FastSpring

DECEMBER 19, 2018

In case you’ve missed something, here’s a list of the top 10 blog posts from 2018 that you don’t want to miss as you gear up for 2019. Check out this post to learn more about the Supreme Court ruling that affects the way state sales taxes are calculated and collected. We are proud of the content we have produced throughout the year.

B2C 68

B2C Business Model Pricing B2B 68

ProfitWell

MARCH 9, 2020

The subscription business model has seen an immense rise in popularity in recent years, and with good reason. The subscription-based economy grew 350% between 2012 and 2019, and subscription businesses grew revenues about five times faster than S&P 500 company revenues during that time. What is subscription marketing?

Subscription 64

Subscription Payment Features Payment Methods Marketing 64

SaaStr

NOVEMBER 19, 2020

Sales might want a tighter “gate” to convert to paid. Subscriptions can fuel payments and merchant revenue. 20% of their 2020 revenue, up from just 8% in 2018: Want more? First, make it easier on your customers, not harder. That almost always pays off. Making the free trial even more free worked for Shopify.

Payments 350

Payments Merchant Services Payment Solutions Scale 350

SaaSOptics

FEBRUARY 11, 2022

The accounts receivable aging report summarizes how long invoices have been unpaid based on predefined buckets, often 30 day increments as of the report date. If a customer’s average Days Sales Outstanding ( DSO ) is on the rise, it’s probably time to evaluate the terms of their payment. 1,500 * 360)/9,000 = 60 days.

Payment Methods 85

Payment Methods Payment Features Payment Solutions Payment Services 85

Chart Mogul

DECEMBER 18, 2018

As we approach the end of 2018, I thought it would be a good time to take stock of the articles that resonated most with our audience. This list was compiled by looking at the articles with the most engagement across all of our SaaS Roundup newsletters in 2018, taking list growth into account. . “Analyze data early and often.

Growth Hacking 74

Growth Hacking SaaS Systems Review Pricing 74

SaaStock

JANUARY 25, 2019

Its focus is on helping companies handle financial routine and streamlining processes related to accounting, banks, stock, and electronic invoicing, among others. Vindi is a PCI-certified online payment platform for recurring billing. In 2018, the Argentinian SaaS business expanded to Mexico. Founded : 2011.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

ChurnZero

NOVEMBER 16, 2018

Top 15 Takeaways from Pulse Europe 2018. Last week we had the opportunity to travel to London to sponsor and exhibit at the Pulse Europe 2018 Conference as a Silver sponsor. CustomerSuccessMatt (@MattMyszkowski) November 8, 2018. Chris Weddick (@chrisweddick) November 8, 2018. Gainsight (@GainsightHQ) November 8, 2018.

Customer Success 49

Customer Success Scale Headcount Sales Hiring 49

FastSpring

MARCH 14, 2023

It takes an enormous amount of time, money, and headcount for SaaS companies to handle VAT, GST, and sales tax (and any other form of indirect tax) in-house. Note: Some tax consultants specialize in sales tax compliance in the U.S. Remit indirect tax at the appropriate time. If they do offer advice, it’s often very conservative.

Payment Solutions 89

Payment Solutions Merchant Services SaaS Payments Payment Methods 89

Outseta

AUGUST 31, 2018

By Geoff Roberts 5 min read With some vacation time now in our rearview we’re heading towards the home stretch of 2018, making it the perfect time to fill you in on what we’ve been up to at Outseta since our July company update. We now support Stripe as a payment gateway. Here’s the latest and what’s to come.

Payments 40

Payments Payment Solutions SaaS Payments Payment Methods 40

Intercom, Inc.

NOVEMBER 12, 2020

Subscription services have been steadily on the rise for years now. Keeping that going during a time of social distancing might seem like a challenge, but Harmon and team have already been building the infrastructure they need to continue offering those social experiences for years – via personalized subscription services.

B2C 221

B2C Outsourced Development Subscription Payment Features 221

Totango

JANUARY 8, 2019

When you’re selling subscription services, how do you measure customer success? Most subscription-based enterprises look at “churn rates,” or the percentage of customers who cancel their subscription every year. Average churn rates for subscription services are estimated at around 6-8%. First are subscription churn rates.

Churn 54

Churn Subscription Payment Features Enterprise 54

Outseta

APRIL 9, 2018

By Geoff Roberts 3 min read This is the first company update we’ve published in 2018, so let’s start with the big picture; we’ve delivered our minimum viable product, have started charging our users, and are continuing to develop the platform based on user feedback. Here’s a closer look at what’s new. New Feature!

