User Pilot

MAY 17, 2023

We also look at a few examples of companies delivering outstanding product experiences. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. A/B testing , usability testing , or session replay analysis are examples of techniques you can use. Let’s dive in!

Customer Lifetime Value 94

Customer Lifetime Value User Experience Onboarding Scale 94

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

User Pilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Too many product tours are passive, untargeted and ineffective.

Software Review 105

Software Review Software Onboarding Systems Review 105

User Pilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience.

Onboarding 96

Onboarding SaaS Engineering Pricing 96

User Pilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Simple and intuitive onboarding experiences focusing on key relevant features will improve product learnability. Let’s get right to it! ClearCalcs welcome survey.

User Experience 88

User Experience Onboarding AI Technical Review 88

User Pilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers. What is user onboarding?

Onboarding 96

Onboarding SaaS Mobile Education 96

User Pilot

APRIL 14, 2023

This could be via UX patterns like modals , tooltips , walkthroughs , tours , or checklists. A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. They are usually used at the beginning of the user onboarding process.

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

FEBRUARY 25, 2024

Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Accessibility features are making UX design more inclusive. Here are some examples of great sign-up pages. This Notion example is only for representation. Here are some examples. Sign-up form of Userpilot.

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SaaS Payments Trends Payment Solutions Payment Methods 103

User Pilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. This can be a broken link, poor onboarding , confusing UX, etc. The most valuable types of data to track are email click tracking, link click tracking, and UX click tracking.

Engagement 97

Engagement Underperforming Technical Team SaaS User Experience 97

User Pilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process. But where do you begin?

Onboarding 96

Onboarding VP of Engineering SaaS Consulting 96

User Pilot

FEBRUARY 15, 2023

In this article, we’re going to explore the difference between good and bad friction, and then unpack several examples of where introducing good friction into the product can help enhance the experience and increase product adoption. Good friction can be introduced at various points in the onboarding process to increase adoption.

SaaS Payments 98

SaaS Payments Payment Methods Payment Services Payments 98

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo dashboard. Who can use the Pendo app?

Underperforming Technical Team 91

Underperforming Technical Team AI Scale Onboarding 91

User Pilot

JUNE 8, 2023

In this article, we’ll walk you through everything you need to know about event data with industry-leading examples. After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. Segment users using event properties in Userpilot.

SaaS Payments 93

SaaS Payments Data Payment Solutions Payments 93

User Pilot

JULY 9, 2023

An example of good usability is a growth platform that enables product and customer success teams to quickly create quality microcopy thanks to an intuitive and easy-to-use AI-powered writing assistant. Usability vs. User Experience (UX). What is an example of product usability? Source: UX Planet.

User Experience 97

User Experience Sales Recruiting Scale Interviewing 97

User Pilot

JUNE 19, 2023

An example of user flow is a sign-up flow , breaking down the individual steps a user needs to follow to create an account. initial engagement, onboarding, customer support, and so on – not just a task in your app). An example of a detailed user flow diagram. What are some user flow examples? Happy path example.

Onboarding 95

Onboarding User Experience Churn Engagement 95

User Pilot

JULY 27, 2023

UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Average salary: $151,254/yr. Average salary: $95,566/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! What is goal-oriented user onboarding?

Onboarding 88

Onboarding SaaS Education Engagement 88

User Pilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. Then, it’s relatively simple to create an onboarding process that meets their needs and drives adoption. What are onboarding tooltips? Ready to get started? Let’s dive in!

Onboarding 97

Onboarding Underperforming Technical Team SaaS Compensation 97

User Pilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding 98

Onboarding Underperforming Technical Team Software Review Technical Review 98

User Pilot

JULY 30, 2023

You can segment customers by: Segmenting trial customers to improve onboarding , user experience , and conversion rates. For example, if you know that a user segment has used a certain feature for the last few days, you can trigger tooltips to deliver further guidance that’s relevant to their product use case. Behavioral segmentation.

Scale 96

Scale Marketing Onboarding User Experience 96

User Pilot

AUGUST 2, 2023

12 Customer engagement strategies for driving retention: Personalize the onboarding process for new users to boost engagement. Engage users right from the start of their journey with onboarding checklists. Use video tutorials to engage customers in the onboarding process Announce new features using modals to drive new feature adoption.

Engagement 90

Engagement Strategy SaaS Customer Lifetime Value 90

User Pilot

APRIL 18, 2023

An example of a rating scale question is the Net Promoter Score (NPS) survey, where users are asked how likely they are to recommend a product (from 0 – 10). Rating scale question example. Multiple-choice questions example. Likert scale survey example. Example of an open-ended question.

