User Pilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Social Media 105

Social Media Software Review Technical Review Machine Learning 105

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. It tracks in-app user activity to identify trends in user behavior and devise ways to improve the overall experience.

User Experience 105

User Experience Engagement Trends Churn 105

User Pilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Want to learn more about funnel analytics in Userpilot?

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

User Pilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. Users are demanding more cohesive experiences in the form of omnichannel experiences. Data breaches in recent years are fuelling the demand for secure software experiences. Sign-up form of Userpilot. Funnel analysis chart in Userpilot.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

FEBRUARY 25, 2024

Map out each stage in the customer journey. Best funnel analysis tools to try Userpilot – Best funnel analysis tool for tracking user behavior. Book a Userpilot demo to begin. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is funnel analysis?

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages. Book the demo!

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. The top 5 analytics tools are Userpilot , Amplitude , Mixpanel , Google Analytics, and PowerBI.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. Try Userpilot and Take Your Customer Loyalty to the Next Level Get a Demo 14 Day Trial No Credit Card Required What exactly is online community building? Why building a community is important for brand loyalty?

Branding 102

Branding Social Media Acquisition Advertising 102

User Pilot

NOVEMBER 21, 2023

From understanding customers to driving sales, analytics is a crucial tool for modern product managers. With access to your CRM data, you can easily get an insight into the customer lifecycle to better understand your customers. Discover trends in user behavior and the customer lifecycle.

Management 105

Management Software Social Media Trends 105

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Scale 104

Scale Customer Success Scaling SaaS 104

User Pilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

MARCH 27, 2024

TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience. The idea is to offer users additional navigational paths without disrupting the user experience. Userpilot ’s combined menu on the side panel.

User Experience 105

User Experience Pricing Engagement Mobile 105

User Pilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. This article explores 15 strategies to help you achieve that.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

User Pilot

JULY 31, 2023

We also have a quick look at Userpilot as a worthy Pendo alternative. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. Let’s get right to it!

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. A good customer satisfaction level ensures great product engagement to retain customers longer.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

User Pilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. The average resolution time is about 24 hours, but varies by industry and past experiences.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

User Pilot

JUNE 7, 2023

It will help generate quality feedback and enhance your product experience without your product team having to second-guess what they’re doing. Customer effort score survey to understand the user experience with specific features. CSAT survey for collecting customer sentiment about a feature. Book a demo to try it out.

User Experience 98

User Experience Banking Engagement Onboarding 98

User Pilot

OCTOBER 6, 2023

It attracts people (who’d otherwise be strangers) to become your customers. It helps you visualize the customer journey. TL;DR A B2B marketing funnel is a framework that helps product marketers streamline the customer journey, from their initial awareness of your product until they finally make a purchase.

B2B 105

B2B Development Team Review Software Review Marketing 105

User Pilot

JUNE 30, 2023

Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. SaaS companies can start localizing content from the beginning to attract global customers. Track where most of your current customers come from or where similar products are successful.

SaaS Payments 98

SaaS Payments Outsourcing Services Payment Solutions Payment Services 98

User Pilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly. What is a customer engagement strategy?

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97

User Pilot

DECEMBER 10, 2023

If not, but you’d like to learn more, then why not watch the talk that Ben Williams , known as the Product-Led Geek, delivered at the recent Product Drive hosted by Userpilot? TL;DR Product-led growth (PLG) uses product usage as the main driver of customer acquisition and account expansion. Let’s dive right in! Product-led growth.

Scale 105

Scale Sales Software Review Retention 105

User Pilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Acquisition marketing focuses on gaining new customers and expanding market share.

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? TL;DR Event data refers to customer-generated information that indicates specific customer activities. Collecting it helps you understand customer behavior , identify improvement opportunities, and improve customer experience.

SaaS Payments 98

SaaS Payments Data Payment Solutions Payments 98

User Pilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire. Marketing survey templates in Userpilot. Book a demo to learn more.

Marketing 97

Marketing Market Research Branding Scaling 97

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. Set up custom events to track user activities. and data points (i.e.,

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

User Pilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Make data-driven decisions.

Data 98

Data Customer Lifetime Value Retention Churn 98

User Pilot

DECEMBER 22, 2023

This leads to increased customer loyalty and builds trust. Microcopy localization is an opportunity to make the user experience more inclusive. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. Make it an instruction manual, not a poem. For example, run A/B and usability tests.

AI 105

AI Scale User Experience Onboarding 105

User Pilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. They are loyal customers and will recommend your product , given the opportunity.

Software Review 98

Software Review Benchmarks Branding Growth Marketing 98

User Pilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction.

Customer Lifetime Value 98

Customer Lifetime Value Software Review Underperforming Technical Team Trends 98

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? It helps you better understand your customers’ needs and pain points and continually improve your product. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience.

Data 96

Data Scale User Experience Underperforming Technical Team 96

User Pilot

MAY 3, 2023

TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. You start designing Pendo onboarding experiences by setting business and user goals. Thanks to the template library, they are easy to create but not so easy to customize without coding. What is it?

Software Review 98

Software Review Onboarding Pricing Engagement 98

User Pilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Artificial Intelligence 97

Artificial Intelligence AI Machine Learning SaaS 97

User Pilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. Get a Userpilot Demo here.

Data 98

Data Data Analysis Software Review SaaS 98

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Build relationships with your customers by building an online community.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. A better alternative you can adopt.

Software Review 97

Software Review Scale Mobile Onboarding 97