Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Here’s our guide to today’s best customer retention management software.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

FastSpring

OCTOBER 13, 2022

We confirmed this by reviewing sales data from over 300 SaaS and software companies that use our billing platform. We discovered that Q4 is by far the best-performing quarter of the year for both business and consumer sales. US End-Of-Year Trends For SaaS And Software Purchases. But is this true for SaaS and software?

Payment Methods 139

Payment Methods Payment Solutions SaaS Payments Software Review 139

SaaStr

APRIL 30, 2022

So the first question is what made SaaS so successful. If you kind of that question, thinking about the stakeholders and the decisions and companies of using SaaS products, there’s kind of three types. Customers love SaaS products and tools because it simply works. Why do developers love SaaS products? Transcript.

SaaS Payments 237

SaaS Payments Metrics Payment Methods Scale 237

Subscription Flow

DECEMBER 25, 2023

Since its introduction, the SaaS business model has grown in popularity and transformed many industries. Why are SaaS software adoption rates among businesses so high? These features make it easier for SaaS users to scale their businesses as they expand and help them run more productive businesses.

Payments 52

Payments SaaS Payments Payment Solutions Trends 52

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers?

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SaaS Payments Payment Methods Churn Payment Services 105

Baremetrics

SEPTEMBER 26, 2021

There might not be an industry more addicted to its metrics than SaaS, and there is good reason for it. Coming from data and engineering backgrounds, most SaaS founders know that good decisions require good data, and great decisions require as much good data as you can find. But how many SaaS financial metrics are you really tracking?

Metrics 95

Metrics SaaS Payments SaaS Customer Lifetime Value 95

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . better understand Inbound, and learn about major tactics that you can implement, master your SaaS pricing page and increase your conversions.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. Finally, we’ll explore what B2B customer service and customer success have in common and why you need them to work together to achieve winning SaaS business results. What is B2B Customer Service?

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B2B Customer Success Technical Review B2C 91

Baremetrics

DECEMBER 18, 2019

Ideally, both metrics should be in the single digits, if not below 5%. Superhuman requires some training and practice and so they help you configure your inbox, practice keyboard shortcuts, and go over what you need to know to really see the value of the product. I've had Evernote for 5 years and didn't pay for it.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

SaaStr

AUGUST 19, 2022

But maybe in SaaS and B2B things are pretty good. This morning, a pretty slow growing player, Ping Identity, slow to move to SaaS, slow to move to the cloud, struggled in some ways to compete with Okta and others, was acquired for 2.3 Michiel Rauws (@michielrauws2): So, my question is, we’ve been scaling our SaaS business.

Scale 215

Scale Sales Hiring Scaling VP of Engineering 215

Neil Patel

MARCH 26, 2021

When we write a blog post or appear on a podcast , we’re presenting. That’s why for many of us, when we hear the words Apple, Microsoft, or Tesla, we immediately think of Steve Jobs, Bill Gates, or Elon Musk. If I told you to write me a blog right now, you’d likely find it pretty tough. Also, give yourself a deadline.

Marketing 131

Marketing Branding Social Media Sales Funnel 131

Intercom, Inc.

SEPTEMBER 26, 2018

In the world of recurring revenue, SaaS companies realize they need engaged customers if they are to grow a healthy, sustainable business. Below, we share key best practices for customer engagement, the anatomy of a good message, and a few examples to get your juices flowing. Best practices for customer engagement.

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Engagement Scale Software Review Communication 202

OPEXEngine

JUNE 9, 2020

In this third installment of our blog series ‘React, Adjust, Recover – Strategies for Professional Service Organizations During the COVID-19 Outbreak’, we focus on strategies to help businesses recover faster as restrictions begin to lift. Using history as our guide, cutting costs and standing still is not the optimal way to recover.

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

User Pilot

APRIL 27, 2023

Next, we move on to in-app survey best practices, check out some great survey examples, and finally, look at the best tools for the job. For best results, use closed questions to get quantitative data and track trends, and follow them up with open-ended questions to get more detailed qualitative insights.

