User Pilot

MAY 18, 2022

Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Pendo is a platform that helps enterprises improve user onboarding and get in-app analytics and customer feedback. You can’t measure user satisfaction with Pendo Feedback. The Pendo Feedback module isn’t available for free users.

Software Review 97

Software Review Pricing Enterprise Onboarding 97

User Pilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it. What is a customer education program?

Education 97

Education SaaS Onboarding Customer Success 97

User Pilot

APRIL 10, 2024

The five steps to knowledge base creation include: Identify areas where users need help. Personalize the knowledge base content based on user segment. A customer might use a knowledge base to learn more about navigating a user interface, look into technical specifications, or get help with a specific feature.

Software Review 87

Software Review AI Search SaaS Technical Review 87

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. A good adoption solution requires an engagement layer for in-app guidance.

SaaS 96

SaaS Onboarding Pricing Mobile 96

User Pilot

MARCH 6, 2024

This helps create user personas. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. Book the demo!

Social Media 89

Social Media Sales Funnel Acquisition Retention 89

User Pilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. Let’s assume your tool helps the user easily schedule work meetings. User adoption is how you measure how much of your product the user is regularly using. What is user adoption?

SaaS Payments 97

SaaS Payments Payment Solutions Payment Services Payment Features 97

Totango

JULY 11, 2023

We’re grateful to all the Totango users for sharing their perspectives and support with the G2 community. VP of Customer Success “Totango offers relatively straightforward, low-lift integrations/implementation; helpful off-the-shelf templates for action planning; and very user-friendly, data-driven insights, visualizations, and functionality.

Customer Success 82

Customer Success Scale Innovation Forecasting 82

User Pilot

MAY 3, 2023

We also check out Pendo’s pricing plans and what its users think about it. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. You start designing Pendo onboarding experiences by setting business and user goals. Analyze your user needs.

Software Review 96

Software Review Onboarding Pricing Engagement 96

User Pilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. What is Pendo?

Underperforming Technical Team 85

Underperforming Technical Team AI Scale Onboarding 85

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? TL;DR User adoption happens when users learn how to use a product and discover its value. Adoption is essential because it drives customer success and increases engagement. Analyze feature usage to see where adoption is low.

Strategy 90

Strategy Software Review Business SaaS 90

User Pilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. TL;DR Pendo Free is the free plan offered by a well-known product adoption platform. The plan gives users access to product analytics. Pendo Free sounds like an attractive option.

Software Review 94

Software Review Technical Review Systems Review Scale 94

User Pilot

JANUARY 29, 2023

TL;DR Product experience involves everything you do within the user journey that shapes users’ perception of your product. To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. What is product experience?

Business 98

Business Social Media Underperforming Technical Team Onboarding 98

User Pilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? Why is user documentation needed?

Management 89

Management Technical Review Software Review Customer Support 89

User Pilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Feature releases make products more useful and valuable for users. Book the demo to see how!

Underperforming Technical Team 82

Underperforming Technical Team Sales Recruiting Social Media Onboarding 82

User Pilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! Microcopy localization is an opportunity to make the user experience more inclusive.

AI 101

AI Scale User Experience Onboarding 101

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

SaaS Payments 99

SaaS Payments Trends Payment Solutions Payment Methods 99

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Acquisition 103

Acquisition Strategy Social Media Underperforming Technical Team 103

Buffer Resources

APRIL 22, 2024

This guide takes into consideration these common questions faced by one-person businesses. For example, if you create a blog post, flip the same content into a 10-tweet thread covering the biggest takeaways from the article. Social media algorithms do a good job to help ensure you repeatedly get in front of your most engaged users.

Social Media 98

Social Media Scale Growth Hacking Headcount 98

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. Guiding customers through onboarding. Providing tutorial tips to answer customer questions and encourage greater product adoption. Blog content. FAQ guides. Some leads may convert to premium users immediately without going through the freemium stage.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

Totango

JANUARY 3, 2024

4 key behaviors shaping the next generation of CS As we look towards the future, we’ve identified four key behaviors shaping the next generation of customer success: leading with business growth, starting with customer results in mind, using adoption and feedback to drive advocacy, and leaning into enterprise integration.

