SaaStr

MAY 10, 2022

Recovery from COVID has taught us that adapting and learning how to thrive in new ways in the face of change, whether good or bad, can lead to exponential growth. . He highlights the three key strategies that helped TripActions scale and boost their revenue. Develop a well-defined vision. Do not waste time developing a Plan B.

Travel 221

Travel Revenue Underperforming Technical Team Scale 221

OnStartups

MAY 18, 2021

All the points below have been pulled from startup sales teams that I think work pretty well (including the team at CRM software company, HubSpot). Building Startup Sales Teams. They’re not bad people, they’re just different from you, especially if you're an introverted geek like me. Don’t hire sales people too early.

Sales Hiring 110

Sales Hiring Scale Underperforming Technical Team Startup 110

User Pilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. 3: Poor customer service or experience with the sales teams can make customers churn. moment faster. #3: What is customer churn?

SaaS Payments 96

SaaS Payments Churn Underperforming Technical Team Payment Methods 96

FastSpring

DECEMBER 7, 2023

“This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions. As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains.

Software Review 129

Software Review Technical Review Development Team Review Branding 129

Casey Accidental

FEBRUARY 26, 2024

I’ll explain how I think about these decisions as a product leader and give more context on the journey of developing entirely new products inside a company. By general standards, the team found product/market fit, but will never be able to inflect growth of the combined company. Even though the team usually knows nothing in reality.

Underperforming Technical Team 63

Underperforming Technical Team Scale GCP(Google Cloud Platform) Startup 63

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies have a primary acquisition loop that drives this scalable growth, and unfortunately, there aren’t that many acquisition loops that really scale.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

SaaStr

APRIL 1, 2021

There are a lot of nuances here, but the simple reason for most really big acquisitions is a BigCo has fallen behind. Some examples: Okta basically won the corporate side of identity (rocketed to #1) but wasn’t #1 on the developer side. Smaller deals can sometimes just be about experiments, and teams. Not a bad play.

Underperforming Technical Team 217

Underperforming Technical Team Cloud Acquisition Communication 217

Frontegg

MARCH 17, 2022

These companies also scale up with a CAC payback that’s lower than the market average in general. Sales-Led Growth is all about marketing and sales teams. Unfortunately, these pipelines are rigid and work in a way that doesn’t really allow smooth scaling. Customer Acquisition Cost (CAC). What is Sales-Led Growth?

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Teams across your business can benefit from customer data. Product teams can build features that solve real pain points. Support teams can proactively address issues that lead to churn.

Customer Lifetime Value 99

Customer Lifetime Value SaaS Underperforming Technical Team Retention 99

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. They also manage finances and supervise one or more engineering teams.

Sales Hiring 97

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 97

Chargify

APRIL 23, 2019

According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Understanding which stage your SaaS business is in can help determine the appropriate time to scale to the next phase—and do so successfully. Let’s get started. Pre-Startup.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

User Pilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

Underperforming Technical Team 91

Underperforming Technical Team Social Media Scale Interviewing 91

Neil Patel

SEPTEMBER 18, 2020

We help our clients develop a digital strategy that maximizes the results they achieve with their content marketing, advertising, and SEO campaigns. You get a hand-picked team that will provide evidence-based, practical strategy and recommendations. When it comes to digital strategy and content marketing I’ve shown it can work.

Underperforming Technical Team 139

Underperforming Technical Team Strategy Content Marketing Scale 139

OpenView Labs

MARCH 8, 2021

What Interviewing 600+ Sales Reps Taught Me About Team Building. What’s your biggest weakness? Continuously hiring, managing, and retaining the right team can be incredibly difficult and time consuming—if you don’t have the right tools and processes in place to make it scalable, that is. Conducting interviews. Onboarding.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

OnStartups

MAY 18, 2021

All the points below have been pulled from startup sales teams that I think work pretty well (including the team at CRM software company, HubSpot). Building Startup Sales Teams. They’re not bad people, they’re just different from you, especially if you're an introverted geek like me. Don’t hire sales people too early.

Sales Hiring 52

Sales Hiring Scale Underperforming Technical Team Startup 52

Baremetrics

SEPTEMBER 23, 2021

The premature release of a product that has major overlooked software flaws can turn off potential customers immediately, with no chance to remedy the bad first impression. The entire budget has been spent on R&D with nothing left for customer acquisition. Make no mistake: in this climate, developing a SaaS business is a race.

Scale 98

Scale Marketing SaaS Underperforming Technical Team 98

Intercom, Inc.

JUNE 23, 2020

Delivering those better experiences requires a fundamentally new way to do customer support, a messenger-based approach that works at internet scale. Once every decade or two, developments in technology trigger monumental changes in an industry. Internet scale and changing customer expectations are driving and accelerating the change.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Chaotic Flow

AUGUST 18, 2015

SaaS businesses develop intimate, long term relationships with their SaaS customers. If they don’t keep their customers around for years, then all that capital invested in customer acquisition will have gone to waste. It is typical in B2B software for customer acquisition to eat up 50% or more of total costs.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

Sales Hacker

JULY 24, 2018

As we think of ways to improve sales performance, a number of growth pains may come in the way: High acquisition costs. Decreased revenue per rep, High turnover as you scale headcount. Efficiency Isn’t Something You Worry About After Scaling. In the last six months at Weave, our sales team managed this balancing act.

