User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial.

Acquisition 59

Acquisition Scale Strategy Software Review 59

User Pilot

MAY 11, 2022

Are you aware that product user segmentation affects all stages of the user journey and the overall growth of a business? You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. Want to implement user segmentation to your SaaS?

SaaS 98

SaaS Underperforming Technical Team Onboarding Churn 98

TriTuns

JANUARY 21, 2020

This is fundamentally changing your business model and your mindset. THE BROKEN SAAS BUSINESS MODEL. The next generation of this business model, led by the creation of customer success (CS), is ushering in a new growth engine. This is very bad news for SaaS vendors.

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

TriTuns

JANUARY 21, 2020

This is fundamentally changing your business model and your mindset. THE BROKEN SAAS BUSINESS MODEL. The next generation of this business model, led by the creation of customer success (CS), is ushering in a new growth engine. This is very bad news for SaaS vendors.

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. It aims at promoting user engagement, sharing tips, finding answers, and discussing best practices. Richman’s former company was Halp, a help desk for operations teams.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? ” How do you think about this type of business and how would you respond to that VC?

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

Intercom, Inc.

NOVEMBER 11, 2021

Samuel Hulick: I actually started as a full stack developer. Back in those days, and this was like over 10 years ago, the developer would get a Photoshop file that had all of the different interface elements. So, growth team, in this quarter, we want you to go and try to pull the levers to increase day seven engagement.”

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Baremetrics

AUGUST 1, 2021

Acquiring customers for SaaS is a completely different ball game altogether than, say, for the traditional business models (think: eCommerce, for instance). In the SaaS industry, acquiring new leads through short-term marketing promotions will not cut it--which works as a killer strategy for the eCommerce business model.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. Change sales’ mental math.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

ChurnZero

JUNE 11, 2021

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. A customer health score is a value that indicates the likelihood that a customer will renew their subscription or service with your company.

Software Review 96

Software Review Systems Review Scale Underperforming Technical Team 96

SaaSHolic

DECEMBER 2, 2021

A bad onboarding experience won’t impact your bottom line as a SaaS company, but it will negatively affect your customer’s productivity. What makes an onboarding experience a bad one? The user could choose to engage with or not, depending on their needs. For example, onboarding is used for user engagement.

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

Navint

MAY 21, 2019

Recurring Revenue Conference presented by Sutton Capital Partners marked its fifth year on May 1, 2019, in beautiful Marina del Rey, California. Thought leaders, entrepreneurs, executives, and the investor community gathered to discuss the subscription economy and ways to attract and retain loyal customers. The moral of this story?

Scale 45

Scale Revenue Underperforming Technical Team Business Model 45

Neil Patel

NOVEMBER 7, 2020

These companies will help you to strategize, collect relevant email addresses, create, and manage email marketing campaigns that drive business growth. Our team at Neil Patel Digital vetted hundreds of email marketing companies based on their brand reputation, client portfolio, ratings, and their areas of expertise. Bad content!

Software Review 102

Software Review Marketing Technical Review Outsourced Development 102

Totango

AUGUST 27, 2019

In today’s customer-centered economy, focusing on short-term customers is an outdated business model. By focusing on your customers in this subscription-based economy, they can help you build a better product for future customers. Increasing CLV means engaging customers and deepening loyalty. Engage Intelligently.

Customer Lifetime Value 61

Customer Lifetime Value Underperforming Technical Team Acquisition Education 61

OPEXEngine

DECEMBER 23, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. First, some SaaS companies deliberately run with a low set-up product, little to no services, and a customer success team that takes care of implementation issues. Change sales’ mental math.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

Sales Hacker

OCTOBER 16, 2019

For several years, I ran account management at a marketing agency — a business model infamous for mismatched expectations and subjective quality of delivery. I’ve seen lots of good AND bad handoffs, and learned what to look for the hard way. A bad handoff can increase the customer’s time to ROI. Internal Handoff.

Underperforming Technical Team 50

Underperforming Technical Team Sales Outsourced Development Onboarding 50

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!). We were looking to relaunch the user-driven, SaaS side of our businesses.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

OpenView Labs

SEPTEMBER 17, 2019

Lack of segmentation leads to weak product-market fit. This, in turn, signals potential churn, difficulties getting new sales reps productive, below-average win rates, weak pricing power and never-ending product roadmap discussions. Average quota attainment: How much of your sales team reaches quota in a given quarter?

