Intercom, Inc.

FEBRUARY 16, 2021

But does true originality exist in design or is it always influenced by what came before? That’s ok, let’s test this hypothesis. Design works in exactly the same way. While I can understand this reasoning, I disagree with this mindset – particularly when it comes to mastering the more granular aspects of UI design.

Transportation 283

Transportation Innovation User Experience Technology 283

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. 11 th Fastest Growing of G2 Products.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

Buffer Resources

AUGUST 7, 2023

years into my time at Buffer, I realized I was about to hit 100 articles written for the Buffer blog. Then I also got several questions about my writing process and motivation. However, there’s the first part – my process. Specifically, Kuba Rogalski and Anfernee Chansamooth asked directly about my writing process.

Social Media 52

Social Media Systems Review Technical Review Software Review 52

User Pilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. Start building your marketing conversion funnels but creating all product user personas.

Marketing 94

Marketing Sales Funnel Forecasting Customer Lifetime Value 94

User Pilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. But how do you know where to begin in UX design ? TL;DR UX design aims to create meaningful, relevant experiences for users. UI/UX designers can have different roles in a company.

Software Review 84

Software Review Interviewing User Experience Technical Review 84

User Pilot

JANUARY 26, 2023

What is inclusive product design? Why is it important for product managers ? How can you incorporate it into the product development process? We also look at a few excellent examples of inclusive product design in SaaS. Accessibility is one objective of inclusive product design.

Sales Recruiting 95

Sales Recruiting Interviewing Development Social Media 95

User Pilot

JULY 9, 2023

How do you evaluate product usability to guide the product design process? TL;DR Product usability describes how easily customers can use a product to achieve their goals. Product usability makes a huge difference to the overall quality of the product and its chances for success in crowded markets.

User Experience 91

User Experience Sales Recruiting Scale Interviewing 91

User Pilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. What is user trust?

Payment Methods 92

Payment Methods SaaS Payments Strategy Payment Services 92

User Pilot

JANUARY 27, 2023

Looking for excellent evaluative research design examples? In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. Outcome evaluation research evaluates if the product has had the desired effect on users’ lives.

Management 95

Management Interviewing Data Trends 95

User Pilot

DECEMBER 22, 2023

That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. For example, run A/B and usability tests. Get the demo to see how!

AI 98

AI Scale User Experience Onboarding 98

SaaStr

JULY 13, 2023

Greenhouse Head of Sales EMEA Renu Jhugaroo and Growth by Design Founder Jill Macri share the crucial steps to hiring sales leaders with confidence. Each will have a unique leadership style, sell different products, target different markets, lead different teams, and build distinctive growth strategies. Coaching & mentoring.

Sales Recruiting 190

Sales Recruiting Sales Hiring Scale Sales 190

Stax

APRIL 18, 2024

This blog will walk you through how your customers are using mobile credit card processing, how you can accept payments using mobile technology, what sorts of features to look for in a mobile solution, and some exciting statistics about the future of payment technology. What is mobile credit card processing?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

SaaStr

DECEMBER 12, 2023

Traditional Sales Teams Vs. Modern Sales Teams Traditionally, most people learned to sell by taking a product, showing the sales team with a demo of how to use it, and then sending them off to sell it. If we’re designing a process that will work well, it needs to start with the buyer. Why do they need the product now?

Point of Sale 245

Point of Sale Forecasting Technical Review SMB 245

Buffer Resources

JANUARY 20, 2023

A product launch can generate a lot of conversations with our customers. We want to be ready to handle that ticket volume, quickly answer any questions about any nuance of the new feature, and effectively channel feedback to the product teams that built it. There's lots of excitement and a lot to celebrate.

Technical Review 103

Technical Review Engineering Customer Support Communication 103

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Accessibility features are making UX design more inclusive.

SaaS Payments 97

SaaS Payments Trends Payment Solutions Payment Methods 97

Blulogix

JANUARY 28, 2024

What is my Step-by-Step Process for Implementing BluIQ for Billing? Equally important is the successful implementation of your selected software to guarantee smooth billing processes, precise invoicing, and ultimately, increased customer satisfaction. BluIQ offers robust data integration capabilities to streamline this process.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

SaaStr

APRIL 4, 2021

Still, the pitch is part of most processes. There’s no excuse not to know all your hires, your ARR goal, your product goals for the next 12–18 months. What I hate, but can tolerate if CEO is great: Crappy design. It sends the signal you have a world-class product. I try to avoid raw pitches at all at this point.

Cloud 286

Cloud Investment SaaS Data 286

Stax

JANUARY 3, 2024

In this blog, we will cover what your small business needs to consider when implementing self-checkout. TL;DR Self-checkout systems are automated checkout solutions that allow customers to process purchases independently. Run test transactions for smooth implementation. Test out the interface to determine if it’s simple to use.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

User Pilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Card sorting and fake door testing are useful testing methods before the product launch. Let’s get right to it! Let’s get right to it!