Acquisition 40

Acquisition Mobile Engagement Metrics 40

SaaStr

NOVEMBER 26, 2019

Duo Security was acquired by Cisco for $2.35B in August of 2018. Hear from Duo Security’s VP of Inside Sales America on how to build a $2.3B sales team. Jennifer Lawrence | VP, Inside Sales @ Duo Security. We created and served up apps via the cloud on a subscription basis.

Scale 220

Scale Sales Hiring Underperforming Technical Team Sales 220

Chart Mogul

DECEMBER 20, 2023

Here are the highlights that stick out for me when looking back on 2023, the best year* yet for ChartMogul. *Of course…we do say that every year, as you can see in our 2022 , 2021 , 2020 , 2019 , 2018 , 2017 , and 2016 posts. Launching ChartMogul CRM On April 4th, after months of stealth work, we launched ChartMogul CRM into the world.

Scale 52

Scale Subscription Payment Features Benchmarks 52

ProfitWell

SEPTEMBER 27, 2019

Over her more than twenty-year career, Amy Konary has become an expert within the SaaS subscription space. She saw the importance of the subscription economy since her time as an industry analyst for IBC, running the practice on SaaS there for 19 years. The modern subscription economy is different than the software industry of old.

Subscription 61

Subscription Payment Features Business Innovation 61

SaaStr

JUNE 5, 2020

With the Salesforce IPO in 2004, we saw the first sign that institutional investors were comfortable with a standard set of SaaS metrics: Churn, sales efficiency , ARPU, LTV, customer acquisition cost , and so on. . It’s hard to imagine a world where analysis didn’t understand recurring, subscription based revenue for technology products.

Venture Capital 222

Venture Capital Technical Review SaaS Scale 222

Sales Hacker

MARCH 1, 2024

A highly curated group of 200 GTM leaders, 85% director level and above across Sales, Marketing, and Partnerships. Because they’ve already established their brand, audience, and distribution , launching a product to their supporters garners immediate sales. In 2018, he successfully sold the company to Outreach.

VP of Engineering 72

VP of Engineering Scale SaaS AI Search 72

Navint

SEPTEMBER 27, 2018

Tien Tzuo was the featured speaker for the Executive’s Club of Chicago inaugural program of its 2018-2019 Signature Series earlier this month. The topic, of course, was the subscription economy and Tien’s new book, Subscribed. The customer will guide your subscription business — put them in the center.

Subscription 40

Subscription Payment Features Marketplace as a Service Scale 40

Sales Hacker

NOVEMBER 19, 2020

Intent data can change how you prospect, manage the sales cycle, and close deals. Online subscriptions. More and more sales professionals are using commercial real estate data to determine these buying windows for their prospecting strategy, and, in doing so, they ensure that their outreach is timed perfectly. Product reviews.

Data 110

Data Construction Software Review Sales Hiring 110

FastSpring

FEBRUARY 19, 2019

Learn more about page speed, how it affects sales, and how you can optimize loading time. Then pick up a few additional tips for converting online sales, because having the fastest page on the planet can only take you so far without a more comprehensive strategy. What does the data say about page load time and sales?

Payment Methods 73

Payment Methods Scale Payment Solutions Payment Services 73

SaaStr

NOVEMBER 2, 2019

Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Is something very important because when we think about simplicity, you don’t want to present an invoice every time they want additional help. How does your customer success and customer support functions change with the move to enterprise?

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

Outseta

JULY 2, 2018

Live chat is commonly used in both the context of sales and support, and adding this feature will help bring us closer to feature parity with the more established players in this space who are increasingly being dragged upmarket.

Payments 40

Payments Payment Methods Payment Services SaaS Payments 40

Neil Patel

MARCH 17, 2021

Of 18 to 21-year-olds who weren’t in high school in 2018, 57 percent were in college, compared to 52 percent of Millennials in 2003, and 43 percent of Gen Xers in 1987. You should absolutely use diverse models and messaging, but don’t latch onto Black History Month or International Women’s Day to promote your latest flash sale.

Social Media 145

Social Media Advertising Sales Recruiting Branding 145

FastSpring

JANUARY 31, 2023

Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Flexible subscription management and recurring billing tools.

