SaaStr

DECEMBER 31, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The New Normal: 700 Employees at $200,000,000 in ARR ServiceTitan: The First Great SaaS IPO of 2024 (Potentially) at $500,000,000+ ARR Why The Greatest Sales Teams Just Kill It On Dec 31. When Everyone Else Has Gone Home.

Scale 238

Scale Sales Hiring AI Customer Success 238

SaaStr

FEBRUARY 4, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 3 Big Changes in Running SaaS Companies in 2024 My Best Advice for 2024: Work Harder To Really Scale, You Need $1M on Your Balance Sheet for Every $2M in ARR How Long Does It Take to Close an “Average” Deal in SaaS?

Scale 225

Scale SaaS AI Enterprise 225

SaaStr

JANUARY 28, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Venture Backed or Bootstrapped? SaaStr 717: How Enterprise SaaS Companies are Buying AI (or Not) with ContextualAI, Anthropic, and Glean   3. How Revenue Leaders at Box, Calendly, and Lattice Scaled From $0 to $100M+ and Beyond 2.

Scale 225

Scale AI Cloud Enterprise 225

SaaStr

DECEMBER 24, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 10+ Signs of a Mediocre Hire The Where, When, and How of AI with Theory Ventures, Open AI and More 15 Signs You Have a SaaS Metrics Problem (and How to Fix it) 4 Recent, Very Bad, Truly Terrible Customer Success Experiences.

Sales Hiring 233

Sales Hiring Scale AI Metrics 233

SaaStr

NOVEMBER 13, 2023

How do you scale a product organization quickly? Let’s see how Drata does it — a relatively young company of only 2.5 You put the product in the hands of users and use real data from real users to measure success and determine how the features are being used. 1: Ship Fast. What does shipping at 60% mean?

Scale 249

Scale Scaling Sales Hiring Construction 249

SaaStr

OCTOBER 16, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 5 Interesting Learnings from HubSpot at $1.7 Your Customer Success Team Probably Really Are Just Gap Fillers. SaaStr 598: CEO Systems: 5 Lessons Learned from Scaling at Every Growth Phase with HashiCorp CEO Dave McJannet. ?.

Venture Capital 287

Venture Capital Business Model B2B Startup 287

Intercom, Inc.

OCTOBER 2, 2018

Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom. Simultaneously, Intercom has introduced features for larger companies: our customer base now runs the full gamut from early stage startups to large established companies.

Sales Hiring 162

Sales Hiring Scale Social Media Content Marketing 162

ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. You can see this is the case by taking a look at the Google search trends for “Customer Success” and “Customer Experience” over time.

Customer Success 98

Customer Success Consulting Churn Trends 98

SaaStr

JANUARY 22, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 5 Interesting Learnings from Docebo at $145,000,000 in ARR Fractional CROs and CMOs: The Only Times I’ve Ever Seen Them Work 90%-95% of Salespeople Won’t Make It At Your Startup. A 6 Part Test to Help You Get It Right.

Scale 213

Scale Customer Success Venture Capital Sales Hiring 213

SaaStr

JANUARY 8, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Capital Efficiency is Back in Fashion. Where Customer Success Reports To Typically, Who Really Owns Renewals, And More from ChurnZero. How to Build a Multi Product Business with Carta’s CEO and CMO. Top Videos This Week: 1.

VP of Engineering 234

VP of Engineering Scale Sales Hiring Revenue 234

SaaStr

FEBRUARY 19, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Salesforce Ventures: Only 150 Private SaaS Companies Have Hit $100,000,000 in ARR Want Happy Customers? For Your Customer Success Team — And You. Implement the 5-Visits-Plus-2-Badges Rule. It Always Pays Off.

Scale 224

Scale Venture Capital Startup Retention 224

SaaStr

FEBRUARY 14, 2024

Dear SaaStr: How often will a sales engineer also wear a customer success hat in an early stage of an SaaS startup? And as you scale, the role should likely end there. Traditional customer success, and/or a specific team for deployments, can take the baton from there. Pretty darn common.

Scale 252

Scale Engineering Customer Success Startup 252

SaaStr

MARCH 12, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Challenge with SMB SaaS: High Growth Can Only Mask High Churn For Just So Long (Updated) The 8 Signs of a Failing Sales Rep. SaaStr 639: Scaling a SaaS Sales Team While Building Culture with Figma VP of Sales Scott Pugh    4.

