FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part one, we cover benchmarks and common churn formulas. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Table of Contents.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

ChurnZero

MAY 2, 2024

The 2024 B2B SaaS Benchmarking Survey by SaaS Capital is the most comprehensive and up-to-date source of its kind for SaaS and customer success leaders who want to know where they stand compared to peers and competitors. Takeaway 1: Equity is hard to get right now, and very few people are doing it.

Benchmarks 52

Benchmarks B2B SaaS Technical Review 52

SaaStr

DECEMBER 13, 2023

Dave Kellogg, EIR at Balderton Capital and 25-year C-level veteran, shares the top 14 signs that you have a SaaS metrics problem, the five reasons those symptoms exist, and a SaaS metrics maturity model with five layers to help you move the needle at every stage. The 15 Types of Misuse and Abuse of SaaS Metrics #1: Bludgeoning.

Metrics 294

Metrics Sales Hiring Benchmarks SaaS 294

ChurnZero

JUNE 24, 2022

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. It’s the largest survey of private SaaS companies in the world with over 1,500 responses.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

Chart Mogul

MAY 24, 2023

I couldn’t be more excited to launch the 2nd edition of the ChartMogul SaaS Benchmarks Report. In this report, we analyze anonymized and aggregated data from over 2,100 SaaS businesses to bring you the latest SaaS benchmarks and growth trends. The top decile of public SaaS companies grew 48% in 2022 (vs.

Benchmarks 52

Benchmarks SaaS PayPal Retention 52

Chart Mogul

JULY 6, 2023

Churn, SaaS companies should avoid it like the plague. If you’re looking for positive growth, you … Churn, SaaS companies should avoid it like the plague. Net negative churn, or negative churn, is known as the holy grail of SaaS or “SaaS nirvana”. It’s a silent killer! But is the term churn always bad?

Benchmarks 52

Benchmarks Churn SaaS Customer Lifetime Value 52

Tom Tunguz

JANUARY 4, 2019

How far along was the typical SaaS Series A in 2018? The median business was at $1.8M The chart below shows a representative sample of SaaS Series As’ ARR and projected ARR growth rate for 2018. In 4 years, we’ve seen a 4x increase in the median MRR of a Series A SaaS company. in ARR and growing at 250%.

Benchmarks 245

Benchmarks Startup SaaS Data Analysis 245

SaaS Metrics

JANUARY 19, 2022

Benchmarking compares performance metrics and is commonly used to provide the logic behind targets and measure success. Those targets are less meaningful in the absence of benchmarks. When deciding how to benchmark their business, SaaS.

Benchmarks 52

Benchmarks SaaS Metrics Business 52

Baremetrics

AUGUST 20, 2021

How are you doing compared to other SaaS companies? We built the Baremetrics Benchmarks feature to answer these questions. We collected data from 800+ small and medium sized subscription companies using Baremetrics, anonymized it, and aggregated it to provide benchmark data for key metrics and subscription pricing.

Benchmarks 97

Benchmarks Subscription Payment Features Churn 97

Tom Tunguz

NOVEMBER 18, 2021

If a business has to manage physical assets with drivers, there’s a Samsara product for it. The company’s metrics all recorded positive gains including gross margin moving from 60% to 70%, which is impressive for a business providing hardware. 71% is the public SaaS company median.

CTO Hire 352

CTO Hire CTO Coach Benchmarks Scale 352

User Pilot

AUGUST 10, 2023

Are you trying to find your business’s average customer acquisition cost? In today’s competitive landscape, acquiring new customers is essential to any successful business’s or product’s growth. Benchmarking this crucial metric against your industry helps you assess your standing relative to your competition.

Acquisition 96

Acquisition Benchmarks Customer Lifetime Value B2B 96

Baremetrics

MARCH 23, 2021

A lot of people are concerned about their SaaS conversion rate, with the typical question being: What is a good conversion rate? When looking at metrics and benchmarks for SaaS companies , the quality of their landing page is a big part of what starts people moving down the sales funnel. 3 What Benchmarks Do You Want to Use?

