SaaStr

FEBRUARY 2, 2024

Recently at Pavilion’s CEO Summit, SaaStr CEO and Founder Jason Lemkin, took the stage to do something. Typically on SaaStr.com, we try to focus our content on mistakes to avoid, lessons learned and how to scale faster, but for the CEO Summit, Jason addressed the audience with what’s most top of mind for him at the start of 2024.

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Sales Recruiting Trends Sales Hiring Software Review 288

SaaStr

JULY 26, 2022

So in theory, SMB SaaS is better than enterprise, at least 9 times out of 10: Deals close much faster. Customers often can deploy on their own. Often can avoid procurement, RFPs, and so many other headaches. SMBs often force you to build a better product, as they lack a deployment and IT team. Endemic churn.

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SMB Churn Payment Services SaaS 357

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. Back in 2015, when didn’t have the data or NRR or GRR of 115 public SaaS companies. Yet, we don’t know what the new world is, but it won’t be the same.

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Sales Hiring Customer Success Scale AI 250

SaaStr

OCTOBER 25, 2023

Each year, tens of thousands of SaaS fans attend SaaStr Annual. For part one of this Ask Me Anything session, Jason covers everything you need to know about hiring your first VP of Sales, what he really thinks about AI, what the future of lead generation in 2024 looks like, and much more. People don’t do that today.

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Scale Sales Hiring AI Sales Recruiting 245

SaaStr

FEBRUARY 14, 2024

Today we’re focusing on actionable insights you can use to drive down churn with customer success in today’s new era of SaaS efficiency. Looking at the data above, there’s a clear lack of change in the titles of CS leaders over the last few years, but it doesn’t mean customer success isn’t growing in importance.

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Customer Success Sales Hiring Scale AI 237

SaaStr

DECEMBER 8, 2023

Together they explore the transformative role of data, which has become an integral part of the production stack, and delve into the implications of this shift and explore how leveraging data within the architecture empowers developers to create more robust, intelligent, and scalable SaaS solutions. There’s tension between the two.

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Artificial Intelligence AI ChatGPT Software Engineering 243

SaaStr

FEBRUARY 20, 2023

Underrated: How great of a business model SaaS is. You can literally do almost nothing but make your customers happy and usually you will still grow. 1,000+ Unicorns bloomed, hundreds of them in SaaS. . 1,000+ Unicorns bloomed, hundreds of them in SaaS. What do I mean? Maybe more.

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Acquisition Startup Business Model SaaS 303

User Pilot

JULY 13, 2022

Do you follow any product manager blogs? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Product manager blogs offer practical advice and help you expand your product management knowledge. Our favorite product management blogs.

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Technical Review Management Leadership Systems Review 93

SaaStr

APRIL 3, 2024

As the kickoff to our first fully digital SaaStr AI Day, Jennifer Tejada , the CEO of PagerDuty, chatted with Jason Lemkin, SaaStr CEO and Founder, about navigating the shift to Generative AI and what Artificial Intelligence in SaaS might look like in the next 6 months, as well as years to come. How to Buck Up and Go Long in SaaS?

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Generative AI AI Technical Review Software Review 238

SaaStr

DECEMBER 14, 2023

In the latest installment of SaaStr’s What’s New series – where we sit down with the leaders in SaaS and Cloud for the inside scoop on what’s top of mind and what’s new, SaaStr CEO and Jason Lemkin chats with the CMO of Google Cloud, Alison Wagonfeld.

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Cloud Scale AWS AI 241

SaaStr

DECEMBER 6, 2023

SaaStr founder and CEO Jason Lemkin chats with Box CEO and Co-Founder Aaron Levie to talk about what’s new at Box, SaaS fatigue, hiring a new COO, operating margins and efficiency, the future of AI, and what to expect for 2024. Let’s jump into Aaron’s advice, hot takes, and of course, What’s New. How does he do it?

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AI Sales Hiring Scale Artificial Intelligence 212

SaaStr

DECEMBER 29, 2023

In part one of this week’s Ask-Me-Anything (AMA) with SaaStr founder and CEO Jason Lemkin, he answered the community’s questions about whether all anyone cares about is AI anymore, investor appetites going into 2024, vertical SaaS, and thriving as a solo founder. Now, everyone wants AI to do it. Don’t tell them what should be on it.

Scale 235

Scale Sales Hiring Customer Success AI 235

SaaStr

MARCH 8, 2024

With everything in AI moving so rapidly, what’s the best way to price Artificial Intelligence products or SaaS tools with custom AI features and integrations? Customers might ask themselves, “How do I make a big purchase when I’m not sure what my selection criteria should be? Where do you start?