User Experience 79

User Experience Onboarding AI Technical Review 79

Blulogix

JANUARY 28, 2024

Equally important is the successful implementation of your selected software to guarantee smooth billing processes, precise invoicing, and ultimately, increased customer satisfaction. BluIQ offers robust data integration capabilities to streamline this process. Define pricing structures, billing cycles, and product catalogs.

Payment Solutions 52

Payment Solutions Payment Features Payment Services Subscription 52

User Pilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Software Review 91

Software Review Software Management Azure 91

How To Buy Saas

APRIL 15, 2024

Therefore, it’s not a matter of whether AI will revolutionize your sector; rather, it’s a matter of how you’ll use AI to reinforce your own SaaS product. Using your target audience’s interests as input, these AI systems can generate compelling and engaging ad copy, blog post ideas, and product descriptions.

AI 52

AI Artificial Intelligence Strategy Technical Review 52

User Pilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? Unmet customers’ needs to inform your product roadmap. User analysis shows how users experience the product, what they like, and why they churn. You’ll also identify new product design and development perspectives with task analysis.

User Experience 93

User Experience Underperforming Technical Team Churn Retention 93

Intercom, Inc.

SEPTEMBER 6, 2022

This is the seventh post in a series exploring our product principles. It’s important to test changes but there’s only so much that upfront validation will catch. Which customers experience the change: We rely on feature flags to validate changes in production and incrementally release them to customers.

Systems Review 138

Systems Review Engineering Investment Data 138

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. TL;DR End-user behavior monitoring involves observing how users engage with a product.

User Experience 100

User Experience Engagement Trends Churn 100

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! Product managers are busy people.

Onboarding 79

Onboarding SaaS Education Engagement 79

Totango

JULY 28, 2021

In this blog we’ll share five of the most important best practices for hiring a customer success manager. Customers rely on success managers to unlock the value your product offers and guide them through challenges obstructing that value. Testing customer success skills. What Is a Customer Success Manager?

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. TL;DR A feature release involves adding and launching feature improvements or new functionality to a product.

Underperforming Technical Team 79

Underperforming Technical Team Sales Recruiting Social Media Onboarding 79

User Pilot

FEBRUARY 2, 2023

In many cases, content is the first touchpoint of your customer journey – your prospects’ first interaction with your product. Content testing is how you ensure that your content is relatable and well-perceived by your audience. What content should you test? Everything. From website copy to in-app messages.

Software Review 90

Software Review User Experience Churn Social Media 90

User Pilot

MAY 17, 2023

What’s product experience (PX)? And most importantly, how do you create product experiences that delight your users? We also look at a few examples of companies delivering outstanding product experiences. TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it.

Customer Lifetime Value 87

Customer Lifetime Value User Experience Onboarding Scale 87

Neil Patel

JANUARY 18, 2022

Where do they find the product from the ad they just clicked? I know you don’t have the time or bandwidth to sit and fiddle with back-end code and figure out how to design a beautiful landing page. What about hiring a web designer or a developer? However, the best landing page builders don’t stop at page design.

Payment Methods 109

Payment Methods Payment Solutions Payments Sales Hiring 109

Subscription Flow

FEBRUARY 2, 2024

This blog is centered around Asana integrations with SubscriptionFlow and in general the best Asana integrations. In this blog, keeping all this mind, we will look at some of the top Asana integrations with SubscriptionFlow. A platform called SubscriptionFlow helps companies to design and oversee subscription-based goods and services.

Payments 59

Payments Payment Services SaaS Payments Payment Features 59

User Pilot

JANUARY 29, 2023

Why do product managers need a new feature validation framework? TL;DR Product managers need a new feature validation framework to ensure that they meet user needs or drive organizational goals and avert product failure. Product teams should invest in validation when developing the MVP. How can you build one?

Management 93

Management Underperforming Technical Team Interviewing Scale 93

User Pilot

FEBRUARY 7, 2023

In-app messages are used to engage with users as they use the product, while push notifications are used to draw user attention back when they aren’t using the product. Combining all of them to create an interactive walkthrough can make the onboarding process go a lot smoother for new users. What is in-app communication?

Communication 96

Communication Onboarding User Experience Retention 96

User Pilot

AUGUST 6, 2023

Introduces tools that you can use to automate your marketing processes. Your marketing automation tool can help you score and qualify leads based on their activity inside the product. For starters, marketing automation enables marketing teams to streamline their processes by reducing human mistakes and eliminating inefficiencies.

Marketing 88

Marketing SaaS Social Media Onboarding 88

Sales Hacker

SEPTEMBER 22, 2023

Turning a free sign-up into an enterprise logo involves a multi-step process that requires careful planning, design, and execution. Hubspot recently released a blog on how to effectively optimize the freemium conversion rate; see link/visual below: 5 key steps in the process: 1. Include a full-feature free trial.

Enterprise 87

Enterprise Scale Generative AI SMB 87

Neil Patel

MARCH 1, 2021

One solution to this problem may be productized services. The productized services model allows agency owners, freelancers, and consultants to break out of billing by the hour or per project and instead invoice by sets of services rendered. What Are Productized Services For? Benefits of Productized Services for Your Customers.

Scale 141

Scale Payment Features Consulting Pricing 141