Aaron Beashel

OCTOBER 31, 2016

During his time at Salesforce, Alex was fortunate enough to work directly with Salesforce co-founder and CEO Marc Benioff, and together they utilised a framework Benioff himself devised called the V2MOM to align and manage the Service Cloud team. It was game-changing for the company, and for each team that implemented it.

Scale 100

Scale Underperforming Technical Team B2B Marketing 100

SaaStr

JUNE 1, 2021

In 2016, Hubspot was still a scrappy player that had only recently IPO’d, with a market cap around $1B. Turns out a founding team of six MBAs creating a full suite of products sold solely to SMBs can become a multi-million dollar public company in nine years – and continue growing rapidly ($77.6 million in 2013 to $115.9

Part-Time VPE 283

Part-Time VPE Technical Cofounder CTO Hire New CTO 283

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. We recently sat down with Maggie to chat about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Look for the team players.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

Sales Hacker

MARCH 16, 2020

The 2016 Sales Development Benchmark Report indicated that SDRs who leveraged a triple touch approach (phone, email, LinkedIn) had a 28% higher SQL conversion rate than SDRs who only used phone and email. Using, “ Did I catch you at a bad time ,” makes you 40% less likely to book a meeting. How are you?

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B2C Technical Review Social Media Underperforming Technical Team 125

Sales Hacker

FEBRUARY 7, 2018

Historically, growth of a sales team was based on the revenue starting with $0M on day 1 of the year. However, in a SaaS model , the customer acquisition team can grow revenue to $1M in year 1. If the same team keeps performing at the same growth it will achieve $2M in year 2 – whilst the renewals come in at 100%.

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Scale Growth Hacking Scaling Sales Hiring 99

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

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Scale Scaling Underperforming Technical Team AI Search 157

Outseta

JANUARY 20, 2020

I was one of the first 10 or so employees at the company, and over the next five years I was given a remarkable amount of freedom to try new growth strategies, to succeed, and to fail. I was managing a team of 15 and the company had grown to about 140 employees. We mostly succeeded. I’m proud of all that.

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SaaS Payments Sales Hiring Payment Methods Payment Services 145

SaaStr

APRIL 23, 2019

Henrique: And we grew that company for a while, and sold it in September 2016, and came to college. Henrique: So, we applied to YC with this VR idea, which, looking back, it was pretty bad, but at the time we thought it was great. Anu: And then the rest of the team? The first end team. Henrique: So, one, you need a team.

Sales Hiring 209

Sales Hiring Sales Recruiting Scale Payment Methods 209

User Pilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. To improve its blog strategy, Better Proposals asked its subscriber base which blog types they read the most so they could focus on creating more.

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Underperforming Technical Team B2C SaaS Pricing 105

SaaSOptics

MAY 19, 2022

Combining these different tactics makes up an effective customer acquisition strategy , which fuels the entire acquisition process. Here’s how you can create an effective customer acquisition strategy to win more business in your own SaaS company. What is a Customer Acquisition Strategy? Identify your target market.

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Acquisition Scale Strategy Software Review 59

Chart Mogul

APRIL 29, 2021

Over the last six months, we built and refined a dedicated outbound sales strategy. This mentality extends, of course, to our marketing strategy, which is why folks still print out our cheat sheets and read our weekly roundup. It also extends to our customer acquisition and sales strategy. Our outbound sales strategy.

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Scale Sales Hiring Strategy Underperforming Technical Team 59

Sales Hacker

MARCH 15, 2022

Sales development school, marketing school, and more for your entire team. In 2016, he founded their executive search division. Asad Zaman : We specialize in helping companies build their go-to-market teams. If you do something professionally and you’re patient, you’ll develop expertise. Asad, welcome.

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Sales Hiring Underperforming Technical Team Acquisition Development 103

Unbounce

OCTOBER 1, 2019

In just over a year , they (along with the rest of Zola’s marketing team) managed to: Build and launch 300+ custom landing pages for Zola’s specific audience segments. With Unbounce, Ari and his team dragged-and-dropped together a landing page celebrating the partnership in no time— and it looks incredible.

