Intercom, Inc.

JUNE 1, 2021

Over the past year, many support teams have struggled with budget cuts, reduced headcount, and less bandwidth – while the volume and complexity of customer queries has only risen. So how can you manage a larger volume of queries without needing to add headcount? Challenge #1: Limited team bandwidth, resources, and budget.

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

SaaStr

DECEMBER 18, 2023

Ai made it possible to engage with students, teachers, and others within the platform, save on customer service headcount, and scale the company. The challenge was connecting the dots between 60k signups and multiple schools. Key Takeaways AI presents an unprecedented opportunity.

AI 302

AI Technology Scale Startup 302

Intercom, Inc.

FEBRUARY 24, 2020

Bots are already enabling customer support teams to scale personalized experiences without added headcount. Building on Answer Bot’s machine learning technology, Resolution Bot moves beyond generic answers to meaningfully solve customers’ problems.

Headcount 40

Headcount Artificial Intelligence Machine Learning Customer Support 40

SaaStr

MAY 7, 2024

Before you open up a headcount and add more people, think about what you can automate. Make it a strategic priority for the company. Make it clear that it’s a priority across every function before you hire a person. Automate before hiring. Run AI hackathons with the whole team. Every role is becoming a prompt engineering role.

AI 278

AI Engineering Sales Hiring ChatGPT 278

Intercom, Inc.

OCTOBER 24, 2018

Our belief in a modern support model will never change, but we’ve spent a lot of time iterating on how best to scale our support. Here’s a look at how we have managed it and how you can too. Three options when scaling customer support.

Scale 178

Scale Customer Support Scaling Strategy 178

Intercom, Inc.

DECEMBER 8, 2020

It can also guide your hiring process if increasing headcount is required to guarantee 24/7 coverage for customers. A disconnect between your tickets opened and tickets completed may indicate a need for better training of support reps, increased headcount, or the introduction of automation to help reduce the strain on your team.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

Andreessen Horowitz

MARCH 21, 2024

On a much smaller scale, we’ve also started to see some leaders deploying their genAI budget against headcount savings, particularly in customer service. One company cited saving ~$6 for each call served by their LLM-powered customer service—for a total of ~90% cost savings—as a reason to increase their investment in genAI eightfold.

Generative AI 145

Generative AI Enterprise AI Artificial Intelligence 145

BetterCloud

APRIL 24, 2025

Artificial Intelligence (AI): The integration of AI tools is rapidly expanding across numerous organizations, with IT departments at the forefront. Looking to help your IT team without adding headcount? This adoption is driven by the significant potential for increased productivity. Save your seat. Book a demo today.

Cybersecurity 52

Cybersecurity Artificial Intelligence Headcount Government 52

Intercom, Inc.

MAY 21, 2020

And now we’re covering everything on the operation side of things, reporting on individual metrics, team metrics, headcount, planning, forecasting – all that fun stuff. Right now, we have a team of people around the world. It’s been a hell of a run, and I’m very excited to still be here and excited to talk to you today.

Scale 221

Scale Sales Hiring Customer Support Headcount 221

ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. 2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies. 2023 will be a big year gaining market traction in new customer intelligence platforms. A few common themes emerged.

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

Sales Enablement, SaaS and Growth

JUNE 26, 2018

Leveraging automation is not only interesting, but important - after all, if a SaaS company’s headcount growth exceeds revenue growth, it impacts its ability to invest in product, and if that happens, things can start to go awry. Like many people I’ve been intrigued by the potential utility of bots for a long, long time.

Sales Enablement 100

Sales Enablement Scale Sales Recruiting Sales Hiring 100

FastSpring

JANUARY 31, 2023

You’ll be able to manage all aspects of the payment lifecycle from your FastSpring dashboard without adding extra software or headcount. Sift uses machine learning and AI to: Increase accuracy in fraud decisions. Most companies need additional headcount to manage this.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

BetterCloud

MARCH 17, 2025

Shadow AI, aka the unsanctioned artificial intelligence based applications that are in your tech stack, is often adopted by individual teams or employees for perceived productivity gains. Allocations can be manual or automatic, depending on the headcount of users.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

InsightSquared

JULY 8, 2020

But despite all the variables, AI and machine learning are helping sales leaders improve accuracy—and go beyond the actual number to also improve execution. . It enables your company to set a budget, make headcount decisions, fund marketing and product investments, determine expansion timelines and much more.

