User Pilot

APRIL 20, 2023

To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. Nailing the product adoption process will help boost free-to-paid conversion rates , improve customer retention , and boost customer loyalty. Let’s go!

Customer Lifetime Value 95

Customer Lifetime Value Onboarding Retention Innovation 95

User Pilot

OCTOBER 31, 2022

As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Here are five effective strategies to boost user engagement: Create interactive walkthroughs and onboarding checklists to guide users properly and remove fatigue.

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. TL;DR A customer engagement strategy combines activities and tactics to drive engagement.

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97

User Pilot

FEBRUARY 15, 2023

TL;DR A product tour demonstrates to your customers exactly how to use your product’s features. Finally, they have a proven link to boosting the activation rate. Finally, they have a proven link to boosting the activation rate. The step-by-step approach helps drag users toward activation. Why use them?

Onboarding 98

Onboarding Education Engagement Social Media 98

User Pilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product. Active users will win points to extend their trial period.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? 10 analytics dashboard examples for SaaS Dashboards are built for different aspects of your business, such as feature usage , customer journey, and digital marketing. In this article, we’ll discuss 10 analytics dashboard examples.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. You’ll also learn how to calculate user engagement for your SaaS. You’ll also learn how to calculate user engagement for your SaaS. Use feature tags, Heatmaps, and NPS.

Engagement 98

Engagement Social Media Onboarding Retention 98

User Pilot

JANUARY 30, 2023

This article features all the nooks and crannies that will help you learn how to analyse the customer journey using behavioral analytics. It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. Use Userpilot’s feature tagging to identify unused features.

Customer Lifetime Value 98

Customer Lifetime Value Software Review Retention Churn 98

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Driving users toward activation with checklists.

Retention 97

Retention Strategy Management Churn 97

User Pilot

APRIL 28, 2023

Implementing a product adoption framework can help you slash your churn rate and prevent people from leaving your product, transform your customers into your best marketing tool, and boost expansion revenue. The product adoption process has six stages: awareness, interest, evaluation, trial, activation , and adoption.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 98

User Pilot

JUNE 8, 2023

It encompasses a wealth of data like user actions, feature usage, and beyond. As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. TL;DR Event data refers to customer-generated information that indicates specific customer activities. Why should you collect event data?

SaaS Payments 98

SaaS Payments Data Payment Solutions Payments 98

User Pilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service. This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs.

AI Search 105

AI Search Software Review SaaS AI 105

User Pilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Improve feature engagement with interactive walkthroughs. Book a demo to learn more!

Engagement 97

Engagement Strategy SaaS Customer Lifetime Value 97

User Pilot

JULY 30, 2023

So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. Customer retention is the process of using activities and strategies to build strong customer relationships and thus, lead to loyal customers and repeat purchases. What is customer retention?

Acquisition 98

Acquisition Retention Customer Lifetime Value User Experience 98

User Pilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

JUNE 12, 2023

This sort of onboarding can help you and your team in many ways: faster time to value , an increase in feature adoption rates , and a boost in customer satisfaction (which should be one of your core success metrics). Next, define what the key activation points in the journey are. Boosts feature adoption.

Onboarding 97

Onboarding SaaS Education Engagement 97

User Pilot

JULY 30, 2023

This game-changer can help you foster customer relationships, drive engagement, and boost business growth. Creating active user segments and providing relevant upgrade prompts to boost customer loyalty and revenue. In the SaaS field, you can conduct welcome surveys to filter customers by their product use cases.

Scale 98

Scale Marketing Onboarding User Experience 98

User Pilot

MARCH 14, 2023

In SaaS, user segmentation is more granular than customer segmentation : customers are accounts and users are individuals within an account. By segmenting users, product managers can deliver tailored onboarding experiences via personalized in-app content and relevant feature highlights. In SaaS, there are free, trial, and paid users.

Management 98

Management Software Review Social Media Onboarding 98

User Pilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? Without product adoption, your new users will remain stuck in the activation stage, and there will be no growth. As users adopt more and more features down their journey and continue getting value from them, they become loyal and profitable customers.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Underperforming Technical Team Software Review 98

User Pilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates?

