FastSpring

DECEMBER 21, 2020

My first job in tech was in 1998 as a software developer. How was the experience of going through an acquisition fully remote during a pandemic? Going through the acquisition during the pandemic was a challenge because, I guess, for all the obvious reasons. Describe a favorite memory during the acquisition.

Technical Review 78

Technical Review Development Team Review Software Review AWS 78

SaaStr

SEPTEMBER 12, 2019

At GitHub, I was in the last 18 months coming into acquisition, which is a nightmare, but I was one of 5 people running the company. billion acquisition more so than GitHub. Its product drives the acquisition, retention and expansion. We’ve all been through the six months software setups situations, right?

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

User Pilot

SEPTEMBER 1, 2024

Usage-based pricing is one of the most popular SaaS pricing models among infrastructure software companies like Twilio. Per user pricing In this model, customers are charged based on the number of users who have access to the software. Amazon AWS is one of the best SaaS pricing examples with this model. Amazon pricing example.

Pricing 104

Pricing Strategy SaaS Scale 104

SaaStr

JULY 1, 2020

There’s customer acquisition, and then, there’s your existing customers. To do that means maybe assisting your SDR as to say, “Your morning block is your research block and you’ll review that with your manager. We can save companies $100,000 on their AWS bill. We found something that works.

Merchant Services 262

Merchant Services Scale Sales Recruiting Sales 262

Full Session

NOVEMBER 27, 2024

Behavioral analysis software is a must-have for companies to understand user interactions and optimize digital experiences. Behavioral analysis software tracks and analyzes user interactions to reveal patterns in digital engagement. Google Analytics can be complex for beginners and shows occasional data inaccuracy due to data sampling.

Software Review 52

Software Review Software Technical Review Systems Review 52

Full Session

NOVEMBER 27, 2024

Behavioral analysis software is a must-have for companies to understand user interactions and optimize digital experiences. Behavioral analysis software tracks and analyzes user interactions to reveal patterns in digital engagement. Google Analytics can be complex for beginners and shows occasional data inaccuracy due to data sampling.

Software Review 52

Software Review Software Technical Review Systems Review 52

Intercom, Inc.

JANUARY 24, 2019

I had done some software consulting. It’s less expensive than it’s ever been in terms of actually getting a product to market, whether it’s leveraging platforms like Salesforce or GCP or AWS or Heroku. So we said, “Hey, why don’t we do that with enterprise software?”

Scale 151

Scale Machine Learning Artificial Intelligence Technical Review 151

Chart Mogul

DECEMBER 22, 2021

Both the apps now let you and your team log in easily via QR codes. QR codes — added the ability to quickly copy your newly created API keys by scanning the QR code (instead of needing to type them out on your mobile device). This year, we also migrated ChartMogul to AWS cloud. Our most popular content this year.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

ChurnZero

AUGUST 11, 2020

Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit. This is a guest blog post by Anita Toth, Chief Churn Crusher. . This is shocking.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

User Pilot

APRIL 21, 2023

To carry out product analysis, you need to track relevant product metrics , like Customer Acquisition Cost (CAC) and retention rate. Customer Acquisition Cost (CAC) is the average cost needed to acquire a customer. Customer testimonials, reviews, and social media mentions. Their choice depends on your goals.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Onboarding Retention 98

Sales Hacker

SEPTEMBER 29, 2020

Today on the show, we’re excited to have Vishal Sunak, the CEO and founder of LinkSquares where he’s responsible for developing strategies aimed at assisting both corporate, legal, and finance teams with the review of their contracts. We went through an acquisition and we got bought.

Scale 120

Scale CTO Hire CTO Coach Scaling 120

ProfitWell

SEPTEMBER 10, 2020

Running your own server to handle your customer's valuable data requires a huge investment to match the same level of security and reliability that comes baked into services like Amazon AWS and Microsoft Azure cloud. This means that growth can stagnate even with large acquisition numbers. Finally, we have customer acquisition cost.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

OpenView Labs

FEBRUARY 2, 2021

almost exactly a year ago, nobody knew how exactly it’d affect the software industry. Here’s why: PLG is an end user-focused growth model that relies on the product itself as the primary driver of customer acquisition, retention, and expansion. Content marketing will drive user acquisition. When COVID-19 hit the U.S.

