User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. Now let’s go over five examples of product experience strategies for SaaS: Personalize product experiences based on customer feedback for quicker value realization.

Strategy 105

Strategy Customer Lifetime Value Onboarding User Experience 105

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Retention 111

Retention Metrics Strategy Scale 111

Natalia Luneva

JUNE 2, 2021

I interviewed 10 SaaS companies asking them: Why they use event marketing in their strategy; . 10 SaaS online event marketing examples. It doesn’t matter what niche your SaaS company is in. The purpose was education, expanding our brand, and adopting a different format to do so. The SaaS niche is overwhelmed.

Scale 105

Scale SaaS compliance Education 105

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Customer loyalty measures the likelihood that a customer will do repeat business with you because they love your brand.

Retention 98

Retention SaaS Customer Lifetime Value Education 98

User Pilot

AUGUST 10, 2023

Relational NPS surveys are designed to gather information on the health of your brand identity and customer relationships. Invite passives to interviews to learn more about their expectations. This survey type is designed to gather information on the health of your brand identity and customer relationships. an invoicing app.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

User Pilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. Here are subscription cancellation survey questions for collecting customer feedback: What made you cancel your subscription? Follow up with an exit interview to gain more valuable insights. What made you cancel your subscription?

Churn 98

Churn Interviewing Subscription Payment Features 98

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Their challenges and pain points. Upcoming funnel analytics in Userpilot.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. As a subscription renewal deadline approaches. You can integrate automated emails with surveys that measure customer satisfaction and enthusiasm for your brand. Conduct Customer Interviews.

Software Review 103

Software Review Technical Review Interviewing Benchmarks 103

Natalia Luneva

NOVEMBER 12, 2020

Today I interview Val Geisler and we talk about the impact of customer churn on your SaaS business. How to start analyzing SaaS customer churn metrics. The generally acceptable annual churn rate for SaaS companies. It depends on the brand and what your product ultimately does.

Churn 91

Churn SaaS Payment Features Onboarding 91

User Pilot

NOVEMBER 28, 2022

Customer churn occurs when customers cancel their subscription to a product or service. If you’re a SaaS company, the ideal churn rate is between 5-7%. Customer churn happens when an existing customer cancels their subscription to a product or service. Churn rate benchmarks in SaaS. Let’s get started.

Churn 98

Churn Software Review SaaS User Experience 98

User Pilot

AUGUST 15, 2022

You can conduct user interviews and start the Voice of the Customer (VoC) program to understand customer attitudes in detail toward your product. Using this, you can improve the customer journey, get a higher customer lifetime value, and enhance your brand reputation. Conduct user interviews and observe the Voice of the Customer (VoC).

Artificial Intelligence 98

Artificial Intelligence Software Review Data Systems Review 98

User Pilot

JANUARY 12, 2023

We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption. You can segment users based on their usage behavior , purchase behavior, or brand interactions. Craving for some practice?

Software Review 98

Software Review SaaS Customer Lifetime Value Engagement 98

Totango

OCTOBER 20, 2022

Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. They should be comfortable performing sales functions such as encouraging subscription renewals, upselling, and cross-selling. Developing meaningful interview questions.

Sales Hiring 92

Sales Hiring Customer Success Sales Recruiting Technical Review 92

User Pilot

MAY 6, 2024

This article focuses on user profiles in the SaaS context. Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts. Transactional data on purchases, plans, and payments enables revenue analysis, recommendations, and frictionless buying experiences. Let’s dive right in.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. There are a few good reasons why SaaS organizations love product funnels. Its different stages.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. As a subscription renewal deadline approaches. You can integrate automated emails with surveys that measure customer satisfaction and enthusiasm for your brand. Conduct Customer Interviews.

Software Review 72

Software Review Technical Review Interviewing Benchmarks 72

Navint

APRIL 18, 2019

This is an excerpt of the article Key SaaS Lessons to Maximize Revenue from VentureBeat that featured an interview from Sean Joyce. If you have a complex integration that requires maintenance every time you want to make a change to pricing or creating a bundle, then [SaaS] companies just don’t do it,” Joyce says.

Revenue 64

Revenue SaaS Finance Interviewing 64

User Pilot

FEBRUARY 28, 2023

Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them. They tell you how attached your users are to the brand and would recommend it to their friends/colleagues. Customer interview template.

Scale 98

Scale Management Technical Review Onboarding 98

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand. What are the values of the brand?

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

User Pilot

MARCH 23, 2022

The 2022 NPS benchmark for SaaS is 41. The benchmark for SaaS is higher, though. According to NICE Satmetrix, the average NPS score for SaaS is now at 41. For SaaS, NPS surveys should be triggered during onboarding or after the user has performed a key action within the app. NPS survey best practices for SaaS.

