Totango

SEPTEMBER 15, 2022

Customer Success Dashboard Metrics: Nine Top KPIs You Need to Monitor. But the number of customer success metrics SaaS providers can track is extensive. Then we’ll look at nine of the most critical SaaS customer success metrics to monitor to ensure that your CS strategy achieves the intended results. Revenue churn rate.

Customer Success 92

Customer Success Metrics Churn Forecasting 92

User Pilot

DECEMBER 12, 2022

Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. Customer loyalty and support metrics: customer retention rate, net promoter score, customer satisfaction score , customer effort score, etc. Product usage metrics. Choose no-code engagement tools instead.

Engagement 95

Engagement Metrics Scale Customer Lifetime Value 95

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Scale Technical Review AI Search 52

SaaStr

MAY 8, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Average SaaS Leader Grows 54% … At $1 Billion in ARR. Why NRR is Probably The Wrong Core Metric for Your Customer Success Team. Each week, we round up our most popular content so you can catch up on anything you may have missed.

Scale 221

Scale Engineering Payment Features Sales 221

SaaSHolic

FEBRUARY 23, 2022

If you’re looking for the top SaaS blogs and influencers you’ve come to the right place. The list is organized into four categories: entrepreneurs, venture capitalists, communities, and companies. He tweets at lot and also writes at Intercom’s blog. Danielle is very active on twitter and shares her thoughts on medium regularly.

Venture Capital 52

Venture Capital SaaS Social Media Startup 52

SaaStr

JANUARY 26, 2024

One metric I wanted to highlight. As we can see below, the averages also vary substantially by category. So Vendr has their latest SaaS Buyer Report out here. There’s plenty of good data in there and it’s worth a read. And look, average sales cycles are almost meaningless. Bigger deals take longer.

SaaS 256

SaaS Benchmarks B2B Metrics 256

SaaSHolic

FEBRUARY 6, 2023

If you’re looking for the top SaaS blogs and influencers you’ve come to the right place. The list is organized into four categories: entrepreneurs, venture capitalists, communities, and companies. He tweets at lot and also writes at Intercom’s blog. Danielle is very active on twitter and shares her thoughts on medium regularly.

Venture Capital 52

Venture Capital SaaS Social Media Startup 52

Buffer Resources

AUGUST 7, 2023

years into my time at Buffer, I realized I was about to hit 100 articles written for the Buffer blog. Over time, as I grew comfortable with the social media space, I started to understand what would best move the needle for our core metric: page views. After randomly deciding to count how many articles I had written 1.5

Social Media 52

Social Media Systems Review Technical Review Software Review 52

SaaStr

JANUARY 11, 2023

Profitable and capital-efficient is back in fashion: (Still, I’d argue it should be worth much more with these metrics, especially given that it has $212m in cash on its balance sheet). Not enterprise-high NRR, but about what I’d expect from their ACV and category. 5 Interesting Learnings: #1. Just Quiet Compounding.

Scale 328

Scale Pricing Scaling Enterprise 328

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Top 4 Metrics Chief Customer Officers (CCOs) Must Know. With a dizzying number of SaaS metrics—from acquisition costs and account expansion to customer churn and satisfaction—all vying for headspace, CCOs must focus on the measurements that really matter. To find out who wins, check out the recap.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

SaaStr

JANUARY 12, 2024

If there were one or two metrics or data points that Nick learned at Gainsight by sitting in on board meetings, what were they? PS – watch his recent deep dive on this and a bunch more SaaS metrics for 2024 in the Workshop he did with us.) But we have to remake the whole category from scratch. There’s a lot of nuance.

Sales Hiring 239

Sales Hiring Customer Success Scale AI 239

SaaStr

AUGUST 22, 2021

Recently Bessemer Venture Partners did another great deep give on Cloud metrics at the Cloud 100. A few metrics really stood out to me this year: Their “Cloud 100” top private Cloud and SaaS companies are now worth on average a stunning $5.2B. Fintech is the biggest driver, pulling away from all other categories.

