SaaStr

MARCH 17, 2020

Sendoso previewed the 2020 direct mail and gifting trends from their upcoming “State of Sending” report, scheduled for release on March 31. Blissfully unveiled their SaaS Trends 2020 report, hitting on a few highlights in the virtual presentation. The full report is available at blissfully.com/saas-trends/2020-annual-report/.

Sales Hiring 210

Sales Hiring Scale Payment Features Marketplace as a Service 210

Clouded Judgement

APRIL 4, 2024

There’s a lot of info to digest, so in the sections below I’ll try and pull out the relevant financial information and benchmark it against current cloud businesses. Our platform can be purchased in three subscription editions. We price our subscription editions primarily based on edition tier and data volume.

Benchmarks 122

Benchmarks Data Cybersecurity Cloud 122

User Pilot

JUNE 11, 2024

That said, let’s explore the most critical product marketing metrics to track, along with the latest benchmarks in 2024: Check out the 2024 Benchmark Report. Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users.

Benchmarks 102

Benchmarks Product Marketing Metrics Marketing 102

Tom Tunguz

OCTOBER 12, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. In 2009 and 2010, the company recognized more revenue from services than subscription.

Benchmarks 113

Benchmarks Deferred Revenue Venture Capital Outsourced Development 113

Clouded Judgement

OCTOBER 3, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. Subscribe now Overall Trends When looking at the aggregate net new ARR added in Q2, it doesn’t paint the best picture. To calculate implied ARR I take the subscription revenue in a quarter and multiply it by 4.

Cloud 170

Cloud Software Benchmarks Retention 170

Clouded Judgement

APRIL 11, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. Azure has gone back above trend as they’ve benefited quite a bit form the recent AI boom There’s many ways of answering the question of “is software rebounding” when looking at performance from Q4.

Cloud 187

Cloud Software Azure AWS 187

Clouded Judgement

DECEMBER 21, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. Overall I’d say the net new ARR trends paint more of a “definitely not getting worse, and on the brink of rebounding” picture. net retention and CAC payback). Let’s get into some high level data.

Cloud 187

Cloud Software Benchmarks Retention 187

Clouded Judgement

SEPTEMBER 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. You can see where we broke from the trend in Q3 ‘22 (this is when macro pressures really kicked in). Not surprisingly, these benchmarks match up relatively well with the numbers public companies reported.

Cloud 179

Cloud Software Benchmarks Retention 179

ProfitWell

NOVEMBER 13, 2019

The good news is that the most important subscription KPIs are constant across SaaS businesses, whether you’re selling a timekeeping software or an accounting tool. Read on to find out what the top six subscription KPIs are, why you should be tracking them, and how. Why subscription companies need to track KPIs. Forecast Demand.

Subscription 80

Subscription Payment Features Customer Lifetime Value Benchmarks 80

Clouded Judgement

APRIL 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. The last few quarterly earnings recaps have followed a similar trend - performance getting worse. Not surprisingly, these benchmarks match up relatively well with the numbers public companies reported.

Cloud 170

Cloud Software Benchmarks Retention 170

Tom Tunguz

JULY 6, 2014

Because GoPro is the first sizable consumer hardware IPO in eons and because the startup world has a blossoming hardware segment, I thought it would be interesting to compare and contrast a top consumer hardware startup with the benchmarks of public SaaS companies using GoPro’s S-1. Let’s look at GoPro’s Net Income trends.

Startup 133

Startup Sales Hiring Benchmarks Advertising 133

Tom Tunguz

JANUARY 1, 2017

They sell their APM software as a perpetual software license in addition to a subscription (SaaS). There are three interesting trends. First, Subscription generated 80% of the revenue in 2014. AppDynamics subscription revenue has three parts: time-bound licenses (42% of last 9 months’ revenue), SaaS (38.6%

Benchmarks 100

Benchmarks Metrics Software Review SaaS 100

ProfitWell

NOVEMBER 26, 2019

There are a lot of moving parts when it comes to ensuring your subscription business stays healthy. Find out why SaaS analytics are important, which to track, and which tools are best for your subscription business. Find out why SaaS analytics are important, which to track, and which tools are best for your subscription business.