User Experience 87

User Experience Scale Underperforming Technical Team Churn 87

User Pilot

FEBRUARY 26, 2023

Mixpanel has become a popular choice among SaaS companies with its advanced analytics and intuitive interface. However, with so many analytics tools available in the market, is Mixpanel the best option for your business? However, with so many analytics tools available in the market, is Mixpanel the best option for your business?

Software Review 89

Software Review Systems Review Engagement Scale 89

CustomerSuccessBox

AUGUST 31, 2021

And, are you losing your sleepover identifying and measuring ROI for your CS practices? If yes, then this blog is intended for you! Customer Success is the lifeblood of a SaaS business. If you’re a B2B SaaS business, this statement becomes more profound! The secret of success is to do the common thing uncommonly well.

Customer Success 52

Customer Success Customer Lifetime Value Churn Acquisition 52

Chart Mogul

FEBRUARY 11, 2020

You downloaded an app, felt the thrill of practicing for 5 days in a row, and then…life happened. One day you had to stay late at work, so your evening was rushed, and you fell into bed without practicing. Customer onboarding, or SaaS onboarding, is the process of helping new users get started and stay engaged.

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Onboarding SaaS Technical Review Churn 132

Totango

OCTOBER 23, 2020

By utilizing certain customer onboarding best practices in your enterprise, you can ensure that your clients successfully learn to use your product, see its value for their business, and start on the right path toward high lifetime value. 7 Customer Onboarding Best Practices to Set Clients Up for Success.

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Onboarding Underperforming Technical Team Scale Systems Review 71

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

User Pilot

JUNE 28, 2023

Osano reduced delinquent churn with progressive billing popups. The user onboarding solution Because Userpilot is a no-code platform, Arlo was able to create, edit, and split-test multiple variations of upsell popups or overdue billing notices without needing to wait for engineering to make changes on their end. Get a demo now!

Onboarding 75

Onboarding SaaS Payments Payment Services Payment Solutions 75

SaaStr

APRIL 2, 2019

Karen Peacock, COO of Intercom, one of the fastest growing SaaS businesses of all time, has led businesses of all sizes through massive growth. I’m going to share with you my stories in growing and scaling businesses, SaaS companies from one million to 500 million in ARR. Want to see more content like this session?

Scale 196

Scale Sales Hiring Scaling Strategy 196

Chart Mogul

DECEMBER 18, 2020

And it is great to be able to share that 2020 was the best year yet for ChartMogul. The new CSV Uploader (an essential companion to the Subscription Data Platform) brings the whole experience of managing your billing data under one roof. 😉 ChartMogul came number 370 in SaaS Mag's 2020 SaaS 1000 ????.

Software Review 52

Software Review Systems Review Sales Hiring Subscription 52

ProfitWell

MARCH 3, 2020

And finally, the evolution of B2B SaaS billing. Send an all-hands note letting your teams know you’re on top of this, perhaps with some links to practical , authoritative information. What role should they play amid the madness? Then, we hear from Kyle Poyar over at OpenView on bringing sales into a self-service business.

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

Chart Mogul

DECEMBER 18, 2020

And it is great to be able to share that 2020 was the best year yet for ChartMogul. The new CSV Uploader (an essential companion to the Subscription Data Platform) brings the whole experience of managing your billing data under one roof. This is the 48th post published on our blog this year. 😉 [link]. Ready for 2021!

Software Review 52

Software Review Systems Review Sales Hiring Subscription 52

Audacix

APRIL 2, 2022

In this blog post we'll discuss 8 essential web application security practices for software companies who've raised funding - or soon will be! Woryingly, most SME SaaS companies have no way of knowing if and when their current security controls have been breached. How can I improve software security?

Software 52

Software DevOps as a Service Software Development Cloud 52

The Angel VC

NOVEMBER 29, 2013

“What gets measured gets done” – it seems like the source of this quote, often attributed to management expert Peter Drucker, isn’t certain, but its meaning is clear and very relevant for every SaaS founder. Depending on the stage that you’re in you’ll want to focus on different metrics.