Cloud 308

Cloud Scale SaaS Acquisition 308

User Pilot

APRIL 7, 2021

How important are your user engagement metrics? You need to focus on the right metrics. Some metrics will show if you are currently doing well, projected to do well soon, and if you’re correctly steering the wheel in the right direction long term. What Are User Engagement Metrics? What Are User Engagement Metrics?

Engagement 73

Engagement Metrics Scale Benchmarks 73

Totango

APRIL 16, 2021

Knowing the user engagement metrics that matter for your business can help improve your performance. Here are six top KPI categories to track: License utilization. Support metrics. We’ll cover what each of these metrics measure, why they’re important and how to track them. Support Metrics. Product adoption rate.

Engagement 69

Engagement Metrics Churn Customer Support 69

SaaStr

SEPTEMBER 13, 2023

Sacks believes there will be a co-pilot for every professional job category and also horizontal job functions like marketing and sales. A lot of categories are emerging, like sales enablement. You might see five or six categories here, but they’re all trying to get into each other’s business, and buyers only want one of them.

SaaS Payments 208

SaaS Payments Payment Solutions AI SaaS 208

Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI.

Software Review 111

Software Review Scale Customer Success Innovation 111

Kellblog

OCTOBER 19, 2021

“The nice thing about metrics is that there are so many to choose from.” Translating it to metrics: Do we start every quarter with sufficient pipeline coverage ? I have written a lot of pretty in-depth material on managing the pipeline in this blog and I won’t rehash all that here. “Data, data everywhere.

Sales Hiring 109

Sales Hiring Metrics Sales Forecasting 109

OpenView Labs

NOVEMBER 16, 2021

Generally, success hinges on a company’s ability to acquire a deep understanding of the metrics that most accurately gauge company performance and profitability. A Quick Glossary of SaaS Metrics. Essentially, this metric is the marketing component of CAC (see below). Annual Recurring Revenue (ARR). Big mistake.

Benchmarks 71

Benchmarks Metrics Scale Sales Recruiting 71

SaaStr

NOVEMBER 17, 2023

So one thing that has exploded in SaaS in the past decade is the role of Private Equity buying both public SaaS companies (to take them private, “fix” some metrics, and IPO or sell them again), and generally later-stage private SaaS companies. PE wants to invest in leaders, if not necessarily always #1 in a category.

AWS 239

AWS SaaS Pricing Acquisition 239

SaaSX

SEPTEMBER 16, 2019

Let’s face it: SaaS metrics are confusing! What metrics should you be tracking? These 5 articles will get you out of the SaaS metrics maze and on your way to success today! These 5 articles will get you out of the SaaS metrics maze and on your way to success today! SaaS Metrics for Product Managers.

Metrics 45

Metrics SaaS Sales Hiring Systems Review 45

SaaStr

MAY 29, 2019

We found our most popular speakers by speaker views and likes, session bookmarks and ratings weighing categories more heavily for overall rating than initial interest. About Claire Hughes Johnson… Sitting at number two on the list, Claire was the most steadily popular across all our metrics. Curious how we came up with this list?

Payment Methods 220

Payment Methods Payment Solutions Payment Services Banking 220

SaaStr

JUNE 7, 2023

Blosser explains the reasoning this way, “We added our second product at about $3M ARR, and I’ll tell you why we did this: We’re in this category where you have internal learning, that’s training your employees, and you have external learning, that’s training your customers and partners. Great Startups Create Their Own Categories.”

Scale 191

Scale Scaling SMB Marketing 191

SaaStr

NOVEMBER 29, 2023

Revenues have now crossed $500m in ARR, but growth is modest at 18% year-over-year and gross margins are inherently lower in the category at only 52%. DBNER decreased to 120% from 123%, a drop but still a strong metric. Still, it’s not all such great news. Fastly is also still losing money, albeit less. Let’s dig in.

Cloud 225

Cloud Enterprise Revenue Engineering 225

Totango

MAY 6, 2022

We’ll define customer health score, what metrics go into it, and what it tells you about customer accounts. ” The customer health score simplifies data from multiple data points by combining them into a single metric represented by a numeric score. Common Customer Health Metrics. What Is Customer Health Score?

