Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

User Pilot

APRIL 10, 2023

And if you decide to go the freemium route, we look at some best practices and check out examples of their successful implementation. And if you decide to go the freemium route, we look at some best practices and check out examples of their successful implementation. Could freemium work for your SaaS business?

Strategy 87

Strategy SaaS Onboarding Marketplace as a Service 87

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

AI 97

AI Customer Success ChatGPT Management 97

User Pilot

FEBRUARY 28, 2023

No-code onboarding is all about building product experiences that boost retention and adoption using no-code software solutions. In this article, we’ll cover: What user onboarding is and how no-code tools make building flows faster and easier. The six-step process for building your onboarding process.

Software Review 97

Software Review Onboarding SaaS Social Media 97

CustomerSuccessBox

AUGUST 23, 2021

Just one phenomenal customer experience can make a world of difference. This statement can’t be true enough for the Customer Onboarding Process in the SaaS world! Some professionals argue that the onboarding process is not easy. However, the process of perfect onboarding, where the customers are happy, is tough!

Onboarding 52

Onboarding B2B Customer Success Communication 52

Totango

AUGUST 31, 2021

Artificial intelligence in customer success is no longer an innovation but an established best practice. AI has changed the way customer success is defined, placing a digital-first approach at the forefront of CS management. How Has Digital Technology Changed Customer Success?

Artificial Intelligence 91

Artificial Intelligence Customer Success Technical Review AI 91

Totango

AUGUST 5, 2022

A client onboarding questionnaire helps you gather the information you need for excellent client relationships that promote long-term loyalty. Asking the right questions is key to effectively using this powerful customer success tool. What Is a Client Onboarding Questionnaire? Why Create a Client Onboarding Questionnaire?

Onboarding 84

Onboarding Technical Review Software Review B2B 84

Totango

AUGUST 12, 2020

Customer onboarding is an introduction to a new way of working. Your customer has sought out your product because they hope it will bring them value and growth. The most effective ways to take the stress out of that transition are to build the customer onboarding experience around simple steps and a clear path to value.

Onboarding 87

Onboarding SaaS Customer Lifetime Value Enterprise 87

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 84

Onboarding SaaS Payments Payment Services Payment Solutions 84

Totango

MARCH 29, 2022

Customer success goes beyond just viewing and knowing data points about your customers, and checking in periodically. And with the right systems and setup, that can mean automated reminders when customers are at risk for churn, ready to upgrade to a more advanced tier of your product, or just need more support.

Engagement 94

Engagement Scale Marketplace as a Service Retention 94

Sales Hacker

SEPTEMBER 2, 2021

They make the product experience better – especially when it comes to onboarding users. User onboarding is the process that takes people from perceiving, experiencing, and adopting the product’s value to improve their lives. In fact, sales-assisted user onboarding can increase conversion rates by 3.5 Our product is self-serve.

Onboarding 95

Onboarding Sales Hiring Sales Consulting 95

Totango

AUGUST 18, 2020

The same theory applies to good customer success. That knowledge gives you the power to settle the low-touch vs. high-touch debate in favor of whichever method better leverages your resources toward generating growth for your customer and yourself. Low-Touch Vs. High-Touch: What Is the Difference?

Customer Success 64

Customer Success Scale Customer Lifetime Value Engagement 64

ChurnZero

AUGUST 27, 2021

This is a guest blog post by Shoshana Luria from PandaDoc. Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources.

Technical Review 98

Technical Review Software Review Customer Success Churn 98

User Pilot

APRIL 21, 2024

Is there a better in-app onboarding software that would better fit your needs? The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences. Some offer different advantages over others while some will simply get you basic functionality but at a low price.

Software Review 52

Software Review Onboarding Pricing Enterprise 52

User Pilot

APRIL 21, 2024

Is there a better in-app onboarding software that would better fit your needs? Spekit is an employee onboarding solution. You cannot use Spekit to create customer-facing guides that are accessible to external users. Is WalkMe or Spekit the best tool for interactive user guides? Let’s dive in!

Software Review 52

Software Review Onboarding Pricing Enterprise 52

User Pilot

MAY 12, 2024

TL;DR Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. With Heap, you can track user interactions in real time across all touch points within your product. But don’t worry – we’re coming to help! But it isn’t without flaws.

Technical Review 52

Technical Review Software Review SaaS Underperforming Technical Team 52

Totango

APRIL 26, 2021

Integration – Enhanced and easier control of the data flow from Totango to customer systems. . As part of the Digital Engagement focus, next week we will share more on how to manage your customers’ digital journey in Totango using SucceasBLOCs. Introducing the Nurture Customers SuccessBLOC.

Systems Review 62

Systems Review Customer Success Engagement Trends 62

Totango

JUNE 17, 2021

What is customer segmentation ? We’ll discuss the subtle shade of difference between customer segmentation and audience segmentation, two terms with some overlap that are often used interchangeably. We’ll look at the different ways you can segment your customers and when to apply each. Onboarding progress. Hybrid touch.

