ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Tom Tunguz

MARCH 8, 2020

The customer success team would like help deploying the software to new customers. After scaling sales enablement successfully, the next step is to understand where your customers are. Marketplaces: AWS marketplace, Heroku marketplace, Salesforce marketplace. The sales team asks for more leads.

Scale 315

Scale AWS Consulting Sales Enablement 315

SaaStr

FEBRUARY 1, 2021

If you don’t think you need a great VP of Sales, Product, Marketing, Customer Success, and Engineering — then all that all that means is you’ve never worked with a great one. Here again, we have the same problems as the Customer Success lead hire, but worse. At the most critical stage of scaling SaaS.

Sales Hiring 278

Sales Hiring Part-Time VPE Scale Sales Recruiting 278

The Angel VC

FEBRUARY 20, 2016

Call me when it scales.” The point is that getting to $1-2 million in ARR probably has less predictive value concerning a company’s ability to get to true scale than most people think – or at least thought some years ago. Being a seed investor I’m trying to find SaaS companies that can scale before they have scaled.

Scale 192

Scale Scaling SaaS AWS 192

SaaStr

APRIL 23, 2021

Still awful. At least you know the vendor is there, but many of your customers will need more than just … a frustrating bot. But can it scale? There are certainly cons to traditional outsourced support vs. highly trained support that works right inside your company. Support only from bots. No live support at all.

Outsourcing Services 172

Outsourcing Services AWS Customer Support Scaling 172

CloudGeometry

MARCH 22, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. Depending on the kind of SaaS you offer, there’s a lot to learn from talking to customers about your product.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

SaaStr

APRIL 21, 2023

But as you get bigger and more well-funded, participate in traditional field marketing strategies because they account for 40% of revenue at scale. You can run your own conference, but third-party events like AWS, Dreamforce, SaaStr, and others allow you to get 40% of your pipe from their ability to draw in the best in the industry.

Outsourcing Services 208

Outsourcing Services Scale Outsourced Development Marketing 208

SmartKarrot

OCTOBER 17, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Scale AWS Cloud 19

Intercom, Inc.

FEBRUARY 13, 2020

This is the final episode of season two of Scale, our series exploring the minds of brilliant leaders and thinkers from the likes of Google, Yelp, and Udemy: folks who have each successfully propelled their company to a new stage of growth. . are all-in on personalization and the massive potential to serve customers more intimately at scale.

Scale 181

Scale Marketing AWS Machine Learning 181

CloudGeometry

MARCH 3, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. So why put it on our shortlist?

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

Intercom, Inc.

DECEMBER 31, 2019

The scale is extraordinary. The wave of SaaS companies that built themselves on the likes of AWS and Azure have reinforced the pre-eminence of cloud computing. Here, we trace some of the biggest trends and stories in technology over the past decade, and try to find a narrative to make sense of it all. There are about 3.2

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

SaaStr

OCTOBER 31, 2019

It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”

Cloud 101

Cloud Scale AWS Machine Learning 101

SaaStr

AUGUST 10, 2023

Whether you’re going from nothing to something or already scaling and thriving beyond $10-100M, healthy, sustainable growth in SaaS is on every founder’s mind. Cockroach Labs’ CEO Spencer Kimball shares hard-won lessons from scaling from $0 to $5B and his time as an angel investor for more than 80 different startups. Ideas Are Cheap.

Scale 192

Scale Scaling Sales Hiring Cloud 192

SaaStr

APRIL 26, 2024

On an adoption basis, there have been some “green shoots,” particularly with Klaviyo and the impact they’ve had bringing AI from a project siloed or customer interface level and into their core business where they’ve automated 700 humans and over two-thirds of their customer success. Why is Klaviyo noteworthy? They’ll need GPUs.

AI Search 224

AI Search AI Artificial Intelligence Scale 224

SaaStr

MARCH 22, 2023

Scaling Early-Stage to Hyper-Growth Companies With Ed Lenta, SVP and GM of Databricks Back in the early 2000s, people didn’t entirely accept that a virtual machine could be as good as a physical one. Ed Lenta, the SVP and GM of Databricks, had the rare opportunity of scaling three hypergrowth companies — VMware, AWS, and Databricks.

Scale 207

Scale Scaling AWS Sales Hiring 207

SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. Organizations are guilty of putting it on the back burner even though it is one of the most crucial factors in success. Maintaining the focus on customer success throughout the mergers and acquisitions process is difficult.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

Sales Hacker

MARCH 29, 2021

As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. Ensuring partnerships, sales, product, engineering, and customer success teams have the information they need when they need it. Moving data securely between a company and its partners.

Payments 101

Payments SaaS Payments Payment Solutions Payment Services 101

SaaStr

AUGUST 2, 2021

Technology Alliances: The tech alliances offer important integrations, especially critical for ServiceNow’s target market of enterprise customers. Examples include AWS, Adobe, Microsoft, and Google Cloud. This early phase is where you’re still looking for that perfect product-market fit and scaling the product to market.

Outsourcing Services 278

Outsourcing Services Scale Scaling Outsourced Development 278

OpenView Labs

JUNE 16, 2021

Success stories. Kyle Poyar spoke with Mohammed Coovadia, VP of Customer Success and Sales, about what sparked the transition, how Cypress explored different pricing options, and what led them to a final decision. Chargify takes a closer look at the success of Digital Ocean, AWS, Mailgun, MessageBird, and Wordstream.