Payment Features 116

Payment Features Churn Retention Metrics 116

InsightSquared

APRIL 14, 2021

The key is identifying the sales metrics that matter most and getting ahead of pitfalls with actions like managing dashboards correctly. . 12 Sales Metrics Every Sales Leader Should Know. Here are some of the top sales metrics to track to stay ahead of the competition. Today, sales leaders are leveraging this metric in new ways.

Scale 62

Scale Metrics Sales Forecasting 62

Tom Tunguz

MAY 29, 2023

Let me share some examples : This weekend, I wanted to clean up some HTML image links in older blog posts & modernize them to markdown format. Early search engines, including Google, also required specialized inputs/prompts & suffered from lesser quality results in different categories. I typed this description into ChatGPT.

ChatGPT 182

ChatGPT AI Search Artificial Intelligence Data Analysis 182

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. Customer Success Metrics that Matter.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

SaaStr

NOVEMBER 12, 2022

Especially when some other crappy company just got funded last week with worse metrics. A lot of VCs are looking for structural reasons you can win and dominate your category. Some VCs get this and just want to back the potential winner in a category. Or their friends got 7 term sheets with good-but-not- as -good companies.

Scale 338

Scale Sales Recruiting Machine Learning Artificial Intelligence 338

SaaStr

JULY 13, 2023

GRR will vary by segment and category. NRR is the NorthStar metric in SaaS, but we all agreed it can be gamed, to some extent. Most important metric to them is the % of paid base actively using the product. Yes, new customers and logos are key, but finding ways to add more value and sell to the base become what really matters.

SMB 176

SMB Scaling Metrics B2B 176

SaaStr

AUGUST 5, 2021

You’ll have to build a real model here: Many VCs and blog pieces will talk about a good metric being to spend about your first year ACV on Sales + Marketing. But here’s the thing where the blogs and such will confuse you: that’s an average. But even more so, the cheaper categories will help balance things out.

Scale 323

Scale Marketing B2C B2B 323

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them.

Social Media 92

Social Media Data SaaS Scale 92

Buffer Resources

DECEMBER 5, 2023

Each week, we (the Content team) would receive overflowing inboxes filled with requests to post articles on the Buffer blog. In 2012, we regularly had writers like Matt Ragland share their unique perspectives on the blog. First, we repurposed our existing blog guidelines and style guide.

Scale 100

Scale Benchmarks Social Media Communication 100

SaaStr

JANUARY 6, 2021

On Category Creation. From the beginning, Airtable convinced themselves that they had a different category of product through the creation of a software creation platform that anyone can use. Lastly, as a platform business, he had to avoid the temptation to optimize visible, short-term metrics such as revenue.

Scale 191

Scale Software Review Scaling Sales Hiring 191

SaaStr

SEPTEMBER 29, 2022

As consumer tech growth teams move through this adoption funnel, they evolve their north star metric. This evolution can be described in four stages—each stage with a goal measured by a specific metric. Cost per quality user is the north star metric here. PLG applies to many categories, but not all of them. Monetization.

Technical Review 233

Technical Review Technical Advisors Scale Compensation 233

SaaStr

MARCH 2, 2022

Category creation takes persistence and patience. It is vital to understand why you are launching a category creation initiative. Disrupting existing categories can be difficult, so you need to be intentional with your strategy. Do not try to create a category because it’s trendy. Do not be afraid to pivot.

Outsourcing Services 196

Outsourcing Services Scale Outsourced Development Marketing 196

Neil Patel

JANUARY 25, 2021

The search function parses attributes, categories, tags, and titles to match them with each searched term. After query matching occurs, the search engine determines listing rank by aggregating eight definitive score features : Quality of Listing Score: This metric establishes how well a listing converts. 10 Tips for Etsy SEO.

Payment Methods 135

Payment Methods AI Search Artificial Intelligence Social Media 135

OPEXEngine

FEBRUARY 9, 2021

And with more popularity comes more confusion, especially over what metrics are most important to drive the best results. Which takes us back to our first point: Measuring the right metrics at the right time is more critical than ever because the margin for error is so slim when it comes to building a successful B2B Saas company.

Metrics 52

Metrics SaaS Payment Features Customer Lifetime Value 52