Intercom, Inc.

JUNE 22, 2021

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. Below, we take a closer look at the top three trends in the sales tech landscape to consider when choosing the right software for your sales organization.

Technical Review 233

Technical Review Scale Technology Trends 233

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Technical Review 223

Technical Review Technology Scale Marketing 223

SaaStr

APRIL 15, 2025

With 17 years of venture capital experience, Ethan began his career in consumer investing before pivoting to B2B, where he developed particular expertise in developer platforms and B2B software. Craft a compelling narrative : Structure your story with a clear arc from founding to current traction to future vision.

Technical Review 162

Technical Review Venture Capital Outsourced Development AI 162

SaaStr

MARCH 23, 2025

Technical customers report that tasks that previously took weeks are now completed in hours. Beyond their code assistant, they’ve developed Windsurf AI, an agentic IDE allowing non-technical users to build applications – accelerating productivity even further. We should have doubled down on this approach from day one.”

Sales Recruiting 242

Sales Recruiting Sales Hiring Scale AI 242

SaaStr

MAY 23, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. I see good SaaS businesses that get stuck in a technology architecture and solutions that are driven to obsolescence due to technical advancements in other areas.

Technical Review 299

Technical Review Management Investment AI 299

SaaStr

JANUARY 11, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. Stage 2 Capital invests $4M to $6M in first checks into B2B software companies that are around $1M ARR. Check that out here. And how big is your current fund?

Technical Review 306

Technical Review Scale Management Sales Hiring 306

User Pilot

OCTOBER 19, 2024

It is tailored for product teams who need to send NPS surveys inside their app and analyze it without technical expertise. 3 Delighted for e-commerce, tech, and non-profit teams Creating NPS surveys with Delighted. 4 Qualtrics for collecting multichannel feedback and B2B market research data Qualtrics NPS surveys.

Software Review 105

Software Review Technical Review Software B2C 105

FastSpring

OCTOBER 16, 2024

In some regions (such as Latin America), this means as much as a 20%-30% differential in approval rates due to the relatively low prevalence of “international credit cards” (i.e., That’s because a merchant of record becomes the entity that is technically selling the product. Higher approval rates due to local acquiring.

Merchant Services 159

Merchant Services Payment Services Payment Methods Outsourcing Services 159

SaaStr

SEPTEMBER 29, 2022

Product-led growth (PLG) is the consumerization of software—a strategy B2B software companies can learn from growth teams at successful consumer tech companies. . Stage 2 Capital’s Co-Founder and Managing Director, Mark Roberge, breaks down what a consumer tech growth team looks like and how they operate. Free user acquisition.

Technical Review 290

Technical Review Technical Advisors Scale Compensation 290

SaaStr

MARCH 10, 2022

My quick review of Miami for SaaS: – Met ton great CEOs, including 2 unicorns – 5x the size for SaaS vs. 2019 – Meet some good VPs, etc. Dominates, not B2B. But with all the talk of Miami, where is it for SaaS and B2B today? – Still small – Crypto et. Be Back Bigger in 2023!! It was great.

Technical Review 298

Technical Review B2B SaaS Engagement 298

SaaStr

DECEMBER 7, 2023

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. Jay focuses most of his time working with the current portfolio companies and looking at new investments in the software-as-a-service, Internet media and green tech space.

Development Team Review 302

Development Team Review Technical Review Management Social Media 302

The Daily Egg

NOVEMBER 22, 2023

For B2B companies, it can take over two months for tech buyers. The post VipeCloud Review appeared first on The Daily Egg. Customers typically don’t buy when first introduced to a brand.

Technical Review 147

Technical Review B2B Branding Sales 147

SaaStr

JUNE 6, 2024

“Doubling Down” is a new SaaStr series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. It’s mind blowing how much product is wasted or lost in the supply chain due to temperature issues (e.g. Check that out here. What’s your most recent disclosed investment?

SaaS Payments 298

SaaS Payments Management Scale Venture Capital 298

SaaStr

NOVEMBER 1, 2019

David’s successful exits as an investor at Matrix include HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan, and Enservio. We often have VPs of Sales from tech titans on the show but who trains those VPs and sales reps to be the best in the world at sales? Episode No.

Technical Review 208

Technical Review Development Team Review Software Review Scale 208

SaaStr

MAY 19, 2022

Focus on B2B and B2C. Most companies are either B2B companies or B2C companies, but 1Password bridges the gap between the two successfully. When you target both B2B and B2C simultaneously, it is important to understand the revenue split and the interdependence of both on each other. Target B2B and B2C both by focusing on people.

Development Team Review 298

Development Team Review B2C Compensation Technical Review 298

SaaStr

DECEMBER 28, 2023

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We are seeing AI expand from big tech into vertical industries, like education, where learning is language-intensive. Check that out here.

Technical Review 285

Technical Review Software Review Venture Capital Payment Solutions 285

SaaStr

DECEMBER 1, 2021

Well, it’s partially due to new ways of buying. B2B buyers are increasingly relying on their peers to make a purchase decision. In fact, 86% of buyers use peer review sites when buying software. Not enough reviews on review websites. . So what’s powering this speedy conversion process?

Software Review 290

Software Review SMB Enterprise Software 290

FastSpring

JUNE 22, 2022

We don’t have to look far to find examples of B2B SaaS companies that have found traction using a self-service or product-led motion. Are you still making assumptions about your B2B go-to-market motion — assumptions that ignore B2C selling methods — that are limiting your growth potential? How B2B and B2C Are Converging.