Scale 98

Scale SaaS Software Review Benchmarks 98

ChurnZero

APRIL 12, 2022

SaaS companies thrive based on their ability to establish positive, long-term relationships with their customers. For example, your sales and marketing teams may create amazing customer experiences at their own touchpoints, ranging from brand awareness to conversion. For the most part, SaaS companies focus on ongoing revenue.

Sales Hiring 98

Sales Hiring Leadership Customer Success Interviewing 98

OpenView Labs

OCTOBER 6, 2020

This is the logic behind the freemium model in SaaS—that a free trial will convince you a product is worth paying for. And for tech founders and execs, the freemium model is a way to say to potential customers, “Take my product for a test ride, and only pay if you’re convinced it’s worth the subscription fee.”.

Strategy 70

Strategy SaaS Sales Hiring Acquisition 70

ProfitWell

MARCH 25, 2020

We also look at the value of B2B SaaS "influencing." Listen wherever you get podcasts: Your top subscription news. It can also work for the B2B SaaS-ers out there. Because LinkedIn influencer marketing is still in its infancy, "this presents brands with unique advantages." That’s it for your March 25 episode of Recur Now.

SaaS 43

SaaS Social Media Education B2B 43

Natalia Luneva

JULY 29, 2021

As a SaaS company, you might think using this or that tool is already a difficult task and it’s not worth overwhelming your users with another challenge. What do SaaS companies share about challenges they have organized? Behance won’t be a perfect platform for every SaaS company’s challenge. or not necessarily Facebook).

Technical Review 52

Technical Review Social Media Software Review SaaS 52

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 150

Scale Sales Payment Methods Merchant Services 150

SaaStr

MARCH 20, 2020

Below, we’ve shared the transcript of Harry’s interview with Rachel. Tell me, how did you make your way into what I call the wonderful world of SaaS, but come to me the killer head of marketing at Pilot today? If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin.

SMB 179

SMB Scale Startup Marketplace as a Service 179

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. The first thing we would suggest is getting ads on your brand out there in Google and Bing (yes, really, Bing). Geoff: Do you have any advice on how SaaS businesses should go about identifying a good CAC target?

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

Chart Mogul

JANUARY 16, 2020

People don’t trust brands, they trust other people. That doesn’t make brands powerless — customer testimonials are a powerful weapon they have at their disposal. This is the kind of powerful effect testimonials can have for your brand. Learn more: A Guide to SaaS Customer Onboarding. Testimonials are convincing.

Social Media 111

Social Media Software Review Sales Customer Lifetime Value 111

FastSpring

MARCH 15, 2021

That’s the beauty of subscription models. While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. Advantages of a Subscription Model.

Payment Features 142

Payment Features Payment Services Subscription Payment Solutions 142

Chart Mogul

DECEMBER 18, 2020

The highlight of this year was the launch of the world’s first Subscription Data Platform in March. Introducing the ChartMogul Subscription Data Platform. This is just the first step in our mission to revolutionize how subscription companies use their data. Check them out below! Your dashboard has never looked so good.

Software Review 52

Software Review Systems Review Sales Hiring Subscription 52

Chart Mogul

DECEMBER 18, 2020

The highlight of this year was the launch of the world’s first Subscription Data Platform in March. Introducing the ChartMogul Subscription Data Platform. This is just the first step in our mission to revolutionize how subscription companies use their data. Kicking the tyres on subscription analytics. Baremetrics 1.5

Software Review 52

Software Review Systems Review Sales Hiring Subscription 52

SaaStr

JULY 9, 2019

It’s something which you have to do in the beginning because until you gain trust, and your brand becomes trusted, you need to have a direct sales force to bring in those initial customers. They are interested in trying new brands, experimenting with new things. Incumbent brands rule, and newcomers are treated with suspicion.

Scale 158

Scale Sales Recruiting Scaling SaaS Payments 158

User Pilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Through analyzing customer data, SaaS companies can create better product experiences for their users. Userpilot is well known in the SaaS world for its so-called “ microsurveys.”

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

ProfitWell

FEBRUARY 19, 2019

Hireology has four questions that'll help you identify standout candidates , beginning with the interview process. R esearch shows that hiring managers make worse hiring decisions after an interview than if they just hired someone off their resume. "R Instead of the cliche, "What's your greatest strength?" Product of the Day.

Sales Hiring 45

Sales Hiring Interviewing Subscription Payment Features 45

How SaaS Works

OCTOBER 15, 2019

The How SaaS Works series simplifies the complex world of software-as-a-service (SaaS) into the practical fundamentals for anyone involved in SaaS. Introduction Content marketing combined with search engine optimization (SEO) sits at the top of the list of effective ways to generate leads for today’s best SaaS companies.

Content Marketing 45

Content Marketing Marketing SaaS Scale 45