User Pilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty.

Scale 89

Scale Retention User Experience Strategy 89

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

Data 74

Data Scale User Experience Underperforming Technical Team 74

User Pilot

JUNE 30, 2023

We’ve handpicked the right survey questions under different research categories to make everything easy. TL;DR VoC survey employs quantitative and qualitative research to understand customer needs , pain points , and perceptions of your company at different touchpoints in their journey. What is the voice of the customer survey?

Scale 88

Scale Software Review Underperforming Technical Team Social Media 88

User Pilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Marketing 76

Marketing Market Research Branding Scaling 76

User Pilot

JANUARY 31, 2023

You can detect at-risk customers by tracking in-app feature usage , sending NPS surveys with follow-up questions, using NPS response tagging, going through customer support tickets, doing social listening, and monitoring reviews across different platforms. How to prevent churn by identifying at-risk customers?

Churn 95

Churn Underperforming Technical Team SaaS Payments Payment Solutions 95

User Pilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Scale 78

Scale SaaS Payments Payment Solutions Payment Services 78

User Pilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Scale 90

Scale SaaS User Experience Market Research 90

User Pilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. The 5 types of customer satisfaction survey questions are: 1.

Underperforming Technical Team 80

Underperforming Technical Team Scaling Onboarding Product Marketing 80

User Pilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. Trigger customer surveys contextually when it makes sense in the user journey. What is a customer retention survey?

Retention 94

Retention Scale Underperforming Technical Team Churn 94

User Pilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Analysis 83

Data Analysis Scaling Artificial Intelligence Data 83

User Pilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. The 2022 NPS benchmark for SaaS is 41.

Scale 88

Scale SaaS Software Review Benchmarks 88

User Pilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. What is Intercom?

Software Review 76

Software Review Scale Mobile Onboarding 76

User Pilot

AUGUST 9, 2023

You can use in-app surveys to collect customer feedback to help improve the customer experience and keep customers coming back to get value from your product. .” Trigger churn surveys when users cancel to find out why they are leaving. You can achieve this through in-app surveys and detailed analytics.

Retention 93

Retention Customer Lifetime Value Churn Metrics 93

User Pilot

JANUARY 23, 2023

To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools. Then, create customer segments based on shared characteristics – whether it be jobs to be done, stage in the user journey, NPS score , location, etc. Let’s get started.

Software Review 92

Software Review Onboarding Social Media Engagement 92

User Pilot

APRIL 27, 2023

How do you create in-app surveys that give the user sentiment insights you need to build valuable products? We kick off by discussing the benefits of in-app surveys and exploring their different types. TL;DR In-app surveys are short questionnaires used for collecting feedback from users. What are in-app surveys?

User Experience 87

User Experience Scale Underperforming Technical Team Churn 87

User Pilot

JUNE 9, 2023

TL;DR Segmenting onboarding messages involves filtering and grouping customers based on specific attributes and sending contextual, personalized messages to each segment. TL;DR Segmenting onboarding messages involves filtering and grouping customers based on specific attributes and sending contextual, personalized messages to each segment.

Onboarding 69

Onboarding SaaS User Experience Engagement 69

User Pilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS surveys track customer loyalty and provide insights into their satisfaction. Let’s dive in!

Systems Review 82

Systems Review Social Media Technical Review Software Review 82

User Pilot

JANUARY 12, 2023

Likewise, you can group users based on NPS scores to locate detractors and deploy a reactivation marketing strategy. Collect behavioral and marketing data with Userpilot analyzing in-app survey reports, product usage data, feature heatmaps, and NPS scores. Keep reading to uncover product growth insights !

Software Review 93

Software Review SaaS Engagement Customer Lifetime Value 93

User Pilot

JUNE 22, 2023

Using in-app surveys to collect and analyze customer feedback. Measure customer satisfaction by triggering contextual surveys during onboarding. Trigger new feature announcements and send webinar invitations to educate relevant user segments. Wondering how to reduce churn rate and increase retention? What is customer churn?

Churn 83

Churn Retention Onboarding Engagement 83

User Pilot

MAY 18, 2023

As steps to improving the user experience, Userpilot can help you: Dig into advanced product analytics , build in-app experiences, and send in-app surveys to collect feedback. UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand.

User Experience 83

User Experience Underperforming Technical Team Customer Lifetime Value Retention 83

User Pilot

APRIL 6, 2023

But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. TL;DR In-app feedback is all the customer opinions and feelings about your product that are gathered from in-app surveys (surveys that show up inside your app). But first, what’s in-app feedback?

Software Review 72

Software Review SaaS Mobile Onboarding 72

User Pilot

APRIL 18, 2023

Here are 15 customer success tactics: Learn about your customers with welcome surveys. Track customer satisfaction across the user journey with satisfaction surveys. Send NPS surveys periodically to measure customer loyalty and tag responses. Discover cancellation reasons with churn surveys.

