SaaStr

FEBRUARY 21, 2024

AWS can’t support 20 partners equally. When partnering with big folks like Drata does with AWS, you have to bring business to them. Drata was one of three companies mentioned on stage by AWS’ Head of Partnerships because they did the most transactions on the marketplace than any other company. Otherwise, it falls apart.

AWS 275

AWS Scale Sales Hiring Marketing 275

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something. The same is true in software.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

SaaStr

MARCH 24, 2025

This means investing heavily in R&D and hiring top-tier talent to make your AI capabilities truly world-class. We are all becoming prompt engineers now. If your product doesnt leverage AI to improve efficiency or reduce costs, you might find yourself underpricing pressure. Is Deflation Coming? #5. CoPilots, But Everywhere. .

AI 138

AI Trends SaaS AWS 138

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

APRIL 26, 2024

Historically, Cloud platforms like AWS and Azure help with the sporadic needs of renting a GPU for a few hours for training vs. long-term use, which would cost thousands of dollars. If someone doesn’t want to switch from AWS because AWS has partnerships with OpenAI, they have tradeoffs.

AI Search 283

AI Search AI Artificial Intelligence Scale 283

SaaStr

AUGUST 8, 2023

The team is typically highly cross-functional, working together with sales, product, engineering, and marketing, and the goal is to help the other teams make better decisions through data and financial modeling. In 2014, storage had historically been Dropbox’s most significant cost driver, with hundreds of millions of dollars spent on AWS.

Scale 237

Scale Finance Outsourcing Services Sales Recruiting 237

SaaStr

FEBRUARY 22, 2023

Or of my investments, ones like Algolia and Salesloft, that yes, in theory, were playing in larger markets, but in practice, their entry points were quite narrow. How many sales reps, how much marketing spend, how many engineers will you really need? Worth investing 7+ years of your life in. Like Shopify and Okta, to pick two.

Scale 275

Scale Sales Hiring Venture Capital AWS 275

SaaStr

DECEMBER 14, 2021

The Treasure Data platform instantly analyzed large amounts of data, which meant that companies didn’t need to hire lots of computer scientists or put up a considerable upfront investment for data projects. . Commoditization From AWS & Google Cloud. million and $1.2 million deals led by the founders.

Sales Hiring 304

Sales Hiring Data AWS Leadership 304

Tom Tunguz

APRIL 6, 2023

In the cloud, AWS, Azure, & GCP have created about as much market cap as all the top 100 B2B & B2C publics built on cloud (Netflix, ServiceNow, AirBnb, etc). Startups can integrate with a plug-in, build a prompt-tuning engine (a little model on top of a bigger model), or develop & train their own models.

Generative AI 228

Generative AI AI GCP(Google Cloud Platform) Startup 228

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

APRIL 28, 2021

For example, at Intercom, we primarily focus on return for effort; the estimated savings we will make per engineering hour required to execute the work. Instead of trying to democratize complex, per-product billing knowledge across your team, create a small team of engineers to navigate the world of cloud computing. Zero touch costs.

Management 211

Management Government Cost optimization & reporting Engineering 211

SaaStr

JULY 1, 2024

It could be a 6-month, 12-month, or multi-year venture, so you want the cash to invest in an upmarket strategy properly. Once you do, invest and go hard after this market and grow the sales team to serve that upmarket customer. #3: Make sure you can make that investment from a product perspective. Look at your team.

Sales Hiring 297

Sales Hiring Scale SMB compliance 297

Intercom, Inc.

DECEMBER 9, 2021

Ten years ago, we built the initial Intercom infrastructure in AWS’ us-east-1 data center in North Virginia, USA. As a first step, we’re delighted to announce that we now offer European data hosting – allowing your most important data to remain entirely in Europe, stored in the AWS-eu-west-1 region.

Data 181

Data AWS Scale Engineering 181

SaaStr

JUNE 25, 2019

Come and hear about the typical pitfalls (and how to avoid them) from Pat Poels, an executive with over seven years under his belt leading Eventbrite’s now 300+ strong engineering team that sits across North America, South America, and Europe. I started right at the end of 2011, and I started in the role of VP of engineering.

