Neil Patel

MARCH 2, 2021

Let me show you why you should be scoping out reviews for your business. Why It’s Important for Your Business to Get Reviewed. With over 31 million small businesses in the US, consumers have a massive amount of choices. For businesses, this means it’s crucial to find ways to set your brand apart from competitors.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

Frontegg

MARCH 17, 2022

These B2B-centric offerings have gone mainstream with the PLG philosophy, where end-users discover the benefits of the app by using it, eventually becoming brand advocates and turning into a driving force behind its growth. Sales-Led Growth is all about marketing and sales teams. The results are evident. What is Sales-Led Growth?

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

Totango

JULY 28, 2021

Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. This can determine whether customers renew or churn and whether they become loyal ambassadors for your brand. Encouraging subscription renewal. Suggesting upsells.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Their challenges and pain points.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. It has a compounding effect - the more good decisions a business makes, the better the results will be. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

User Pilot

MARCH 14, 2024

TL;DR Customer analytics or customer behavior analytics is the practice of collecting and analyzing customer data to make better business decisions. You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Identify friction and remove it.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

User Pilot

FEBRUARY 26, 2023

Customer retention surveys are the lens through which you can see how people are feeling about your brand. ” Satisfaction with the business: “How satisfied are you with our business?” Add a picture of your team member to humanize it! Look no further! What is a customer retention survey? Why or why not?

Retention 98

Retention Scale Underperforming Technical Team Churn 98

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

Neil Patel

NOVEMBER 28, 2020

Step-by-step, I’ll walk you through how to choose a technical SEO agency that’s right for your business. Whether you’re a small business that just needs an audit done right, or a major corporation that needs a complete SEO program, there’s an option for you. And that’s when things go bad. The team scrambled to fix that.

Underperforming Technical Team 133

Underperforming Technical Team Enterprise Payment Features Travel 133

Incredo

NOVEMBER 21, 2019

3) Almost any business in the world needs this or that software for its own needs. Software to track analytics, transfer payments, manage inventory, create videos and for many other things. 5) Everyone minds his own business. In our case, we needed to invest a lot in product development.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

User Pilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Feature adoption allows you to separate the successful features from the underperforming ones. Uncover weak spots and improve feature adoption. We’ve got you covered! Time to adopt.

Metrics 97

Metrics Strategy Underperforming Technical Team Onboarding 97

Casey Accidental

OCTOBER 20, 2020

This is part two of a three part series on sequencing business models. Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. A business is SaaS or SaaS-like if it sells anything else software-related.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

SaaStr

JULY 25, 2021

I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. And we were like less than 10 million ARR and business was doing very well. And I met with Dev and I was telling him our business was doing very well and he asked me, “Why is it doing well?”

Sales Recruiting 248

Sales Recruiting Sales Hiring Scale VP of Engineering 248

FastSpring

DECEMBER 11, 2018

What we really want to talk about are resolutions that will make your digital business better than it was last year. Regardless of whether you just had the best business year of your life or are considering a full overhaul, here are some resolution ideas to kickstart the new year. This is probably every business’s #1 goal every year.

Payment Methods 62

Payment Methods Business Underperforming Technical Team Social Media 62

Incredo

OCTOBER 2, 2019

Not all businesses rent an office for their activities. But all brands (who have plans to grow) are on the internet now and an online presence is a must. SaaS products like live chat, email automation, keywords research tools have become indispensable parts of any advanced business’s digital marketing toolkit. ur development ?tr?t?g?

Scale 131

Scale Scaling SaaS Business 131

The Marketing & Growth Hacking Publication

FEBRUARY 11, 2019

Just looking at the headlines about established brands going under because of millennials makes businesses fret for their future. Be online While your company is probably already online, it’s important to understand that brands can only survive by just having a website, newsletter and subscriptions.

Branding 40

Branding Outsourcing Services Social Media Growth Hacking 40

Audacix

AUGUST 17, 2022

As someone in charge of SaaS business you're probably being constantly reminded of the need to focus on continuous application security, but making this happen is not an easy task. Until, of course, you stumble upon and adopt the pentest-as-a-service approach to security.

DevOps as a Service 52

DevOps as a Service Underperforming Technical Team SaaS Cybersecurity 52

Neil Patel

OCTOBER 27, 2020

If you want to build a website for your business, it’s no different. Most of the articles that I write on my blogs are catered towards intermediate to experienced marketers and those with a business website. But, if you’re trying to build a business website, you’re setting yourself up to fail. But that’s not fair.

Underperforming Technical Team 145

Underperforming Technical Team Social Media Marketplace as a Service Software Review 145

SaaSOptics

MAY 19, 2022

Customer Acquisition is the process of acquiring new customers in a business. Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. .

Acquisition 59

Acquisition Scale Strategy Software Review 59

CustomerSuccessBox

MARCH 10, 2022

To deliver the service to the clients which a company’s sales team laid out has a real thing to deal with. If not met, it’s just up for a downfall while creating a poor experience for the clients. This role expects a candidate with a bachelor’s degree in accounting or business management to get selected. How to become one?