Forecasting 62

Forecasting AI Artificial Intelligence Machine Learning 62

Unbounce

MAY 16, 2023

Artificial intelligence can help you handle many tasks quickly, easily, and in bulk. In the simplest terms, social media AI refers to tools that can simulate human intelligence to automate and optimize aspects of social media marketing. Reels to film. Cats to meme. The list goes on and on. What is AI for social media?

Social Media 52

Social Media AI Artificial Intelligence Headcount 52

Sales Hacker

JULY 8, 2020

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale that was previously unthinkable. Maybe they do, maybe they don’t, but that allows us to move faster.

Scale 125

Scale Scaling VP of Engineering Technical Review 125

Sales Hacker

JUNE 16, 2021

Your GTM teams are made up of people, and people are resistant to change how they learn and sell. Startup hurdle: headcount. SetSail has a revenue execution platform which uses machine learning and AI to identify buying signals reps need to win deals. The types of obstacles will vary based on the size of your company.

Sales Enablement 122

Sales Enablement Scale Sales Hiring Technical Review 122

ChurnZero

JANUARY 4, 2024

On the other hand, economic headwinds continue to constrain CS budgets and headcounts. ” Companies will continue to leverage artificial intelligence and machine learning to better understand, manage and monitor the ever-changing success path of customers, writes Kia Puhm of DesiredPath.

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

InsightSquared

MAY 25, 2021

From market expansion to headcount, technology and product roadmap decisions, businesses simply do not have the line-of-sight needed to plan. The reality on the ground is that many revenue leaders are moving forward without a clear and precise view of how the decisions they make impact the future of the business.

Forecasting 62

Forecasting Benchmarks Sales Headcount 62

FastSpring

MARCH 3, 2023

If your company sells physical products and/or services, you’ll need additional software and headcount to manage sales tax and transaction liability. They use machine learning and AI to analyze millions of global transactions each month to identify risky transactions with higher accuracy.(

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

SaaStr

NOVEMBER 6, 2024

“And I think the budget comes from headcount,” Dave explains. As a line of business owner, if I want to do something, I can find the money from headcount.” ” If I want to pay for an AI SDR, I know where to get the money. ” Is Customer Success Dead, Now That it Reports to Sales?

Headcount 272

Headcount SaaS AI Pricing 272

SaaStr

OCTOBER 16, 2024

We’ve been taught unicorn math to grow headcount faster than revenue, and maybe if you’re venture-backed, you can do it. But you have to grow revenue faster than headcount. You have to do it all. That might mean you hire fewer but better people.

Sales Hiring 320

Sales Hiring Scale AI SaaS 320

SmartKarrot

DECEMBER 18, 2020

With the advanced AI and machine learning capabilities, the frequent queries of the customers can be handled quite effectively. But instead of spending money on increased headcount, companies are planning to spend heavily on technology. Not only that, they are also helpful in reducing the manpower required for the customer care.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

With the advanced AI and machine learning capabilities, the frequent queries of the customers can be handled quite effectively. But instead of spending money on increased headcount, companies are planning to spend heavily on technology. Not only that, they are also helpful in reducing the manpower required for the customer care.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

Hitenism

JANUARY 16, 2017

In 2014, Mixpanel’s Series B pitch deck spelled out the company’s expansion plans over the next two years: 3x sales headcount and rapidly race towards distribution. Double headcount every 6-9 months. You have to flirt with new technologies like machine learning to see how they might apply to your business.

Scale 147

Scale Venture Capital SaaS Headcount 147

InsightSquared

DECEMBER 28, 2020

Are you prepared to make critical business decisions such as new headcount, market expansion or product development? . That’s a massive amount of data that no human or spreadsheet can parse—taking advantage of it requires machine learning, which has quickly moved from a nice-to-have to a make-or-break for sales leaders.

