Clouded Judgement

MARCH 22, 2024

Enterprise software businesses strive for 90-95% gross retention (generally the percent of revenue that sticks with you vs churns altogether), with net expansion in the 120%+ range (the aggregate change in expansion - contraction - churned revenue). Namely, retention!! For “fake” ARR, retention can vary wildly.

AI 183

AI Revenue Cloud Technical Advisors 183

Totango

DECEMBER 10, 2019

New customer acquisition is at the heart of most traditional business models. When you make customer retention for B2B business models a priority, you’ll not only save money on acquisition costs; you’ll also unlock the growth potential of your existing customer base. How to Increase Customer Retention for B2B Companies .

Retention 64

Retention B2B Enterprise Payment Services 64

User Pilot

MAY 26, 2024

Cohort Analysis : Userpilot’s cohort analysis capabilities allow you to measure user and feature retention over time. By tracking specific groups of users based on shared characteristics or behaviors, you can understand how different cohorts interact with your product and improve retention strategies. Cons : Pricey for some businesses.

Technical Review 52

Technical Review Artificial Intelligence Software Review SaaS 52

Stax

FEBRUARY 19, 2024

Vertical SaaS solutions are tailored for specific industries, addressing niche needs with in-depth customization and compliance with industry standards. This creates an intensely competitive landscape with a higher churn rate, but greater customer acquisition opportunities. What is Vertical SaaS? What is Horizontal SaaS?

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

MAY 27, 2024

Want to learn how to design an effective loyalty segmentation strategy and boost customer retention ? Benefits of customer loyalty segmentation include greater retention, improved customer experience , and increased profitability. Tracking and improving customer loyalty helps increase customer retention and revenue growth.

Customer Lifetime Value 82

Customer Lifetime Value Retention Engagement User Experience 82

Blulogix

FEBRUARY 9, 2024

Enhanced Customer Retention: Recurring revenue models foster long-term customer relationships. By continuously delivering value, businesses can maintain a loyal customer base, reducing the costs associated with customer acquisition and maximizing lifetime value.

Revenue 52

Revenue Business compliance B2B 52

ProfitWell

FEBRUARY 26, 2020

Customer retention can hold more weight than acquisition. Retention shows that you are providing a valuable service that keeps your customers coming back. An easy way to visualize retention is through the leaky bucket metaphor. Trying to build a business with poor retention is like trying to fill a leaky bucket.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

Subscription Flow

MAY 30, 2024

SubscriptionFlow also places a great deal of importance on customer retention and churn management which helps businesses grow. Suppose you are all about keeping tabs on stuff like how long it takes to recoup your customer acquisition costs (CAC payback period) or how your average revenue per user (ARPU) is swinging.

Merchant Services 52

Merchant Services Payment Solutions Payment Services SaaS Payments 52

User Pilot

MARCH 25, 2024

Metrics that can affect SaaS business valuation include Monthly /Annual Recurring Revenue, Customer Acquisition Cost , Customer Lifetime Value , Net Revenue Retention, Total Addressable Market, and YoY Growth Rate. Finally, accurate valuations are also important for regulatory compliance and taxation purposes.

SaaS 84

SaaS Customer Lifetime Value Acquisition Metrics 84

User Pilot

MARCH 21, 2023

For example, you can use it to analyze retention, build funnels , or create cohorts. It offers advanced security and compliance features and priority support. TL;DR Mixpanel is a product analytics tool that allows product managers easily analyze how people engage with their digital products. Yes and no.

Pricing 81

Pricing Software Review compliance Retention 81

FastSpring

MARCH 15, 2021

You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. The subscription model naturally shifts your focus from customer acquisition to customer retention. As soon as a customer completes a purchase, it’s all about renewal and retention. Forgetting Tax Compliance.

Payment Features 137

Payment Features Payment Services Subscription Payment Solutions 137

User Pilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. These are tools that track user behavior data across your products and can give insights into engagement, retention, drop-offs , etc. Retention tables.

Social Media 81

Social Media AI Retention Pricing 81

SaaStr

JANUARY 5, 2023

Founded in 2019, Laika (an enterprise-ready compliance platform) closed a $50MM Series C by the summer of 2022. Employee Retention. Gross Retention. Looking back on its explosive growth, however, the company realized just how badly it needed the valuable services of a Chief Financial Officer (CFO). Workplace Productivity.