Engagement 52

Engagement Management Underperforming Technical Team Outsourced Development 52

Casey Accidental

OCTOBER 27, 2020

This is part three of a three part series on sequencing business models. In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This post is a collaboration with Gilad Horev.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Totango

NOVEMBER 23, 2021

They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. They serve to promote customer satisfaction, retention and brand advocacy, not just sales per se. CRM tools are great at what they’re designed for. You Can’t Evaluate Customer Health.

Software 94

Software Underperforming Technical Team Churn Customer Success 94

Sales Hacker

MAY 10, 2021

As a SaaS business owner, you know that the competition is intense. For your brand to stand out, you have to provide an exceptional experience to your clients. To create an effective and efficient sales funnel, your sales and customer support teams need to be well trained and in sync with each other. Reduce churn.

Customer Support 63

Customer Support Underperforming Technical Team Sales SaaS 63

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Loving our podcast content? Does one have to move to enterprise? Does it have to be in person?

Scale 134

Scale SaaS Payments Sales Recruiting Payment Services 134

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. 1 Focus on creating a brand, not just a company. Though not connected directly, brand perception influences people’s decision on whether to stay with this company or walk away.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Unbounce

OCTOBER 22, 2020

Nobody wants a crowd of people rushing around their store in 2020, and small businesses already feeling the pinch from months of lower sales volumes aren’t gonna be able to offer the same level of discounts. For ecommerce and DTC brands, Black Friday and Cyber Monday 2020 are poised to be bigger and more competitive than ever before.

Sales 145

Sales Branding Underperforming Technical Team Subscription 145

Andreessen Horowitz

DECEMBER 12, 2023

In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenges of creating a new category, hiring for marketing before you hire for sales, and why developing new features is similar to birding. It was maybe like a 4 or 5 person team.

Payment Solutions 111

Payment Solutions Payment Methods Payment Services Payments 111

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

Sales Hiring 93

Sales Hiring Customer Success Sales Recruiting Technical Review 93

Neil Patel

MARCH 4, 2021

The early adopters of Twitter created huge brands and cultivated enormous influence. When most people hear the word “bot,” they tend to think that it is something bad. It’s true there are bad bots. Some bots are so bad that they’ve given all bots a bad name. Here’s a recent example from Uber Eats.

Underperforming Technical Team 143

Underperforming Technical Team AI Search Sales Hiring AI 143

User Pilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. How do you choose the best Customer Analytics Software for your Business?

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

User Pilot

SEPTEMBER 10, 2022

Customer service UX surveys are queries regarding the quality of help your customer support team provides. When setting up your team account, Miro asks how users have heard of the platform as the last question using a multiple-choice drop-down menu. You can check their strengths and weaknesses to see what people like about them.

User Experience 98

User Experience Underperforming Technical Team Scale SaaS 98

User Pilot

MARCH 15, 2022

We will cover what they are, why you need them, and how to create one for your SaaS business using real examples. Focusing on the proper metrics at this stage is crucial to how successful or bad your GTM plan will be. A study by Harvard Business School showed that 95% of new products launched every year, fail. GTM strategy.

Strategy 98

Strategy Marketing SaaS Customer Lifetime Value 98

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. To date they have raised over $58M from some of the best in the business including Index Ventures, John Collison, Paul English, Drew Houston, Frederic Kerrest, Diane Greene and more incredible names.

SMB 189

SMB Scale Startup Marketplace as a Service 189

Chart Mogul

APRIL 29, 2021

This is the story of our most comprehensive attempt at outbound which was quick to remind us that 1) every business is different and 2) sometimes dedicated planning and grit still result in failure. ChartMogul is a product-led business. What would it mean for our business if we could crack outbound sales? So, how did it go?

Scale 59

Scale Sales Hiring Strategy Underperforming Technical Team 59

Neil Patel

NOVEMBER 7, 2020

These companies will help you to strategize, collect relevant email addresses, create, and manage email marketing campaigns that drive business growth. Our team at Neil Patel Digital vetted hundreds of email marketing companies based on their brand reputation, client portfolio, ratings, and their areas of expertise. Bad content!

Software Review 102

Software Review Marketing Technical Review Outsourced Development 102

Baremetrics

AUGUST 1, 2021

Acquiring customers for SaaS is a completely different ball game altogether than, say, for the traditional business models (think: eCommerce, for instance). In the SaaS industry, acquiring new leads through short-term marketing promotions will not cut it--which works as a killer strategy for the eCommerce business model.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

Chart Mogul

APRIL 29, 2021

This is the story of our most comprehensive attempt at outbound which was quick to remind us that 1) every business is different and 2) sometimes dedicated planning and grit still result in failure. ChartMogul is a product-led business. What would it mean for our business if we could crack outbound sales? So, how did it go?

Scale 52

Scale Sales Hiring Strategy Underperforming Technical Team 52