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AI Artificial Intelligence Pricing SaaS 199

SaaStr

SEPTEMBER 19, 2023

Many of the fundamental business models that were once engraved in the SaaS playbook are now changing thanks to a tougher macro environment and a maturing market. PST, Stephanie Opdam, Partner at Notion Capital, shares four business model changes that will allow SaaS companies to build resilience and staying power over time.

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Business Model SaaS Payments Payments Headcount 251

SaaStr

SEPTEMBER 16, 2022

And one of my themes was that while the markets are down, I mean way down — the best in SaaS are still growing at jaw-dropping rates. But for the most part, there is no slowdown in the leaders of SaaS. There literally has never been a better time to sell a SaaS product. It really means a lot.

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SMB SaaS Cloud Scaling 349

SaaStr

DECEMBER 13, 2023

Numbers don’t lie, but sometimes the stories we tell around them do. Dave Kellogg, EIR at Balderton Capital and 25-year C-level veteran, shares the top 14 signs that you have a SaaS metrics problem, the five reasons those symptoms exist, and a SaaS metrics maturity model with five layers to help you move the needle at every stage.

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Metrics Sales Hiring Benchmarks SaaS 301

SaaStr

OCTOBER 4, 2023

Founder and CEO of SaaStr Jason Lemkin deep dives into the current state of SaaS and the Cloud. Lemkin and David Sacks touched on whether SaaS is making a cautious recovery , and Lemkin shares a slightly different perspective here. What happened was everyone got more conservative in 2022, cutting back on spend. Zoom is crazy.

Sales Hiring 241

Sales Hiring SaaS Headcount Compensation 241

SaaStr

SEPTEMBER 3, 2023

SaaStr Founder and CEO Jason Lemkin and Partner at QED Investors Amias Gerety chat on the Fintech Beat podstream about all things SaaS, money, and what makes a great founder. What Makes SaaS So Great If you’re here on SaaStr reading this, you don’t need to be told why SaaS is so great. How did they do that?

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Sales Hiring Headcount Finance Technical Review 232

SaaStr

DECEMBER 20, 2023

In the latest installment of SaaStr’s What’s New series – where we sit down with the leaders in SaaS and Cloud for the inside scoop on what’s top of mind and what’s new, SaaStr CEO and Jason Lemkin chats with the CEO of ZoomInfo , Henry Schuck. So, what’s new at ZoomInfo?

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New CTO Scale Sales Hiring AWS 255

SaaStr

SEPTEMBER 14, 2023

Whether you’re just starting out in SaaS or have a successful SaaS startup, founders and startup teams can learn a lot from those who have found success in the industry through its ups and downs. When do you know you have a good SDR or AE? How do you build high-quality content that’s consistent and repeatable?

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Outsourcing Services Sales Hiring Scale Sales Recruiting 211

SaaStr

FEBRUARY 6, 2024

In 2024, for customer success in SaaS, what’s “good” NRR? What’s a “good” NPS? While we recently held a live workshop on what will change for Customer Success in SaaS in 2024 with Jason and Nick , we ran out of time to answer some of the top questions both get and what their answers would be now in 2024.

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Customer Success Scale Sales Hiring Benchmarks 246

SaaStr

NOVEMBER 15, 2023

As you grow from nothing to $100M and beyond, you will run into a unique set of challenges at every stage. Spenser Skates, CEO and co-founder at Amplitude took the stage at SaaStr Annual 2023 to share four key lessons he learned building a great organization and a long-lasting sustainable business. But how do you actually get there?

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Scale Innovation SaaS Scaling 240

SaaStr

APRIL 21, 2023

In this post , SaaStr Founder and CEO Jason Lemkin shared five super simple ways to generate more leads and grow your company that always work. Most SaaS companies don’t spend enough on marketing, and that’s a mistake best avoided. As you decide which ideas to implement, remember you don’t have to do all of them.

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Outsourcing Services Scale Outsourced Development Marketing 202

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR.

Scale 209

Scale Artificial Intelligence Technical Review Software Review 209

Subscription Flow

APRIL 18, 2024

How do you keep increasing your revenue in a marketplace that has reached its point of saturation? In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model.

