Intercom, Inc.

AUGUST 9, 2022

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. We’re honored to see so many Intercom customers featured in the Cloud 100, as well. It’s a very competitive field.

Cloud 211

Cloud Leadership Innovation Communication 211

Clouded Judgement

OCTOBER 27, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. After the cloud giants reported this week, the timing of the presumed re-acceleration is very much in question. At the same time - Google Cloud also massively decelerated from 28% last quarter to 22% this quarter. which feels unlikely.

Cost optimization & reporting 152

Cost optimization & reporting Cloud Azure AWS 152

Clouded Judgement

MAY 19, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. The chart below shows Q1 ‘23 net new ARR added vs the quarterly average across the 4 quarters in 2022. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 161

Cloud Subscription Payment Features Retention 161

SaaStr

NOVEMBER 15, 2022

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. In 2022, founders and investors must be ready to pivot strategy at any moment. After all, it wasn’t so long ago that SaaS metrics gained respect and popularity in the industry.

Metrics 215

Metrics Machine Learning Artificial Intelligence Technical Review 215

Tom Tunguz

FEBRUARY 13, 2023

For fiscal 2022, large customers represented 61% of total revenue compared to 54% of total revenue in 2021 and 46% in 2020… Overall NDR fell, but enterprise spending remains steady. Turning to our customer metrics in the fourth quarter. I’m adding Cloudflare to the list of tracked companies for this series.

Cloud 225

Cloud Azure Headcount Software Review 225

Clouded Judgement

DECEMBER 30, 2022

Every week I’ll provide updates on the latest trends in cloud software companies. And that’s a wrap for 2022! 2022 Top Performers Below is a table that shows the top 10 share price performers of 2022. Congrats to Box for being the only positive returning cloud software stock of the year!

Cloud 130

Cloud Subscription Payment Features Pricing 130

Clouded Judgement

JUNE 2, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. One of my favorite metrics to look at is net new ARR added in a quarter. The one point to call out is this is happening across a backdrop of mass layoffs - so companies have less quota capacity to close net new ARR in Q1 than they had across 2022.

Cloud 130

Cloud Trends SMB Subscription 130

Clouded Judgement

NOVEMBER 4, 2022

Every week I’ll provide updates on the latest trends in cloud software companies. The prevailing narrative today is “higher for longer” and that’s what moved the market down on Thursday Macro Impacts on Software Performance So far we’ve had ~30 cloud software companies report Q3. This was expected.

Cloud 130

Cloud Pricing Revenue Subscription 130

Clouded Judgement

JANUARY 6, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Cloud Downgrades This week UBS came out with a couple research reports citing concerns in AWS / Azure growth. If we rewind back the clock to the start of 2022 the big debate was rates. Follow along to stay up to date!

Cloud 130

Cloud Azure AWS Underperforming Technical Team 130

SaaStr

APRIL 22, 2022

More importantly, many Cloud leaders are down 50% from their all-time highs. The expectations, the metrics, the pool of VCs. The post Are You Fundable in 2022? But it didn’t fully hit startups and even many public companies until February. It hit hard, with Nasdaq falling another 15%, and private valuations perhaps 20%.

Venture Capital 267

Venture Capital Cloud Investment Startup 267

Clouded Judgement

SEPTEMBER 29, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. I do think the economy will start slowing next year, and just like they did in late 2021 / 2022, the Fed can very quickly change their course of action. I created this subset to show companies where FCF is a relevant valuation metric.

Cloud 183

Cloud Government Banking Software Review 183

Clouded Judgement

APRIL 6, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. That’s a big difference, especially when you layer in the growth in headcount from 2021 to 2022. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 130

Cloud Headcount Subscription Payment Features 130

SaaStr

JANUARY 20, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. Our mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on good design and ease of use. Join these incredible companies to experience all the value of SaaStr!

DevOps as a Service 214

DevOps as a Service AI Search Cloud compliance 214

Clouded Judgement

JANUARY 20, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Had we not gone through 2020-2022 there would still be excess to remove. Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against.

