Navint

MAY 21, 2019

Recurring Revenue Conference presented by Sutton Capital Partners marked its fifth year on May 1, 2019, in beautiful Marina del Rey, California. Thought leaders, entrepreneurs, executives, and the investor community gathered to discuss the subscription economy and ways to attract and retain loyal customers.

Scale 45

Scale Revenue Underperforming Technical Team Business Model 45

SaaStr

AUGUST 9, 2019

This podcast is an excerpt of Eyal and Megan’s session at SaaStr Annual 2019. Here’s what Eyal and Megan talk about: How to develop software faster. But I think what it boils down to is also how newer technology is being developed and the ability for it to inter-operate with other platforms. Missed the session?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Chart Mogul

OCTOBER 3, 2019

This is where the value of subscription metrics comes to the fore — and specifically the customer acquisition cost (CAC) and the customer lifetime value (LTV). Every team has their own slightly different way of calculating the cost of customer acquisition. Poor distribution — not product — is the number one cause of failure.

Acquisition 91

Acquisition Underperforming Technical Team Startup Customer Lifetime Value 91

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 242

Sales Recruiting Sales Hiring Scale VP of Engineering 242

FastSpring

DECEMBER 11, 2018

That means looking at past failures and victories to create a better marketing strategy for 2019. For the most part, more traffic means more sales, which is sure to improve your 2019. Understanding your customers’ motivations is key in developing content strategy, products and improving the customer journey. Grow Sales.

Payment Methods 60

Payment Methods Business Underperforming Technical Team Social Media 60

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It There are now over 150 enterprise companies using the platform.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

Chart Mogul

OCTOBER 3, 2019

This is where the value of subscription metrics comes to the fore — and specifically the customer acquisition cost (CAC) and the customer lifetime value (LTV). Every team has their own slightly different way of calculating the cost of customer acquisition. Poor distribution — not product — is the number one cause of failure.

Acquisition 52

Acquisition Startup Underperforming Technical Team Customer Lifetime Value 52

TriTuns

JANUARY 21, 2020

*This is an updated version of the article , “The Big Bold Future Of SaaS Growth Is Customer Success” that I originally published on Software Executive Magazine in May 2019. When subscription software first came on the scene, many people naively assumed that it was just another revenue model for the vendor.

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

TriTuns

JANUARY 21, 2020

*This is an updated version of the article , “The Big Bold Future Of SaaS Growth Is Customer Success” that I originally published on Software Executive Magazine in May 2019. When subscription software first came on the scene, many people naively assumed that it was just another revenue model for the vendor.

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

Chart Mogul

JANUARY 28, 2022

We kept growing over the years, and by 2019 we found ourselves looking at a fleet of somewhere around 50 machines in constant need of management, software updates, security patches, and so on. Being in the subscription analytics space means data-intensive operations, large volumes, and the ability to often scale accordingly.

K8S orchestration (Kubernetes) 52

K8S orchestration (Kubernetes) AWS EKS (Elastic Kubernetes Service) GCP(Google Cloud Platform) 52

ChurnZero

SEPTEMBER 13, 2019

Today is Friday the 13 th and we all know that means – bad luck, right? The team felt it was necessary to wait to fully understand how their data might have been affected by the outage, which again delayed the deployment process. They not only want to renew but what to expand on their subscription with you.

Churn 40

Churn Underperforming Technical Team Systems Review Software Review 40

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. This podcast is an excerpt of Claire’s session at SaaStr Annual 2019. Our team is in Room 111. They were self taught developers.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

ChurnZero

OCTOBER 4, 2019

Sam has over 16 years of experience in consulting, product management, and leading customer success teams. Bloomfire allows teams to improve productivity and customer centricity by creating a self-service knowledge base. We had the right people on our team, but we needed to invest in technology to scale and formalize processes.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * This podcast is an excerpt from Aydin and Roelant’s session at SaaStr Annual 2019. Loving our podcast content?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

OpenView Labs

JANUARY 29, 2020

Co-founder Scott Farquhar mentioned as much during the company’s July 2019 earnings call, saying that, “What we’re talking about here is moving many of our products from a free trial to a freemium approach.” Freemium Model for SaaS – The Good, The Bad, and The In-between. Freemium benchmarks. Learn how here.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

SaaStr

JUNE 4, 2019

You have to be listening to customer feedback and incorporating that as you’re developing your messaging, your positioning, your product names. So, one of my personal hero stories in this is the team at Box who and answered to the question, what if you could actually know what your customer’s thinking? I see a few hands.

Sales Recruiting 164

Sales Recruiting Scale Underperforming Technical Team Pricing 164

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. In 2010, he founded Influitive, which helps B2B companies employ brand advocates for faster growth and development. She’ll be talking about her approach to sales as a team sport. Business Consultancy.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Sales Hacker

AUGUST 18, 2020

He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. Sam Jacobs: Is it a subscription service? It has been an incredible journey for him. So it could be on that side.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

SaaStr

MARCH 20, 2020

Before Slack, Rachel spent 4 years at LinkedIn where she led the product marketing team for content experiences. This podcast is an excerpt from Agnes’s session at SaaStr Europa 2019. Before Slack, Rachel spent four years at LinkedIn, where she led the product marketing team for content experiences. Loving our podcast content?

