User Pilot

FEBRUARY 20, 2023

You can analyze the behavior of each of them and in Pendo you can target them with in-app guidance. To collect qualitative user feedback and requests , you need a separate Pendo Feedback module. Which of them should you choose to generate growth insights for your product? This is a serious dilemma. How does this sound?

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

User Pilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? User sentiment analysis is the process of collecting user feedback data and analyzing the sentiment and intent behind it using tools like natural language processing. Act on insights to drive positive sentiment.

Social Media 105

Social Media Software Review Technical Review Machine Learning 105

User Pilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. Who can use the Pendo app?

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

User Pilot

NOVEMBER 5, 2023

Create onboarding checklists for each customer segment to guide them through your product and help them achieve immediate success. Other ways to scale customer success include providing a resource center , offering regular webinars , and regularly collecting customer feedback. Book a demo today to learn more!

Scale 104

Scale Customer Success Scaling SaaS 104

User Pilot

OCTOBER 31, 2023

Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both. What is automated in-app onboarding? But it’s not your only option.

Onboarding 105

Onboarding Scale Customer Success Scaling 105

User Pilot

NOVEMBER 12, 2023

Here’s a breakdown of the main benefits: Inform feature development with customer sentiment : By comprehending the intent behind your customers' requests and feedback, you can prioritize feature development that aligns with customer expectations and needs. You’ll also learn: What customer intent means, along with the three major types.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Contextually triggered in-app surveys are great for collecting feedback about new features.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

MARCH 9, 2023

You can also easily create in-app guides and customize them in the Visual Design Studio. The in-app guides included in the free plan are banners , lightboxes, tooltips , and walkthroughs. The free plan doesn’t include experimentation to test your guides. Appcues is a better option than Pendo for mobile apps.

Software Review 98

Software Review Technical Review Systems Review Scale 98

User Pilot

JANUARY 16, 2024

TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. create content, and more. create content, and more.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

JUNE 9, 2023

Here are the ways you can segment onboarding messages to personalize the customer experience: Segmenting new users helps you send relevant, customized in-app messages. Analyzing feature usage helps you identify features with high/low engagement and provide in-app guidance to improve feature engagement.

Onboarding 94

Onboarding SaaS User Experience Engagement 94

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Ready to start tracking user funnels for your in-app user journeys? These range from landing page conversion journeys to in-app onboarding journeys.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

JANUARY 29, 2023

To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. Slack uses in-app microsurveys to regularly collect customer feedback. Slack uses in-app microsurveys to regularly collect customer feedback.

Business 98

Business Social Media Underperforming Technical Team Onboarding 98

User Pilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? TL; DR A knowledge base helps your customers access product guides and find answers to their various queries about your product. Feedback options like feature requests offer insight into customers’ needs. Then, you’ve come to the right place!

SaaS 95

SaaS Education Customer Support Onboarding 95

User Pilot

APRIL 14, 2023

A good adoption solution requires an engagement layer for in-app guidance. A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. Most of the platforms offer a solid engagement level and enable you to collect user feedback in-app.

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

MARCH 6, 2024

To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. Regularly gather customer feedback, for example, via in-app surveys , to enhance their experience and retain them. How do you create a robust product funnel for your SaaS?

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

APRIL 27, 2023

for in-app guidance In-app surveys that can be triggered contextually Advanced product analytics to help you monitor feature usage , clicks, hovers, etc. By analyzing feature usage, interaction with in-app guides, page visits, etc., Seamless onboarding flows are game changers. Building a tooltip in Userpilot.

Onboarding 96

Onboarding SaaS Engagement Education 96

User Pilot

AUGUST 30, 2023

Use segmentation for automating in-app messages with solutions for specific issues. Triggering in-app surveys to gather insights about and understand customer expectations. Triggering in-app surveys to gather insights about and understand customer expectations. to reduce your overall time to resolution.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

User Pilot

DECEMBER 19, 2023

Collect and act on customer feedback to improve satisfaction. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. An account manager now has to do much more than just look at the finance side of things. Personalizing customer workflows according to their needs.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

Buffer Resources

JANUARY 20, 2023

We want to be ready to handle that ticket volume, quickly answer any questions about any nuance of the new feature, and effectively channel feedback to the product teams that built it. The Product Marketing Manager will start drafting the comms for the launch, including the emails, blog posts and social content.

Technical Review 107

Technical Review Engineering Customer Support Communication 107

User Pilot

JUNE 29, 2023

This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. User documentation comes in many shapes and sizes: step-by-step guides or manuals, frequently asked questions, video tutorials, release notes , and more.

