The future of support: 5 key trends that will shape customer care in 2021
Intercom, Inc.
AUGUST 26, 2020
As support leaders look to the coming year, our research shows two key areas of investment: proactively answering customers’ questions and automating support with chatbots. For decades, businesses subscribed to the same reactive support strategy: answer every question as it comes in and hope your team can keep up.
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