Cloud 130

Cloud Interviewing Subscription Payment Features 130

Clouded Judgement

OCTOBER 28, 2022

Every week I’ll provide updates on the latest trends in cloud software companies. All of these broadly falling into the bucket of customers looking to spend less, with a similar marginal cost structure for the cloud providers (hence the lower operating margin from AWS). Subscribe now Share Clouded Judgement Leave a comment

Cloud 130

Cloud Azure AWS Cost optimization & reporting 130

Clouded Judgement

AUGUST 11, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. The weakness they called out was from larger cloud-native businesses. From a new logo bookings perspective, we had our largest Q2 and second largest quarter ever, only behind the seasonally larger Q4 2022.”

Cloud 130

Cloud Trends Azure GCP(Google Cloud Platform) 130

Clouded Judgement

NOVEMBER 18, 2022

Every week I’ll provide updates on the latest trends in cloud software companies. 10:42 PM ∙ Nov 16, 2022 I decided to run the numbers. Overall, out of my set of 96 cloud software companies, there were 49 that at one point traded >10x NTM from 2015 - 2020. Follow along to stay up to date!

Cloud 130

Cloud Pricing Investment Revenue 130

Clouded Judgement

MARCH 17, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. The Fed pivoted and started raising rates extremely quickly in 2022. Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against. What Happened at SVB?

Cloud 130

Cloud Banking Investment Startup 130

Clouded Judgement

SEPTEMBER 30, 2022

Every week I’ll provide updates on the latest trends in cloud software companies. Budget growth for 2022 was revised down a full 1% from the prior quarters survey (from 4% to 3% ), demonstrating near term budget pressure. Subscribe now Share Clouded Judgement Leave a comment Follow along to stay up to date!

Cloud 130

Cloud Subscription Payment Features Trends 130

Clouded Judgement

DECEMBER 2, 2022

Every week I’ll provide updates on the latest trends in cloud software companies. The 2023 guidance would imply closer to $780m of net new ARR added, and flat / down net new ARR added in 2023 vs 2022 In summary - 2023 expectations went from roughly $3.55B ARR (37% growth) to $3.3B (low 30’s growth).

Cloud 130

Cloud Forecasting Software Review Revenue 130

Clouded Judgement

SEPTEMBER 22, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. As a reminder, in the summer of 2021 they were saying they wouldn’t hike rates through the end of 2022…We all know how quickly that changed when they skyrocketed rates very shortly thereafter. Follow along to stay up to date!

Cloud 152

Cloud Revenue Software Metrics 152

Clouded Judgement

FEBRUARY 17, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. They just reported Q4 ‘22, and in the full year 2022 they grew 63%. Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against.

Cloud 130

Cloud Azure Revenue Subscription 130

Clouded Judgement

NOVEMBER 3, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. After all, the real headwinds to software started in the Q3 / Q4 2022 timeline, so by Q3 / Q4 2023 we’d start lapping those tough periods. Follow along to stay up to date! Already we’ve seen huge earnings move.

Software Review 161

Software Review Cloud Software Azure 161

Tom Tunguz

SEPTEMBER 16, 2023

Snowflake’s cloud analytics database thrives on structured data. Databricks’ technology rips through unstructured data in a cloud data lake house. In Q2 2022, Snowflake generated roughly the same amount of revenue. In Q2 2022, Snowflake generated roughly the same amount of revenue.

Business 288

Business Cloud Finance AI 288

Tom Tunguz

APRIL 1, 2024

In fiscal 2023, we began transitioning customers from our legacy CDM (Cloud Data Management) capabilities to our subscription-based RSC offerings. The contribution margin has improved from -117% in 2022, to -38% in 2023, to -12% in 2024. The legacy business fell by 58%. Note the substantially lower margins of 44-47%.

Data 189

Data Subscription Payment Features Cloud 189

SaaStr

DECEMBER 18, 2022

So I firmly believe the market has over-discounted SaaS and Cloud stocks, that they are trading just too low. Where does that leave us, going into the end of 2022? We didn’t really get much of a Cloud boost from all of that, at least not in most cases. Cloud is still growing, SaaS is still in the early and middle innings.

Cloud 233

Cloud Pricing Metrics SaaS 233

SaaStr

JULY 24, 2023

Some SaaS and Cloud leaders have seen big impacts from the post-2020 hangover, but others keep accelerating. That’s about as good as it gets in SaaS and Cloud! 1 — 2022 Saw A Slowdown In Usage Growth, But 2023 Saw A Potential Bounce Back. . #1 1 — 2022 Saw A Slowdown In Usage Growth, But 2023 Saw A Potential Bounce Back.