SMB 179

SMB Scale Startup Marketplace as a Service 179

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Do you need to improve team communication? Check Slack. Online meetings?

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Forbes predicts that by the end of 2019, mobile advertising will drive as much as 75% of all digital spend. We believe that there’s always room to improve professionally, so we’ve also included resources for Professional development, such as meetups and blogs. trillion hours by 2021.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

SaaStr

MAY 10, 2019

Currently growing 100% year over year, working with companies to un-silo their operations and create one strategic revenue ops team to support their Go To Market strategy. Why does Jason believe that we have to remove handoffs between go to market teams? How should North Star’s be segregated between GTM teams and biz ops teams?

Sales Hiring 131

Sales Hiring Scale Underperforming Technical Team Consulting 131

SaaStr

SEPTEMBER 6, 2019

263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. But with it comes immense benefits and competitive advantages such as the diversification of ideas, speedier product development, and representation in important regions and time zones.

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Software Review 132

FastSpring

DECEMBER 8, 2022

Note: FastSpring’s Revenue and Subscription Dashboards quickly show our customers where their revenue is coming from, the average order value or MRR per country, promotions performance per country, and more. “So I can see: is there an ecosystem around what’s happening that I can maybe try to tie into with my marketing?”

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

ChurnZero

APRIL 27, 2021

Grotech Ventures is a team committed to helping creative and driven entrepreneurs build technology companies that last. Q: If a new portfolio company does not already have a Customer Success team in place, in your opinion where does that fall in terms of priority of the business’ development? ChurnZero raised a $2.5

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

ProfitWell

AUGUST 18, 2020

As more companies move to SaaS and subscription-based models of revenue, this old paradigm is crumbling. The shift to the customer-first paradigm has happened quickly in SaaS and subscription-based economy. As a new, and in some ways, more preferred revenue model, new players are entering the SaaS and subscription market every day.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

User Pilot

FEBRUARY 28, 2023

SaaS business models depend on repeat subscriptions, making it crucial for companies to retain as many customers as possible. For example, if 90% of your detractors have complaints against your customer support team, you can take action to improve your customer support, such as creating an in-app knowledge base. NPS bar chart.

Underperforming Technical Team 94

Underperforming Technical Team Benchmarks Trends Cloud 94

SaaStr

MARCH 12, 2019

His session was our highest-rated session at SaaStr Annual 2019 and you’re about to see why. We have the subscription revenue. The subscription economy. And we’ve got this megaphone called social media, that every single customer can talk about a great product experience, and they can also talk about a bad one.

Scale 207

Scale Sales Hiring Revenue VP of Engineering 207

Upscope

JANUARY 23, 2021

Enterprises have, on average, 288 different SaaS apps in usage across their businesses" The report by Blisfully was published in Oct 2019 so take into account that spending on SaaS has likely rocketed since then due to the pandemic forcing organisations to go cloud first. "The Read more from Okta here.

Software Review 52

Software Review Onboarding Software Systems Review 52

ProfitWell

DECEMBER 4, 2019

SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. The software-as-a-service business model involves providing a subscription service, so you will have to worry about getting payments every month/year as opposed to only once. Recurring payments.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Audacix

MARCH 23, 2020

Application security is seldom considered during the ideation phase unless the development team has previously been hacked and survived to tell the tale. You will be able to conduct many of these activities within your current team. Warren Buffet Think of your cyber incident response team like a team of firemen.

Cybersecurity 59

Cybersecurity Underperforming Technical Team Education Development 59

User Pilot

JANUARY 12, 2024

It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. Here, we see that profit margins are unconnected to sales values, and they’ve declined since peaking in 2019. Analyzing team performances. A linear scatter plot. Tracking leads in a sales process, etc.

Data 105

Data Scale Payment Features Trends 105

ProfitWell

DECEMBER 9, 2019

Today, subscription fitness yet again pushes the limit. Your top subscription news. Nearly 30% of all startups with roles posted on AngelList, as of August 2019, were hiring for remote roles. Because working remotely for product teams is not the norm. Plus, Abstract launches a beta integration of Adobe XD.

Underperforming Technical Team 41

Underperforming Technical Team Sales Hiring Subscription Payment Features 41

Outseta

MARCH 3, 2020

Do no-code tools make developers less valuable? I was recently privy to a wonderful conversation on the topic at an Indie Hackers of San Diego meetup, as Corey Gwin , Brandon Bayer , and Chris Spagnuolo (all developers) discussed the topic (shout out to Chris who is building no-code tools for Webflow at Jetboost.io ).

Underperforming Technical Team 86

Underperforming Technical Team Scale Entrepreneurship Software 86

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Scale 172

Scale Sales Hiring Scaling Payment Services 172