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Scale Marketing Underperforming Technical Team Merchant Services 111

Chart Mogul

APRIL 29, 2021

Over the last six months, we built and refined a dedicated outbound sales strategy. This mentality extends, of course, to our marketing strategy, which is why folks still print out our cheat sheets and read our weekly roundup. It also extends to our customer acquisition and sales strategy. Our outbound sales strategy.

Scale 52

Scale Sales Hiring Strategy Underperforming Technical Team 52

Neil Patel

OCTOBER 23, 2020

In this guide, our team at Neil Patel Digital has outlined some vital tips to identify and hire specialized marketing agencies, as well as help you understand how these agencies fare when compared to an end-to-end agency. Marketing Strategy. This, in turn, enables them to deliver a much more effective strategy as well.

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Outsourcing Services Sales Hiring Outsourced Development Marketing 114

Intercom, Inc.

JANUARY 10, 2019

I think what happened was – with bots specifically, through 2016 and 2017 – a lot of it was on Facebook Messenger. They got a bad rep, but they’ve come through the other end, I think. When we think of the next 12 months for product and engineering teams, what are some of the high-level themes you’re both focusing on?

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Scale Banking Technical Review Systems Review 143

FastSpring

OCTOBER 12, 2023

Dave has gleaned some valuable CRO insights since he founded Browser to Buyer in 2016, which he shared with FastSpring CMO and Growth Stage podcast host Dave Vogelpohl in our latest episode. I think SaaS businesses and subscription businesses are particularly bad at having vague, waffley headlines on their homepages,” he states.

Payment Methods 180

Payment Methods SaaS Payments Payment Solutions Payments 180

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. In 2016, she created Chili Piper with her husband Nicolas and poured in everything she had learned over the years.

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VP of Engineering Scale Sales Hiring Underperforming Technical Team 118

Sales Hacker

AUGUST 4, 2020

Sam Jacobs: Have you developed a process to answer that question of should you hire, should you fire? You said great teams must pass the org chart alignment test. You talked about how you started North 6th in a bad economic environment. We’re in a bad economic environment now. How do you evaluate talent?

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Scale Sales Hiring Sales Recruiting Outsourcing Services 120

Valuize Consulting

NOVEMBER 3, 2021

A recent Towers Watson study revealed that businesses with a strong employee experience sustained a 4% bump in revenue while those with a poor experience saw revenue fall by 1%. 82% of business leaders believe that culture is a competitive advantage ( Deloitte , 2016). Development Programs. 6 Elements Of A Strong EX.

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Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

OpenView Labs

MAY 13, 2021

That’s why, in a customer segmentation process like the one described in this guide, it’s critical to develop customer segment hypotheses and variables, and then validate them with a well-developed, scientific research process. Benefits of customer segmentation. Creating change your company can believe in.

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Scale Underperforming Technical Team Technical Review Software Review 94

Neil Patel

OCTOBER 13, 2020

But before we can cover specific strategies, you need to know why you want to outsource. The problem isn’t just in the amount of time an in-house team has to dedicate to the work. This lack of resources is a major struggle for teams with in-house F&A staff, according to Consero. Well, not so fast.

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Outsourcing Services Outsourced Development Sales Hiring Technical Review 142

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies when they find product/market fit with their first product only have one acquisition and engagement loop that is successful, and the job of most of the team is to refine and scale those loops.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. Matt Garratt: Fantastic. David Schmaier: Sure.

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Payment Solutions Pricing Payments Payment Services 198

Intercom, Inc.

SEPTEMBER 26, 2018

He even invented the design sprint at Google, helping teams discover how to be purposeful and effective. Here are 5 quick takeaways: Design sprints are powerful because they make teams focus on one thing every day. Teams should reconsider how they manage emails and meetings. I wrote a book called Sprint in 2016.

