Totango

NOVEMBER 16, 2023

billion active users worldwide. Users can search and select accounts and contact information, access touchpoint templates, and log a copy of the email to that account’s timeline as a touchpoint in Totango. “I’ve been waiting over a year for this Gmail + Totango integration… It works like a charm and makes things SO MUCH EASIER.

Customer Success 109

Customer Success Operational efficiency. Communication Churn 109

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

Buffer Resources

APRIL 9, 2024

Not only can these nifty AI apps and tools help you boost productivity by organizing your time and tasks better, but they can also use machine learning to do some of those time-consuming or repetitive tasks for you. Todoist AI Assistant Use AI to better manage and break down your tasks.

AI Search 105

AI Search AI Social Media ChatGPT 105

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

MARCH 27, 2024

TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience. Primary navigation gives users immediate access to the main sections of a website or application. What is secondary navigation?

User Experience 105

User Experience Pricing Engagement Mobile 105

User Pilot

NOVEMBER 5, 2023

Use onboarding surveys to personalize user onboarding and increase the user’s chances of success. Couple your checklists with interactive walkthroughs to help your users learn by doing. A great checklist helps users to identify key features of your product. A good walkthrough helps users learn by doing.

Scale 104

Scale Customer Success Scaling SaaS 104

User Pilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. The five steps to knowledge base creation include: Identify areas where users need help. Personalize the knowledge base content based on user segment. Create granular content.

Software Review 103

Software Review AI Search SaaS Technical Review 103

How To Buy Saas

MAY 15, 2024

Cloud computing services have helped businesses conveniently access and utilize tools to perform different tasks. Don’t worry; in this blog, we will help you know everything about the different cloud computing models like IaaS PaaS SaaS to decide which one will be best for your business. You can get them all through cloud computing.

DevOps as a Service 52

DevOps as a Service Marketplace as a Service Cloud SaaS 52

User Pilot

JULY 9, 2023

User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Collecting quantitative and qualitative user feedback is the most direct way to evaluate product usability and identify areas for improvement. Ready to dive in?

User Experience 98

User Experience Sales Recruiting Scale Interviewing 98

Subscription Flow

MARCH 25, 2024

Tasks in this diverse role include managing payments, complying with tax laws, and reducing risks such as chargebacks and fraud. Keeping all this in mind, in this blog, we will firstly be talking about how a Merchant of Record ecommerce can help an ecommerce business.

Merchant Services 92

Merchant Services Payment Services Payment Methods Payment Facilitation 92

Totango

NOVEMBER 27, 2023

Deliver in-app guidance and content aimed at prioritizing user adoption. All of these actions propel customers toward a faster realization of their goals while eliminating low-value customer success manager (CSM) tasks. According to the Forrester report, out-of-the-box reporting gives CS professionals insight into: Task status.

Trends 93

Trends Customer Success Machine Learning Artificial Intelligence 93

User Pilot

APRIL 3, 2024

TL;DR A resource center provides tailored content to aid users in problem-solving your product. Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. Publish your resource library and promote it to users using a tooltip.

AI Search 105

AI Search Software Review SaaS AI 105

User Pilot

FEBRUARY 2, 2023

Content testing is a form of user experience research that measures the quality and performance of content. TLDR; Content testing is a form of user testing where you measure the effectiveness of your site’s content. It’s important to prevent bad content, which affects user experience and leads to churn. Everything.

Software Review 98

Software Review User Experience Churn Social Media 98

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. Workflow automation technology uses rule-based logic to help automate manual tasks. What is Workflow Automation?

Social Media 118

Social Media Technology Customer Success Trends 118

Andreessen Horowitz

JANUARY 25, 2024

On the most surface level, we believe AI will help users do their existing work more efficiently. AI-native platforms will “up level” user interactions with software, allowing them to delegate lower skill tasks to an AI assistant and spend their time on higher-level thinking. What can be abstracted away with AI?

AI 126

AI Technical Review Software Review Generative AI 126

User Pilot

JUNE 30, 2023

This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. Jasper AI offers a wide selection of templates and tools for various writing tasks. helps users craft effective and persuasive sales emails.

AI Search 98

AI Search AI Payment Solutions ChatGPT 98

Neil Patel

DECEMBER 16, 2021

The user base is steadily growing. If you’re a small business owner trying to compete in the big leagues , this blog is for you. You’ll need to start a blog. Start a Blog. That’s a lot of content, so you’re going to need a quality blog to draw attention to your site. Most people have. That’s a lot of people!

Social Media 145

Social Media Strategy Marketing Business 145

Neil Patel

OCTOBER 8, 2020

If you’ve ever led a marketing team, you know it’s easy to get overwhelmed by tasks and plans. Numerous blog posts, social media marketing campaigns , and emails crowd your pipeline. In my experience, you need a marketing calendar to get a full overview of your team’s deliverables, deadlines, and tasks.