Sales Hiring 38

Sales Hiring Acquisition Forecasting Outsourced Development 38

ChurnZero

JANUARY 13, 2022

As the lynchpin to customer retention, his history in providing best-in-class customer experience will elevate the customer journey and drive continued ComplySci growth. “Not only have we accomplished major milestones in terms of organic growth, but our acquisitions have made us a force within the compliance industry. .

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Blulogix

JANUARY 5, 2024

Importance: Proper revenue recognition ensures compliance with accounting standards and reflects the true financial health of a subscription-based business. Customer Lifecycle Definition: The customer lifecycle represents the stages a customer goes through, from initial awareness and consideration to purchase, retention, and advocacy.

Subscription 52

Subscription Payment Features Payment Services Payments 52

User Pilot

AUGUST 6, 2023

A consistent omnichannel customer experience can improve satisfaction , build loyalty , drive acquisition, increase retention , boost LTV, and help you make data-driven decisions. User acquisition. Higher retention. Data security or compliance risks. Increases LTV. Inconsistent data reporting.

Investment 70

Investment Banking Social Media Customer Lifetime Value 70

User Pilot

MARCH 14, 2024

Here are some features to look for: Flexible customizations : Customize user group views based on the acquisition date, product usage, or demographics to understand individual behavior. Retention analysis : To monitor user return rates to gauge product attractiveness and determine if users are engaged long-term.

Software Review 52

Software Review Technical Review Pricing Retention 52

ChurnZero

MARCH 31, 2022

Following the webinar, we invited Dave to give his rapid-fire takes on tracking the retention of auto-renew customers, calculating customer lifetime value as a startup, comping CSMs on expansion, determining the importance of measuring time to value, and much more. Q: Do you ever see gross revenue retention without contractions?

Customer Success 98

Customer Success Metrics Technical Review Scale 98

User Pilot

MARCH 21, 2023

Cohort analysis gives you insights into the impact of product changes on user retention and how it varies across seasons. For example, at the acquisition stage, you could be looking at sign-up flow completion or engagement with demo content. User journey tracking enables teams to remove friction from the points where users drop off.

Management 76

Management Technical Review Outsourced Development Mobile 76

User Pilot

MAY 20, 2024

ActiveCampaign is the best suite of retention email marketing tools. These technologies position your product at the center of your growth strategy, focusing on delivering an exceptional user experience that drives customer acquisition , retention , and expansion. Acquisition and engagement reports. Funnel analysis.

Software Review 52

Software Review AI Search Scale SaaS 52

Audacix

SEPTEMBER 14, 2022

Remember, ISO 27001 accreditation along with GDPR compliance and other such certifications, is considered an international standard for proving that your business objectives align with the security requirements of interested parties, eg. How can ISO 27001 compliance automation speed up certification? your enterprise customers.

Cybersecurity 95

Cybersecurity Underperforming Technical Team SaaS Systems Review 95

User Pilot

FEBRUARY 28, 2024

Pendo's analytics are divided into paths, funnels, and retention — with the lattermost being able to track cohort churn over time. The retention analytics dashboard on Pendo shows you detailed cohort retention data and highlights month-over-month changes. Retention cohort tables. Feature engagement. Source: Pendo.

Software Review 89

Software Review Engagement Technical Review AI 89

User Pilot

OCTOBER 26, 2023

Gamification is a PLG strategy that keeps users engaged and increases user retention. Product-led growth (PLG) is a go-to-market strategy that leverages the product as the main driver of customer acquisition , retention , and account expansion. To remove friction from the user journey, carry out funnel analysis.

Outsourcing Services 76

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 76

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. You can track retention of your preferred segments in 90 days by default, but you can also select other time ranges. Retention analysis in Heap.

Software Review 79

Software Review Technical Review Underperforming Technical Team Retention 79

User Pilot

NOVEMBER 14, 2023

Creates a consistent experience that optimizes customer engagement and retention Tracking engagement at all stages of the customer journey enables teams to deliver consistent customer experience. This is crucial for building trust, improving customer retention , and fostering customer loyalty. ClickUp social media post.