Product Marketing 58

Product Marketing Trends Scale Marketing 58

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Those on the front lines know that more competition means greater saturation of traditional marketing and sales channels, increasing customer acquisition costs (CAC).

Scale 70

Scale Startup Technical Review Software Review 70

User Pilot

JULY 28, 2024

Data scientist’s main responsibilities The three responsibility pillars of a data scientist encompass Data Acquisition and Engineering, Data Analysis and Modeling, and Communication and Collaboration. Data acquisition and engineering: Data Extraction : SaaS products generate a ton of user data. Tableau, Power BI).

Data 52

Data Technical Review Artificial Intelligence Machine Learning 52

User Pilot

JULY 23, 2020

If “marketing” is only a matter of new customer acquisition for you, then you’re missing the point of being in SaaS. That means more revenue, more opportunities to upsell more services to them and more referrals from word of mouth and positive reviews. After all, it’s Service as well as Software, right? Day 1 Retention.

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Those on the front lines know that more competition means greater saturation of traditional marketing and sales channels, increasing customer acquisition costs (CAC).

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

JUNE 25, 2019

Collectively, these expenses are referred to as Customer Acquisition Costs, or CAC for short. A high figure is a signal you’re spending too much on customer acquisition, a low number the opposite. While software type (i.e. As the old adage goes, you have to spend money to make money – SaaS businesses are no exception.

Scale 40

Scale Development Team Review Software Review Benchmarks 40

User Pilot

JULY 14, 2024

Bonus points : Experience with cloud platforms (AWS, Azure, GCP). Data scientist’s main responsibilities The three responsibility pillars of a data scientist encompass Data Acquisition and Engineering, Data Analysis and Modeling, and Communication and Collaboration. Experience with data visualization tools (e.g.,

Data 52

Data Technical Review Artificial Intelligence Machine Learning 52

OpenView Labs

AUGUST 8, 2019

Freemium can be an amazing acquisition engine, opening the top of the funnel and halving your customer acquisition costs (CAC) during a period where the industry as a whole sees CAC on the rise. Today, 55% of companies value PQLs, but only 23% of companies have actually begun to track PQLs through their acquisition funnel.

Scale 40

Scale AI Search AWS Acquisition 40

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Those on the front lines know that more competition means greater saturation of traditional marketing and sales channels, increasing customer acquisition costs (CAC).

Scale 40

Scale Startup Technical Review Software Review 40

Outseta

AUGUST 23, 2017

It had customer acquisition and revenue targets for existing products, and new lines of business that did not yet exist. Jason Fried and David Heinemeier Hansson, Co-founders of project management software company Basecamp , weighed in on this exact topic in their 2010 book Rework. It was a perfectly detailed path to the promised land.

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

Mucker Capital

APRIL 6, 2023

If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. You engage the marketing team and you do a lot of acquisition and people are coming. Before you scale the acquisition like crazy, really figure out how to activate new users, how to convert them.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

MARCH 17, 2023

Buying software has changed significantly over the past 27 years. His first software-buying journey at age 24 involved researching in magazines, calling companies, and receiving demo CDs in the mail. What did software buying look like in the ‘90s? Software was physically shipped to you after purchase.

Marketplace as a Service 246

Marketplace as a Service Software Review Technical Review Azure 246

Sales Hacker

MAY 13, 2025

He also co-founded WGI Group, LLC, to provide growth capital to early and expansion stage startups in enterprise software, consumer internet and digital media industries. He served as Chairman and CEO of the company until its acquisition by Yahoo! Why software innovation must start with intelligence, not workflow.