Pricing 64

Pricing Scale Forecasting AWS 64

SmartKarrot

SEPTEMBER 15, 2022

With the advent of SaaS (software as a service), enterprises can now access cloud software solutions, making scaling much faster and easier. The cloud has also introduced new enterprise products, such as ERP (enterprise resource planning) solutions and CRM ( customer relationship management ) answers. Like what you are reading?

Scale 10

Scale Cloud Enterprise Scaling 10

Sales Hacker

MARCH 1, 2019

Sales Engagement: How the World’s Fastest Growing Companies are Modernizing Sales Through Humanization at Scale is a labor of love. It’s for all roles in the revenue organization from Demand Gen, to Sales Development, Ops/Enablement, Management, Leadership, Account Executives, and even Customer Success. Reserve your copy now.

Scale 58

Scale Engagement Sales AWS 58

SaaStr

JANUARY 28, 2020

Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. The customers love her, right?

Sales Hiring 211

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 211

OpenView Labs

DECEMBER 13, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). He also discusses the importance of listening to your customers, prioritization of your roadmap, launching a new product within an existing company and much more.

Sales Hiring 52

Sales Hiring Benchmarks AWS Scale 52

SmartKarrot

JANUARY 11, 2023

The pie tastes awful. You might also like: What Is Outcome-Based Selling and Why Is It Important for Customer Success? Outcome-based selling for customer success is the go-to need of the hour. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Entertainment 19

Entertainment AWS B2B Customer Success 19

SaaStr

SEPTEMBER 12, 2019

So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Everyone’s always like, “how did you guys scale so quickly,” and like, everyone loves this product. When your customers are actually using the product and love the product, it’s such an easier sell.

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

SaaStr

JUNE 4, 2022

Yes, you now know how to make customers successful and happy now. You have 2,000 customers now. Enough to pay some salaries and AWS bills, but it’s not that much. A related post here: 6 Things in SaaS That Are Only Obvious At Scale. From $100k-$1m in ARR, the hardest part is how slow it is. But it is so slow.

SaaS 350

SaaS Headcount AWS Churn 350

SaaStr

JUNE 3, 2020

And then I spent a year at Salesforce working on Marc Benioff’s extended leadership team, and really had a chance to learn how important trust can be, and also really learn from Salesforce, from Mark, how do you really build a global SaaS leader at scale? They can make donations for those charities.

Software Review 188

Software Review Scale Technical Review SaaS 188

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference.

Scale 98

Scale Customer Success SaaS Payments Sales 98

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. *

Sales Hiring 202

Sales Hiring Scale Technical Review Outsourcing Services 202

SmartKarrot

MARCH 2, 2023

Top 15 VC Podcasts 2023 [Listed Alphabetically] 100x Entrepreneur 100x Entrepreneur – By Siddhartha Ahluwalia Siddhartha Ahluwalia is a 2x founder, VC & Startup Business Development Manager at Amazon Web Services (AWS). Hoffman hosts a podcast named Masters of Scale where he interviews a new founder every episode.

Venture Capital 10

Venture Capital Scale Entrepreneurship EKS (Elastic Kubernetes Service) 10

ChurnZero

SEPTEMBER 30, 2021

As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. For example, I think of AWS. Being under Customer Success can be powerful.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

Sales Hacker

SEPTEMBER 29, 2020

Keys to success when scaling a company [10:56]. Vishal Sunak: We are on the scale to eight digits right now, not that far away. So yeah, we’re five years old and scaling to eight digits and beyond now. Keys to success when scaling a company [10:56]. So what do you think the keys to success are?

Scale 107

Scale CTO Hire Scaling CTO Coach 107

SmartKarrot

JANUARY 18, 2021

They are: Scaling Customer Lifetime Value. And to look further, their subcategories are the below ones: Scaling Increase number of customers Diversify products Lower customer acquisition cost Optimize online performance. For any business to grow, it has to scale its operations to reach more customers.

Customer Lifetime Value 10

Customer Lifetime Value Scale SaaS Acquisition 10

SaaStr

APRIL 30, 2022

Low touch you’re gonna talk a lot about what we call customer success teams. Customer success teams are basically about building at scale this self-serve engine. That’s typically the AWS model, depending on how much space you take, service space, you will pay more.

SaaS Payments 239

SaaS Payments Metrics Payment Methods Scale 239

Sales Hacker

FEBRUARY 2, 2024

One thing we’ve learned in helping our founders and operators scale their businesses is that cash is one of their most precious resources. This is especially critical for startups and younger companies, who don’t have the resources of a large scaled marketing team. Sponsor shoutout: Flex. Cashflow is the lifeblood of a business.

Metrics 92

Metrics Revenue Scale Marketing 92

SaaStr

JUNE 1, 2021

On a scale of 1 to 10, I’d give it a 7, if you round up from 6.3. Jason : You can find at your scale, because this is what I think is hard, is unhappy engaged customers. We have, as you all should have, the customer success teams. It got better. It got much better over time. That’s work.

Part-Time VPE 234

Part-Time VPE Technical Cofounder CTO Hire New CTO 234

Sales Hacker

AUGUST 18, 2023

As always, you’ll hear real stories/strategies/tactics from real revenue operators spanning: sales, marketing, customer success, operations/enablement, product and hiring. Whether you’re trying to scale your business or scale your career – you’re in the right spot to learn from the best of the best.

Scale 67

Scale VP of Engineering Sales Hiring Enterprise 67