Software Review 111

Software Review Scale Customer Success Innovation 111

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business. 3. It starts at an affordable $99/year with a flat-rate pricing model based on your business’s revenue.

Payment Solutions 93

Payment Solutions Payments Payment Services SaaS Payments 93

User Pilot

DECEMBER 19, 2023

A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Introduce interactive walkthroughs and adoption tooltips to increase engagement. Create added value for existing users by cross-selling and upselling.

SaaS Payments 86

SaaS Payments Management Customer Lifetime Value SaaS 86

User Pilot

JUNE 9, 2023

Here are the ways you can segment onboarding messages to personalize the customer experience: Segmenting new users helps you send relevant, customized in-app messages. Contextual secondary onboarding lets you onboard active users onto secondary features and drives continuous value. What is segmenting onboarding messages?

Onboarding 75

Onboarding SaaS User Experience Engagement 75

User Pilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. Meanwhile, your post-launch phase is about evaluating your launch success and driving sustained product adoption.

Scale 102

Scale Social Media Market Research Onboarding 102

User Pilot

FEBRUARY 21, 2022

If you’re a savvy SaaS owner, chances are you’ll have heard about interactive user guides. But what are they for, how do you create them – and what impact do they drive for your users? An interactive user guide is a set of functionality helping customers understand how to use your product.

SaaS 92

SaaS Onboarding Marketplace as a Service Engagement 92

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Effective strategies for primary onboarding: Greet users with welcome messages.

Education 97

Education Onboarding Customer Success Engagement 97

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 96

Engagement Metrics Strategy Churn 96

User Pilot

FEBRUARY 15, 2023

Firstly, product tours are a fantastic way to keep your users engaged. After a survey and welcome screen, a modal is launched setting users off on the right track. Kommunicate uses interactive walkthroughs to give step-by-step instructions to its users. The step-by-step approach helps drag users toward activation.

Onboarding 93

Onboarding Education Engagement Social Media 93

Blulogix

DECEMBER 19, 2023

Equip them to handle customer inquiries, address concerns, and guide users through the new pricing paradigm. Make them champions of UBP adoption and user experience. Customer Communication: Transparency is Your Guiding Star Remember, your customers are your most important crew members.

AI Search 59

AI Search Subscription Payment Features Finance 59

User Pilot

DECEMBER 13, 2021

What is a product adoption process? Many SaaS businesses confuse adoption with user acquisition. In this blog, we’ll explain why, and how you can get more of your users adopting your product – becoming long-term, stable, and profitable customers. That is, they need to promote product adoption.

SaaS 97

SaaS Onboarding Innovation Churn 97

User Pilot

MAY 22, 2023

There are many ways to increase customer loyalty, including: Take advantage of welcome surveys to learn about your users. Segment users based on their in-app activity, JTBDs, and product usage data. Use interactive walkthroughs to show users how your product works and introduce them to new features.

Onboarding 79

Onboarding Social Media Retention Branding 79

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A user has reached ‘adoption’ when they start paying for your services. Ready to get started? Ready to get started?

Customer Lifetime Value 87

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 87

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Segment users using event properties in Userpilot.

SaaS Payments 88

SaaS Payments Data Payment Solutions Payments 88

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

SaaS Payments 84

SaaS Payments Strategy Payment Solutions SaaS 84

User Pilot

APRIL 11, 2023

Using checklists and interactive walkthroughs to drive product adoption. Using surveys like the NPS survey to collect user feedback and identify areas of improvement. Customer expectations: When user expectations are met or exceeded, they’re delighted to stick with you. User segmentation by JTBD in Userpilot.

Retention 97

Retention Automotive SaaS Customer Lifetime Value 97

User Pilot

NOVEMBER 5, 2023

Use onboarding surveys to personalize user onboarding and increase the user’s chances of success. Create onboarding checklists for each customer segment to guide them through your product and help them achieve immediate success. Couple your checklists with interactive walkthroughs to help your users learn by doing.

Scale 91

Scale Customer Success Scaling SaaS 91