Scale 96

Scale Market Research Scaling Churn 96

User Pilot

JUNE 7, 2023

This article shows you different types of CES survey templates and examples of questions to include in them. Example of questions to ask in your customer effort surveys: On a scale of 1-7, how easy was it to use the [X feature]? Were the instructions you received during the onboarding stage easy to follow? We got you covered!

Onboarding 85

Onboarding Scaling Customer Support Branding 85

User Pilot

FEBRUARY 24, 2023

TL;DR Appcues is a product adoption platform that allows you to track and analyze product usage and design onboarding experiences to drive feature and product adoption. Flows are sequences of onboarding UI patterns , like modals, slideouts, hotspots, and tooltips. Let’s get right to it, shall we? What can you do with Appcues analytics?

Software Review 96

Software Review Engagement Onboarding Pricing 96

User Pilot

JUNE 30, 2023

For example, to accommodate longer string lengths in other languages, you may need to change your UI. For example, you may need to make allowances for different date formats, currencies, or preferred payment systems. What is an example of content localization? Languages differ in string lengths.

SaaS Payments 92

SaaS Payments Outsourcing Services Payment Solutions Payment Services 92

User Pilot

MARCH 21, 2023

There are several examples from across the SaaS world of user task analysis: read on below to find out more. This enables you to improve your product’s UX by eliminating friction points in the process and reducing users’ mental workload. How to analyze user tasks for creating a successful product UX? User tasks.

User Experience 89

User Experience Interviewing Onboarding SaaS 89

User Pilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. But what are some contextual onboarding examples that could inspire you to implement it? So if you want to learn how to apply contextual onboarding tactics to grow your business, keep reading.

Onboarding 85

Onboarding Engagement Retention Software 85

User Pilot

FEBRUARY 4, 2023

These are just a couple of questions we answer in this blog. Usability testing is great for optimizing UX and making the navigation around the product more intuitive. The hypothesis could be ‘if we add an onboarding checklist to the welcome screen, it will help users experience product value.’ Let’s do it!

Interviewing 98

Interviewing Onboarding Engagement Development 98

User Pilot

OCTOBER 18, 2022

For example, you might detect flaws in the UX design that compromise the user journey, customer engagement, and customer satisfaction. Ultimately, it helps UX designers and product managers understand user behavior and eliminate unnecessary steps in the user path. Let’s learn from an example. User behavior analysis.

User Experience 97

User Experience Underperforming Technical Team Churn Retention 97

User Pilot

JANUARY 30, 2023

But what are some product adoption examples you can learn from? That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Using onboarding checklists to help users reach activation as soon as possible, like Userpilot. Activation.

Technical Review 95

Technical Review Software Review Underperforming Technical Team Education 95

User Pilot

JANUARY 30, 2023

It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. Customer behavior analysis can give you insights about bad UX, rage-clicking, features of high and low interest, etc. Use tooltips to show your users around the product.

Customer Lifetime Value 96

Customer Lifetime Value Software Review Retention Churn 96

User Pilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. Userpilot allows teams to automate in-app user onboarding and feedback collection. The ROI of marketing automation is on average $5.44 for every $ invested.

Marketing 95

Marketing SaaS Social Media Onboarding 95

User Pilot

AUGUST 10, 2023

It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. This will give you rich insights you can use to refine your onboarding strategy and improve the customer experience. For example, you might want to send your surveys after 2-4 logins. an invoicing app.

SaaS Payments 91

SaaS Payments Payment Solutions Software Review Interviewing 91

User Pilot

FEBRUARY 4, 2023

Growth metrics are helpful across multiple departments, especially with product teams, marketing teams, and UI/UX designers. Growth metrics are valuable for product teams, marketing teams, and UI/UX designers. UI/UX designers : Create more user-friendly experiences by tracking user behavior during a specific period.

Acquisition 98

Acquisition Retention Churn Metrics 98

User Pilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). Malewicz’s take on mobile onboarding screens.

Technical Review 89

Technical Review Onboarding Mobile Retention 89

User Pilot

MAY 30, 2022

UI feedback is important when designing a product and its’ UX as it helps users achieve their goals easily. Check out the examples below and replicate them in your product. For example, when a user clicks on a button and nothing happens, it causes friction. Why is feedback important in UI/UX design?

Software Review 75

Software Review SaaS Systems Review Onboarding 75

User Pilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Successful customer education program examples in SaaS.

Education 98

Education SaaS Onboarding Customer Success 98