Benchmarks 75

Benchmarks SaaS Social Media Sales Funnel 75

OPEXEngine

DECEMBER 13, 2022

Most SaaS executives can relate to a friendly debate they’ve had at a board or leadership team meeting about what percentage of revenue should come from “upsells” to existing customers or what is “healthy churn.” When these SaaS “rules of thumb” are shared and used in this way, there is a real risk of making the wrong decisions.

Benchmarks 52

Benchmarks Scale Headcount Software Review 52

ChurnZero

JUNE 24, 2022

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. It’s the largest survey of private SaaS companies in the world with over 1,500 responses.

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

Chart Mogul

JUNE 1, 2023

Retention is one of the most important metrics when building a successful SaaS business. Retention is one of the most important metrics when building a successful SaaS business. Retention is one of the most important metrics when building a successful SaaS business. faster than their peers in 2022.

Retention 90

Retention Metrics Benchmarks SaaS 90

User Pilot

MAY 13, 2024

When it comes to product management, you need to look at different SaaS dashboard examples to see what kind of product analytics you can measure, and how. Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a SaaS dashboard? Book a Userpilot demo to get started!

Metrics 105

Metrics SaaS Acquisition Retention 105

Kellblog

JUNE 10, 2021

This is a quick post to share the slides I presented today at the GainSight Pulse Everywhere 2021 conference in a session entitled Net Dollar Retention, Key Benchmarks at $50M, $200M, and $1B in annual recurring revenue (ARR). The rise of NDR as the SaaS metric of choice. In the session we discuss: The answer, which is 104%.

Benchmarks 109

Benchmarks Retention Subscription Payment Features 109

OpenView Labs

NOVEMBER 30, 2021

In 2021 the ‘ Rule of 40’ died, according to our latest 2021 Financial & Operating Benchmarks report that launched last week. . And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The new data reveals a similar picture for private SaaS startups. .

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

ChurnZero

JUNE 2, 2021

During 2020, we saw several major events cause businesses to adapt to new conditions and adopt additional capabilities to not only defend against economic pressures but also to take advantage of opportunities. SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey.

Benchmarks 98

Benchmarks B2B SMB SaaS 98

SaaStr

NOVEMBER 5, 2021

The “Magic Number” is one of those metrics in SaaS that has always sort of vexxed me. Critical to adjust Magic Number for SaaS businesses with lower gross margins. SaaS businesses with hardware or telecom or other components that have true fixed costs need a higher Magic Number to cover those costs.

Scale 258

Scale SaaS Acquisition Benchmarks 258

Tom Tunguz

FEBRUARY 24, 2016

At SaaStr 2016 and SaaS Office Hours in New York , I shared an analysis of the fastest growing SaaS companies over the last 3 years. In particular, I benchmarked the revenue, growth rates and round size characteristics of these businesses at their Series A. I’ve embedded the slides here.

Benchmarks 100

Benchmarks SaaS Pricing Investment 100

Tom Tunguz

SEPTEMBER 1, 2021

The summary statistics of the business reveal a company with a fairly high contract value of $98,600 and the largest customers generating 72% of revenue, putting the business squarely in the enterprise segment of SaaS companies. Amplitude’s revenue growth rate is in the top quartile for modern software companies at 49%.

Metrics 228

Metrics Benchmarks PayPal Enterprise 228

The SaaS CFO

OCTOBER 12, 2021

When I review a SaaS P&L for the first time, I take a high-level approach to understand the financial health of the business. The post How to Benchmark Your OpEx Profile appeared first on The SaaS CFO. The post How to Benchmark Your OpEx Profile appeared first on The SaaS CFO.

Benchmarks 73

Benchmarks Revenue SaaS Headcount 73

Tom Tunguz

AUGUST 26, 2023

It’s a marvel of business with strong growth, great efficiency & the potential to reignite interest in SaaS IPOs. Shopify is a key partner & significant investor in the business. ” Braze is the most recent marketing SaaS company to IPO & we can contrast the two businesses.

Benchmarks 167

Benchmarks Venture Capital Marketing SMB 167

SaaStr

DECEMBER 21, 2023

What’s really going on in the world of SaaS right now, from software valuations to business performance to interest rates? PST, Jamin Ball, Partner at Altimeter Capital and author of Clouded Judgement , took us through the current state of SaaS and what we should expect in 2024. Is it because business quality has gone up?

