature. Installing chatbots on your website to engage leads, like Hubspot. Adding interactive walkthroughs to make the onboarding process more engaging, like Kommunicate. Leveraging gamification to engage customers with your product, like Asana.

Technical Review 87

Technical Review Software Review Underperforming Technical Team Education 87

Totango

OCTOBER 2, 2020

During difficult times, it is especially important to understand what is going on inside your customer’s mind, as well as what is going on inside their business. Empathy is a core tenant of relationship-building in the business world—people do business with people, not companies. Establishing Customer Status and Goals.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. Employee engagement skyrocketed, and the firm met or surpassed 4 of 6 criteria of the Fortune 100 Best Places to Work. I kinda like it. Simon Sinek.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

User Pilot

MAY 30, 2023

Put simply, user personas impact your entire business model. This manager wants to better understand how users use their product so they can align users’ needs with product development and increase business revenue. The number of personas you need will depend on your business and the diversity of your audience.

Social Media 95

Social Media Interviewing Underperforming Technical Team Product Marketing 95

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. They know how to do this.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

TriTuns

JANUARY 21, 2020

This is fundamentally changing your business model and your mindset. THE BROKEN SAAS BUSINESS MODEL. The next generation of this business model, led by the creation of customer success (CS), is ushering in a new growth engine. This is very bad news for SaaS vendors.

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

TriTuns

JANUARY 21, 2020

This is fundamentally changing your business model and your mindset. THE BROKEN SAAS BUSINESS MODEL. The next generation of this business model, led by the creation of customer success (CS), is ushering in a new growth engine. This is very bad news for SaaS vendors.

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

Baremetrics

AUGUST 1, 2021

Acquiring customers for SaaS is a completely different ball game altogether than, say, for the traditional business models (think: eCommerce, for instance). In the SaaS industry, acquiring new leads through short-term marketing promotions will not cut it--which works as a killer strategy for the eCommerce business model.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

CustomerSuccessBox

SEPTEMBER 20, 2021

Our Top recommendations: Customer Success: How to Quantify the Impact of Bad-fit Customers. David and his blog cover topics such as the SaaS business model and Metrics, 9 steps to get to repeatable, scalable, and profitable growth, Time to Wow!, Why customer success is your golden ticket to business success.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

Intercom, Inc.

NOVEMBER 11, 2021

Samuel Hulick: I actually started as a full stack developer. Back in those days, and this was like over 10 years ago, the developer would get a Photoshop file that had all of the different interface elements. So, growth team, in this quarter, we want you to go and try to pull the levers to increase day seven engagement.”

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

ChurnZero

JUNE 11, 2021

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. Customer health scoring is the process of evaluating a customer’s overall engagement and satisfaction with a company and its product or service with a simple score.

Software Review 96

Software Review Systems Review Scale Underperforming Technical Team 96

Sales Hacker

OCTOBER 16, 2019

For several years, I ran account management at a marketing agency — a business model infamous for mismatched expectations and subjective quality of delivery. I’ve seen lots of good AND bad handoffs, and learned what to look for the hard way. A bad handoff can increase the customer’s time to ROI. Internal Handoff.

Underperforming Technical Team 50

Underperforming Technical Team Sales Outsourced Development Onboarding 50

OPEXEngine

DECEMBER 23, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. First, some SaaS companies deliberately run with a low set-up product, little to no services, and a customer success team that takes care of implementation issues. They know how to do this.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

Sales Hacker

MAY 24, 2021

We get the best results when both the sales and the marketing teams’ content is based around the customers and their desired outcomes. We can’t do this without a shared effort from Sales and Marketing running customer development and jobs-to-be-done interviews. Alex is the boss. Use content to get them there. Speak to your customers.

Marketing 71

Marketing Sales Underperforming Technical Team Social Media 71

SaaStr

JULY 20, 2021

The session that I’m talking about is basically about the board dynamic and about how to survive this valley of death and bring not just yourself and your team but your extended team, including your board, across that until you cross the $1 million mark, and then the $10 million mark and keep going beyond. They sell their time.