Forecasting 71

Forecasting Artificial Intelligence Machine Learning Sales 71

InsightSquared

DECEMBER 28, 2020

Are you prepared to make critical business decisions such as new headcount, market expansion or product development? . That’s a massive amount of data that no human or spreadsheet can parse—taking advantage of it requires machine learning, which has quickly moved from a nice-to-have to a make-or-break for sales leaders.

Forecasting 62

Forecasting Artificial Intelligence Machine Learning Sales 62

Sales Hacker

AUGUST 12, 2020

AI and machine learning haven’t officially passed the Turing Test (even though I want to believe I have when it comes to email). Let’s see how this might look: This is fully automatable: Hey {{first_name}}, I noticed that your headcount recently increased by {{custom_1 = employee increase}}.

Scale 130

Scale Scaling AI Search Underperforming Technical Team 130

ChurnZero

DECEMBER 27, 2022

Is your headcount staying flat next year? Learn how tech-touch tactics can help increase your CS teams’ capacity for strategic work by automating the monotony that is sending emails, setting reminders, updating fields, and more. 9/ Five tech-touch Customer Success tactics that ChurnZero makes easy. 10/ BIG RYG 2022 keynote sessions.

Leadership 90

Leadership Benchmarks Headcount Artificial Intelligence 90

SaaStr

MAY 2, 2025

When asked about reports of 30% headcount reductions in many contact centers within just one year due to AI replacing human headcount, Benioff confirmed he’s exploring similar efficiencies at Salesforce. However, he cautions that large-scale workforce changes take time at many older enterprises and at true enterprise scale.

AI 250

AI Enterprise Scale Airlines 250

Sales Hacker

APRIL 4, 2025

Companies are redesigning their operating models around automation, data orchestration, and system-level thinking to unlock efficiency, reduce manual work, and scale without adding headcount. The AI decisioning platform transforms customer interactions with automation and machine learning, now scaling its impact as part of Braze.

AI Search 106

AI Search AI Outsourcing Services Scale 106

Valuize Consulting

JANUARY 14, 2025

Among the many intersections shaping the future, one stands out for me as an issue most are giving little thought to: artificial intelligence (AI) and customers. headcount reduction, processing speed). Conversations over the holidaysfrom politics to tech to businessechoed a common theme: the landscape is shifting.

AI 52

AI Technical Review Artificial Intelligence Systems Review 52

User Pilot

FEBRUARY 24, 2025

PDO provides data and insights that power machine learning and AI, at the core of all Meta products. Experience in AI , machine learning, or related fields. Product Manager Salesforce (20172019): Led a redesign of the headcount tracking software, reducing auditing time by 70%.

Technical Advisors 52

Technical Advisors Data Management Scale 52

Kellblog

JANUARY 2, 2024

Per LinkedIn , headcount is up 240% over the past two years. In 2023, artificial intelligence peaked on Gartner’s hype cycle. General-purpose, large language models (LLMs) can suffer from three weaknesses: Broad scope, in many applications far broader than is necessary or desirable.

AI Search 128

AI Search Technical Review Technical Advisors ChatGPT 128

Sales Hacker

FEBRUARY 11, 2025

Um, in the old world, you basically downloaded a list of accounts and those accounts had things like industry, employee, headcount, headquarters, founded date, you would then get a list of contacts. It’s like, we’ll just, you just can pay money for us to bid on. I need B2B SaaS software now. So it’s like, okay, great.

ChatGPT 84

ChatGPT AI Payment Methods Payment Services 84

Kellblog

JANUARY 29, 2025

AI will be a huge driver of the rebound, because of both the large VC investment it attracts and its ability to convert headcount budget into software budget (e.g., There are numerous techniques that marketers must learn to build their LLM optimization skills while still running traditional SEO programs in 2025.

Technical Review 83

Technical Review AI Search Software Review AI 83