Scale 217

Scale SMB Sales Scaling 217

SaaStr

FEBRUARY 9, 2024

Before joining Zapier, Giancarlo was at Atlassian as a technical sales lead before moving to DropBox as a Senior Director of Growth and Monetization, and was CMO at Confluent – so he has a wealth of knowledge from Zapier’s Go-To-Market history as well as these successful SaaS companies to pull from. At the same time?

Scale 286

Scale Sales Hiring Sales Marketing 286

SaaStr

DECEMBER 25, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Why The Greatest Sales Teams Just Kill It On Dec 31. 4 Recent, Very Bad, Truly Terrible Customer Success Experiences. SaaStr 616: Secrets to SMB at Scale with Hubspot CEO Yamini Rangan and SaaStr Founder & CEO Jason Lemkin. .

Scale 218

Scale Venture Capital SMB Scaling 218

SaaStr

OCTOBER 2, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Why Your Cost of Sales Generally Doubles As You Scale. How Long It Roughly Takes to Close a Deal in SaaS. Each week, we round up our most popular content so you can catch up on anything you may have missed. Top Videos This Week: 1.

Cloud 277

Cloud Scale SMB B2B 277

SaaStr

FEBRUARY 19, 2024

It was a pretty strong conversation and we took a lot of our learnings over the years and focused on how to learn to do sales right if you come from a product-first background: It’s good. How long a founder should be doing sales ? How to comp your salespeople ? How to interview salespeople ?

Sales Hiring 268

Sales Hiring Scale Sales Headcount 268

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!

Customer Success 52

Customer Success Scale Technical Review AI Search 52

SaaStr

FEBRUARY 26, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Ode to the $100,000,000 Exit The Sales Rep Making $500,000 That Was Angry About His Base Salary Want Happy Customers? For Your Customer Success Team — And You. Implement the 5-Visits-Plus-2-Badges Rule.

CTO 204

CTO Scale Interviewing Retention 204

SaaStr

FEBRUARY 5, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Dear SaaStr: Is It OK to Fly First Class to Close A Big 7 Figure Deal? SaaStr 628: Revenue Alignment: How to Pull Marketing, Sales, and Customer Success Together with Divvy CRO Sterling Snow  5. But Software?

Sales Recruiting 213

Sales Recruiting Sales Hiring Scale Venture Capital 213

SaaStr

JANUARY 1, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 2022: A Cr*p Year for SaaS IPOs. Dear SaaStr: What Were Some of the Toughest Lessons You Learned About How to Build a Successful SaaS Business? How to Build a Multi Product Business with Carta’s CEO and CMO.

VP of Engineering 204

VP of Engineering Scale Mobile Scaling 204

SaaStr

DECEMBER 14, 2023

In the latest installment of SaaStr’s What’s New series – where we sit down with the leaders in SaaS and Cloud for the inside scoop on what’s top of mind and what’s new, SaaStr CEO and Jason Lemkin chats with the CMO of Google Cloud, Alison Wagonfeld. Right now, 70% of the GenAI startups are using Google Cloud.

Cloud 263

Cloud Scale AWS AI 263

SaaStr

MAY 8, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Average SaaS Leader Grows 54% … At $1 Billion in ARR. Why NRR is Probably The Wrong Core Metric for Your Customer Success Team. 9 Things Your New Head of Product Should Do in Their First 30 Days. Co-Founder Lloyed Lobo.

Scale 254

Scale Engineering Payment Features Sales 254

SaaStr

APRIL 7, 2024

So just a little while back, Lenny Rachintsky had me on his hyper-popular podcast to talk about scaling sales, from the perspective of a founder who hasn’t really done sales. They really are a great checklist when you are starting to scale sales in SaaS: #1. Hire a VP of Sales to help you scale from three sales reps to 300 reps.

Sales Hiring 271

Sales Hiring Scale Headcount Sales 271

SaaStr

FEBRUARY 20, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Your Sales Efficiency Will Probably Plummet Toward $10m ARR. SaaStr 527: Acquiring 10,000 SMB Customers Solely from Data with Gorgias CEO Romain Lapeyre. How To Innovate Faster with Community: Insights From GitLab CEO Sid Sijbrandij.