SaaS Payments 85

SaaS Payments Subscription Payment Features Technical Review 85

Stax

MARCH 12, 2024

In an ideal world, all customers would pay an invoice the moment they receive it. But in reality, companies often have to spend considerable time and resources chasing down late payments that are stuck in Accounts Receivable. Promptly collecting payments from your customers is essential to run a sustainable business.

Payment Features 88

Payment Features Payment Methods Payment Services Stax 88

Baremetrics

OCTOBER 9, 2021

Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. Baremetrics can integrate directly with your payment gateway, such as Stripe, and pull information about your customers and their behavior into a crystal-clear dashboard. Try Baremetrics free. Table of Contents.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

ChurnZero

NOVEMBER 6, 2020

How can you compare your score to others in your industry, or to any general benchmarks? Below, I’ll walk through some strategies for both external and internal benchmarking, as well as try to convince you that the score itself should be the last thing on your mind. External Benchmarks. Overall Benchmarks.

Benchmarks 58

Benchmarks Churn Trends Enterprise 58

User Pilot

NOVEMBER 27, 2023

The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period. During the month, 30 customers left and ended their subscriptions. Revenue churn generally occurs for two reasons: existing customers pause their subscriptions or downgrade their plans. Customer Churn Rate Formula.

Churn 101

Churn Retention Benchmarks Customer Lifetime Value 101

SaaSOptics

FEBRUARY 13, 2022

And this trend will continue. Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. In subscription business on the other hand, revenue cannot be recognized all up-front.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

CloudGeometry

NOVEMBER 19, 2021

At right, here’s a picture of the benchmark for a hypothetical manufacturing company. Respondents from high-performance organizations in the DORA benchmark survey reported their company was 2x more likely to exceed profitability, market share & productivity goals 2x more likely to achieve organizational and mission goals.

DevOps as a Service 130

DevOps as a Service Software Delivery Scale Benchmarks 130

Chart Mogul

JUNE 1, 2023

Whether you have annual or monthly subscriptions (or a mix of both), it is common to measure retention over 12 months. Tips for tracking customer retention Run cohort analysis on top of your customer retention metrics Using cohort analysis helps you identify trends in a particular group of customers. Your customer retention is 75%.

Retention 90

Retention Metrics Benchmarks Scale 90

ProfitWell

MARCH 23, 2020

There are a few key metrics that all subscription businesses should be completely on top of. Churn is the make or break of your subscription business. Churn is defined as the moment when a subscription ends and renewal does not happen, or when a customer cancels. Typically, the benchmark LTV:CAC ratio is 3:1. Churn rate.

Subscription 85

Subscription Payment Features Metrics Business 85

Baremetrics

JULY 21, 2021

As a SaaS or subscription-based company, you want to keep a watchful eye on your monthly recurring revenue and net MRR. As a business metric tool, Baremetrics provides insight into your monthly recurring revenue and other significant trends. Then, we’ll talk about how to grow your Net MRR growth rate and more.

Benchmarks 98

Benchmarks SaaS Payments Payments Churn 98

Chart Mogul

JANUARY 11, 2024

Access the most current SaaS performance benchmarks available on the market. At ChartMogul, we have a unique view of the SaaS industry’s performance based on aggregated and anonymized subscription data. Can you build these benchmarks right into your product?

Benchmarks 52

Benchmarks Marketing Social Media Subscription 52

ChurnZero

AUGUST 14, 2020

Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) Subscription Billing Software. What is subscription billing software? Sales or Sales Operations. What are the benefits of integrating with Customer Success software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

ChurnZero

SEPTEMBER 28, 2021

It’s important to have NPS benchmarks in mind so you can start making effective changes based on your score. Benchmarks allow you to figure out when your score is good, when and where there’s room for improvement, and how you might compare to other competitors in your industry. External Benchmarks. Internal Benchmarks.