Customer Success 91

Customer Success Strategy Customer Lifetime Value SaaS 91

User Pilot

AUGUST 2, 2023

Whereas data-driven email marketing uses valuable customer data to send the right email at the right time to assist with your product’s growth. Survey data can trigger relevant email campaigns to follow up on certain responses. You can reward active customers to drive loyalty or send out win back emails to inactive users.

Data 84

Data Strategy Marketing Software Review 84

User Pilot

JULY 30, 2023

Identifying power users for product launches and sending targeted messages highlighting the benefits. Customer segmentation in marketing automation refers to grouping leads and customers based on shared characteristics for marketing purposes, like sending personalized messages. What is customer segmentation in marketing automation?

Scale 87

Scale Marketing Onboarding User Experience 87

User Pilot

MAY 17, 2023

There’s no use doing surveys if you don’t get responses, so how can you write a survey introduction that motivates people to answer? Although you might weigh more importance to the survey’s questions and formatting, the introductions also play a role in your survey’s success at measuring user sentiment and quantitative data.

Software Review 80

Software Review SaaS Scale AI 80

User Pilot

APRIL 26, 2023

Start segmenting customers from day one by collecting user data with welcome surveys and asking about their jobs to be done. Collect customer satisfaction data with in-app surveys , including CSAT surveys and NPS surveys. You can create surveys to collect both quantitative and qualitative data.

Data 95

Data Data Analysis Software Review SaaS 95

ChurnZero

DECEMBER 29, 2020

Caught in the throes of our fickle feelings – with a laugh giving way to a cry giving way to a half-laugh-half-cry hybrid – this weepy track played on a karmic loop as did the use of “unprecedented” when describing virtually anything. Top 10 Blog Posts from 2020. Some of us sped up. Roll the tape back.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

SaaStr

NOVEMBER 25, 2023

When everyone went remote, they worked remotely from the beach while their companies were growing. Jameson Yung, SVP of Sales at Gong, and Sam Blond, Partner at Founders Fund and previous CRO at Brex, share five tactical ways to get back to growing and hitting revenue targets. Working hard is also embedded in the culture.

Sales Hiring 202

Sales Hiring Underperforming Technical Team Revenue Sales 202

User Pilot

FEBRUARY 24, 2023

With Userpilot, you can also use company data and survey results, including quantitative and qualitative NPS responses to create segments. With Appcues, you can run NPS surveys and the app does a basic analysis of the scores for you. The NPS dashboard in Userpilot is more detailed. Let’s get right to it, shall we?

Software Review 88

Software Review Engagement Onboarding Pricing 88

User Pilot

MARCH 29, 2023

How can you use NPS eCommerce to gain qualitative feedback as part of your online store strategy? Unlike customer satisfaction surveys , NPS indicates customer loyalty and brand sentiment in the long run. The best time to run a survey is after meaningful transactions with your shop. What is Net Promoter Score (NPS)?

Payment Methods 68

Payment Methods Scale Payment Services Sales 68

User Pilot

MARCH 14, 2023

You can segment users to trigger feature request surveys , send feature testing invitations, and identify new improvement opportunities. Segmenting users allows you to tailor the onboarding process and send product recommendations to meet their specific needs. But where do you get started with user segmentation?

Management 89

Management Software Review Social Media Onboarding 89

User Pilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Scale 74

Scale Market Research User Experience Benchmarks 74

User Pilot

JULY 30, 2023

So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. You should put more focus on acquisition than retention when you’re launching new features /products or aiming to expand your customer base, or when the market share or churn rate is low.

Acquisition 81

Acquisition Retention Customer Lifetime Value User Experience 81

User Pilot

MARCH 17, 2023

Customer surveys are great for getting direct feedback from customers at each stage of the customer journey to assess their needs. Customer surveys are great for getting direct feedback from customers at each stage of the customer journey to assess their needs. TL;DR Customer needs are the reasons why someone is motivated to buy.

Trends 92

Trends Pricing Onboarding Development 92

User Pilot

JANUARY 26, 2023

It can be collected through various methods, such as in-app surveys, email surveys, feedback widgets, and live chat. In-app surveys are great for collecting feedback in an easy, effective, and contextual manner. Create the survey and ask relevant survey questions to collect the most relevant data.

Systems Review 85

Systems Review SaaS Scale Technical Review 85

User Pilot

FEBRUARY 24, 2023

To get objective results, use a combination of techniques to collect user feedback , like interviews and in-app surveys. To collect feedback on specific aspects of the product, trigger in-app surveys contextually , that is, at the moment when users engage with the feature. Let’s get right to it!

Interviewing 94

Interviewing Scale Social Media Communication 94

User Pilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys.

Scale 98

Scale Software Review Technical Review Scaling 98