SaaS 247

SaaS Software Metrics Revenue 247

OPEXEngine

SEPTEMBER 9, 2021

In working with hundreds and hundreds of SaaS CFOs over the past 15 years, I’ve noticed that effective and strategic CFOs incorporate accurate benchmarking into the daily business of the company and especially into the budgeting and planning process. . Use Benchmarks At the Start of the Budgeting Process.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

Tom Tunguz

AUGUST 26, 2023

It’s a marvel of business with strong growth, great efficiency & the potential to reignite interest in SaaS IPOs. Shopify is a key partner & significant investor in the business. ” Braze is the most recent marketing SaaS company to IPO & we can contrast the two businesses.

Benchmarks 153

Benchmarks Venture Capital Marketing SMB 153

OPEXEngine

JUNE 29, 2020

Here’s a common dilemma that all SaaS business owners face — should you pursue growth at all costs, or is it more important to make sure that your margins are healthy, and that you’re not losing money with each new customer that you bring on board? Benchmark the health of your SaaS company, and. Enter the Rule of 40!

Benchmarks 52

Benchmarks SaaS Sales Hiring Scale 52

How To Buy Saas

APRIL 5, 2024

In the age of digital transformation and fierce competition, e-commerce companies must optimize their business processes and improve efficiency. Benchmarking, or bounce rate averages industry, provides invaluable data that can help companies identify areas for improvement and implement best practices.

Benchmarks 40

Benchmarks Payment Methods Payment Services Payments 40

SaaStr

FEBRUARY 27, 2024

Go-to-market (GTM) design and efficiency are sometimes overlooked, but they’re a critical driver of any SaaS business. Previously in SaaS, it was widely seen that anything > 1 was healthy if you were venture-backed, and anything > 1.5 is was seen as perhaps too capital-efficient. If you were well-funded, 0.7

VP of Engineering 220

VP of Engineering Scale Marketing Benchmarks 220

Chart Mogul

MARCH 22, 2022

To simplify this a bit, you can think that your MRR movements only have two components: MRR Added — i.e. the revenue that your business added in a particular period MRR Lost — i.e. the revenue that your business lost. If your goal is to grow your business, you need to add more MRR than you lose. MRR Added Benchmarks.

Benchmarks 52

Benchmarks Churn Startup Revenue 52

User Pilot

OCTOBER 15, 2023

Conversion rate is one of the most important metrics to track in SaaS, and that’s why conversion rate optimization is an essential focus for growth in any business. TL;DR A SaaS conversion rate refers to the percentage of visitors who take a desired action on the website or in-app. What is the SaaS conversion rate?

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payments 105

Tom Tunguz

OCTOBER 9, 2013

One number investors use to benchmark SaaS startups across sectors and industries is sales efficiency. When these figures exceed one, it’s likely time for a business to invest more capital into the sales and marketing efforts. Most SaaS companies operate around the 0.8 Thanks to @angusdav for making this point.

Benchmarks 116

Benchmarks Sales Recruiting Startup Sales 116

SaaStr

DECEMBER 14, 2023

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. What’s the #1 bit of advice you’d give to SaaS founders today? She also developed Bessemer’s Cash Conversion Score and authors the annual Cloud 100 Benchmarks Reports.

Venture Capital 215

Venture Capital Benchmarks Cloud compliance 215

OPEXEngine

JUNE 4, 2020

Last week we published the most recent SaaS & Software benchmarks in our platform used by companies in their FP&A analyses for management, boards and investors. In the 2020 Benchmarks, we added a number of new benchmarks around compensation expense, plus, a measure of the SaaS Cash Conversion Rate, popularized by Bessemer.

Benchmarks 45

Benchmarks SaaS Technical Review Software Review 45

Baremetrics

MARCH 15, 2021

Reporting tools generate a 'sixth sense' about how vital functions of business operations are performing. What affects the rating and comparison of different business reporting tools? Now let us have a look at the best business reporting solutions for SaaS businesses and how they can assist you in effective decision making.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payments 98