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Our team is in Room 111.

Scale 157

Scale Payment Services Payment Methods Scaling 157

Totango

JULY 18, 2018

Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey. With the right tools, Customer Support teams can become agents of Customer Success, and their work can lead to increased customer satisfaction, customer retention, and bottom-line growth. The current state of Customer Support.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56

Chargify

APRIL 23, 2019

If you seem to be gaining traction, now would be a good time to solve the problem of recurring billing, which most SaaS business models rely on. After all, that monthly recurring revenue is the engine that makes a SaaS business work. Later they expanded to serve a larger population of developers as they scaled.”.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. In fact, more than 80% of Americans in the last year bought through Stripe, but obviously through a business that ran on Stripe. Our team is in Room 111.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

SaaStr

AUGUST 9, 2019

Here’s what Eyal and Megan talk about: How to develop software faster. But I think what it boils down to is also how newer technology is being developed and the ability for it to inter-operate with other platforms. This podcast is an excerpt of Eyal and Megan’s session at SaaStr Annual 2019. Missed the session?

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

OpenView Labs

JANUARY 29, 2020

How to optimize your freemium model. Stories of ditching a freemium model. When is freemium the right strategy for your business? Is Freemium The Right Business Model? Is freemium an effective lead generation, conversion, and revenue driving strategy for your recurring revenue-based business?

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Do you need to improve team communication? Check Slack. Online meetings?

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

ChurnZero

MARCH 20, 2020

Additional research showed that “[M]any of its Customer Success Managers fell short in this area, despite their technical backgrounds because they lacked the recent field experience needed to engage deeply with frontline operations teams.” Morgan advises that “Change agents need to develop a strong voice.”

Technical Advisors 52

Technical Advisors Technical Review Customer Success Software Review 52

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? A much beloved product, that I’m sure we all engage with, and the CEO who runs this incredible company joins us. I’ve heard so many good things from Kobie, now at Upfront, and then also the team at Openview. How does Andy think about discounting?

Sales Hiring 197

Sales Hiring Scale Leadership Technical Review 197

Sales Hacker

SEPTEMBER 4, 2018

Gartner projects that the vast majority of businesses (89%) will compete mainly on customer experience. An Accenture study found that the cost of customer attrition due to poor customer service in the U.S. On the other hand, Customer Success looks at the bigger picture and adopts a long-term strategy for customer engagement.

Customer Success 56

Customer Success Scale Technical Review Systems Review 56

Sales Hacker

AUGUST 18, 2020

He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. Our second sponsor is Outreach, the number one sales engagement platform. The result?

Subscription 107

Subscription Payment Features Scale Underperforming Technical Team 107

User Pilot

OCTOBER 30, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Further, where across the board, engagement with media channels continues to fall, one category bucks the trend?—?smartphones. We believe that there’s always room to improve professionally, so we’ve also included resources for Professional development, such as meetups and blogs. smartphones. trillion hours by 2021.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. Why is Customer Loyalty Important for B2B SaaS Businesses?

B2B 110

B2B B2C Underperforming Technical Team Business 110

Stax

FEBRUARY 19, 2024

While their target audience and the breadth of their solutions are the key differences, vertical and horizontal SaaS also share many similarities, in particular cloud-based hosting and subscription business models. Some examples of niches targeted by vertical SaaS providers include healthcare, eCommerce, finance, and education.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Sales Hacker

OCTOBER 15, 2018

If you missed episode 28, check it out here: PODCAST 28: How High Growth SaaS Companies Build and Lead Sales Teams w/ Chris Degnan. Aircall is a phone system designed for the modern sales team. Our second sponsor is Outreach.io , the leading sales engagement platform. It’s all about minimizing weak edge or loss.

Customer Success 47

Customer Success Scale Underperforming Technical Team Retention 47

ProfitWell

MARCH 23, 2020

There are a few key metrics that all subscription businesses should be completely on top of. Think of these metrics less as numbers on a screen and more as indicators of business health. Churn is the make or break of your subscription business. The financial visibility of your business. Churn rate.

Subscription 85

Subscription Payment Features Metrics Business 85

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * Why does Travis believe that SaaS has upended the economic model but not the engagement model?

Underperforming Technical Team 163

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 163