B2C 148

B2C Payments SaaS Payments B2B 148

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. What is B2B Ecommerce?

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

SaaStr

APRIL 14, 2020

In today’s fast-paced B2B marketplace of instant communication and process automation , businesses cannot afford to rely on the classic definition of a deal. We hypothesize that because buyers have more power than ever with search engines, review sites, influencers, and video content ?they Treat deals as dynamic. Finance – 38%.

Technical Review 318

Technical Review Marketplace as a Service Construction Software Review 318

SaaStr

MAY 24, 2024

Lemkin emphasizes the need to hire “Pirates and Romantics,” passionate and quirky individuals who are dedicated to the company’s mission, in contrast to the majority of job workers in the tech industry. Events should be kept small, focused, and not viewed primarily as a revenue stream due to the challenges involved.

Sales Hiring 298

Sales Hiring Outsourcing Services Technical Review Scale 298

Intercom, Inc.

AUGUST 21, 2019

Some 84% of people trust online reviews as much as a personal recommendations, reason enough why every business should be concerned with who reviews their product and what they have to say about it. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites.

Software Review 172

Software Review Technical Review Software Branding 172

Neil Patel

MARCH 2, 2021

What’s in a review? Reviews aren’t just about finding out what consumers think you’re doing right or where you can improve. Let me show you why you should be scoping out reviews for your business. Why It’s Important for Your Business to Get Reviewed. Why It’s Important for Your Business to Get Reviewed.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

FastSpring

JANUARY 31, 2023

payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Finally, we share several customer reviews and case studies for each solution. B2B digital invoicing. What companies and industries each one serves. Advanced fraud detection.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. According to one study, it also costs over $50 billion annually due to wasted resources alone. But what makes B2B content good ? Tough question. Interview them.

B2B 138

B2B Technical Advisors SaaS Payments Underperforming Technical Team 138

SaaStock

FEBRUARY 14, 2019

His first career steps were at Seer Technologies and Monitor Company in the 1990s. Afterward, Patrick founded several businesses in diverse sectors, including tech, healthcare, and finance. After a BA in Technology and an MBA, André Baldini made his first steps into IT, working in companies like Stefanini and Itaú Unibanco.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

User Pilot

DECEMBER 31, 2024

According to user review platforms, their plans start at $7,000/year. Userpilot is perfect for non-technical teams. Ease of use: User-friendly interface and workflows for fast adoption by non-technical teams. Just like Userpilot, its a full-suite product experience platform with analytics, feedback, and engagement layers.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

Unbounce

APRIL 14, 2020

Check out the COVID-19 Small Business Care Package for a roundup of useful resources—including tech discounts, government subsidies, and marketing tips to help lessen the impact on your business. B2B products and services can be difficult to fully capture on a landing page—we know from experience. But great B2B landing pages do exist.

B2B 145

B2B Software Review Technical Review AI Search 145

SaaStr

MAY 25, 2020

In my experience prospects will pay a higher price upfront if all is included – save upsells for unreleased product” — Michael Menke, Built Technology. “Enterprise: build an agreed upon project plan with your buyer and review it together every week until signature. . B2B environment.

Sales Hiring 344

Sales Hiring Sales Outsourced Development Technical Review 344

SaaStr

FEBRUARY 11, 2022

Really, it’s a next-generation Cloud player in eDiscovery, one of the oldest and largest categories in legal tech (a $15B category already). eDiscovery is very country-specific, in large part due to different regulations around preservation, privacy, and most importantly, the very nature of legal discovery itself.

Technical Review 279

Technical Review Software Review Scale Cloud 279

SaaStr

JULY 14, 2022

The day our trucks started rolling into the venue, we got the call the county was closing and immediately locking down due to the emerging outbreak of COVID-19.We Night at The Museum” took over the very cool Tech Museum. No other major SaaS, Cloud, or Tech event was scheduled for 2021. We went digital! The list goes on and on.

Scale 312

Scale Sales Recruiting CTO Hire New CTO 312

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Tech support.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

SaaStr

JUNE 3, 2020

Just last month, we had over five million SaaS and software buyers, coming to G2, to find trusted SaaS solutions, and what those software buyers are looking at on G2, are trusted peer reviews. And what we’re seeing is that businesses are really scrutinizing their existing technology stack.

Software Review 255

Software Review Scale Technical Review SaaS 255

Valuize Consulting

DECEMBER 17, 2024

Traditionally, companies have set CSM ratios based on revenue tiers or account sizes, yet these methods are woefully simplistic when considering the complexity of driving customer adoption, retention and expansion in B2B. Providing training to a diverse set of business and technical users.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

GetUplift

JULY 4, 2024

But, when you’re: a highly specialized, rapidly growing B2B company with a deeply technical product that solves a significant problem for your market and you serve Fortune 500 Enterprises, It can be particularly hard. And I’ve been completely (and pleasantly!) surprised at how quickly GetUplift were able to understand what we do.

Scale 75

Scale Technical Review B2B Strategy 75

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. Then, we’ll consider how B2B customer service differs from customer success in a B2B context. Technical bugs.

B2B 98

B2B Customer Success Technical Review B2C 98

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. This trend shows no signs of slowing down.

Scale 228

Scale Engagement Technical Review Business 228