SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea. Want to see more content like this?

Underperforming Technical Team 217

Underperforming Technical Team Sales Hiring SMB Enterprise 217

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. One of the big success stories for Intercom in 2018 was our app store. They got a bad rep, but they’ve come through the other end, I think. Short on time?

Scale 143

Scale Banking Technical Review Systems Review 143

The Angel VC

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The main reason is that your customer acquisition costs are highly front-loaded.

Sales Recruiting 106

Sales Recruiting Sales Hiring SaaS Payments Scale 106

BetterCloud

AUGUST 25, 2022

And in both of those jobs, my teams were responsible for understanding how to attract top talent—and more importantly, how to retain your best employees. Let’s review just a few of them and discuss how your onboarding workflows assuage any concerns you might have about falling prey to the most common challenges of employee retention.

Onboarding 52

Onboarding Retention Underperforming Technical Team Software Engineering 52

User Pilot

JULY 23, 2020

In his blog, we’ll show you why profitability and growth depend on retention marketing; how to measure retention; how to reduce churn rate , and how to develop a strategy for keeping and growing your customers through the critical early stages and beyond. How users feel about your company, your product and your team makes a difference too.

Retention 94

Retention SaaS Payments Strategy Payment Solutions 94

Upscope

JANUARY 23, 2021

You can go slightly crazy figuring out how to onboard and train employees and customers on software because it requires swimming through lots of abbreviations like DAP, LMS, Internal KB, as well as help centre, customer knowledge base, and corporate Wiki. What training and onboarding problems does software create? What do they do? "In

Software Review 52

Software Review Onboarding Software Systems Review 52

Stax

SEPTEMBER 17, 2024

Develop and Maintain Secure Systems and Applications Security vulnerabilities in applications and systems are common entry points for attackers. Organizations must develop and maintain secure systems and applications by implementing a process for identifying and addressing vulnerabilities.

Payment Services 88

Payment Services Merchant Services Payment Methods compliance 88

Valuize Consulting

NOVEMBER 3, 2021

A recent Towers Watson study revealed that businesses with a strong employee experience sustained a 4% bump in revenue while those with a poor experience saw revenue fall by 1%. Development Programs. 41% of employees consider career development and personal growth opportunities important to their job satisfaction ( SHRM , 2017).

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

ChurnZero

JANUARY 4, 2019

the stuff that Customer Success teams are really meant to do). One customer success trend I’m seeing is the need to develop more repeatable customer education programs. The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

yoursales

DECEMBER 19, 2022

Which problems are the most pressing for your and your B2B sales team? Which processes can and need to be powered by technology for you and your team to sell more? Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. What customers want is help solving problems. Being a B2B buyer isn't easy.

Scale 88

Scale Sales Recruiting Sales Outsourced Development 88

Intercom, Inc.

JULY 12, 2018

Acquisitions can help fuel growth, but often go awry when the company fails to explicitly instruct their internal teams to step aside so that the new hires can do their jobs. Patrick Collison (@patrickc) July 10, 2018. You have no idea what the people in the management team are really thinking about. Inside big decision-making.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

Sales Hacker

JUNE 3, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Rick Kelley is the former VP of Metas Global Business Group, where he led a $10B+ revenue organization and played a pivotal role in building out Metas go-to-market teams across North America and EMEA. So, in 2002, I went to go and work at Yahoo.

Sales Hiring 85

Sales Hiring Scale Sales Recruiting Sales 85

ProfitWell

NOVEMBER 1, 2019

Align team incentives around retention. Sales teams like to track dollars in the bank each month. Meanwhile, product teams are busy tracking how many features they've delivered and story points they've completed. Meanwhile, product teams are busy tracking how many features they've delivered and story points they've completed.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

Natalia Luneva

JANUARY 13, 2021

In 2018, Fletcher Richman wrote an article claiming that 0% of their customers included in the company’s Slack channel have churned. Richman’s former company was Halp, a help desk for operations teams. The sign up process isn’t followed up by an onboarding process and no supporting materials are provided. And everybody loved it.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Baremetrics

JANUARY 24, 2021

A year earlier we’d launched the MVP of the model allowing SMB customers to input a credit card to get access to the platform, but we hadn’t had a chance to dedicate time or resources to optimizing a proper SaaS onboarding funnel. We educated them on key functionality and attempted to get them to book a call with a member of our team.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Intercom, Inc.

MARCH 29, 2022

We introduced Intercom as the Engagement OS , the customer communications platform that enables the most critical component of the modern customer journey: ongoing engagement, throughout the customer journey – from acquiring to onboarding, activating, support, and beyond. Our level of investment in product and innovation sets us apart”.

Scale 118

Scale Banking Technical Review Software Review 118

Point Nine Land

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The main reason is that your customer acquisition costs are highly front-loaded.

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

Valuize Consulting

SEPTEMBER 28, 2021

of total global sales will come from partner ecosystems (2018). In a recent research study, 60% of business executives say a partner ecosystem is the most effective way to address, and even lead, disruption ( Accenture , 2018). If you haven’t built a partner ecosystem, you could be missing out on unrealized revenue.