Scale 55

Scale Headcount Sales Hiring Scaling 55

User Pilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. Customer acquisition metrics, such as the customer acquisition cost, help you evaluate your marketing efforts and make informed decisions. You can also use a product metrics framework, ie.

Metrics 80

Metrics Customer Lifetime Value SaaS Acquisition 80

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Scaling in the midst of a global pandemic.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Sales Hacker

JUNE 6, 2022

In this episode, they are going to look at a long form email that could have been an email sequence and why asking multiple questions is bad thing in terms of response rate. Hey William, Really impressed by what the Lavender team has done so far. Watch the re-write, and check out the before and after emails below! Cheers, Rep.

Scale 82

Scale Underperforming Technical Team Acquisition Scaling 82

Aaron Beashel

OCTOBER 31, 2016

During his time at Salesforce, Alex was fortunate enough to work directly with Salesforce co-founder and CEO Marc Benioff, and together they utilised a framework Benioff himself devised called the V2MOM to align and manage the Service Cloud team. It was game-changing for the company, and for each team that implemented it.

Scale 100

Scale Underperforming Technical Team B2B Marketing 100

Casey Accidental

JANUARY 2, 2018

I receive a lot of questions about growth teams. Who does this team report to? When do I start a growth team for my business? The purpose of growth is to scale the usage of a product that has product-market fit. The purpose of growth is to scale the usage of a product that has product-market fit. What changed?

Underperforming Technical Team 111

Underperforming Technical Team Scale Retention Engineering 111

CustomerSuccessBox

APRIL 19, 2022

Customer journey analytics gives teams a real-time comprehensive sight into customer behavior providing valuable insight into the journey. How Customer Journey Analytics can benefit your business teams? Customer Care and Customer Service Team. Scaling success within Customer care and service effort is a nerve-wracking deal.

Scale 52

Scale Metrics Underperforming Technical Team Customer Lifetime Value 52

SaaSOptics

FEBRUARY 13, 2022

When transitioning to a SaaS model or developing a SaaS business, many companies utilize spreadsheets, disconnected systems, and other manual processes to manage their recurring revenue business. One challenge is how software providers manage their order to cash process and capture, share, and use financial metrics internally.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

User Pilot

JANUARY 17, 2024

Scaling SaaS is not for the faint of heart. If you do not scale, you will be unable to reach a new pool of customers and your competitors will leave you in the dust. If you scale prematurely, you may struggle to satisfy customer expectations. Provide the necessary training for your sales teams.

Scale 99

Scale Scaling SaaS Underperforming Technical Team 99

SaaStr

SEPTEMBER 12, 2019

So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Everyone’s always like, “how did you guys scale so quickly,” and like, everyone loves this product. billion acquisition more so than GitHub. Its product drives the acquisition, retention and expansion.

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

Andreessen Horowitz

APRIL 30, 2024

ABOUT IN THE VAULT “In the Vault” is a new audio podcast series by the a16z Fintech team, where we sit down with the most influential figures in financial services to explore key trends impacting the industry and the pressing innovations that will shape our future. And if we’re doing the right thing, we need to scale it quickly.

Payment Solutions 82

Payment Solutions Payments Payment Services SaaS Payments 82

SaaStr

JULY 8, 2020

350: Neha Sampat is the Founder and CEO @ Contentstack, a modern content management system bringing business and tech teams together to deliver personalised, omnichannel experiences. Atypical in our world, but Neha scaled the business to well over $1M in ARR before raising funding. You should be.

Scale 221

Scale Technical Review Technical Advisors Sales Hiring 221

A Smart Bear

FEBRUARY 26, 2019

The implication is that this was unknowable or bad luck, but the truth is, this was a predictable result of not understanding the market. Sometimes that’s a dream team that weathers the storm that sinks the other boats. The bad news is, you don’t know ahead of time what that thing will be. But don’t get hung up on it.

Underperforming Technical Team 64

Underperforming Technical Team Scale Sales Hiring Startup 64

OpenView Labs

JANUARY 19, 2022

Product-led growth (PLG) is an end-user-focused growth model that relies on the product as the primary driver of customer acquisition, conversion, and expansion. Based on interviews with B2B SaaS experts who have built and scaled product-led businesses, we designed a new user journey. How could they have scaled keyword advertising?

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

OpenView Labs

APRIL 13, 2020

In the last decade, a few major things have happened: Emergence of new platforms with incredible scale (from Facebook to TikTok). Proliferation of iterative, experiment-driven, nimble approaches to product development (also known as Agile). The convergence of these changes has led many to realize that “growth” is a team sport.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

OpenView Labs

MAY 20, 2021

Throughout all of my experience at early-stage growth companies, there’s been an overarching theme: From inception, it’s the people you attract, hire, train, promote, and “communify” who enable and accelerate your time to market and your customer acquisition and satisfaction. The question becomes: “Who do I want on my team—and why?”.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

Casey Accidental

NOVEMBER 13, 2019

If driving more customers was your customers’ #1 need, and that’s not what you helped them with, you probably didn’t build a very successful business, or the problem of solving customer acquisition for that market is very difficult. The Weak Transition to Marketplace Arguments. What Types of Businesses Are We Talking About?

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

User Pilot

AUGUST 15, 2021

While customer acquisition is important, if you're unable to keep user engagement up, you've built a leaking house that will drown everyone in it! Measure engagement by acquisition channel to optimize your acquisition strategy and focus on the one with the most engaged users.

Engagement 98

Engagement Metrics Scale SaaS 98