Benchmarks 97

Benchmarks Churn Customer Success Subscription 97

Clouded Judgement

DECEMBER 9, 2022

Every week I’ll provide updates on the latest trends in cloud software companies. I went back and looked at the last ~50 software IPOs and benchmarked them across a number of metrics. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 130

Cloud Benchmarks Subscription Payment Features 130

Intercom, Inc.

MARCH 31, 2021

That means you can get further context on issues, check in on order statuses, manage subscriptions, process payments, and lots more – all without switching to another app and potentially losing context. We recommend setting a benchmark you can track progress toward for key metrics like: Rate of new inbound conversations.

Payment Methods 214

Payment Methods Scale Payment Solutions Payment Services 214

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. Customer Success benchmark: headcount How many people should be on a Customer Success team? However, we are using common benchmarks of one CSM per $1M in revenue, or one CSM per $2M in revenue for companies with mature or scaled Customer Success departments to assess team size.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. Customer Success benchmark: headcount How many people should be on a Customer Success team? However, we are using common benchmarks of one CSM per $1M in revenue, or one CSM per $2M in revenue for companies with mature or scaled Customer Success departments to assess team size.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

Buffer Resources

OCTOBER 28, 2024

Stay on top of trends and conversations relevant to your industry. It has built-in monetization options, including paid subscriptions and an ad network. Frase's monthly subscription option allows me to pay only when I need it, which has saved me over $100 this year compared to annual subscriptions for similar tools.

Social Media 105

Social Media AI Search Marketing Business 105

Chargify

OCTOBER 21, 2020

As many leading companies know, customer subscription management isn’t a “set it and forget it” concept. It is important for businesses to constantly analyze the health of their subscription model to make sure it is truly working for their customers and their bottom line. Objectively Measuring Your Subscription Business.

Subscription 63

Subscription Payment Features Payment Services SaaS Payments 63

Andreessen Horowitz

SEPTEMBER 13, 2023

Thus, this ranking serves as a tool to identify and understand category trends, and not as an exhaustive ranking of all consumer AI platforms. This compares to 70% paid traffic for the bottom quartile of non-AI consumer subscription companies, per a16z’s benchmarking of 150 products. Here are our top 6 takeaways.

Generative AI 145

Generative AI AI ChatGPT Artificial Intelligence 145

Neil Patel

AUGUST 28, 2020

And it helps your decision to choose, using the type of companies they’ve worked with as a benchmark: 4. Exceptional SEO agencies are always on the forefront of the latest trends, especially how it impacts rankings, traffic, and business in general. Top SEO agencies don’t jump into sending you quotes and invoices.

Outsourcing Services 145

Outsourcing Services Sales Hiring Outsourced Development Company Culture 145

Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. I mean, we have a PayFac customer right now, that’s transitioning their whole payments model. So that’s one bucket.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

User Pilot

OCTOBER 15, 2023

Use benchmarks to monitor your performance to see how well each stage converts. Analysis trends in behavior analysis to understand what brings value to users so you attract the right customer fit. SaaS conversion rate benchmarks Having benchmarks gives you a point of reference to gauge your performance relative to industry standards.

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payments 105

Baremetrics

JUNE 4, 2021

For example, usage charges, overages, and any payments that are not attached to a subscription. The Baremetrics Quick Ratio calculates projections based on trends in MRR and churn. New Subscriptions This shows how many new subscribers you have within a date range, or by day or week.

Metrics 98

Metrics Payments SaaS Payments Payment Services 98

Baremetrics

FEBRUARY 23, 2021

Marketing analytics tools for subscription-based companies can be hard to navigate, but they’re necessary to understand where your revenue comes from. You can perform complex data comparisons, find trends, create goals, and forecast performance. You can also optimize seasonal and regional pricing using Benchmarks.

Marketing 87

Marketing Social Media Forecasting Benchmarks 87