AI Search 75

AI Search AI ChatGPT Software Review 75

SaaStr

MAY 14, 2019

There were still a lot of people that told us we needed to build on premise software. This model of trialing and buying a software that doesn’t make any sense. And when you build your software, you had nothing. And we ran it on own software in someones basement. Zero experience for building software companies.

Cloud 244

Cloud Sales Recruiting Scale Sales Hiring 244

SaaStr

JULY 20, 2021

That was in no small part due to having a board that was aligned with David’s vision. It’s a brutal, awful slog in the start. I would say, it’s always good to call out just how awful it is to be a founder, to be an entrepreneur, because that is a unique perspective that you bring to the board room that no one else shares.

Underperforming Technical Team 246

Underperforming Technical Team Sales Hiring AWS Business Model 246

Sales Hacker

NOVEMBER 10, 2020

The acquisition process [21:55]. It’s the leading RFP response software trusted by more than 800 high performing organizations across North America. And really, when I actually lived in Austin in early 2019, and everybody was talking about the TrendKite acquisition and about the impact that you all made even before you and I met.

VP of Engineering 103

VP of Engineering Scale Development Team Review Technical Review 103

Casey Accidental

DECEMBER 11, 2023

Acquisition, retention, and monetization potential of your first product is another reason B2B tends to expand earlier. From a customer acquisition perspective, the companies grew in very different ways too. Pinterest significantly evolved how its core product worked, changing both the acquisition and retention loops over time.

Payments 113

Payments Scale Payment Solutions Technical Review 113

Intercom, Inc.

DECEMBER 13, 2018

Email isn’t dead, but superior tools are emerging , like groups that allow one company to share documents with another with time to review – or inter-company chat where a lot of people can look at an issue simultaneously and discuss it in real time. Facebook’s never charged for software before, right?

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Sales Hacker

OCTOBER 7, 2021

I had never quit a job before unless it was due to a promotion or a better opportunity. Whether creating teams from scratch or taking over distressed departments, the achievements I’ve accomplished are always due to creating a winning culture with clear expectations and a strong drive for results. Be your own advocate.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

OnStartups

JULY 7, 2021

So doing that deal and bringing these guys in, are there any interesting observations or any entertaining little stories about either pre-acquisition or post that had to do with Sam and The Hustle? HubSpot has not done a lot of acquisitions in the past. We can switch off The Hustle acquisition. I'm just curious. Dharmesh: Yeah.

Payment Methods 140

Payment Methods Technical Review Software Review Payment Solutions 140

OnStartups

JULY 7, 2021

So doing that deal and bringing these guys in, are there any interesting observations or any entertaining little stories about either pre-acquisition or post that had to do with Sam and The Hustle? HubSpot has not done a lot of acquisitions in the past. We can switch off The Hustle acquisition. I'm just curious. Dharmesh: Yeah.

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40

User Pilot

APRIL 4, 2025

Say someone leaves a negative review about your app on Twitter or LinkedIn. Used effectively, mobile app analytics can help you: Attract better customers: By tracking user acquisition and retention over time, youll identify the marketing channels and strategies that bring your most engaged users. A lack of proper mobile analytics.

Mobile 66

Mobile Metrics Cross-platform App Design (Application) Scale 66

Chart Mogul

NOVEMBER 19, 2024

Google Ads to BigQuery ) Logs from DevOps/Infra Logs are harder to analyze But, can tell the whole truth: no one can you the page views more accurately than the server log of how many times the page was served The tools to get data from would be your AWS or Google Cloud or similar provider, and/or your CDN such as Cloudflare.

Marketing 52

Marketing Technical Review Software Review Customer Lifetime Value 52

How To Buy Saas

MARCH 3, 2025

In just the past few years, weve watched Software-as-a-Service evolve at breakneck speed, transforming from a neat cloud-based delivery model into an essential driver of business innovation. It feels like every tool from your CRM to your accounting software now comes as a service. AI analyzes reviews, competitors, and trends for you.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Payment Services 52