Scale 190

Scale Startup SaaS Customer Lifetime Value 190

Kellblog

FEBRUARY 2, 2023

Complete version, see note [1] for details. Yikes, I’m a few weeks later than usual and now slipping into February, so let’s jump right into our ninth annual predictions post before it’s too late to publish! A quick reminder that I do these for fun and fun alone. See my FAQ for my terms, disclosures, disclaimers, and the like.

Software Review 120

Software Review Development Team Review Underperforming Technical Team Scale 120

ProfitWell

NOVEMBER 5, 2019

A bulletproof subscription renewal and revenue recovery process is something every SaaS founder should strive for—the right renewal process can boost your bottom line and ensure that customers stick with your company for the long haul. For example, SaaS customers pay a monthly or annual subscription fee for access to software.

Payment Features 49

Payment Features Subscription Payment Methods Merchant Services 49

Neil Patel

SEPTEMBER 28, 2020

You’re running a SaaS business, focus your attention on reducing churn and increasing MRR. You’re running a SaaS business, focus your attention on reducing churn and increasing MRR. Target audience members: It would be best if you had a clear idea of the specific customer segments you’re looking to target.

Strategy 124

Strategy Underperforming Technical Team Advertising Scale 124

OPEXEngine

FEBRUARY 9, 2021

The SaaS market is expected to reach $164.29 And with more popularity comes more confusion, especially over what metrics are most important to drive the best results. We’ve done a lot of work with B2B SaaS companies, and over the years, we’ve seen a number of them struggle to get off the ground and grow quickly.

Metrics 52

Metrics SaaS Payment Features Customer Lifetime Value 52

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. And what are some of the best practices and examples across the customer journey? But how do you create a customer success strategy that works?

Customer Success 91

Customer Success Strategy Customer Lifetime Value SaaS 91

Baremetrics

SEPTEMBER 9, 2020

That’s why improving your customer retention rate needs to be a top priority for every SaaS business. Yet for some reason, the SaaS industry seems to be a lot more focused on customer acquisition than retention, despite the fact that SaaS companies need to keep customers long term in order to grow.

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Retention Payment Methods Payment Solutions Churn 104

Baremetrics

JUNE 22, 2020

The onboarding process is obviously make-or-break if you’re in SaaS. Meanwhile, it’s oft-cited that ~50% of SaaS users will log into an account and never return. 9 onboarding email templates that pull users into your product Below we’ve put together nine onboarding emails that are fair game for any SaaS company.

Onboarding 96

Onboarding Engagement AWS Software Review 96

Chart Mogul

FEBRUARY 11, 2020

You downloaded an app, felt the thrill of practicing for 5 days in a row, and then…life happened. One day you had to stay late at work, so your evening was rushed, and you fell into bed without practicing. Customer onboarding, or SaaS onboarding, is the process of helping new users get started and stay engaged.

Onboarding 52

Onboarding SaaS Technical Review Churn 52

Chargify

OCTOBER 10, 2019

While running Flightpath Finance over the years, we have seen how a number of SaaS companies ranging from $1 to $15MM ARR forecast their financials. At best, they track their performance against a stale budget from the previous year. Successful SaaS companies, on the other hand, run things differently. Image Source ).

Forecasting 51

Forecasting Technical Review Sales Hiring Systems Review 51

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. Why does Travis believe that SaaS has upended the economic model but not the engagement model?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

Navint

MAY 21, 2019

featured Bill Bradford of BeachBody , Dan Kessler of Headspace , and Corey Weiss of ipsy who talked with Ro Bhatia of LimeLight CRM about how they use data to help drive retention for their subscription services. It’s any investor’s worst nightmare—a start-up darling breaking all the SaaS growth records but going off the rails doing it.

Scale 45

Scale Revenue Underperforming Technical Team Business Model 45