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Engagement Customer Lifetime Value Revenue Subscription 82

SaaStr

DECEMBER 28, 2023

At a recent Workshop Wednesday , SaaStr founder and CEO Jason Lemkin answered the community’s most pressing questions about SaaS — from investor appetites and IPOs in 2024 to managing and hiring a Head of Sales as a solo founder to AI and the future of customer success. Look at Toast doing it for restaurants and Klaviyo for e-commerce. “I

Payment Solutions 228

Payment Solutions Sales Hiring AI SaaS Payments 228

SaaStr

DECEMBER 27, 2023

Alessio Artuffo, President and COO of Docebo , shares lessons learned, misconceptions, and what he would have done if he could do it all over again. They’re also growing fast and are nicely profitable. Because it can dilute your message a lot. People think you can’t build a business without burning a lot of cash, too.

Sales Hiring 203

Sales Hiring Scale SMB Outsourced Development 203

SaaStr

MARCH 19, 2024

If you’ve been an operator in the SaaS industry for a long time, you’ve probably considered starting your own company. What does it take to become a founder, and how does it differ from operations? Lessons for a first-time founder: Less is better. As an operator, it’s less about the why and more about the how you do it.

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Headcount Scaling Finance Engineering 206

SaaStr

DECEMBER 22, 2023

For any Cloud and SaaS Founders or execs seeking practical strategies and inspiration to stay ahead of the curve, this session’s for you. Lesson 1 — The Magic “Scale or Pivot” Metric With so many different SaaS metrics out there, which metric can really steer a business?

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Scale Scaling Strategy Sales Hiring 252

SaaStr

FEBRUARY 27, 2024

Go-to-market (GTM) design and efficiency are sometimes overlooked, but they’re a critical driver of any SaaS business. Previously in SaaS, it was widely seen that anything > 1 was healthy if you were venture-backed, and anything > 1.5 What does this mean? is was seen as perhaps too capital-efficient.

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VP of Engineering Scale Marketing Benchmarks 226

SaaStr

APRIL 19, 2023

If you’re looking for a marketing strategy to grow your SaaS business, SaaStr’s very own Jason Lemkin has five things you can do today, this week, or this month that always work. Most SaaS companies need to spend more on marketing. Those who are interested in what you’re offering. Even for SaaStr!

Sales Hiring 148

Sales Hiring Marketing ChatGPT Strategy 148

OPEXEngine

JUNE 11, 2020

Every few months I take a look at the top read blog posts on OPEXEngine, to make sure I have a solid understanding of the topics that you are looking for more insight on. As a result, I decided to share with you a few of our Not-to-be-Missed blogs. Best SaaS Blog Posts You Shouldn’t Miss.

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SMB SaaS Benchmarks Subscription 59

SaaStr

DECEMBER 30, 2022

5 hard years, of finally getting the company to $5m or $10m or $8.32m in ARR, the founder CEO thinks it’s just time to Bring Someone Better In. If it explodes beyond your wildest dream, and you can manage to keep up and build a strong team, the answer is usually a long time. Could he or she recruit a better team?

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Sales Recruiting Customer Success SaaS Management 227

SaaStr

FEBRUARY 20, 2024

Gusto is a high-velocity, high-scale acquisition and expansion engine, and one we can all learn from. In a recent Workshop Wednesday, Tolithia Kornweibel, CRO, and Jamie Edwards, Head of Go-to-Market Operations and Tools, share how Gusto maximizes revenue so that you can do the same.

Scale 215

Scale Sales Marketing Construction 215

SaaStr

DECEMBER 9, 2022

Better to embrace it now, if you haven’t already. So look, very few, if any, SaaS or Cloud companies are out there saying times are easier now than 12 months ago. Salesforce even said it just didn’t know how it would do next year, and for now, suspended guidance. HashiCorp, growing a stunning 52% (!) Probably none.

Cybersecurity 274

Cybersecurity SaaS Cloud SMB 274

SaaStr

DECEMBER 4, 2021

The SaaS revenue tech stack can help you grow your business, but if you don’t plan carefully, you might invest in tools that aren’t helpful and don’t yield ROI. The sales landscape has evolved rapidly in recent years as buyers grow more independent and inclined to research before they buy.

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Scale Sales Hiring Social Media Technology 262

SaaStr

FEBRUARY 21, 2024

Welcome to the latest installment of our “ What’s New ” series where SaaStr founder and CEO Jason Lemkin sits down with some of the top leaders and founders in SaaS and Cloud to discuss What’s New and what should be top of mind for fellow founders. How Do You Decide Who to Partner with?

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AWS Scale Sales Hiring Marketing 210