Social Media 128

Social Media Underperforming Technical Team Scale Technology 128

Baremetrics

APRIL 16, 2021

This capital should be used for product development and the people required to help you build it. For top-tier programs ( YC , Techstars , 500 Startups ), you need to be a top 10% company, fitting a near-term venture capital profile across your team, your product/market and your traction. Debt capital gets a bad name.

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Venture Capital Technical Review Underperforming Technical Team SaaS 66

SaaStr

FEBRUARY 26, 2019

His strategy for entering into other markets and addressing TAM with investors. And the team deck doesn’t say who the CEO is? We called ourselves a team of four, actually, who operate and make decisions, and it’s just how we rolled. It’s not a good strategy. So when we got to 2016, it was in our DNA.

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Acquisition Sales Recruiting Scale Sales Hiring 146

Chargify

AUGUST 17, 2017

Floyd points out that by 1969 Sears was the largest retailer in the world, but 2016 marked “the sixth year of a $10.4 NPS and raising NPS scores usually falls to your customer success team, but in times of stalled growth it is important for customer success to start at the executive level. Analyze lost deals. Make a strategic new hire.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

Upscope

JANUARY 10, 2019

Companies developing their idea and in the early stages of generating revenue will see these metrics bounce around like an oompa loompa. Buffer's metrics Captured on 5th April 2016 via former co-founder of Buffer , Leo Widrich. Seen on an annual basis, a 10% customer churn is bad. 50 of them cancelled in that month.

Metrics 40

Metrics SaaS Underperforming Technical Team Churn 40

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Many of these are names that you know, and this is actually the largest we’ve seen in history. I think it’s a really staggering stat.

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Cloud Scale AWS Machine Learning 108

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Hang Black.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136

FastSpring

MARCH 6, 2025

When the first oeksound plugin, Soothe, was created in 2016, creator Olli Keskinen and his friend Hannes Andersson were studying music technology to become recording engineers. And then they feel bad about the plugin. But yeah, that was all made by one person in November, 2016. Like that’s the difference.

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Payment Methods Business Payment Solutions SaaS Payments 146

SaaStr

MARCH 20, 2019

Prior to their IPO in 2016, Twilio had raised over $250m in VC funding from some of the best in venture including USV, Bessemer, Salesforce and Techstars just to name a few. Prior to joining SendGrid, he spent 4 years at Citrix, where he drove the company’s product strategy for cloud infrastructure and server virtualization.

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Underperforming Technical Team Development Software New CTO 175

Intercom, Inc.

JULY 9, 2020

And I’m a writer of a newsletter called Tech Bound, in which I hone in on marketing strategies and customer acquisition. And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. Atlassian does not have an outbound sales team. They usually have a freemium strategy.

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Technical Review Scale Underperforming Technical Team Software Review 200

SaaStr

MAY 27, 2020

If you look at this graph, it simply plots out how many people filed in the weeks before 2016, 2017, 2018, 2019, 2020. They don’t want to p**s off management teams that face dilution from down rounds. I don’t think we really know how bad things can be. Intransigent is not a strategy. That’s no strategy.

Technical Review 252

Technical Review Payment Services Payment Methods Development Team Review 252

SaaStr

AUGUST 12, 2022

And honestly, right now literally is the worst time to raise VC funding I can think of since 2016. But it sounds like the bad news is you’ve got a limited runway. It’s not the investor’s problem if you have an expensive team. They know everyone, and if they don’t, someone on their vast team does.

Scale 245

Scale SaaS Payments Scaling SaaS 245

Neil Patel

JANUARY 20, 2021

AdExpresso analyzed over 100 million dollars of ad spend and determined the average ad cost for the whole of 2016. Then, we’ll dive into some strategies to increase your page’s organic reach. Post your team photos like Zappos. Bombarding your fans with 10 poor-quality updates in an hour. Don’t Automate Everything.

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Social Media Software Review Branding Sales Recruiting 145