Technical Review 71

Technical Review B2B Customer Success Technology 71

User Pilot

MARCH 14, 2024

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. With Heap, you can track user interactions in real time across all touch points within your product. With numerous Heap alternatives, it can be challenging to make a final decision.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

CustomerSuccessBox

MAY 16, 2022

Since you choose to read this blog, I suppose you already know the gravity of Customer Success in a B2B SaaS business. The crux of providing a great customer experience to the customer lies in maintaining great customer health throughout the entire customer lifecycle. Here’s how-.

Customer Success 52

Customer Success Software Management Churn 52

User Pilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. We cover how our one-click integrations work, how to set them up, and which apps Userpilot integrates with.

Payments 96

Payments Technical Review SaaS Payments Payment Solutions 96

User Pilot

JULY 18, 2023

Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products! Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making.

Software Review 95

Software Review Software Management Azure 95

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Systems Review 91

Systems Review Social Media Technical Review Software Review 91

User Pilot

FEBRUARY 26, 2023

However, not all product marketing teams have mastered the art of digital customer engagement. In this article, we’re going to teach you how to measure digital engagement, four trends to stay on top of, and six approaches that you can use for your own digital customer engagement strategy! What is digital customer engagement?

Engagement 95

Engagement Technical Review Software Review Social Media 95

CustomerSuccessBox

OCTOBER 5, 2021

As a Customer Success leader or VP or Head of CS, you must be intrigued by the number. This will help you in deciding whether you’re on the right track to success or not. Account health KPIs- Product adoption, customer usage, etc. The metric can be further measured at various stages in the customer journey like-.

Customer Success 59

Customer Success Technical Review Sales Hiring Underperforming Technical Team 59

User Pilot

JANUARY 9, 2023

Whether you’re trying to plan your next big SaaS marketing campaign or picking out customer engagement software , understanding what good customer engagement looks like (and its importance) is key. And the best way to do this is to look at customer engagement examples. What is customer engagement?

Engagement 91

Engagement Social Media Machine Learning Artificial Intelligence 91

Casey Accidental

OCTOBER 18, 2021

Growth: tuning the product experience so more people can connect to the current product’s value prop e.g. Uber improving driver onboarding. In Eventbrite’s case, the company was: Integrating the acquisition of Ticketfly to move up-market in a specific vertical and build an enterprise sales motion. What Type of Job is This?

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

CustomerSuccessBox

MARCH 9, 2022

In the glorious business of the SaaS space, one underlying truth that determines the growth and scaling of the business is that it takes several months to recover the Customer Acquisition Cost (CAC) and get to the profitable zone at a unit economics level. This blog helps to clarify the purpose of CRMs versus Customer Success tools.

Customer Success 52

Customer Success Scale Customer Lifetime Value Outsourced Development 52

User Pilot

MAY 3, 2023

Not sure which tool is superior for user onboarding , product adoption, and user feedback? Review sites aren’t always helpful because their reviews only touch the surface. TL;DR UserGuiding is a digital adoption platform enabling users to onboard their customers, increase feature usage , and measure their sentiments.

Software Review 52

Software Review Technical Review SaaS Underperforming Technical Team 52

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate relationship – you need strong customer service to achieve customer success. What is B2B Customer Service? App integrations.

B2B 92

B2B Customer Success Technical Review B2C 92

User Pilot

NOVEMBER 28, 2023

TL;DR User engagement analysis is the process of studying how your customers interact with your product, allowing you to gain useful insights into their behaviors and motives.You can understand what resonates with your users by measuring and analyzing user actions such as product usage and time spent. Let’s compare them!

Engagement 52

Engagement Software Review Technical Review Scale 52

User Pilot

MARCH 25, 2021

You will see which offer has the highest conversion rate through trial and error and learn how to build a better product for those customers. You will see which offer has the highest conversion rate through trial and error and learn how to build a better product for those customers. What You Need To Know About Free Trial vs Demo.

Scale 95

Scale Underperforming Technical Team Software Review Outsourced Development 95

ChurnZero

AUGUST 27, 2021

This is a guest blog post by Tamiracle Williams from PandaDoc. Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. Among all of the responsibilities of a CSM, their number one priority is to have high-value conversations with customers. Eliminate Manual Data Digging.

Technical Review 52

Technical Review Software Review Customer Success Churn 52

Intercom, Inc.

DECEMBER 18, 2018

Email is one of the most effective channels that a business can use to reach its customers. Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business. Onboarding tips for a new app.

Underperforming Technical Team 150

Underperforming Technical Team Marketing Scale Software Review 150

ChurnZero

FEBRUARY 23, 2021

Think customer health scores are only good for calculating renewal likelihood? How are today’s Customer Success teams using these forecasting factors to get and stay ahead of their customers’ needs and wants? During the webinar, we cover: Who uses customer health scoring. The true impact of customer health scores.

Revenue 80

Revenue Churn Benchmarks Metrics 80

CustomerSuccessBox

MAY 28, 2021

A Saas business which has already evolved itself to bring in a Customer Success Software integrating it with Subscription Management, Support, CRM and product usage data knows exactly- “What is the secret to Saas growth”. Now that involves two main essential activities- Retaining Customers and Upsell to consumers.

Technical Review 52

Technical Review Innovation Customer Success Technology 52

User Pilot

JANUARY 26, 2021

Customer journey analytics is your greatest resource in making sense of your user data. If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. It’s being able to look from above and see the customer journey that winds through them. But then what?

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98