Management 98

Management Technical Review Software Review Customer Support 98

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same.

AI 98

AI Customer Success Technical Review Generative AI 98

User Pilot

MAY 22, 2023

Segment users based on their in-app activity, JTBDs, and product usage data. Then, exploit in-app communication channels such as tooltips and modals to provide ongoing support. Create a personalized in-app resource center to help users find solutions relevant to their use case. Segment users on a variety of factors in Userpilot.

Onboarding 96

Onboarding Social Media Retention Branding 96

Totango

JANUARY 3, 2024

4 key behaviors shaping the next generation of CS As we look towards the future, we’ve identified four key behaviors shaping the next generation of customer success: leading with business growth, starting with customer results in mind, using adoption and feedback to drive advocacy, and leaning into enterprise integration.

Software Review 113

Software Review Scale Customer Success Innovation 113

User Pilot

JUNE 30, 2023

Use interactive walkthroughs to guide users and boost onboarding engagement. Introduce new features to existing customers with in-app banners. Elevate customer experience by offering 24/7 customer support with interactive self-serve guides. Collect customer feedback and analyze it to take action to address them.

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97

User Pilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Consider some examples: Guide new users with an onboarding checklist to adopt the product or service.

Education 98

Education SaaS Onboarding Customer Success 98

User Pilot

JANUARY 9, 2023

Regularly collect feedback and act on them, help them discover features contextually, and implement a customer loyalty program. More than simply becoming repeat customers, loyal customers are delighted to offer positive feedback and recommend your product/service to others. Help customers gain full value from your product.

Customer Lifetime Value 98

Customer Lifetime Value Retention Marketing Scale 98

User Pilot

JULY 18, 2023

Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products! Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making.

Software Review 98

Software Review Software Management Azure 98

Subscription Flow

APRIL 18, 2024

Dating apps like Tinder and Bumble, especially in wealthier countries like the US and France, have reached this point where they have become so popular among their potential users that they are now really struggling to find new users. These include discerning the frequency of usage and the details provided by customers during feedback.

Engagement 84

Engagement Customer Lifetime Value Revenue Subscription 84

User Pilot

JULY 17, 2023

In this guide, we’re going to show you how to use data analytics to improve the customer experience! The only way to provide an exceptional customer experience is through analyzing customer feedback and customer analytics — then using all the data to make your next decisions.

Data 98

Data Customer Lifetime Value Retention Churn 98

User Pilot

JULY 5, 2023

Use interactive walkthroughs to guide users step-by-step, highlight key tasks, and engage more customers during onboarding. Collect real-time customer feedback across the customer to identify pain points. Analyzing feedback for uncovering actionable insights. Segmenting customers to send targeted in-app messages.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

User Pilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. It enables you to collect user feedback and make improvements before a full launch. What is a product launch?

Scale 105

Scale Social Media Market Research Onboarding 105

User Pilot

MARCH 16, 2023

This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. What is UserGuiding? This package allows up to 20,000 MAUs.

Pricing 98

Pricing Software Review Technical Review Onboarding 98

User Pilot

MAY 22, 2023

This article guides you to make an excellent CX strategy with best practices and tips. Offer self-service support in multiple formats and an in-app resource center. Customer feedback data at various touchpoints and later close the feedback loop by analyzing feedback and taking action. Let’s start!

Strategy 96

Strategy SaaS AI Search Customer Support 96

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. They can take several forms, including: In-app guides. Integrations: does the platform integrate with other tools you’re using to engage customers, such as your live chat app or email autoresponder?

Engagement 105

Engagement Onboarding Artificial Intelligence Social Media 105

User Pilot

AUGUST 16, 2023

When developing your product , address app performance issues to improve user retention. Tracking in-app user behavior helps identify friction points that need improvement to lower churn. Tracking in-app user behavior helps identify friction points that need improvement to lower churn. Why is customer retention important?

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

MARCH 17, 2023

Customer needs analysis is a method of getting customer feedback to guide product developments. Using a customer journey map, you can analyze customer feedback at each stage to improve your product. Customer surveys are great for getting direct feedback from customers at each stage of the customer journey to assess their needs.

Trends 98

Trends Pricing Onboarding Development 98

User Pilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? They use video within their own product tour, personalizing the experience with engaging, in-app video messaging. You’ve landed at the right place. Jira opts for a more classic product tour approach.

Onboarding 98

Onboarding Education Engagement Social Media 98