User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. What is user onboarding?

Onboarding 75

Onboarding SaaS User Experience Scale 75

User Pilot

MAY 17, 2023

What’s product experience (PX)? And most importantly, how do you create product experiences that delight your users? We also look at a few examples of companies delivering outstanding product experiences. Product experiences are mainly the domain of the product teams. Why does it matter?

Customer Lifetime Value 86

Customer Lifetime Value User Experience Onboarding Scale 86

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 112

Customer Success Software Review Technical Review Enterprise 112

User Pilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Onboarding 87

Onboarding Scale Customer Success Scaling 87

User Pilot

FEBRUARY 26, 2024

How is it different from sales funnel analysis? And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. What is marketing funnel analysis?

Marketing 92

Marketing Sales Funnel Forecasting Customer Lifetime Value 92

User Pilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Let’s get right to it!

User Experience 77

User Experience Onboarding AI Technical Review 77

User Pilot

AUGUST 6, 2023

How do you calculate marketing automation ROI? More importantly, how can marketing teams maximize it? Effective marketing automation enables teams to deliver personalized experiences for different user segments. Resource centers and chatbots are another way to provide automated guidance and support to users.

Marketing 86

Marketing SaaS Social Media Onboarding 86

Subscription Flow

FEBRUARY 27, 2024

These difficulties vary from increasing revenue streams (that, in return, require turning users who are free into paying customers), making sure that payments are made on time, strategically upselling users to premium tiers, and following up on late payments.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

User Pilot

JUNE 19, 2023

And which are the best tools available on the market at the moment? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. For user onboarding in digital products, product adoption platforms like UserGuiding , Chameleon , and Userpilot are more suitable.

Systems Review 87

Systems Review Management SaaS Education 87

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Let’s break down how customer journey touchpoints fall into each category. Guiding customers through onboarding.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

Retention 97

Retention Social Media Customer Lifetime Value Churn 97

User Pilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process.

Onboarding 88

Onboarding VP of Engineering SaaS Consulting 88

User Pilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users.

Management 91

Management Software Review Social Media Onboarding 91

User Pilot

JULY 30, 2023

Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. In this article, we’ll look into how to use marketing automation segmentation to drive growth and the best tools for it. Behavioral segmentation. Preference-based segmentation.

Scale 89

Scale Marketing Onboarding User Experience 89

User Pilot

OCTOBER 6, 2023

Best of all, it compounds its ROI as you start iterating strategies and optimizing your marketing process. But how can you use it? When users are considering your product and comparing it with other alternatives. When users are considering your product and comparing it with other alternatives. Interest stage (ToFu).

B2B 99

B2B Development Team Review Software Review Marketing 99

User Pilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. We also check out Pendo’s pricing plans and what its users think about it. You start designing Pendo onboarding experiences by setting business and user goals.

Software Review 94

Software Review Onboarding Pricing Engagement 94

User Pilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? Whichever model you choose for your product, there are things you can do to help your users convert. So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates?

SaaS Payments 93

SaaS Payments B2B SaaS Payment Solutions 93

Totango

AUGUST 16, 2022

Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. Here’s our guide to today’s best customer retention management software. First, we’ll define what customer retention automation is.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. You can identify potential churn in the following ways: Monitoring user interactions and identifying sudden spikes or drops in activity.

Churn 85

Churn Retention Onboarding Engagement 85

User Pilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users.

Underperforming Technical Team 81

Underperforming Technical Team AI Scale Onboarding 81

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! Let’s get started.

Onboarding 78

Onboarding SaaS Education Engagement 78

User Pilot

FEBRUARY 26, 2023

If you’ve not created one before, you might wonder what a customer success renewal playbook is, why it’s essential, and how to create one. If you’ve not created one before, you might wonder what a customer success renewal playbook is, why it’s essential, and how to create one.

Customer Success 88

Customer Success SaaS Retention Education 88

User Pilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers.

Onboarding 89

Onboarding SaaS Mobile Education 89

User Pilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience.

Onboarding 89

Onboarding SaaS Engineering Pricing 89

User Pilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. TL; DR. Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. This article examines what customer education is and why it’s important.

Education 96

Education SaaS Onboarding Customer Success 96

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Social Media 85

Social Media Data SaaS Scale 85

User Pilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. Want to see how?

Artificial Intelligence 80

Artificial Intelligence AI Onboarding Machine Learning 80

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Strategy 85

Strategy Software Review Business SaaS 85

User Pilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. What the best customer data platform is for SaaS companies. There are four types of customer data – user persona data, customer behavior data , customer journey activity data , and customer satisfaction data. Get a Userpilot Demo here.

Data 96

Data Data Analysis Software Review SaaS 96

User Pilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Artificial Intelligence 80

Artificial Intelligence AI Machine Learning SaaS 80

User Pilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? How to calculate churn rate so you know where you stand. A churned user matters because it’s harmful to growth. Let’s get started.

Churn 92

Churn Software Review SaaS User Experience 92

User Pilot

JANUARY 23, 2023

Real-time personalization is what your users have come to expect from their customer experience. Everyone has their own goals and challenges, and they want their product experience to be tailored to what they need. Determine the next-best steps for each stage in the journey. Let’s get started.

Software Review 93

Software Review Onboarding Social Media Engagement 93

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. Best if they can be personalized for different user segments.

SaaS 94

SaaS Onboarding Pricing Mobile 94

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Why Do You Need to Elevate Customer Experience? 54% of U.S.

Branding 103

Branding Technology Customer Success Onboarding 103

User Pilot

JANUARY 29, 2023

What do good product experience examples have in common? In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. It also examines some good customer experience examples and how you can design one.

Business 97

Business Social Media Underperforming Technical Team Onboarding 97

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? This is a question every customer success manager must address in order to turn free users into paying customers. TL;DR The free trial conversion rate is the percentage of users that upgrade from a free trial to a paid account. Userpilot can help.

Strategy 83

Strategy SaaS Payments Payment Solutions Payment Methods 83

User Pilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. It’s not a ‘hack’ or a quick fix: it’s a mindset shift in how you approach your user onboarding process. Ready to transform new users into lifelong customers? Then let’s get started!

Onboarding 93

Onboarding Customer Success Scale Strategy 93