SaaS 86

SaaS Social Media Data Onboarding 86

User Pilot

SEPTEMBER 21, 2023

This information can then be used to improve the user experience, optimize in-app flows , and boost retention. This early warning system enables you to intervene with retention strategies, reducing the likelihood of users canceling their subscriptions. Doing this helps you add more value to users and increase retention.

Payment Features 83

Payment Features Customer Lifetime Value User Experience Churn 83

User Pilot

FEBRUARY 28, 2024

These tools help with improving retention, enhancing the user experience , and making data-driven decisions. Retain users : Funnel optimization leads to better user experiences , increased product stickiness , and improved user retention. TL;DR Funnel tracking lets you track user activities across various user journeys.

Payment Solutions 89

Payment Solutions Data Analysis Software Review SaaS Payments 89

User Pilot

MARCH 14, 2024

Here are some features to look for: Flexible customizations : Customize user group views based on the acquisition date, product usage, or demographics to understand individual behavior. Retention analysis : To monitor user return rates to gauge product attractiveness and determine if users are engaged long-term.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. You can track retention of your preferred segments in 90 days by default, but you can also select other time ranges. Retention analysis in Heap.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

Andreessen Horowitz

OCTOBER 4, 2023

Prep and Outreach The lender universe is large and ever-evolving, as evidenced by the acquisitions of both SVB and First Republic earlier this year. OUR PRIVACY POLICY By clicking the Download button, you agree to the Privacy Policy. For corporate debt, normal venture counsel (e.g., Cooley, Goodwin, Gunderson Dettmer, or Wilson, etc.)

Outsourcing Services 115

Outsourcing Services Software Review Scale Banking 115

SaaStr

JUNE 13, 2019

Our second topic, benchmarks around retention. Logo retention. Logo retention is, starting last year, how many customers did I have, and from that cohort this year, how many have I retained? So, in building your models for your business, you really should be striving for 90% plus logo retention rate. This surprised me.

Scale 196

Scale SMB Sales Hiring Payment Services 196

SaaStr

DECEMBER 10, 2019

WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. The day that acquisition closed, we became a 250,000 person company. So I mean, I guess one of the things that was really critical about this acquisition was about maintaining our autonomy, right? Tina Hsiao : Awesome.

Payment Services 133

Payment Services Merchant Services Payment Solutions Payments 133

Tom Tunguz

JULY 14, 2013

At the outset, the company targets the less sophisticated SMB segment which doesn’t demand the compliance, heavy security and integration features needed by enterprise customers. The company is able to recoup its cost of customer acquisition, be it online marketing or inside/outside sales, in less than a year.

Sales Hiring 100

Sales Hiring Venture Capital SaaS Machine Learning 100

SaaSOptics

MAY 2, 2022

Many traditional sales-led (SLG) companies are introducing product-led tactics, experimenting with low friction, self-serve models to increase customer acquisition. You can adopt a hybrid approach, break into new markets, capture more market share, and increase retention by giving customers the options they’re looking for.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

SaaStr

NOVEMBER 29, 2019

286: Allie Janoch is the Founder & CEO @ Mapistry, the startup that makes environmental compliance simple. Post acquisition, Allie integrated the technology built at IQ Engines into Flickr search. Post acquisition, Allie integrated the technology built at IQ Engines into Flickr search. Is it retention?

Sales Hiring 131

Sales Hiring Underperforming Technical Team Technical Advisors Scale 131

SaaSOptics

MAY 6, 2022

Accurate and up-to-date financial records display the current state of your business, help you maintain GAAP/IFRS compliance, and prove to potential VCs that your company is worth the investment. In the early days of SaaS startups, the total acquisition of new customers and the momentum of your ARR each month is the cornerstone of success.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

User Pilot

MARCH 11, 2024

Set up your metrics to measure growth and retention. Here are some features to look for: Flexible customizations : Customize user group views based on the acquisition date, product usage, or demographics to understand individual behavior. You can also visualize the average retention as a line graph, both linear and cumulative.

Software Review 52

Software Review Systems Review Technical Review Pricing 52