Revenue 197

Revenue Scale Sales Hiring Cloud 197

SaaStr

JANUARY 12, 2024

So many IT departments and Offices of the CIO spent huge amounts of energy in the “App Layoffs” of late 2022 and 2023. Private and public SaaS and Cloud companies didn’t just get a little more efficient in 2023 — they got stunning more efficient. Many SaaS and Cloud leaders are there.

Sales Hiring 257

Sales Hiring Cloud AI Startup 257

Chart Mogul

DECEMBER 20, 2022

If you thought 2021 was a busy year for product development at ChartMogul, we shifted into hyperdrive for 2022. And if we had to give it a name, we’d call 2022 ‘The Year of the Destination.’ . And if we had to give it a name, we’d call 2022 ‘The Year of the Destination.’ . Try it out. . Nick Franklin , CEO ChartMogul.

Systems Review 52

Systems Review Payments Payment Solutions Azure 52

Kellblog

DECEMBER 27, 2021

” Towards that end, revenue multiple is a better bubble indicator than share price, so let’s take a look at the latest from Jamin Ball at Clouded Judgement. Net dollar retention becomes the top SaaS metric. Kellblog Predictions for 2022. Well, here we go with our predictions for 2022. Change to cloud-native.

Blockchain 142

Blockchain Technical Review Venture Capital Sales Hiring 142

Tom Tunguz

NOVEMBER 18, 2021

in revenue in fiscal year 2020, to $432m in the first three quarters of fiscal 2022. The company’s metrics all recorded positive gains including gross margin moving from 60% to 70%, which is impressive for a business providing hardware. Estimated metrics using company data, but not reported by the company explicitly.

CTO Hire 356

CTO Hire CTO Coach Benchmarks Scale 356

SaaStr

JULY 5, 2023

So some SaaS and Cloud leaders have seen big impacts from the post-Covid hangover, but others have just kept accelerating. That’s about as good as it gets in SaaS and Cloud! 2022 Saw a Slowdown in Usage Growth, But 2023 Saw a Potential Bounce Back. Are we near or past the lows in SaaS and Cloud buying patterns?

Scale 183

Scale cloud efficiency Cloud Business Model 183

SaaStr

NOVEMBER 2, 2022

While the average Cloud stock has fallen almost 50% in 2022, Duolingo’s has stayed up, and is down just 10% in the past 6 months. The core product is very B2C, but the upgrade to paid has very SMB B2B metrics, and 80% of the revenue is subscription based. And in today’s market, that’s strong performance.

Scale 296

Scale B2C SMB B2B 296

SaaS Metrics

JULY 5, 2022

Software as a Service, or SaaS, is the use of software applications hosted remotely on a secure cloud platform. By the end of 2022, total spending on software as a. The post Overview of Top SaaS Trends for 2022 first appeared on SaaS Metrics.

Trends 52

Trends SaaS Cloud Software 52

SaaStr

MAY 4, 2023

So Cloudflare is one of our hero Cloud / SaaS companies and even under tougher macro conditions, still grew a stunning 37% at $1.2 The toughest metric is new customers. The reps that you hired as order takers in 2021, even 2022 … often aren’t selling anything at all today. Billion in ARR ! It’s not just you.

Sales Hiring 261

Sales Hiring Scale Cloud Sales 261

Chart Mogul

DECEMBER 8, 2022

This year alone, I shared over 200 curated reads on leadership, growth, pricing, SaaS metrics, benchmarks, and much more. Here are the best reads of 2022; those articles and charts that resonated most with 19,000 weekly … Every week, I scour the web to pick the top SaaS reads for our weekly newsletter, the SaaS Roundup.

Sales Hiring 52

Sales Hiring SaaS Scale Benchmarks 52

Intercom, Inc.

NOVEMBER 30, 2021

Here’s an example of key goals and metrics to consider. Cloud-based phone support: Aircall. Cloud-based phone support tool Aircall connects with Intercom to empower your agents to make a call right from the Intercom Messenger. So before you begin searching for specific tools, define your goals upfront.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249