Underperforming Technical Team 244

Underperforming Technical Team Sales Hiring AWS Business Model 244

SaaSHolic

DECEMBER 2, 2021

A bad onboarding experience won’t impact your bottom line as a SaaS company, but it will negatively affect your customer’s productivity. What makes an onboarding experience a bad one? The user could choose to engage with or not, depending on their needs. For example, onboarding is used for user engagement.

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 152

Scale Payment Services Payment Methods Scaling 152

Totango

AUGUST 27, 2019

In today’s customer-centered economy, focusing on short-term customers is an outdated business model. You can develop a profile of your higher-tier customers to make it easier for the sales team to find new customers who share the same characteristics. Increasing CLV means engaging customers and deepening loyalty.

Customer Lifetime Value 61

Customer Lifetime Value Underperforming Technical Team Acquisition Education 61

Neil Patel

NOVEMBER 7, 2020

These companies will help you to strategize, collect relevant email addresses, create, and manage email marketing campaigns that drive business growth. Our team at Neil Patel Digital vetted hundreds of email marketing companies based on their brand reputation, client portfolio, ratings, and their areas of expertise. Bad content!

Software Review 102

Software Review Marketing Technical Review Outsourced Development 102

SaaStr

JANUARY 5, 2023

Eva Pittas (Co-founder and COO at Laika) and Dicken Chaplin (CFO at Laika) discuss the value a well-versed CFO brings to their business as well as a few key lessons they’ve learned along the way. A CFO can help you safely manage your growth during times of increasing business complexity without overextending your runway.

Sales Hiring 41

Sales Hiring Acquisition Forecasting Outsourced Development 41

User Pilot

OCTOBER 24, 2023

The power user curve is an analytics feature that helps teams measure user engagement. In this article, we explore how it’s different from other ways of tracking engagement and how you can benefit from it. DAU/MAU offers only a snapshot of user engagement. Let’s get right to it! Book the demo to see how!

Engagement 91

Engagement Underperforming Technical Team Trends Onboarding 91

SaaStr

SEPTEMBER 10, 2020

372: Latané Conant is the Chief Marketing Officer at 6sense, the company that allows you to achieve predictable revenue growth by identifying accounts looking for your solution, prioritize efforts and then engage the right way. How important is a theme to having an engaging week of content? What is involved? Who is involved?

Scale 173

Scale Sales Hiring Software Review Technical Review 173

Navint

MAY 21, 2019

Each panelist stressed the importance of providing value, excitement, and experience as critical factors in keeping customers engaged in their subscription. He said he was intrigued by the compelling business problem that Zenefits was trying to solve and that end-customers found immense value in the platform. The moral of this story?

Scale 45

Scale Revenue Underperforming Technical Team Business Model 45

Totango

JULY 18, 2018

Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey. With the right tools, Customer Support teams can become agents of Customer Success, and their work can lead to increased customer satisfaction, customer retention, and bottom-line growth. The current state of Customer Support.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. we’ll be answering that by chatting with the people that make it happen: the R&D team members who take your feedback and turn it into the tools that you use. Then this podcast has the answers.

Mobile 212

Mobile Scale Underperforming Technical Team Engineering 212

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. In the early days, partnerships can be a distraction, how does Bob determine between right and wrong when determining whether to engage in a partnership? 298: Startup success is not exclusive to Silicon Valley.

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

Sales Hacker

MARCH 27, 2018

You head out to a territory (market) where you can mine (generate) something valuable, then sift (qualify) good finds from the bad. For B2B organizations, customers now represent the new gold to be desired and the sales team’s pipeline the new gold mine to be developed. Use B2B prospecting tools that match your business model.

B2B 87

B2B Strategy Sales Underperforming Technical Team 87

OpenView Labs

SEPTEMBER 17, 2019

Lack of segmentation leads to weak product-market fit. This, in turn, signals potential churn, difficulties getting new sales reps productive, below-average win rates, weak pricing power and never-ending product roadmap discussions. Average quota attainment: How much of your sales team reaches quota in a given quarter?

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In fact, more than 80% of Americans in the last year bought through Stripe, but obviously through a business that ran on Stripe.

Scale 117

Scale Payment Services Payment Methods Sales Hiring 117