Payment Services 139

Payment Services Payment Methods Merchant Services Payment Features 139

Chart Mogul

DECEMBER 18, 2020

As you can check for yourself, we say this every year (we also did in 2018 , 2017 , and 2016 ). The highlight of this year was the launch of the world’s first Subscription Data Platform in March. Introducing the ChartMogul Subscription Data Platform. The ChartMogul 2018 year in review. Check them out below!

Software Review 52

Software Review Systems Review Sales Hiring Subscription 52

FastSpring

JANUARY 29, 2020

More businesses will transition to a subscription model. billion in sales. What’s even more staggering is that online sales via smartphone are up 46% from 2018. Throw in the complexities of maintaining global sales tax/VAT compliance into the mix and you might start to feel a bit overwhelmed.

Payment Methods 85

Payment Methods Merchant Services Payment Services Payment Solutions 85

Chart Mogul

DECEMBER 18, 2020

As you can check for yourself, we say this every year (we also did in 2018 , 2017 , and 2016 ). The highlight of this year was the launch of the world’s first Subscription Data Platform in March. Introducing the ChartMogul Subscription Data Platform. Kicking the tyres on subscription analytics. Check them out below!

Software Review 52

Software Review Systems Review Sales Hiring Subscription 52

FastSpring

AUGUST 11, 2020

When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. Subscription services are what customers want. What are the advantages of using subscriptions as a revenue model?

Payment Features 93

Payment Features Payments Payment Methods Subscription 93

Chart Mogul

JANUARY 27, 2020

The PDF download was a premium option, available with a subscription. We suspected this was one of the reasons why we had such a high churn rate for monthly subscriptions: those who needed the one-time download were buying a subscription for one month only and then quickly canceled.

Revenue 129

Revenue Sales Hiring Subscription Payment Features 129

ProfitWell

OCTOBER 31, 2019

Today, we see an NPR-owned app go freemium , a social media management platform is sprouting an IPO (although not a profit), and Vendr raises $2 million to replace your enterprise sales team. Your top subscription news. monthly subscription that allows you access to more features and storage space. NPR looks to freemium.

Sales Recruiting 40

Sales Recruiting Social Media Subscription Payment Features 40

FastSpring

OCTOBER 31, 2019

Effective May 25th, 2018, this regulation applied to all companies holding the personal data of data subjects residing in the European Union, regardless of the company’s location. 2019 has been the year of the Second Payment Services Directive (PSD2) in global regulations.

Payment Methods 68

Payment Methods Payment Services Payments Payment Solutions 68

Valuize Consulting

FEBRUARY 3, 2022

With all new and 80% of historical software vendors now operating on subscription-based business model (Gartner, 2018 ), the adoption of subscription and consumption revenue models has achieved dominance. Net Dollar Retention is the most important valuation metric in the technology industry.

Retention 52

Retention Metrics B2B Customer Success 52

FastSpring

JANUARY 25, 2019

Want to learn more about the 5 ecommerce payments trends shaping 2019? In 2018, Cyber Monday online sales totaled $7.9 Managing multiple payment processors, payment gateways, and even just trying to understand online payment processing can be challenging especially if your business is just starting out.

Payment Methods 62

Payment Methods Payment Services Merchant Services Payment Solutions 62

Intercom, Inc.

OCTOBER 31, 2018

Her goal is to build qualified pipeline for their sales team and drive more demo bookings. By immediately triaging sales and support requests, Gabi’s team is able to ensure each prospect or customer quickly finds the best path for their desired outcome. Michael Flarup (@flarup) September 18, 2018. Really powerful stuff.

Scale 128

Scale Engagement Marketing Onboarding 128

Neil Patel

JANUARY 1, 2021

Games as a Service refers to games that operate without initial purchasing costs and instead, make their profits on subscriptions or in-game purchases. Features like unique billing and subscription services have completely shifted the gaming business model. A normal subscription is around $4.99-$19.99 Cloud Gaming Services.

Payments 122

Payments Payment Services Payment Methods Payment Solutions 122

ChurnZero

JANUARY 4, 2019

The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams. Begins in pre-sales to help ensure success factors are established during the sales process. In 2019 there will be an increase in subscription fatigue.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

FastSpring

FEBRUARY 7, 2019

I finally stopped writing 2018 on everything… And most importantly, love is in the air. Regardless of how you personally feel about the day, it is a unique opportunity to drive more sales on your website. Now is the perfect time to offer a special two for one promotion or run a BOGO (buy one get one) sale.

Subscription 62

Subscription Payment Features Pricing Sales 62