Scale 52

Scale Underperforming Technical Team Customer Success Communication 52

Valuize Consulting

SEPTEMBER 28, 2021

of total global sales will come from partner ecosystems (2018). In a recent research study, 60% of business executives say a partner ecosystem is the most effective way to address, and even lead, disruption ( Accenture , 2018). If you haven’t built a partner ecosystem, you could be missing out on unrealized revenue.

Scale 52

Scale Underperforming Technical Team Customer Success Communication 52

Chart Mogul

MARCH 1, 2022

In the summer of 2018, we conducted extensive research into alternative pricing models. While preparing for the pricing migration, we determined that the account management team would take the lead on the project since we anticipated that re-selling and additional onboarding would be necessary to migrate some of these accounts successfully.

Pricing 52

Pricing Scale Underperforming Technical Team Retention 52

Sales Hacker

MAY 7, 2020

Where do you start with so many companies struggling and cutting down their sales teams? Many teams are going through change currently, as founders figure out the best way to deal with the current crisis. . Some teams have decided to double down and hire all the best sales talent, even while other companies lay off employees. .

Sales Hiring 72

Sales Hiring Scale Underperforming Technical Team Software Review 72

ChurnZero

JANUARY 4, 2019

the stuff that Customer Success teams are really meant to do). One customer success trend I’m seeing is the need to develop more repeatable customer education programs. The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

ProfitWell

APRIL 29, 2019

Avocode Assesses 2018 with 6M+ Designs. Avocode, alongside fourteen experienced designers, reflects on 2018 with its annual Design Report , celebrating creativity with a look into the state of design tools and trends, driven by 6,354,110 designs worth of data. 4/23: Personalized product tours, are you onboard? Sign Us Up.

Underperforming Technical Team 45

Underperforming Technical Team Cloud Mobile Engineering 45

Chart Mogul

MAY 7, 2020

Onboarding a new member of your sales team is challenging on its own, but especially so when they have to call prospects out of the blue. Providing the right cold calling training can make or break the success of a new team member. Nobody likes cold calling. But just because it isn’t fun doesn’t mean it isn’t effective.

Sales Hiring 52

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 52

The Marketing & Growth Hacking Publication

FEBRUARY 18, 2019

The fact is that Neanderthals weren’t so weak and simple-minded as many people may think. In 2018 the US invested over $39 billion into programmatic ads which is 81.5% For example, the Epom Market team developed the so-called Bidding Autopilot feature. Onboarding Time Signing up only takes a few minutes.

Payments 40

Payments Payment Methods Underperforming Technical Team Advertising 40

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. This post describes my recommendations for SaaS board meetings.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

The Marketing & Growth Hacking Publication

APRIL 8, 2019

Marketers have also employed more sophisticated ad strategies in 2018 across both iOS and Google Play?—?an The 2019 Playbook for Cross-Platform Deep Linking and Attribution Image Source: Branch Blog The team at deep-linking startup Branch, knows what they’re talking about when it comes to building a bulletproof deep linking strategy.

Mobile 40

Mobile Growth Hacking Underperforming Technical Team Advertising 40

ChurnZero

OCTOBER 4, 2019

Her department is responsible for onboarding, support, services, and retention of Bloomfire’s customers. Sam has over 16 years of experience in consulting, product management, and leading customer success teams. Bloomfire allows teams to improve productivity and customer centricity by creating a self-service knowledge base.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

yoursales

NOVEMBER 8, 2023

Which problems are the most pressing for your and your B2B sales team? Which processes can and need to be powered by technology for you and your team to sell more? Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. What customers want is help solving problems. Being a B2B buyer isn't easy.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

Natalia Luneva

APRIL 24, 2025

each year since 2018. Instead, you use a ready-made platform for onboarding merchants, handling compliance, and processing transactions. PayFac vs Payment Processors Choosing between a payment processor and a PayFac model changes how you onboard merchants and process transactions. Imagine cutting years off payment system setup.

Merchant Services 40

Merchant Services PayFac as a Service Payment Services Marketplace as a Service 40

Natalia Luneva

JANUARY 13, 2021

In 2018, Fletcher Richman wrote an article claiming that 0% of their customers included in the companys Slack channel have churned. Richmans former company was Halp, a help desk for operations teams. The sign up process isnt followed up by an onboarding process and no supporting materials are provided. And everybody loved it.

SaaS Payments 52

SaaS Payments Payment Methods Churn Payment Services 52

Upscope

NOVEMBER 14, 2018

If we had funding maybe we'd have different priorities on the speed at which we generate revenue and fund new feature development. Totally dumb pointless change to pricing in model 6 March 2018 - we doubled pricing. It doubled because when people are getting 10X value from it, they don't need a super cheap deal to keep them onboard.

Pricing 40

Pricing Revenue B2B SaaS 40

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Here is our collection of the Inside Intercom highlights from 2018. Lessons learned from scaling a team.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Intercom, Inc.

MAY 16, 2019

That’s why we recently launched Product Tours , a dead-simple onboarding tool featuring a code-free tour builder, error notifications and quick-start templates. As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. For that, you need really good onboarding.

Payment Solutions 106

Payment Solutions Underperforming Technical Team Software Review Onboarding 106

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. That project led to my first cross-functional team.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141