Engineering 183

Engineering Part-Time VPE Sales Hiring Scale 183

Intercom, Inc.

MAY 19, 2021

We hoped this would build confidence within the team and provide evidence to our stakeholders for further investment. The positive impact we had on engineering was readily apparent, which led to more investment in the core technologies area. It also led to a queue of engineers wanting to join the team. Scaling to Rails.

Scale 216

Scale Technical Review Technology Scaling 216

Baremetrics

OCTOBER 31, 2021

If you want to scale, you need to make the investment of time and money and make sure your infrastructure suits your size of business. The more DevOps skills you want your team to have, the fewer engineers will show up with the exact combination of skills you want. But eventually you need to decide what stage your business is in.

AWS 115

AWS DevOps as a Service Underperforming Technical Team Development Team Review 115

SaaStr

NOVEMBER 8, 2022

Does it cost so, so much to host a few million lines of code on AWS? The renewals, upsells, and pre-paid contracts just are cash engines if you are growing fast enough. Don’t wait to invest in customer success and account management. So is SaaS cursed? You can’t run your core team on $6m in cash per year?

Scale 290

Scale SaaS Banking AWS 290

Tom Tunguz

JANUARY 28, 2020

When we announced our investment in and partnership with Mattermost about a year ago , I wrote about a new architecture for SaaS. If you’ve used the AWS IAM (identity access management) console, you realize how complex access control has become. Novel database querying engines like Dremio, Presto, GraphQL enable this vision.

VPCs (Virtual Private Cloud) 223

VPCs (Virtual Private Cloud) Cloud Enterprise Data 223

How To Buy Saas

MAY 29, 2025

For example, machine learning models can forecast sales, optimize pricing, and evaluate investment scenarios in real time. Risk Assessment: AI evaluates thousands of factors (credit data, economic indicators, customer behavior) to assess loan or investment risks more accurately than traditional methods.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

Intercom, Inc.

AUGUST 30, 2022

And more importantly – which ones are really going to deliver a return on investment for your precious (and limited) budget? Mercury’s product also includes integrations, rules, and shortcuts that were engineered to help founders spend as little time as possible thinking about banking. AWS – Cloud computing. Apply now.

Scale 163

Scale Payment Services Startup AWS 163

Clouded Judgement

SEPTEMBER 27, 2024

Subscribe now Foundation Models Are to AI what S3 was to the Public Cloud Many people look at 2006 as the birth of the public cloud - the year Amazon launched AWS. Microsoft launched Azure in 2010, and Google launched GCP to the public in 2011 (they launched a preview of Google App Engine in 2008, but made it publicly available in 2011).

Cloud 176

Cloud GCP(Google Cloud Platform) AWS Azure 176

SaaStr

DECEMBER 13, 2021

Databricks’ CEO, Ali Ghodsi, shares why Open Source is becoming a multi-billion investment, why it’s taking over multiple industries, and why it’s here to stay. For us, the SaaS model Amazon Web Services (AWS) offered was an amazing one to look at. Open Source and Linux dominate every industry they’re a part of.

Enterprise 246

Enterprise AI SaaS AWS 246

SaaStr

MAY 31, 2024

A senior engineer posted on LinkedIn that they worked at Spotify for four years and quit on the spot. 2: What Keeps Someone Motivated In The Startup World Jason has been successful, has had exits, has invested in great companies, and has built SaaStr into what it is, so what motivates him and other founders to keep going? “It

Sales Hiring 298

Sales Hiring Sales Recruiting Marketing Scale 298

SaaStr

MARCH 1, 2024

For some context, Base10 is a research-driven investment firm focusing on companies automating the largest sectors of the real economy. Engineers are more productive because Github’s Copilot writes 50% of code. An even more dramatic shift we’re seeing is that many of you are finding yourselves more productive these days.

Generative AI 289

Generative AI Outsourcing Services AI Software Review 289

Intercom, Inc.

OCTOBER 12, 2021

And with a greater impact on your customer satisfaction – and ultimately your company’s bottom line – it’s increasingly important to invest in your human support team as a real strategic lever in your business. You’ve probably had at least one awful support experience where automation has been used to disastrous effect.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. Here’s how we do it. Availability is embedded our culture.