Software Review 145

Software Review Social Media Marketing B2C 145

User Pilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Create data-driven product roadmaps.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

Totango

FEBRUARY 1, 2022

Identify and Enable Power Users. Qlik’s power users were made up of a small group of leaders who had a vested interest in ensuring the success of the rollout. They were responsible for encouraging user acceptance, leading end user trainings, and acting as the front line of defense for questions on an ongoing basis.

Customer Success 98

Customer Success Scale Leadership Metrics 98

User Pilot

APRIL 6, 2023

Overengineered products are difficult to use, filled with bugs, and instead of improving your users’ lives, they make them unnecessarily complicated. That’s because users either don’t need them or don’t know how to use them. User stories make you focus on solving specific user problems rather than the actual features.

Underperforming Technical Team 105

Underperforming Technical Team Management Interviewing Scale 105

User Pilot

MAY 10, 2023

There are four groups of marketing AI apps today: standalone machine learning, standalone task automation, integrated machine learning, and integrated task automation apps. They include: Userpilot’s new AI writing assistant helps its users generate, edit, or improve content for their onboarding and in-app messages.

Artificial Intelligence 90

Artificial Intelligence AI Search AI Machine Learning 90

User Pilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints.

AI 105

AI Scale User Experience Onboarding 105

User Pilot

SEPTEMBER 11, 2023

Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. It enables you to collect user feedback and make improvements before a full launch. Conduct user persona surveys , host focus groups, and gather data through research to answer these questions.

Scale 105

Scale Social Media Market Research Onboarding 105

User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. TL;DR User onboarding is the process of introducing users to a new product.

Onboarding 96

Onboarding SaaS User Experience Scale 96

User Pilot

MAY 2, 2024

Quality customer support and training equip users with the knowledge to overcome challenges and leverage the product’s full capabilities. It keeps the product fresh and users engaged. Educational webinars showcase new ways to leverage the product, fostering an engaged user community and generating new leads. To prevent it.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

JUNE 30, 2023

Use interactive walkthroughs to guide users and boost onboarding engagement. Use checklists as a roadmap for users to follow and reach activation. Leverage AI technologies , like chatbots or assistants, to enhance user engagement. Track user engagement with heat maps, feature tags, etc. Interactive walkthroughs in Figma.

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97

User Pilot

AUGUST 6, 2023

TL;DR Marketing automation describes the use of software tools to automate repetitive marketing tasks, like sending emails or scheduling social media content. Effective marketing automation enables teams to deliver personalized experiences for different user segments. It also saves time and reduces mistakes. Book the demo to see how!

Marketing 98

Marketing SaaS Social Media Onboarding 98

Totango

OCTOBER 18, 2023

In general, Totango offers relatively straightforward, low-lift integrations/implementation; helpful off-the-shelf templates for action planning; and very user-friendly, data-driven insights, visualizations, and functionality. If you aren’t yet a customer, sign up for your demo to get started today!

Business 103

Business Software Review Technical Review Retention 103

User Pilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Hiccups in user experience. Let’s get down to the nitty-gritty and learn how to perform user analysis.

User Experience 98

User Experience Underperforming Technical Team Churn Retention 98

User Pilot

JULY 31, 2023

Day-to-day tasks include conducting market research , defining buyer personas , creating a clear value proposition, collaborating with the product team on big launches , gathering feedback , and focusing on account expansion & customer success. Organization: Good PMMs need to be able to translate strategic thinking into reality.

Product Marketing 98

Product Marketing Management Marketing Customer Lifetime Value 98

User Pilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow? signing up for an app).

Onboarding 98

Onboarding User Experience Churn Engagement 98

User Pilot

JULY 27, 2023

UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

FastSpring

MAY 14, 2024

For example, monthly FastSpring users receive payouts on the 15th of each month based on the previous month’s activity, while twice monthly FastSpring users are paid on the 15th and the last day of each month, based on activity from the preceding two weeks. Are you unable to complete tasks? How Is This Affecting You?

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Smaller companies or niche publications looking for ease of use for handling their subscription operations will find its streamlined approach especially appealing.

Payment Services 85

Payment Services Payments Payment Solutions Payment Methods 85

User Pilot

AUGUST 30, 2023

You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. Building a knowledge base to offer customer self-service and empower users with resources for common problems. Conducting engagement funnel analysis to spot frictions and eliminate them.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

Subscription Flow

DECEMBER 20, 2023

This is where a great CRM can be of help as it can be your secret weapon for automating tasks, comprehending process bottlenecks, uncovering customer insights, and pinpointing areas for growth. Before moving into the heart of the blog, it is important to first clarify the bare bones description of what a SaaS B2B CRM is.

Payment Solutions 59

Payment Solutions Payment Services Payments SaaS Payments 59