SMB 250

SMB Scale Marketing Sales 250

SaaStr

JANUARY 29, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Why Now is a Great Time to Raise Seed Funding. SaaStr 628: Revenue Alignment: How to Pull Marketing, Sales, and Customer Success Together with Divvy CRO Sterling Snow  2. Even If It’s Awful for Series A-E Rounds.

Sales Recruiting 207

Sales Recruiting Sales Hiring Scale AWS 207

SaaStr

AUGUST 29, 2022

5 Critical and Company-Altering Learnings from B2B Startups with Y Combinator : Anu Hariharan , Managing Director at Y Combinator, will share key learnings from top B2B startups and how these pivotal lessons help founders build in any sector. Scaling Revenue in 2022: What’s the Same and What’s Different?

Scale 266

Scale Sales Hiring Marketplace as a Service B2B 266

SaaStr

NOVEMBER 27, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Where Customer Success Reports To Typically, Who Really Owns Renewals, And More from ChurnZero. How to Ensure Your First 2 Sales Reps Actually Work Out (Updated). The 3 Types of VC Bridge Rounds: 0x, 1x and 10x.

Scale 218

Scale Customer Success Scaling Marketing 218

SaaStr

MARCH 19, 2024

What does it take to become a founder, and how does it differ from operations? At hypergrowth companies raising a lot of VC money, you contemplate how to do things in a capital-efficient way, but there’s always a need for more — more pipeline, more tools, etc. As an operator, it’s less about the why and more about the how you do it.

Headcount 225

Headcount Scaling Finance Engineering 225

SaaStr

DECEMBER 5, 2021

Top Blog Posts This Week: Why The Greatest Sales Teams Just Kill It On Dec 31. Why Your Cost of Sales Generally Doubles As You Scale. Top Vids This Week: How to Scale a Successful SaaS Sales Team with Harry Stebbings and Jason Lemkin. Nick Mehta, CEO Gainsight: 10 Things That Are Changing Now in Customer Success.

Scale 250

Scale SMB Scaling Retention 250

SaaStr

FEBRUARY 13, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The 10 Keys to A Successful Board Meeting: How to Make Them Great and Not Something Everyone Dreads from Ajay Agarwal, Bain Capital Partners. 20 Interesting PLG Learnings from The Leaders in SaaS. Top Podcasts This Week: 1.

Scale 211

Scale SMB Sales Cloud 211

Valuize Consulting

DECEMBER 23, 2021

2021 was another year of radical and accelerated change for Customer Success (CS) and the business world as a whole. Amidst this year of transformative change, what was top of mind for Customer Success leaders in 2021? What’s The Real Difference Between Customer Outcomes and Customer Value? Read Article.

Customer Success 52

Customer Success Scale Leadership Retention 52

SaaStr

APRIL 24, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 1. SaaStr 548: How to Build a Super High-Retention Sales Team with Twilio SVP & GM of North America Sales, Alice Katwan. Revenue Marketing: Build for Scale with Podium’s SVP, Revenue Marketing Jess Weimer.

Sales Hiring 285

Sales Hiring Revenue Scale SMB 285

SaaStr

DECEMBER 18, 2023

At SaaStr Annual , IBM’s VP of Software and Technology Raj Datta and Director of Startups Kylie Rutherford shared how AI is changing the game for companies of all sizes. At SaaStr Annual , IBM’s VP of Software and Technology Raj Datta and Director of Startups Kylie Rutherford shared how AI is changing the game for companies of all sizes.

AI 264

AI Technology Scale Startup 264

SaaStr

APRIL 5, 2024

How do you sell against the competition or become a market leader in a very crowded space? How did Apollo become a market leader in a hypercompetitive space? How do you do that? They want to know how quickly they can book a meeting or generate pipeline, not waste 3 weeks onboarding to a new sales tool.

Scale 210

Scale Sales Hiring Pricing SMB 210

SaaStr

JANUARY 5, 2024

For context – Ashley had previously helped Sam scale Brex’s outbound sales from $2M to over $300M in ARR as Senior Director of SDR. Ashley joined Brex at $2M in ARR, and she was tasked with taking what existed and scaling it. For Brex, that meant starting with first-degree LinkedIn connections in their ICP.

Sales Hiring 274

Sales Hiring Sales Recruiting Scale Outbound Sales Team 274

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. Customer Success Is Vulnerable to Cuts Jason shared that he didn’t realize how vulnerable customer success was to cuts until 2023.

Sales Hiring 270

Sales Hiring Customer Success Scale AI 270