Software Review 118

Software Review Technical Review Management Systems Review 118

Clouded Judgement

SEPTEMBER 19, 2023

You can find the original post here Today we’re very excited to announce our partnership and Series B investment in Tabular , the company behind Apache Iceberg. Typical data lake storage solutions include AWS S3, Azure Data Lake Storage (ADLS), Google Cloud Storage (GCS) or Hadoop Distributed File System (HDFS).

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

SaaStr

SEPTEMBER 12, 2019

I’m talking about product-led growth as an investment strategy, but really my background is 10 years of operating experience in the product-led growth world. Now I’m investing in that. I say investment strategy, but really it’s like how do you build a company that’s focused on product-led growth?

Investment 106

Investment Underperforming Technical Team Sales Hiring Software Review 106

CloudGeometry

MARCH 14, 2022

If there’s one thing we’ve learned as we build full-stack SaaS across industries and user cases, it’s this: SaaS is a 3-sided balancing act: feature agility; compliance readiness; and return on infrastructure investment. Engineers may have a hard time unlearning long-held beliefs of attaining perfection in the application.

DevOps as a Service 130

DevOps as a Service Well Architected Framework SaaS AWS 130

Intercom, Inc.

OCTOBER 19, 2022

This is the fifth post in a content series exploring Intercom’s investment in supporting large businesses. Intercom services and data are hosted in Amazon Web Services (AWS) facilities in the USA (us-east-1), Dublin, Ireland (eu-west-1), and Sydney, Australia. . Explore other articles in the series. Something we’re missing?

compliance 138

compliance Data Software Review Scale 138

Sales Hacker

JANUARY 30, 2024

Previously, Amit led marketing efforts at startups like Tact AI (1st AI Assistant for Sales backed by AWS, Microsoft, and Salesforce), HP Inc (next-gen computing) and Spire AI (Human Capital SaaS). In a prior life, Amit also led product and UX teams at Yahoo and Oracle.

AWS 106

AWS AI Advertising Finance 106

Chart Mogul

NOVEMBER 30, 2023

In 2021, ChartMogul experienced a transformative shift in data strategy when we introduced a dedicated data engineering team. Updating the data engineering stack streamlined data processing; reducing the time and effort invested in manual data handling.

Engineering 52

Engineering K8S orchestration (Kubernetes) Data AWS 52

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. One of the early co-investments with my prior firm in Bessemer was in Shopify. If you look at companies like Cornerstone OnDemand, which we invested in a long time ago, it took them some time to get to 100 million of ARR. It is staggering.

Sales Hiring 217

Sales Hiring Scale Payments Cloud 217

Andreessen Horowitz

APRIL 30, 2024

And so when Amazon called me and they’re like, “Hey you want to come with us and do you want to actually start the mobile services, backend business within AWS?” David: Maybe you can talk about that transition, coming from a business like AWS to financial services, which I think was new for you.

Development 109

Development Technical Review AWS AI 109

CloudGeometry

MARCH 3, 2022

Feature value: a function of time investment of users and customers The set of problems that your SaaS solves won’t survive long in the digital age if all it does is cut prices. Proven best practices that help both finance & engineering teams Of course, not all customers want to pay for all the features.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

SaaStr

NOVEMBER 13, 2020

Interesting for a couple reasons, but Sunil’s been investing in cloud internet since before almost anybody. So, not that many people have started so early in the career, so long in the space, and great investments that we know like Datadog and Fastly, and good at it. GP and founder of Amplify Partners. Jason Lemkin: Crazy.

Sales Recruiting 197

Sales Recruiting Development Team Review Technical Review Sales Hiring 197

CloudGeometry

SEPTEMBER 7, 2021

It goes beyond just engineering culture and draining the backlog using harmonious collaboration. Those awesome new tricks that seem to show up out of nowhere within cloud-first applications like Google Workplace, Slack, Facebook, Twitter, Stripe, the iPhone, and Amazon (both eCommerce and AWS)?

DevOps as a Service 130

DevOps as a Service Software Development AWS Cloud 130