SaaS Payments 98

SaaS Payments B2B SaaS Payment Solutions 98

Totango

OCTOBER 11, 2021

Knowing what is driving customer adoption provides the information you can use to boost retention. Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Know What Is Driving Customer Adoption in Order to Boost Retention. Continuous Education.

Education 96

Education Onboarding Communication Retention 96

User Pilot

AUGUST 10, 2023

Behavioral targeting and automation is a rapidly evolving space that brings several key benefits: to name a few, you can boost customer engagement, drive loyalty , and increase retention. a case study demonstrating value might help boost feature adoption ). once they hit a ‘free’ limit of a particular feature).

Product Marketing 98

Product Marketing Marketing Churn Customer Lifetime Value 98

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? 15% is a good free trial conversion rate for SaaS products. 15% is a good free trial conversion rate for SaaS products. There are four different types of free trial models in SaaS: freemium, opt-in, opt-out, and reverse trial.

Strategy 98

Strategy SaaS Payments Payment Solutions Payment Methods 98

User Pilot

AUGUST 5, 2023

So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. Use feature tagging to track feature usage. Set up custom events to track user activities. active users, web visitors, etc.). Below is an example of a feature analytics dashboard by Userpilot.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

User Pilot

JUNE 9, 2023

Analyzing feature usage helps you identify features with high/low engagement and provide in-app guidance to improve feature engagement. Contextual secondary onboarding lets you onboard active users onto secondary features and drives continuous value. There are three core benefits of achieving this.

Onboarding 94

Onboarding SaaS User Experience Engagement 94

Subscription Flow

NOVEMBER 22, 2023

By having clear cut SaaS user adoption metrics with the help of user adoption metrics examples, you can see how to leverage these for the betterment of your business. In addition to acquisition, it also includes retained and activated users. The best ways to find those opportunities are through data, behavior, and product analytics.

Metrics 59

Metrics Customer Lifetime Value Acquisition Retention 59

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? Monthly recurring revenue tracks expected revenue from all active subscriptions to understand business health. The product activation rate determines the number of users successfully activating their accounts.

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

User Pilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. Boost user experience. Quantifiable, hard data on feature engagement, user behavior, and more. How to conduct product usage analysis in your SaaS? Activation rate.

Software 93

Software Management User Experience Metrics 93

User Pilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits. There are a huge number of examples to draw from across the SaaS world. All of this boosts customer loyalty.

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

User Pilot

JUNE 26, 2023

However, it isn’t easy to choose the right product metrics from the many SaaS metrics available. Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth. For SaaS businesses, this refers to paying customers only.

Metrics 96

Metrics Customer Lifetime Value SaaS Acquisition 96

User Pilot

JANUARY 31, 2023

TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market. A successful product launch helps SaaS companies establish themselves in the market, increase brand awareness, and drive more revenue. Launch phase: It revolves around the actual launch date of your product or feature.

Metrics 98

Metrics Scale Software Review Retention 98

User Pilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? Product analytics measures specific in-app actions, like feature usage. It measures how often users sign in, use certain features, complete product milestones, etc.,

Acquisition 98

Acquisition Retention Churn Metrics 98

User Pilot

JUNE 22, 2023

A good customer churn rate is 3% or less for SaaS companies. You can identify potential churn in the following ways: Monitoring user interactions and identifying sudden spikes or drops in activity. Using segmentation and tracking feature usage to measure engagement. Spotting friction points with funnel analysis.

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

MAY 29, 2023

So, if you want to boost your customer retention , you should know how to interpret and analyze the retention table. Some best alternative ways to analyze retention impact include: Monitoring feature performance through feature audit , hover tracking, click tracking , etc., Feature performance analytics in Userpilot.

Retention 97

Retention Trends Engagement Churn 97

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? Shorten the learning path and deliver value faster with step-by-step guides that handhold users through their first-time interaction with specific product features. Your feature usage analytics are a gold mine for adoption insights. What is user adoption?

Strategy 98

Strategy Software Review Business SaaS 98

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business. This personalized approach can boost customer satisfaction and loyalty, essential for long-term success.

Payment Solutions 78

Payment Solutions Payments Payment Services SaaS Payments 78